Woodlands View Care Home

Magpie Crescent, Stevenage SG2 9RZ
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9.7 165 Reviews
  • Woodlands View Care Home, Stevenage
Woodlands View Care Home, situated in Poplars, provides residential, nursing and nursing dementia care to older people in a kind and inclusive setting.

Each member of the team is dedicated to providing the kindest care to every resident. Prioritising dignity and choice, care services are designed to enhance residents' lives, empowering them to live as independently as possible safe in the knowledge that a caring team is always on hand.

The setting itself continues this trajectory, designed with wheelchair accessibility as well as many other amenities to promote independence, Woodlands View is a place which residents are proud to call home. Recently refurbished, the lovely sitting rooms are the perfect spot to relax, catch up on TV or enjoy the company of fellow residents. Meanwhile, the delightful landscaped garden and patio offers a great alternative for the warmer months.

The dining areas are the catering team's playground. Here, they express their creativity to offer varied menus that are as nutritious as they are delicious. They work hard to make sure that meal times are enjoyable for residents, with something to suit everyone, and are always happy to cater for visiting loved ones too.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1437

These prices are only a guideline, please contact Woodlands View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Miranda Mead (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Woodlands View Care Home Reviews (165)

Total of 165, showing 141-160
9.7

Woodlands View Care Home has a Review Score of 9.7 (9.652) out of 10, based on 34 reviews in the last 2 years. Over all time Woodlands View Care Home has 165 reviews.

Overall Experience

  • 120
  • 42
  • 2
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  • 0

Date Published

165
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Review from Valerie F (Daughter of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother, aged 96, was a temporary resident at the home, following discharge from hospital due to an ankle fracture. She was resident for a six-week period of time. I had hoped that her temporary stay might have been a step towards the possibility of permanent care within a care home. But following
the events of the six-week stay, this is now totally out of the question. The months of March to April, ie when mum was resident, were cold this year. Sadly, on numerous occasions, I found her dressed in a single layer of clothing, despite my requests for more than this. (for example, a thin jumper over nothing!) Often, no socks, ditto. The worst, and saddest, occasion was on the evening of Maundy Thursday when I arrived at 7.30pm to find her sitting alone, dressed only in a polo shirt and vest. She asked whether she "had been naughty." And on Easter Sunday, I was yelled at by a senior carer, "you are in my face!", when asking for toileting assistance for mum. Absolutely outrageous.

Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for taking the time to write this review. I am sorry to hear you were not satisfied with the care your relative received while they were living in the Home. As you will be aware, when you first raised concerns to us we immediately launched a review and provided a written response to you directly. To reiterate, the concerns and staff behaviour you have highlighted are not at all in line with our mission to provide the kindest care. We are very sorry to hear you had this experience, and we wish you and your relative all the best in the future. Thank you once more for your feedback, which enables us to develop and improve as an organisation. If it would be helpful to discuss this in more detail, please contact our Chief Executive, Justin Hutchins, directly on askjustin@hc-one.co.uk.

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Review from Susan E (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Woodlands View for discharge to access and as a family, we decided to extend his stay to allow him time to get better. The staff are extremely kind and caring and relate very well to him.

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Review from Angela S (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my dad has been a resident, he has not had as many falls. He is well looked after. He is clean and tidy and has company.
The staff are all very attentive and friendly.
It is a huge relief to the family that Dad is in a safe environment and is happy and comfortable.

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Review from David A (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed several places before deciding my mother should be resident here at Woodlands View. This care home was head and shoulders above others due to staff and resident ratio. cleanliness and overall friendly atmosphere. I was pleased to have found a place I was comfortable with, knowing she would
get well looked after. Note I don't say this lightly - I am generally difficult to please.

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Review from Ian B (Son of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mum on a daily basis. Today in the corridor a manager called the carers together and went to town on them about an issue.
If a meeting is called it should not be in front of relatives, regardless of the issue. The manager was bordering on downright rude to the staff.
We should all treat
people with respect and be polite and have empathy for all staff, not just give them a kicking.
Maybe a training course on Emotional Intelligence or Building Effective Working Relationships would go a long way in building bridges.

Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for your comments regarding the care at the home and for raising your concerns with us. This enables us to improve the service we provide. Our mission is to provide the kindest possible care to our residents and colleagues. I would like to apologise for the way in which one of our leadership team addressed our carers. She is sincerely remorseful and has reflected on how the information was delivered, acknowledging that we can guide and teach our colleagues in a more positive manner.

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Review from Jackie W (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care of the residents is very good, but there does seem a shortage of carers in relation to the number of residents.

Reply from Clare Sheehan, Careline Advisor at Woodlands View Care Home

Thank you for your kind comments regarding the care at the Home. In relation to staffing levels, our mission is to provide the kindest possible care to our residents. To enable us to achieve this our staffing levels are paramount and therefore reviewed on a daily basis by the leadership team within the home. We also work in partnership with our local authority and share our staffing levels. After a review of this last week, our local authority and CCG are happy we have the correct level of staff to meet our residents' needs.

