Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
Review Us
9.5 184 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 58 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.
Show Springfield Nursing Home on the Map

Care Provided by Springfield Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements.

Contact Springfield Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Springfield Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kim Haines (Regional Operations Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking spaces are available

Springfield Nursing Home Reviews (184)

9.5

Springfield Nursing Home has a Review Score of 9.5 (9.547) out of 10, based on 38 reviews in the last 2 years.
Over all time Springfield Nursing Home has 184 reviews.

Overall Experience
  • 134
  • 45
  • 3
  • 2
  • 0
Date Published
  • 184
  • 11
  • 21
  • 38
  • 146
Reviewer Connection to Springfield Nursing Home
  • 73
  • 55
  • 22
  • 10
  • 6
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 184, showing 21-40
Review from Alison L (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father passed away two weeks ago leaving us with the horrible decision about how best to care for my Mum. I approached Springfield about permanent care and was met with warmth, sympathy, and reassurance that I was doing exactly the right thing. Mum was assessed and moved into a beautifully decorated,
light, and airy room within 5 days. She seems very comfortable and the staff are very respectful of her memory challenges whilst ensuring she is included in all the activities. I am relaxed knowing she is safe and, eats well and all her medication needs are taken care of.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write these kind words. Accept our condolences over the passing of your father. It is heart warming to know that your mother has settled into Springfield well and, as…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H M (Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, the home is excellent, I have been there off and on for many weeks. The staff mostly are excellent as well, just the odd individual who needs more training. The food is good, maybe needs a little more variety, especially at supper time. I'm going home soon but I know I will miss the friendly
atmosphere. But if I can't manage, I will definitely come back here.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write this review. we are pleased to hear how you enjoyed your time at Springfield and would be happy to return if needed. We will take your points on board and your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Respite Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, friendly and very homely.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write this review. We are happy to hear how welcoming and friendly the team are at Springfield and pass on these kind words to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith B (Respite Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very positive, every member of staff, always a smile on their face, very welcoming when I first arrived and I was put at ease straight away. The whole time I was at Springfield I had very good support with the staff support. I thank you all, you work very well as a team and I enjoyed my stay with
you. Thank you again.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for these kind words. It is great to hear that your stay at Springfield Nursing Home was a very pleasant one and that the team made you feel very welcome and at ease. We will pass this on to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret M (Respite Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent teamwork across the board including catering and domestics. Nursing and care staff have shown high standards of care patience and dedication. Very best wishes. Keep up the good work.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write this review. We will pass on your kind words to the team at Springfield House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David K (Respite Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Treated with dignity in every respect. All staff are very helpful.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write these kind words. It is great to hear how you enjoyed your time at Springfield and how you were treated with dignity and respect. We will pass on the kind words…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Niece of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie is experiencing her second stay in 2 years due to rehabilitation after surgery. As soon as she knew she needed to go to a care home she requested Springfield. She is very well cared for the staff are always happy nothing is too much trouble they always welcome us with a smile when we visit.
Thanks to the team who look after my auntie from her grateful niece.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home
Thank you for taking the time to write such a lovely review. We are thrilled to know that your auntie has experienced such wonderful and supportive care whilst convalescing at Springfield Nursing…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Son-in-law of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stayed at Springfield due to referral from the NHS. All services very good and an improvement on the NHS.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write this review. We will pass on these kind words to the team at Springfield Nursing Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie P (Respite Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not fault Springfield! Everyone was brilliant and helped me to learn to walk again after a nasty accident.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home
Thank you for taking the time to leave a review. It was our pleasure to support you and enable you to be able to walk again. We are so grateful for your kind comments about the team and the care you…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon S (Cousin of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been very happy here at Springfield. Staff are always friendly and helpful and provide my cousin with all the care and support she needs. The home is always clean and tidy and the food very good. My cousin completely agrees with my review.
Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home
Thank you for your kind words, we are so pleased your cousin is happy at Springfield and the team are always so friendly and helpful towards you both. We shall pass your comments on to the team.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy D (Sister of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care my brother receives from everyone at Springfield Nursing Home.
The staff always make sure they do all they can to make him smile, assist him, and offer support.
I am so grateful he has a place there and my mind is at rest that he is so well looked after. Thank you!
