Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
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9.7 165 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1437

These prices are only a guideline, please contact Woodlands View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Miranda Mead (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Woodlands View Care Home Reviews (165)

Total of 165, showing 81-100
9.7

Woodlands View Care Home has a Review Score of 9.7 (9.652) out of 10, based on 34 reviews in the last 2 years. Over all time Woodlands View Care Home has 165 reviews.

Overall Experience

  • 120
  • 42
  • 2
  • 1
  • 0

Date Published

165
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16
33
132

Review from N S (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've visited my parents, the staff have always been informative and friendly. My parents have always been presentable and their care folders are always in their rooms. I'm very satisfied with the care my parents are receiving. Also, they are very strict on protocols.

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Review from P W (Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care. The carers are good to me.

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Review from S T (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has entered Woodlands View she has been nothing but happy, safe and comfortable. Both her and I find the staff very kind and they all go out of their way to make Mum's life fulfilled and happy. Activities are excellent. She has blossomed, put on much-needed weight and her quality of life
has improved dramatically. Thank you.

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Review from Catherine S (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care is excellent and now the activities coordinator is back in post her wellbeing is better too.

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Review from T D (Grandson of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. My grandad is really happy and settled. Staff always smiling and keep me and my family informed of everything. I couldn't wish for a better place for my grandad.

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Review from June C (Daughter-in-law of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very polite and friendly, nice atmosphere.

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Review from Steve P (Son of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Adherence to Covid precautions is reassuring.

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Review from Julie W (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers/staff continue to do an excellent job at Woodlands View. Well done everyone, keep up the good work. Thank you for looking after my mum, this makes my life a lot easier knowing she is getting the care she needs and is treated with respect and dignity.

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Review from K S (Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is excellent and the care is perfect. The job of looking after our entertainment is very important to us. We are very lucky to have them.

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Review from Susan F (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands View is exceptional with their care of my mum. She is so well cared for and looked after so well. When we visit, she is always happy and very clean and tidy. All the carers are very friendly and always willing to help us.

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Review from R D (Wife of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is excellent care and support.
I am happy with all staff.
They are kind and supportive.
Security is wonderful.
Overall, I am satisfied.

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Review from David D (Son of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely.

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Review from Stephen H (Son of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my family are very pleased with the care my mother gets.

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Review from Richard B (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and despite being busy always are available to listen and talk about my Mum. My mum appears well cared for and comfortable and happy with staff.

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Review from J H (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everything.

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Review from Jennifer G (Respite Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into this home after having a new hip replacement, as I live alone, it was suggested for respite care. It was the best thing I have ever done, the care side is fantastic, everyone is helpful and caring. I came in hardly walking or eating. Now, I look and feel a different person. The care I have
been given is the reason I am able to go home to continue to improve. This is a well run organised care home. I would recommend it to anyone needing a care home. There is always something going on for residents. A big thank you to everyone.

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Review from K A (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to be here. And very well cared for, staff are understanding to my needs. Food is very good. And I sleep very well here.

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Review from Jon T (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring staff. Professional and empathetic. It is lovely to see my Mum again on a regular visit.

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Review from Sonia E (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been excellent, kind and caring. Mum has been happy staying in Woodlands View.

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Review from Elizabeth A (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Woodlands View Care Home for about 3 years. She has lived at both Newton House and Lucas House. She came here from Lister Hospital after suffering a few falls at home. After she had settled in, she has been very happy. She has done a lot of art projects, painting etc,
she has participated in music, games, bingo etc. The food is all fresh and of excellent standard. She can sometimes be a little anxious and the staff are all very kind and helpful.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Woodlands View Care Home is calculated as follows: ( (273 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 396 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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