Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
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9.7 165 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1437

These prices are only a guideline, please contact Woodlands View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Miranda Mead (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Woodlands View Care Home Reviews (165)

Total of 165, showing 161-165
9.7

Woodlands View Care Home has a Review Score of 9.7 (9.652) out of 10, based on 34 reviews in the last 2 years. Over all time Woodlands View Care Home has 165 reviews.

Overall Experience

  • 120
  • 42
  • 2
  • 1
  • 0

Date Published

165
12
16
33
132

Review from Anne H (Daughter of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Woodlands View for a few weeks having been transferred from hospital. He died there on 18th July.
The care he was given was excellent, he was treated with respect dignity and kindness by all the staff. His last days were as comfortable as possible and we as family were also cared
for. We could not have asked for better care for him and all the staff deserve recognition.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Linda L (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in and out of hospital/care homes for the past 2 1/2 years. He came to Woodlands View in March of this year. I have been totally amazed at the level of care he received here. He has been treated with dignity, respect and received the very best medical care he could have possibly had.
We as a whole family have been able to relax (for the first time in two years) knowing he has been looked after in the very best way. Every member of staff have been fantastic. They have always kept us up to date with my father's condition. Every resident here seems happy and totally well cared for and respected. I cannot thank the staff at Woodlands View enough - outstanding!!!

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Care / Support

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Treated with Dignity

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Review from Julie F (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my father's first admission I have nothing but praise! The staff are all exceptional. My father was previously in another home. He was admitted to hospital from there and we would not allow him to back for his health and safety. From day one at Woodlands we could not believe the difference. He
has been treated as a human being and not a number. He is always clean, has always had exceptional care, devotion and attention. For the first time in years we have felt relaxed knowing he has been so brilliantly looked after. From the Manager through to all staff I commend everyone. I cannot thank everyone enough!! Woodlands view is amazing in every single way possible.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Care / Support

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Treated with Dignity

Food & Drink

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Review from Marie G (Wife of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had cause to move my relative due to lack of care. So when I moved my relative to this new home, I was amazed on how quickly my relative settled in and the compassion of the staff. They are trained to understand the needs of every resident, also the needs of the families. They are treated with dignity,
patience and kindness. I can go home after a visit, knowing my loved one is safe and cared for. The best decision my family and I have made picking this care home.

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Review from J M (Niece of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my aunt receives is good. The staff are very good and kind. She has been in Woodlands View since the end of August last year after falling in her flat and she is now not able to walk. Since being in Woodlands View, she is eating better and I have had to buy her more comfortable trousers as
she has gained weight and the others were too tight for her. Which has made me very happy as when she went in there she was down to 5 and a half stone.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Safety / Security

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Value for Money

Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Woodlands View Care Home is calculated as follows: ( (273 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 396 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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