Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
Review Us
9.6 167 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.
Show Woodlands View Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1437

These prices are only a guideline, please contact Woodlands View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Miranda Mead (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Woodlands View Care Home Reviews (167)

9.6

Woodlands View Care Home has a Review Score of 9.6 (9.615) out of 10, based on 34 reviews in the last 2 years.
Over all time Woodlands View Care Home has 167 reviews.

Overall Experience
  • 120
  • 44
  • 2
  • 1
  • 0
Date Published
  • 167
  • 12
  • 18
  • 34
  • 133
Reviewer Connection to Woodlands View Care Home
  • 68
  • 27
  • 20
  • 15
  • 7
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 167, showing 21-40
Review from Daniel C (Brother of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother's stay at this home was the result of an emergency admission to the hospital. He was discharged after recovery for a period of respite. He was made welcome, despite a resistance to residential care with, as he saw it, a loss of independent living! He has been looked after very well, the staff
taking a real interest in him and promoting a sense of independence whilst at the same time, ensuring he is clean, well-fed, hydrated, and properly supported in taking his medication. The home staff and the manager, in particular, have kept the family informed of progress, reflecting, that in other circumstances he would like to stay at the home. It is pleasantly situated with easy country walking close to hand. The socialising (e.g. at meal times), has been encouraging my brother to better manage his drift from isolation, as well as supporting his independence. He can engage or disengage to the degree he is comfortable with. We are very happy with the home and its services.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N D (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is extremely hard when a parent has to move out of his/her home and into a care facility. I dreaded entering the home to visit my mum but I was pleasantly surprised. The whole atmosphere was warm and inviting which is down to the wonderful, hard-working staff that go out of their way to make family
welcome and the residents feel safe and loved. Since being in the home, my mum has flourished and improved so much. She engages in fun activities and enjoys the amazing food. I feel relieved that she is in a very safe and nurturing environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan P (Wife of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so kind and caring and anticipate my husband's needs so well. They take the trouble to learn every resident's likes and dislikes.
The food is very good and presented in an inviting way to encourage the residents to eat.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marcus A (Son of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is looked after very well and feels safe and mostly happy. The staff are great, really friendly and supportive of her and us. She calls this her home which says a lot. We are very grateful. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Son of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy and contented in this home. She is receiving very good care from a team of dedicated carers who laid on a wonderful party for her 102nd Birthday and all my family were delighted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather A (Daughter of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Newton House 18 months ago in a very frail condition.
He is doing so well under their care and has just celebrated his 100th birthday in style.
The staff are so caring and professional, and dare I say loving.
Words cannot express our family's gratitude for the care he receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B P (Daughter of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum has been a resident for 18 months now and we are extremely pleased with the care she receives.
She just celebrated her 102nd birthday and the care home went above and beyond to make it a special celebration for her and our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gemma W (Granddaughter of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy with the care that Nan receives from the staff in Lucas House. There have been many staff changes recently, and some lovely new members introduced.
Nan still finds the food a bit hit-and-miss.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Woodlands View Care Home

Thank you for your review; we value all feedback as this helps us to better our service where required. We are pleased you are happy with the care your grandmother receives at Woodlands View Care Home. We continually seek to improve our service provision, so your grandmother’s opinion, as with all those in our care, on the food offered is important to us. We will seek to gather more information on this from our residents so that we can make the necessary changes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for and happy. The staff are very friendly and welcoming. I am kept informed re the state of her health. It would be nice if more outdoor activities were available. Also, a TV in her room would be nice.
Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased you are happy with your mother’s care, and we really appreciate your kind comments about our staff team. We will be in touch to talk about the activities we have planned and to arrange a TV for your mother’s room.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in both Lucas House and Newton House showed great affection for our mother as she battled a painful illness. She was always treated with care and respect when her illness rapidly increased the nursing staff went beyond their duty staying extra hours to give her as much care as they could.
In her final hours were given all the time we needed to say our goodbyes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Melissa G (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing to say thank you to all the Care Home staff that have been taking care of my father over the past five months. He has complex clinical needs, but is nonetheless being kept comfortable and is happy and cheerful. The staff work hard and find time to chat and engage with my father, which has
helped his speech develop. The home is bright and cheery and it is a pleasure to visit him in the Home. Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona B (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mum to Woodlands View having moved her from a previous nursing home where the care was an absolute disgrace! Every single member of staff from a particular nurse to all the health care assistants, entertainment and cooks. Everybody is so kind, caring and compassionate. I love my mum very
much and I can sleep at night knowing she is well cared for at Newton House. Your staff are brilliant, what more can I say?
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen W (Wife of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are what make the place so special! They're kind and experienced and clearly love what they do!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and caring. I feel very comfortable and at home here. The food is excellent and there is a very happy atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with Woodlands Views. I'd never really experienced care homes before. You hear how the staff don't care about their patients so this is what I thought they all were like. I was wrong! All staff showed so much care and love towards my dad. I will be forever grateful that we chose
here for hm.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Daughter of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a few teething problems at the beginning, which were promptly resolved. Mym has now settled in well and is enjoying the wonderful care and food provided!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kayleigh C (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and all of the family are over the moon with Mum's care. She seems settled and happy.
The staff are all so lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vickie B (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For over 10 years, our mother has been a resident and is bed-bound.
During this time, there have been numerous management changes in the care space.
Before the pandemic, there was another change in the company/management, and we have observed that the care, staff training, and management have improved
significantly.
The staff goes beyond medical care, feeding, and basic needs by communicating with the residents as individuals, laughing with them, and supporting their psychological needs.
The team who are very busy and work really hard, but still come into the room with big smiles and even have a laugh with her, treating her with dignity and respect.
The space has added extra thought to Mum's care and they go beyond what is expected from them in their roles.
For example, the home has placed a birdfeeder outside her window. This is regularly filled with seeds, so she can watch the birds and squirrels (she loves nature).
Thank you to everyone at Woodlands View Care Home for all you do!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue W (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mum has received the best possible care. The staff clearly care about her and when she is lucid, Mum knows this. The home is well decorated and clean but most importantly, the staff are friendly and look after Mum really well. I would recommend this home to anyone! Thanks for everything you
do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E P (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always happy whenever I've been to visit my dad. Any issues are dealt with quickly. A lot of care time seems to be taken up with paperwork which is a shame but not the carers' fault.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.615 for Woodlands View Care Home is calculated as follows: ( (260 Excellents x 5) + (121 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 397 Ratings = 4.615
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands View Care Home to verify any information. View our terms and conditions. Woodlands View Care Home has an Enhanced Service - more info.