Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 178 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 58 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Davis (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking spaces are available

Springfield Nursing Home Reviews (178)

Total of 178, showing 61-80
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.714) out of 10, based on 38 reviews in the last 2 years. Over all time Springfield Nursing Home has 178 reviews.

Overall Experience

  • 132
  • 43
  • 3
  • 0
  • 0

Date Published

178
7
15
38
140

Review from Gillian G (Respite Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I have ever been in a rehab establishment after spending 12-days in hospital after a fall resulting in a fractured femur. I couldn't have wished for a better place to be to get me on the long road to full mobility. Spent 8-weeks at Springfield and am now home and still getting
support from physio.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely comments about Springfield Nursing Home. It was a pleasure to care for and support you during your rehabilitation with us. We are so glad your experience with us was such a positive one. Please keep in touch and tell us how you are getting on along your road to recovery.

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Review from Diana J (Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt supported throughout my stay. Physiotherapy enabled me to regain skills, and small achievements were praised. The catering staff provided me with good, nutritional meals, despite me being dairy and egg intolerant and vegetarian. The housekeeping staff are all friendly and helpful and kept the
home and my room lovely and clean. The care staff catered to every need, before and after I became independent and were always on hand to answer questions and requests. The management team are friendly and approachable. The home felt like a big family, with the residents included.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your lovely comments about Springfield Nursing Home. We are so glad your stay with us was such a positive experience. We will ensure your feedback is passed on to the staff who looked after you, and we wish you all the very best for the future.

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Review from Anthony D (Son of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the care my mother received up to the end of her life.
The staff were also very helpful and caring to the family.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your feedback which we really appreciate. It was a pleasure to care for your mother who was such a lovely lady. We shall all miss her very much.

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Review from Della D (Sister of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has had extremely good care while staying at the nursing home.

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Review from A D (Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after and enjoyed my time here. Thanks to the marvellous chefs, the food was good. I would recommend you.

Reply from Alison Reijman, PR Coordinator of Hartford Care at Springfield Nursing Home

Thank you for your lovely review of Springfield Nursing Home. It was our pleasure to look after you and we shall pass on your compliments to our fantastic chef.

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Review from Donna E (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say thank you enough for the care my mum has received during her stay at Springfield. Everyone has been amazing taking care of her. It was also peace of mind for me knowing she was in good hands. The diffidence from when she came out of the hospital to when she left Springfield is outstanding.
Thank you, everyone.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful words about Springfield Nursing Home. It was a pleasure to welcome your mum here, and like you, we were delighted to see the difference after her rehab. We will share your lovely review with all the team who cared for her here. Please keep in touch and let us know how she is getting on.

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Review from Meryl D (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Springfield have shown respect, patience and understanding to my dad who cannot explain all his needs after losing his speech due to a stroke. They always encourage Dad to be part of the activities. We have always been made to feel welcome even when short-staffed during Covid problems.
They have done their best to meet our needs along with my brother, who travelled from the Midlands. There is a sense of fun among the staff and management. The manager is very hands-on, very cheerful and available to talk if needed. Our requests are dealt with quickly. My dad has done his best to tell me he is very content at Springfields.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review of Springfield Nursing Home. We are so pleased you are reassured with the way in which we are looking after your dad and that he is happy in our care. Your peace of mind is so important to us. Our Springfield team will be thrilled with your very kind words about them all. Could we also thank you and your husband for volunteering to help us make our garden even more beautiful?

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Review from Michael H (Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm treated with kindness, respect and dignity. The staff are cheerful, happy and confident in their approach to care. The food is excellent, and drinks are provided and offered throughout the day.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful words about Springfield Nursing Home. We are delighted you are so happy in the care of our fantastic cheerful team. It is our pleasure to look after you, and we shall pass on your compliments to all our team and our brilliant chef.

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Review from Jeanette P (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent care and am very happy here.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely words about Springfield Nursing Home. It is our pleasure to care for you and have you as a member of our happy Springfield family.

