Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.5 185 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 58 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.
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Care Provided by Springfield Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements.

Contact Springfield Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Springfield Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natalie Fielding (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking spaces are available

Springfield Nursing Home Reviews (185)

9.5

Springfield Nursing Home has a Review Score of 9.5 (9.519) out of 10, based on 32 reviews in the last 2 years.
Over all time Springfield Nursing Home has 185 reviews.

Overall Experience
  • 135
  • 45
  • 3
  • 2
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Date Published
  • 185
  • 10
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  • 32
  • 153
Reviewer Connection to Springfield Nursing Home
  • 73
  • 56
  • 22
  • 10
  • 6
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 185, showing 101-120
Review from J G (Wife of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my husbands stay at Springfield, I visited him regularly (six afternoons a week), and always found him well cared for in all aspects. His room was clean and bright. The staff were cheerful and friendly, and management approachable and available.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your lovely words about Springfield Nursing Home. It was our pleasure to look after your husband while he was in our care. We shall share your wonderful comments with all the Springfield team.
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Review from J Q (Respite Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good treatment.
Good service.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your lovely review. It is our pleasure to look after you, and we are delighted you are happy in our care.
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Review from Roger C (Husband of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was in the last stages of cancer when she came into Springfield Nursing Home. She was treated to very good care by all the staff for nearly ten weeks until she passed away. A special mention to one gentleman who looked after my wife so well, thank you.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your lovely review of Springfield Nursing Home. We appreciate your positive feedback. It was a pleasure for us to care for your wife in her time of need.
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Review from S P (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springfield Nursing Home has just been amazing to my father over many months of respite care. The home is led by the most committed manager, and the staff are just wonderful. They work so hard in order that the vulnerable folk receive such excellent care. I realised, from the very first day that I could
rest easy during the covid restrictions that my father was being so well cared for physically, medically, hospital liaison, and the brilliant reablement team. Thank you so much! I would recommend it highly to everyone. My father put on almost a stone in weight too!
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your wonderful review of Springfield Nursing Home. It has been our pleasure to look after your father during this extremely challenging time for all of us. It was fantastic to see him progress on his road to recovery including putting on nearly a stone! We shall share your lovely comments with all the teams who looked after him. Please keep in touch and let us know how he is getting on.
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Review from Marie G (Respite Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful, and the food was very good. The physiotherapists are very helpful.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your wonderful review of Springfield Nursing Home. We are so glad your stay with us was such a good experience for you - especially the food! We shall let our team of carers and physiotherapists know how much you appreciated their help. Do keep in touch and let us know how you are getting on.
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Review from Clare Y (Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I spent time at Springfield as part of the NHS rehab programme, having had a knee replacement operation at St Mary's Hospital, Newport. I found my stay to be comfortable and the staff to be friendly and helpful. I was well looked after. The only downside to the stay, apart from the 2-week confinement
to my room due to the Covid pandemic, was the size and extent of the communal facilities in relation to the number of rooms. It was sufficient for people like me who only spent a short time there but for long term residents, I would suggest it is too restricting.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your lovely review about Springfield Nursing Home. We are so glad you found your stay with us comfortable and you were happy with the way in which we cared for you. We appreciate your feedback about our communal facilities. Unfortunately we are limited by the age and layout of the building. However, we are very excited that our communal areas are to be refurbished in the near future. This refurbishment will help to maximise the space we have available.
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Review from Roger H (Respite Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home staff were polite and attentive.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you for your very positive comments about Springfield Nursing Home. It was our pleasure to look after you during your stay with us. Please keep in touch and let us know how you are getting on.
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Review from B H (Respite Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here before several years ago following an operation and had already experienced the care given to patients. It was a national closure, local area, closed to relatives to visit (under pre covid restrictions). I was pleased then and am equally pleased with my brief rehab care to my recovery.
Reply from Leah-Marie Smith, HR Director at Springfield Nursing HomeThank you so much for taking the time to review the Springfield Nursing Home. We are really happy to hear you remain pleased with your care and all we do at Springfield. We will pass your comments on to our lovely team at Springfield who we know will really appreciate your feedback and please do keep in touch.
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Review from Rosemary C (Respite Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Springfield Nursing Home was very good. I have nothing to complain about, care and kindness was excellent all of the time by every member of staff at any time day or night. They all did anything asked of them, and always with a smile. I am very grateful to Springfield Nursing Home for a lovely
stay and making me feel better.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your wonderful review of Springfield Nursing Home. It was our pleasure to look after you and we were very sorry to see you leave us. We are so glad you are feeling better now. We will pass on your comments to our lovely smiley team at Springfield. Do please keep in touch with us and let us know how you are getting on.
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Review from J E (Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very fortunate to come to Springfield after I left hospital. The care and kindness I have received have been exceptional and the staff have helped me to make a good recovery.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your wonderful words about Springfield. It was our pleasure to look after you and help you on your way to recovery. We shall tell our lovely team how much you appreciated their care and kindness.
