Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.5 184 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 58 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.
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Care Provided by Springfield Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements.

Contact Springfield Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Springfield Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kim Haines (Regional Operations Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking spaces are available

Springfield Nursing Home Reviews (184)

9.5

Springfield Nursing Home has a Review Score of 9.5 (9.547) out of 10, based on 38 reviews in the last 2 years.
Over all time Springfield Nursing Home has 184 reviews.

Overall Experience
  • 134
  • 45
  • 3
  • 2
  • 0
Date Published
  • 184
  • 11
  • 21
  • 38
  • 146
Reviewer Connection to Springfield Nursing Home
  • 73
  • 55
  • 22
  • 10
  • 6
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 184, showing 61-80
Review from S H (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff that attended my dad in his final days treated him with respect and dignity. Nothing was too much trouble for any of them. They looked after my dad's visitors as well, and all became good friends.
Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home
Thank you for your kind words; it was our pleasure to care for your dad and welcome all his family and friends into our home. We will share your comments with the team.
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Review from Alma H (Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has looked after me extremely well - they have got me back on my feet with the aid of a simmer frame and physio exercises. The staff are very caring with a good sense of humour. The management is run tip-top, and the food and cleanliness are brilliant.
Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home
We really appreciate your kind words about the care you received, and we're so pleased you are now back up on your feet. We shall pass on your comments to the team, who will be delighted to hear your…read more
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Review from R R (Daughter of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum needed respite and physio following a fall at the end of May. Disappointment with facilities in a residential home led me to seek a nursing home near Mum's own home. Initial enquiries were met with a very friendly member of staff and a tour round the home. Within 48 hours of arrival, Mum was settling
in, and an approach had been made for her to receive physio. Her mobility improved greatly with the help of staff and occupational therapy.
It would be nice to see the decor of the rooms upgraded (although I did notice decorators in the building), and the ensuite facilities are quite cramped. Choice of food could be extended - a slice of homemade cake with tea time sandwich?
Unfortunately, two items of clothing were mislaid, despite everything having name labels attached.
All staff on all levels were very friendly, kind and helpful to Mum, and if the need arises in the future, she will happily return to Springfield for future care.
Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home
Thank you for taking the time to leave a review. We are pleased to hear your mother settled in with us well, and her mobility improved significantly during her time with us. We appreciate the feedback…read more
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Review from James W (Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and lovely staff.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you for your very kind words about Springfield Nursing Home. It is our pleasure to care for you here.
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Review from Jan R (Respite Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Springfield for a month's respite care. I wasn't eating or walking properly. Food was to be desired - lunch was sometimes lukewarm and parts cold, and roast potatoes need an overhaul! Sandwiches at teatime desperately need to be varied greatly, soup needs to be "tasted" before serving. I
was well looked after by everyone.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you very much for your comments about Springfield Nursing Home. We always appreciate feedback, and we would have gladly rectified any issues concerning your meals if you had told us about them…read more
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Review from J B (Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, found the staff very friendly and helpful. Went out of their way to help. Security was very good.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you for your lovely comments about our friendly Springfield Nursing Home. We are so glad your experience with us has been a positive one.
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Review from Gillian G (Respite Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first time I have ever been in a rehab establishment after spending 12-days in hospital after a fall resulting in a fractured femur. I couldn't have wished for a better place to be to get me on the long road to full mobility. Spent 8-weeks at Springfield and am now home and still getting
support from physio.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you so much for your lovely comments about Springfield Nursing Home. It was a pleasure to care for and support you during your rehabilitation with us. We are so glad your experience with us was…read more
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Review from Diana J (Resident) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt supported throughout my stay. Physiotherapy enabled me to regain skills, and small achievements were praised. The catering staff provided me with good, nutritional meals, despite me being dairy and egg intolerant and vegetarian. The housekeeping staff are all friendly and helpful and kept the
home and my room lovely and clean. The care staff catered to every need, before and after I became independent and were always on hand to answer questions and requests. The management team are friendly and approachable. The home felt like a big family, with the residents included.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you very much for your lovely comments about Springfield Nursing Home. We are so glad your stay with us was such a positive experience. We will ensure your feedback is passed on to the staff who…read more
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Review from Anthony D (Son of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with the care my mother received up to the end of her life.
The staff were also very helpful and caring to the family.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you so much for your feedback which we really appreciate. It was a pleasure to care for your mother who was such a lovely lady. We shall all miss her very much.
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Review from Della D (Sister of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has had extremely good care while staying at the nursing home.
