Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 178 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 58 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Davis (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking spaces are available

Springfield Nursing Home Reviews (178)

Total of 178, showing 101-120
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.714) out of 10, based on 38 reviews in the last 2 years. Over all time Springfield Nursing Home has 178 reviews.

Overall Experience

  • 132
  • 43
  • 3
  • 0
  • 0

Date Published

178
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Review from B H (Respite Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here before several years ago following an operation and had already experienced the care given to patients. It was a national closure, local area, closed to relatives to visit (under pre covid restrictions). I was pleased then and am equally pleased with my brief rehab care to my recovery.

Reply from Leah-Marie Smith, HR Director at Springfield Nursing Home

Thank you so much for taking the time to review the Springfield Nursing Home. We are really happy to hear you remain pleased with your care and all we do at Springfield. We will pass your comments on to our lovely team at Springfield who we know will really appreciate your feedback and please do keep in touch.

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Review from Rosemary C (Respite Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Springfield Nursing Home was very good. I have nothing to complain about, care and kindness was excellent all of the time by every member of staff at any time day or night. They all did anything asked of them, and always with a smile. I am very grateful to Springfield Nursing Home for a lovely
stay and making me feel better.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review of Springfield Nursing Home. It was our pleasure to look after you and we were very sorry to see you leave us. We are so glad you are feeling better now. We will pass on your comments to our lovely smiley team at Springfield. Do please keep in touch with us and let us know how you are getting on.

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Review from J E (Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very fortunate to come to Springfield after I left hospital. The care and kindness I have received have been exceptional and the staff have helped me to make a good recovery.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful words about Springfield. It was our pleasure to look after you and help you on your way to recovery. We shall tell our lovely team how much you appreciated their care and kindness.

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Review from D K (Respite Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are first-class - kind and caring. Thanks to all who worked on Ground back during my stay.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely words about our sensational Springfield team. We shall ensure they see your comments so they know how much you appreciated everything they did for you during your stay.

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Review from J C (Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your lovely review. It is our pleasure to care for you and we will pass on your comments to our fantastic Springfield team.

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Review from C J (Respite Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rehab from Covid-19. The staff were excellent although busy they did not neglect anything. Nurses top line, rehab team excellent. The room was comfortable, clean and warm.
The only negative was the food, very poor and the evening meal inadequate for my needs, provisioned too early and personally I
don't think soup, sandwiches, omelette, baked potatoes a good choice, I resorted to buying my own food.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your kind words about your rehab with us here at Springfield. We do acknowledge your remarks about the food and have passed these on to the kitchen. After feedback from our residents, we decided to provide a cooked meal every lunch time but we do appreciate your requirements were possibly different from what we have on offer. However, we shall pass on your lovely comments about the staff who looked after you during your stay with us.

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Review from J B (Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to Springfield I was mentally and physically exhausted and if I'm honest, dreaded coming into a nursing home. However, I was so wrong. The care, physiotherapy and nursing were second to none. The staff were compassionate, very professional and looked after me in some very bad times for me.
They listened and talked to me and I leave here, sad to go, but ready to move on, but I will keep in touch, definitely.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful words about Springfield Nursing Home. It was our pleasure to look after you. We are so pleased that you found our fantastic team so compassionate, professional and able to help you through your bad times. We are so sorry to see you leave us but please do keep in touch. We shall share your lovely review so everybody here knows how much you appreciated their care.

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Review from Christopher S (Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful. The food is excellent, as good as in the hotel.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What fantastic comments about Springfield. Thank you so much for your review, which we will share with the team who care for you. Our chef will be delighted to know that you think the food is up to hotel standard.

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Review from M B (Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Food good but could do with bigger portions. Very good staff, always smiling and good for a laugh. Always helpful.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review of Springfield. It is our pleasure to look after you (and we will have a word with the chef about the food portions!) Your comments will certainly bring a smile to the faces of our fantastic team who care for you.

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Review from L R (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the carers are lovely but I feel the attention to detail is lacking, such as personal items, such as glasses, not cleaned. Mum was cold. There were not enough blankets on the bed. Her room gets clustered and untidy and as I cannot go in I cannot sort these things out for her. The cleaner goes
in, but her room never gets a thorough clean. She would like more cups of tea during the day. The manager and the nurses are very good. COVID has made life difficult and they have done a good job.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your review of Springfield, especially your lovely words about our fantastic team of managers, carers and nurses. We note your specific comments which have been passed on to Springfield to ensure they are actioned. The managers there would be happy to call you to further discuss these points you have raised.

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Review from Zoe H (Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been fantastic, all are happy and willing to help.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review of Springfield, which we shall share with our wonderful team who have been caring for you.