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Review from D K (Respite Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are first-class - kind and caring. Thanks to all who worked on Ground back during my stay.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your lovely words about our sensational Springfield team. We shall ensure they see your comments so they know how much you appreciated everything they did for you during your stay.
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Review from J C (Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you very much for your lovely review. It is our pleasure to care for you and we will pass on your comments to our fantastic Springfield team.
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Review from C J (Respite Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rehab from Covid-19. The staff were excellent although busy they did not neglect anything. Nurses top line, rehab team excellent. The room was comfortable, clean and warm.
The only negative was the food, very poor and the evening meal inadequate for my needs, provisioned too early and personally I
don't think soup, sandwiches, omelette, baked potatoes a good choice, I resorted to buying my own food.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you very much for your kind words about your rehab with us here at Springfield. We do acknowledge your remarks about the food and have passed these on to the kitchen. After feedback from our residents, we decided to provide a cooked meal every lunch time but we do appreciate your requirements were possibly different from what we have on offer. However, we shall pass on your lovely comments about the staff who looked after you during your stay with us.
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Review from J B (Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came to Springfield I was mentally and physically exhausted and if I'm honest, dreaded coming into a nursing home. However, I was so wrong. The care, physiotherapy and nursing were second to none. The staff were compassionate, very professional and looked after me in some very bad times for me.
They listened and talked to me and I leave here, sad to go, but ready to move on, but I will keep in touch, definitely.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your wonderful words about Springfield Nursing Home. It was our pleasure to look after you. We are so pleased that you found our fantastic team so compassionate, professional and able to help you through your bad times. We are so sorry to see you leave us but please do keep in touch. We shall share your lovely review so everybody here knows how much you appreciated their care.
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Review from Christopher S (Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful. The food is excellent, as good as in the hotel.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeWhat fantastic comments about Springfield. Thank you so much for your review, which we will share with the team who care for you. Our chef will be delighted to know that you think the food is up to hotel standard.
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Review from M B (Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Food good but could do with bigger portions. Very good staff, always smiling and good for a laugh. Always helpful.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your lovely review of Springfield. It is our pleasure to look after you (and we will have a word with the chef about the food portions!) Your comments will certainly bring a smile to the faces of our fantastic team who care for you.
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Review from L R (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the carers are lovely but I feel the attention to detail is lacking, such as personal items, such as glasses, not cleaned. Mum was cold. There were not enough blankets on the bed. Her room gets clustered and untidy and as I cannot go in I cannot sort these things out for her. The cleaner goes
in, but her room never gets a thorough clean. She would like more cups of tea during the day. The manager and the nurses are very good. COVID has made life difficult and they have done a good job.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you for your review of Springfield, especially your lovely words about our fantastic team of managers, carers and nurses. We note your specific comments which have been passed on to Springfield to ensure they are actioned. The managers there would be happy to call you to further discuss these points you have raised.
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Review from Zoe H (Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been fantastic, all are happy and willing to help.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeThank you so much for your lovely review of Springfield, which we shall share with our wonderful team who have been caring for you.
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Review from Glenda C (Sister of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so thankful that my sister is at Springfields Nursing Home. We know her needs are looked after with such care. We can leave her knowing she has no worries and that helps us not to worry. Everyone at Springfields has been fantastic and really can't praise the care enough. When my sister is happy,
so are we. Thank you to all.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeWhat wonderful comments about Springfield. We are so glad you are happy with the way we are looking after your sister and that she is happy in our care. Our Springfield team will be so delighted to see this review and know how much you appreciate everything they are doing for her.
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Review from Jill W (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased Mum is a resident at Springfield. I can't praise the staff highly enough. They all treat mum with care, kindness and love and she is very happy and well looked after. Due to the COVID outbreak, we couldn't visit mum but we knew everyone was working incredibly hard to keep the residents
safe and free from the virus. Mum never wanted to "go and be looked after" but circumstances changed and she couldn't stay at home. Springfield has become a home from home and the staff have become like an extension of our family. Our thanks to you all.
Reply from Alison Reijman, PR Coordinator at Springfield Nursing HomeWhat wonderful words about Springfield. Thank you so much for your lovely review which we will share with everyone who has been caring for your Mum. It is our pleasure to look after her and we are delighted you view us as part of your family as much as we consider you part of our Springfield family. Looking forward to seeing you again here when it is safe to do so.
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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.519 for Springfield Nursing Home is calculated as follows: ( (233 Excellents x 5) + (100 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 364 Ratings = 4.519
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Jan 2026

Vacancies available. For more information please contact Springfield.

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Awards / Recognitions (9)

Meet the Team (2)

Natalie

Natalie Fielding

Job Title: Home Managers Joined: 2026

Joining Springfield Nursing home in January 2026 was a fantastic start to the New Year. The home has a lovely, calm and welcoming feel, and this is matched by the committed and hard-working staff team.


The best part about being the manager here is that I have the privilege of leading a home that already enjoys a long-established reputation for delivering high-quality, person-centred care. It really is just a case of ensuring we are continually striving for excellence, whilst never losing sight of why we are here, doing what we do.


The people who call Springfield their home will always be at the heart of everything we do, and that will never change. If you come in, please find me to say hello. We can have a cake and a chat! Two of my favourite things.

Tom

Tom Langley

Job Title: Deputy Manager Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.

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