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Review from David C (Cousin of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands View cared for my cousin in the last few months of her life. She had Huntingdon's disease and by the time she moved to Woodlands View, she was bed bound. They treated her with care and dignity. Her condition was deteriorating all the time, but they showed much love and compassion. They provided
us with all the relevant information and arranged medical treatment where appropriate.

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Review from Margaret W (Wife of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am responding to the CQC report in the local paper. I just want to say I did not agree with them.

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Review from D C (Wife of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since April 2017. He was transferred from hospital to another care home which was not a dementia specialist. The standard of security and overall cleanliness is fantastic. The level of care and dignity showed to all the residents is second to none. I visit two to three
times per week and can leave feeling that he is in the best possible place and I can be at peace to continue my life.

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Review from Kerry F (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Woodlands View from September 2013 until she passed away in November 2017. This has been a very caring and helpful home. We could not fault them in any way. My mum was treated with great care and dignity. Any questions I had were always answered quickly and efficiently. The
staff in Newton House were excellent, they didn't only care for our mum, but supported us all especially and the last days of mum's life. I would never be able to thank them enough. I will really miss them as they became part of my family.

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Review from Nicola B (Daughter of Resident) published on 27 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from Lister Hospital to Woodlands View after having a very big serious bleed on the brain back in May '17 and was placed in Newton House. She was still quite poorly when she was first admitted but with the care from the wonderful nursing and care team in Newton House she is
now doing very well. Her room is just about the right size and is nice and bright and looks out into the gardens. The whole team are very friendly, caring and hard working. I would like to thank them all for all their hard work and patience for the care and rehabilitation they have given my mother over the past couple of months.

Reply from Jayne Duck, Customer Services Administrator at Woodlands View Care Home

Thank you for your review. It is lovely to hear that your mum is on the mend and that she is cared for so well.

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Review from P H (Son of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers and nurses to be very helpful and considerate and very friendly. The care they gave my mum was exceptional and the home was always clean and tidy.

Reply from Jayne Duck, Customer Services Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from R W (Son of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the standard of care this home provides to my mother. The staff and care and support is excellent. Senior care assistants are extremely good, and always helpful and responsive to any requests and questions.


Placing a loved one into full-time care is not easy and very emotional,

however Woodlands View helped this process and made the transition a lot easier than anticipated. It is reassuring to know that you are dealing with a team of staff who really care.

Reply from Jayne Duck, Customer Services Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Jo W (Granddaughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, helpful and friendly. Nan was so happy during her two-week stay. The family couldn't be happier with her care. We are so grateful to the staff for all their support. There are a few members of staff in particular that have been brilliant.
Please keep up all your hard work and
dedication.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jean S (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a few weeks at Woodlands View Care Home and was made to feel very welcome right from the start. The staff were fantastic, not only to Dad but also to the family. Nothing was too much trouble. Having an open visiting hours system was brilliant and meant family and friends could visit
on more occasions. A lovely care home which we would highly recommend.

Reply from Rose Pickering, Customer Service Administrator at Woodlands View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Kim M (Niece of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my appreciation to the staff and carers, in particular, Newton House for the care and kindness they showed to my Aunt during her time at Woodlands. She was very happy and content in the home and staff always made me and my family very welcome. She sadly passed away on the 8th
September and when we came down to collect her things, nothing was too much for the staff. Also, thank you to the lady in the office who was always ready to assist us with any concerns we had.

Reply from Jayne Duck, Customer Servicies Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences for your loss.The Bupa Customer Care Team.

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Review from T P (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to the above home in August after 2 months in hospital. It took mum a few weeks to adjust but the staff are very patient and kind and mum has blossomed, which is lovely for us as we know she is being well looked after. Mum is 93 years old.

Reply from Lydia Waller, Customer Service Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Dianne C (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum arrived in Woodlands View, having been neglected in her previous home and the professionalism, skill and compassion of the staff transformed her from a withdrawn woman into someone much more like her old self. My only regret is that I hadn’t got her to Woodlands sooner. I am forever grateful.

Reply from Rachel Elliott, Customer service Adminstrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Richard B (Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind staff and very helpful - thanks!

Reply from Jayne Duck, Customer Service Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sheila M (Sister of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Woodlands View care home on June 24th 2016, and from the very first day she has been treated with dignity and care. The staff are excellent and very helpful and caring. My sister is very happy there and we are so glad we chose, Woodlands View, it is a lot of responsibility choosing
a care home for someone else, but on this occasion my husband and myself know we made the right choice for my sister and if she is happy then so are we! If we can't get to see her one day, we know she is getting excellent care! Thank you.

Reply from Emily Wilson, Customer Service Administrator at Woodlands View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Woodlands View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Woodlands View Care Home is calculated as follows: ( (273 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 396 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands View Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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