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Review from Glenda C (Sister of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so thankful that my sister is at Springfields Nursing Home. We know her needs are looked after with such care. We can leave her knowing she has no worries and that helps us not to worry. Everyone at Springfields has been fantastic and really can't praise the care enough. When my sister is happy,
so are we. Thank you to all.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What wonderful comments about Springfield. We are so glad you are happy with the way we are looking after your sister and that she is happy in our care. Our Springfield team will be so delighted to see this review and know how much you appreciate everything they are doing for her.

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Review from Jill W (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased Mum is a resident at Springfield. I can't praise the staff highly enough. They all treat mum with care, kindness and love and she is very happy and well looked after. Due to the COVID outbreak, we couldn't visit mum but we knew everyone was working incredibly hard to keep the residents
safe and free from the virus. Mum never wanted to "go and be looked after" but circumstances changed and she couldn't stay at home. Springfield has become a home from home and the staff have become like an extension of our family. Our thanks to you all.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What wonderful words about Springfield. Thank you so much for your lovely review which we will share with everyone who has been caring for your Mum. It is our pleasure to look after her and we are delighted you view us as part of your family as much as we consider you part of our Springfield family. Looking forward to seeing you again here when it is safe to do so.

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Review from B F (Resident) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very pleasant, helpful and make you welcome.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review. It is our pleasure to look after you especially during these difficult times. We will pass on your very kind comments to our superb Springfield team.

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Review from V W (Respite Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Springfield was an experience. Despite the face I had undergone major surgery, I was able to relax and formulate friendships along the road to recovery, with the encouragement of staff and other residents. A truly lovely atmosphere.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely words about Springfield. We are so glad you had a chance to relax with us while building up your strength again after your surgery. Please stay in touch with us, and with the friends you made while you were here.

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Review from D R (Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first floor is very good, perfect.
Radios are very intrusive when being serviced by staff.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your kind comments about Springfield Nursing Home, especially the first floor. We do apologise for the intrusiveness of the radios. You will be pleased to know that following clear guidelines being issued on how to use them, we are now encouraging our staff to switch them off when they are in residents' rooms.

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Review from H C (Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time here. The staff, every one, has been so helpful and friendly. At all times they have been such a help to my recovery.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you, so much for your lovely comments. It has been our pleasure to look after you and we are glad you are feeling much better. We shall pass on your gratitude to our fantastic Springfield team.

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Review from Terry W (Brother of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly sister (86) was admitted to Springfield in February 2020 after five weeks in hospital followed by a couple of weeks of unsuccessful home care. She was suffering from a number of ailments which meant that she needed 24/7 nursing and end of life care. I cannot fault the staff and management
- they were absolutely superb in dealing with my bedridden sister. From the moment she arrived at the home, she was given constant care and attention by all staff, be it by the home's manager, right through to the nursing and care staff. She was a very sick elderly lady but she perked up the moment she arrived at Springfield. I cannot recommend this nursing home enough - rating it as say a five star home does not do the home and all the staff justice. For me, as the remaining sibling, this is exactly what I wanted for my "big sis" at the end of her days. This is a ten-star nursing home!

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your wonderful review of Springfield. It was a pleasure for our superb Springfield team to care for your "big sis" in the latter days of her life. The fact you saw a positive change in her when she arrived with us is so reassuring. We shall share your fantastic words with everybody who helped to look after her.

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Review from David W (Son of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please pass on our thanks to all the staff at Springfield Nursing Home, for the care and kindness they gave to my mother (and visitors!) during her 2-month stay from the end of December 2019 until early March 2020. My mother came from hospital with a hip replacement which needed careful management and
was non-weight bearing for the first month of her stay. The staff worked hard to deliver the type of care my mother required. They also helped her to get mobile again with her walking frame in February. Mum always seemed in good spirits when I visited her or spoke with her on the phone and I think this was due, in no small part, to the attention she received. Springfield is a busy, lively home, but everybody copes well and I believe Mum actually enjoyed seeing so much activity each day. She especially enjoyed it whenever one of the special "PAT" dogs passed by, as they would sometimes come into her room to see her. She enjoyed the food and looked well as a result. Thank you.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

What a lovely review! Thank you so much for your very kind words and your comments about the way in which our super Springfield team looked after your mum after her operation. It was a joy for us to see her making such terrific progress and enjoying that special Springfield spirit we have here. We shall pass on your gratitude to the team who cared for your mum and also our visiting PAT dogs, who bring so much pleasure to all our residents and staff.

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Review from Jude S (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Springfield Nursing Home since June 2017. She is now at the very end of her life. I have visited her every day at suppertime since her admittance and I am extremely impressed with Springfield. The care and compassion shown by the management and staff cannot be
faulted. They are all absolutely amazing.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your very kind comments about Springfield. Our terrific team there will be delighted to know how amazing you think they are and how much you appreciate everything they are doing to care for your mother-in-law.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Springfield Nursing Home is calculated as follows: ( (324 Excellents x 5) + (97 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Aug 2025

Vacancies available. For more information please contact Springfield.

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Awards / Recognitions (9)

Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.

Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.

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