Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
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9.7 165 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1437

These prices are only a guideline, please contact Woodlands View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Miranda Mead (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Woodlands View Care Home Reviews (165)

Total of 165, showing 121-140
9.7

Woodlands View Care Home has a Review Score of 9.7 (9.652) out of 10, based on 34 reviews in the last 2 years. Over all time Woodlands View Care Home has 165 reviews.

Overall Experience

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  • 42
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Date Published

165
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Review from K H (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home was ok except some facilities were not good: - visitor toilet dirty - laundry ruined some of Mum's clothes and some items of clothing were never returned, even though we personally labelled them - carers were very good but inadequate number of staff meant that Mum was left and not attended
to when needing toileting - meal times were rushed, again due to lack of staff.

Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for your kind words regarding the care your Mother received during her stay at Woodlands View, we have shared your positive feedback with the Team. We appreciate any feedback we receive and are always keen to act upon any concerns raised. We are sorry that you felt the cleanliness was not up to standard and have discussed this with the Housekeeping Supervisor who has addressed this with her team. We regularly review our staffing levels to ensure Residents’ needs are met in the most appropriate and timely manner. We have a robust ongoing recruitment campaign in order to source the high calibre of team members that we require to assist us in maintaining the high standards that we expect.

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Review from C S (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident from February 2019 - September 2019, until she sadly passed away. The staff were always kind and compassionate right until she passed. They do a wonderful job, even though they are all under tremendous pressure due to not enough staff. This desperately needs to be addressed
as mistakes can be made, and it's not the blame of the caring staff when this happens.

Reply from Tracy Hardy, Careline Team Leader at Woodlands View Care Home

Thank you for your kind words regarding the care your Mother. We have shared your positive feedback with the Team. We appreciate any feedback we receive and are always keen to act upon any concerns raised. Our staffing levels are regularly reviewed to ensure Resident needs are met in the most appropriate manner. We have an ongoing recruitment campaign to source the high calibre of team members that we require to assist us in maintaining the high standards that we expect for the Residents we care for.

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Review from E G (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I were extremely pleased with the care and kindness shown to our Mother when she was no longer able to live alone. The staff at Woodlands View treated her with respect and compassion, ensuring she was made comfortable at all times. Communication between ourselves and the home's staff was
excellent and much appreciated, given I live abroad. Thanks to them, our Mother lived until she was 90 years old.

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Review from Susan L (Daughter-in-law of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in Law has been at Woodland View since August 2018. She recently passed away on August 21st 2019. She has always been treated with compassion and us, as a family, have always been treated with great kindness and respect. The care came to the fore for the last week of her life. The staff (day
and night) at Wellfield House were amazing. Thank you all so much.

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Review from Mike W (Son of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands View has been an excellent experience for dad. The staff have made life as bearable as possible for someone who has been bed-bound since his arrival, by their caring and gentle approach, which has always been tailored to Dad as an individual. A first-class experience.
Some staff members,
in particular, go over and above at all times and are all phenomenal.

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Review from Karole J (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My activities lady is the most wonderful and caring activities lady possible.
Always ready with advice and encouragement.
I am lucky to have her.

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Review from S H (Son of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for in Astonbury House for over two years.
I live in Devon and come to visit with my father (who attends daily), four days probably every 6 weeks.
It saddened us that some of the staff were moved to other houses, who would then have the benefit of excellent care staff.
Our
main worry was that the high standard of care we had experienced would be lowered.
I think we should give enormous thanks that the nominated individual and her staff, old and new, have again 'raised their game'. Well done.

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Review from Cheryl E (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is no doubt that this is a good care home. First and most importantly is the wonderful staff who treated Mum with dignity and compassion.
Their patience and kindness made Mum's last months peaceful. They also gave me support and kept me informed.
I visited Mum daily and the staff were always
welcoming. I cannot praise enough the carers who helped Mum and my family through her final hours. Mum's room was cosy and quiet; we could visit her at any time and help feed her.
Some updating of wc's would be good but this is an excellent care home.

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Review from Angela R (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff extremely helpful and happy and made our family very grateful. Can't thank you enough.

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Review from Amy H (Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review applies to a relationship built up between the Activities Leader in this establishment and myself. The Activities Leader is very caring and friendly and appears to treat all who come into her orbit with insight and real interest. She undertakes many tasks alongside her "amenities" role.
Appears cheerful, happy, loving to all she deals with, residents and staff.

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Review from Patricia B (Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a lovely place. The residents are happy. They could not be better looked after. Good food and plenty of it. Staff are very friendly and they do all they can to help the residents.

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Review from B B (Respite Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a temporary resident for 3 weeks, I have been very impressed with the services provided and would certainly recommend this complex.

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Review from Deborah B (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly. Place is always clean and tidy. Dad is taken good care of.

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Review from Julie J (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was discharged from hospital for recuperation at Woodlands View after a bout of pneumonia. She had been deteriorating whilst in hospital and became bedbound. We had reservations as she had spent time previously in another care home but we found the kindness and care of all staff to be of a high
standard. Mum did continue to deteriorate during her stay and sadly passed away but the staff treated her with dignity and had plenty of time for us too, keeping us fully informed and supporting us during a difficult period. I highly recommend Woodlands View for a family feel.

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Review from Jack P (Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I got very good care and attention during my brief stay at this care home.

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Review from J A (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Lucas House at Woodlands View to be friendly and the majority of the staff are professional and good at their jobs. The physios and rehab staff have been excellent and patient.
As well as being kind and professional to the patient, they are also good with all the visiting family and friends.

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Review from Sharon B (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff here, they are so kind not only to my dad but all of us.
My dad was so poorly but I felt that the staff treated him as if he was family.
I was told that this home was good but oh my goodness I've been left humbled by sheer kindness. Thank you all.

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Review from Peter W (Respite Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 93, and since 2009 have suffered several severe falls, which necessitated admittance to hospital.
On this last occasion after 4/5 weeks before returning home I was offered a recuperative NHS physiotherapy period at Woodlands View Care Home as I had been gradually losing my confidence of being
outside without assistance.
I must admit I was hesitant of acceptance, 'Care Home'?
This was probably the best choice I have made.
Wonderful staff, several nationalities, excellent food, care, perfect treatment, cleanliness and kindness.
Thank you all and God Bless at Lucas Ward.

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Review from Helen F (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was here for three weeks. During this time she was always treated with dignity, respect and the people were friendly.

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Review from W P (Husband of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, the best.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Woodlands View Care Home is calculated as follows: ( (273 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 396 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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