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Review from Avril W (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enough care to last me a lifetime. I have never come across such dedicated people. They work so hard and are so caring. I love three particular ladies; they love/care for me the most. Everyone has been great.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What an absolutely lovely review of Springfield Nursing Home. Thank you so much for your very kind words. It is our pleasure to look after you, keeping you safe and happy. We shall pass on your appreciation to the Springfield team, especially those three particular ladies who love and care for you the most.

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Review from S P (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very grateful for the care and kindness I received at Springfield. I thought the staff were very kind and efficient.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely words about Springfield Nursing Home. It was our pleasure to support you during your stay with us. Please, do keep in touch and let us know how you are getting on.

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Review from G M (Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention very good.
Have no complaints whatsoever.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely review of Springfield Nursing Home. It is our pleasure to look after you, and we are delighted that you are happy with the care you are receiving from us.

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Review from S D (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great, helpful and can't do enough to help. But while my mum has been in care, a lot of her clothes have gone missing, a skirt has been ruined, and her white underwear is now a tinited pink, which is letting the home down. The staff did all they could to find the items, but with no luck.
Parkin was good and Covid tests etc. Very, well done.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your very kind words about Springfield Nursing Home. It was a pleasure to care for your Mum during her stay with us. However, we do apologise for the issues regarding her clothes. We would really appreciate you calling us at your convenience so we can discuss further with you the missing items and see if we can locate them.

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Review from Helen W (Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've got no complaints, been looked after very nicely. Everyone has looked after me lovely. The food has been lovely too; congratulations on the five food hygiene ratings, very well deserved.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your wonderful review of Springfield Nursing Home. We are so delighted you are happy in our care. It is our pleasure to look after you. We are all thrilled about the five-star hygiene rating, which shows how committed we are to maintaining the highest possible standards throughout our home. We shall pass on your compliments to the chefs and will share your review with all our team members.

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Review from Neville C (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the Springfield Nursing Home are the best.
The food is very good - the best.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What a lovely review of Springfield Nursing Home. We are so delighted you are happy with the way we are caring for you. We shall ensure all our fantastic team and amazing chefs see your wonderful words.

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Review from Michael J (Husband of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife spent many weeks in Springfield following her placement by the hospital. My personal experience was limited to two hour-long visits per week. At these visits, I found the staff helpful and experienced no problems. My wife did not raise any issues about her care, and although she would have preferred
to have been at home with me, her stay at Springfield seems to have been the next best experience for her. I would like to pass on my thanks to all those involved.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely words about Springfield Nursing Home. We will pass on your heartfelt thanks to all the team who cared for her.

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Review from R H (Resident) assisted by family/friend published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At Springfield for nearly four weeks, receiving rehab care following brain surgery.
Carers were all very friendly and helpful.
Room was adequate and kept very clean.
Food was excellent, and a varied menu was provided.
Good physio and occupational therapy support to help me get back home.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your wonderful review of Springfield Nursing Home. It has been a pleasure to give you rehab care following your brain surgery, and we are delighted you are happy with the support you have received from our brilliant physios and occupational therapists. Please keep in touch to let us know how you are getting on.

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Review from P O (Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent three months here, I can only thank all staff - ie, management/carers/rehab team for their treatment - their kind and thoughtful treatment. That is requests dealt with promptly and with a smile. A friendly greeting always, and help when needed.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

A huge thank you from all of us at Springfield Nursing Home for your fantastic review. It was our pleasure to help, support and care for you during your three months with us. We shall share your lovely words with all the teams who helped you on your road to rehabilitation. Please keep in touch, and let us know how you are getting on.

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Review from M H (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely comments about Springfield Nursing Home. It is our pleasure to care for you, and appreciate you taking the time to send in a review about us.

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Review from Walter M (Respite Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed total assist, which I received until I could walk with aids safely.
Am well-pleased all-round.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your lovely review of Springfield Nursing Home. It was our pleasure to help and support you so that you could walk with aids safely. Please keep in touch with us and let us know how you are getting on.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Springfield Nursing Home is calculated as follows: ( (324 Excellents x 5) + (97 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Aug 2025

Vacancies available. For more information please contact Springfield.

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Awards / Recognitions (9)

Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.

Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.

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