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write this review. We are pleased to hear that your brother is receiving great care at Springfield and that the staff are doing all they can to support your brother's…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat W (Niece of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always, the staff at Springfield have been so caring for my relative, who has lived at the care home for nearly six years. In December, she went with staff and paid a visit to a local Garden Centre to see their Christmas decorations. She thoroughly enjoyed herself. She also participated in the Christmas
lunch festivities, which were amazing. Everything the staff do is far over and above the norm. Well done, all of you.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write these kind words. It's great to hear that your loved one is happy at Springfield and you are both happy with the care provided. It is especially good to hear…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven H (Son of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team and support staff have been really good with my father after being transferred from the hospital.
Everyone I spoke to was approachable and very helpful.
You do an amazing job - please keep it up.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write these kind words. The staff will be pleased to hear they are doing an amazing, job and we will be sure to pass this on to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karan B (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Springfield gives to my father is second to none, and I cannot recommend them highly enough. My mother stayed with you five years ago following a stroke (for three years), and her care was exemplary during all that time; my hopes that it was still the same have been upheld.
The day my father
was admitted to Springfield, he was undernourished, not interested in anything and very poorly following an accident where he broke his neck. I cannot believe the difference in him! He is putting on weight and has enjoyed eating meals with the other residents and the odd game of dominoes.
He has been given a new lease of life. Thank you, Springfield.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for taking the time to write this lovely review. It is really good to hear that your father is receiving the same high standard of care that your mother also recieved. It's great to hear…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian M (Son of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class care and attention. Special mention, to be frank, every member of staff - brilliant.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Springfield Nursing Home
Thank you for writing this lovely review. We will pass your kind words on to the staff at Springfield, who will be pleased to hear you are happy with the care they give.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela K (Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff of whatever status were willing to help whatever was asked of them. Polite, courteous, friendly and professional at all times.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home
Thank you for taking the time to leave a lovely review. We are delighted you enjoyed your stay at Springfield Nursing Home. We will pass on these kind words to all our staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Victor K (Respite Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have stayed at Springfield for a month. During that time, the care and attention shown by all the staff - together with the first-class facilities has meant that I have been very well cared for. The physiotherapy I have received has greatly improved my septic arthritis. I spent Christmas here. The
home was bright and fully decorated, and all the staff made sure that it was an enjoyable time.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home
Thank you so much for taking the time to write such a marvellous review. Springfield at Christmas is a magical place, and the staff love to dress up and make everyone feel happy and festive. We are…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T G (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Springfield are providing excellent care to my father. All of the staff work very hard to provide this level of care and do it in a dedicated and professional manner and in excellent spirit. The food provided is good and the staff offer flexibility to tailor meals to his needs and likes. He enjoys the
activities that are arranged during the day so he can meet with and chat to the other residents. Whilst he is concerned at the overall cost of the care, he feels safe and well looked after.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home
Thank you for taking the time to write such a wonderful review. I know the staff work so hard to make all the residents feel safe, happy and secure. It's a pleasure to hear that your father enjoys all…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Avril S (Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend your establishment highly enough. I have been made to feel at home whilst being cared for with great care by everyone at Springfield and am well on the way to recovery. All services gel together well.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Springfield Nursing Home
We would like to thank you for your wonderful review, we are extremely happy you enjoyed your stay at Springfield Nursing Home. We wish you all the best with your speedy recovery.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Husband of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gold Star - throughout on all counts.
Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home
Thank you so much for your Gold Star review, we're so pleased we are able to provide the care and support you require.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.547 for Springfield Nursing Home is calculated as follows: ( (287 Excellents x 5) + (112 Goods x 4) + (26 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 435 Ratings = 4.547
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 17 Nov 2025

Vacancies available. For more information please contact Springfield.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (2)

Kim

Kim Haines

Job Title: Regional Operations Manager Joined: 2019

Welcome to Springfield!
We live by the Hartford Care values of Care, Comfort and Companionship by providing a home-from-home environment to enjoy. Our staff feel like family, and this is extended to all our residents. We work in your home and provide the highest quality care we would offer to our own family members. I feel privileged to be part of such a committed and professional team of nurses, carers, administrators, housekeepers, maintenance and kitchen staff.

Tom

Tom Langley

Job Title: Deputy Manager Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield Nursing Home to verify any information. View our terms and conditions. Springfield Nursing Home has an Enhanced Service - more info.