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Review from A D (Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very well looked after and enjoyed my time here. Thanks to the marvellous chefs, the food was good. I would recommend you.
Reply from Alison Reijman, PR Coordinator of Hartford Care at Springfield Nursing Home
Thank you for your lovely review of Springfield Nursing Home. It was our pleasure to look after you and we shall pass on your compliments to our fantastic chef.
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Review from Donna E (Daughter of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot say thank you enough for the care my mum has received during her stay at Springfield. Everyone has been amazing taking care of her. It was also peace of mind for me knowing she was in good hands. The diffidence from when she came out of the hospital to when she left Springfield is outstanding.
Thank you, everyone.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you so much for your wonderful words about Springfield Nursing Home. It was a pleasure to welcome your mum here, and like you, we were delighted to see the difference after her rehab. We will…read more
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Review from Meryl D (Daughter of Resident) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Springfield have shown respect, patience and understanding to my dad who cannot explain all his needs after losing his speech due to a stroke. They always encourage Dad to be part of the activities. We have always been made to feel welcome even when short-staffed during Covid problems.
They have done their best to meet our needs along with my brother, who travelled from the Midlands. There is a sense of fun among the staff and management. The manager is very hands-on, very cheerful and available to talk if needed. Our requests are dealt with quickly. My dad has done his best to tell me he is very content at Springfields.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you so much for your wonderful review of Springfield Nursing Home. We are so pleased you are reassured with the way in which we are looking after your dad and that he is happy in our care. Your…read more
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Review from Michael H (Resident) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm treated with kindness, respect and dignity. The staff are cheerful, happy and confident in their approach to care. The food is excellent, and drinks are provided and offered throughout the day.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you so much for your wonderful words about Springfield Nursing Home. We are delighted you are so happy in the care of our fantastic cheerful team. It is our pleasure to look after you, and we…read more
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Review from Jeanette P (Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I received excellent care and am very happy here.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you so much for your lovely words about Springfield Nursing Home. It is our pleasure to care for you and have you as a member of our happy Springfield family.
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Review from Avril W (Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enough care to last me a lifetime. I have never come across such dedicated people. They work so hard and are so caring. I love three particular ladies; they love/care for me the most. Everyone has been great.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
What an absolutely lovely review of Springfield Nursing Home. Thank you so much for your very kind words. It is our pleasure to look after you, keeping you safe and happy. We shall pass on your…read more
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Review from S P (Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very grateful for the care and kindness I received at Springfield. I thought the staff were very kind and efficient.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you for your lovely words about Springfield Nursing Home. It was our pleasure to support you during your stay with us. Please, do keep in touch and let us know how you are getting on.
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Review from G M (Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention very good.
Have no complaints whatsoever.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you for your lovely review of Springfield Nursing Home. It is our pleasure to look after you, and we are delighted that you are happy with the care you are receiving from us.
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Review from S D (Daughter of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are great, helpful and can't do enough to help. But while my mum has been in care, a lot of her clothes have gone missing, a skirt has been ruined, and her white underwear is now a tinited pink, which is letting the home down. The staff did all they could to find the items, but with no luck.
Parkin was good and Covid tests etc. Very, well done.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you for your very kind words about Springfield Nursing Home. It was a pleasure to care for your Mum during her stay with us. However, we do apologise for the issues regarding her clothes. We…read more
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Review from Helen W (Resident) published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've got no complaints, been looked after very nicely. Everyone has looked after me lovely. The food has been lovely too; congratulations on the five food hygiene ratings, very well deserved.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home
Thank you for your wonderful review of Springfield Nursing Home. We are so delighted you are happy in our care. It is our pleasure to look after you. We are all thrilled about the five-star hygiene…read more
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Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.547 for Springfield Nursing Home is calculated as follows: ( (287 Excellents x 5) + (112 Goods x 4) + (26 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 435 Ratings = 4.547
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 17 Nov 2025

Vacancies available. For more information please contact Springfield.

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Awards / Recognitions (9)

Meet the Team (2)

Kim

Kim Haines

Job Title: Regional Operations Manager Joined: 2019

Welcome to Springfield!
We live by the Hartford Care values of Care, Comfort and Companionship by providing a home-from-home environment to enjoy. Our staff feel like family, and this is extended to all our residents. We work in your home and provide the highest quality care we would offer to our own family members. I feel privileged to be part of such a committed and professional team of nurses, carers, administrators, housekeepers, maintenance and kitchen staff.

Tom

Tom Langley

Job Title: Deputy Manager Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield Nursing Home to verify any information. View our terms and conditions. Springfield Nursing Home has an Enhanced Service - more info.