Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 178 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 58 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Davis (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking spaces are available

Springfield Nursing Home Reviews (178)

Total of 178, showing 141-160
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.714) out of 10, based on 38 reviews in the last 2 years. Over all time Springfield Nursing Home has 178 reviews.

Overall Experience

  • 132
  • 43
  • 3
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Date Published

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Review from Ken M (Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Springfield when not in a good time of my life. I could not walk and was reliant on the staff for most of my basic needs. The staff were magnificent and treated me with the utmost respect and dignity. Within the first week, they had me up and walking, much to my amazement, on crutches.
I also regained my sense of humour and the will to make the most of the time I have left. I cannot thank the permanent staff and the physiotherapists [cruel people!] enough. I would recommend the nursing home to anyone. Thank you so much.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review, Ken. We are so glad your stay at Springfield was such a positive experience and that you left in a much happier frame of mind. We shall pass on your thanks and comments to the team there.

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Review from D W (Respite Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I liked the care and help by members of staff.
I was well looked after and helped in any difficulties. Would recommend Springfield to anybody in need of respite.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your review. We are delighted that you would recommend Springfield for respite care as a result of your stay with us. We will pass on your comments to the team that looked after you.

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Review from Jilly E (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Springfields after spending twelve weeks in hospital.
I felt at my lowest, in horrendous pain and although positive in outlook, I felt I was getting nowhere.
All of this changed on my first day at Springfields.
All of the staff here have been incredible. They gave me confidence, support,
all the help I needed to move on with my recovery.
I cannot praise them all enough.
They are absolutely fantastic, I could not have come so far without them.
I have loved everything about Springfields and you have a staff to be very proud of.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your review, Jilly. We are absolutely delighted that you are feeling so much better as a result of your stay at Springfield and the care you received during your time with us.
We shall pass on your lovely comments to the team that cared for you.

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Review from Helen T (Daughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother was outstanding. She was looked after extremely well and was made to feel like it was her home. Nursing care was excellent and her health improved whilst she lived there. She also improved emotionally and this was due to the staff caring for her and making her time there enjoyable.
Nothing was too much trouble.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your lovely review, Helen. We are delighted that your mother felt so at home with us and that she is left feeling so much better physically and emotionally. We will ensure your comments are passed on to our nursing and caring teams here at Springfield.

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Review from A M (Respite Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was sent here from the hospital having suffered a fracture to my arm and pelvis. I was in the NHS rehab unit on the 2nd floor. All the staff were very good, both the homes' and the NHS. However, one of the homes' night nurses was particularly uncaring, making me wait over 2 hours on 2 occasions for
pain relief. I discharged myself.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank for you for taking the time to write a review about Springfield. Naturally, we are extremely sorry to learn that you were unsatisfied with some aspects of your care while you were staying with us. We take all such comments extremely seriously so please be reassured that we are looking into your concerns.

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Review from Brian B (Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff a very good and helpful with my stay here.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you so much for your review, Brian. We really appreciate you making such positive comments about your experience at Springfield. We will share your comments with the staff who looked after you during your stay.

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Review from Roy M (Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my short stay at Springfield, I have found most staff members here extraordinarily kind and helpful. They treat all residents with kindness and compassion. It is as if they are part of your own family - they care with a capital C and provide an invaluable network of kindness to those who are
feeling down, lost and temporarily out of sorts... I have been privileged to meet some astonishingly special people in this wonderful team of true and dedicated selfless human beings.

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Review from D F (Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each and everyone who works at Springfield were wonderful in whatever they did and you cannot fault any of them. If I had to go into a care home again I would want it to be Springfield.

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Review from Shirley S (Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care and support given at Springfields is excellent - as a rehab resident, this enabled me to progress in a shorter time than was originally estimated - allowing my return home.
Many, many thanks.

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Review from Harold R (Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is one of pleasure.


The way I have been treated has been second to none.


The management and staff have shown me comfort and support during my recovery and I trust you will continue to give such high standards of care. Thank you.

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Review from P P (Respite Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were excellent, I was well taken care of.

Reply from Leah-Marie Mills, HR Director at Springfield Nursing Home

Thank you for taking the time to review your experience with us at Springfield Nursing Home. We are delighted you enjoyed your time with us and would be happy to recommend us to others - we will share with our staff team that you found them to be excellent and felt well taken care of too. We always like to learn from other people’s experiences and would be happy to discuss your thoughts around our room and cleanliness in the home as well, please just pop in or give us a call anytime.
Kind Regards,
Registered Manager
Springfield Nursing Home

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Review from Diane F (Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent. I could not have had better care. All the staff could not have been kinder or more helpful.

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Review from Eileen R (Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the staff at Springfield have been very supportive and I couldn't fault it.

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Review from Joan H (Respite Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent experience, nothing was too much trouble no matter how busy the staff were. Sometimes seemed more like a hotel than a nursing home. The permanent residents all seemed very happy with their lot. I was in a rehab bed and was encouraged constantly to do my best towards my rehabilitation.

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Review from Adele I (Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy in a homely atmosphere among friends. I shall miss the helpful crew when I leave soon.

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Review from David B (Respite Resident) assisted by family/friend published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Springfield was extremely comfortable and pleasant. The care provided was professional and to a high standard. The staff were very helpful and caring. The food was extremely good. Also, my room and facilities were of a very good standard and benefited in my rehabilitation. I was very fortunate
to receive such good care and support.

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Review from Philip H (Son of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was given a limited life expectancy (days) when she was transferred to Springfield Nursing Home.
The weekend that we received this news we visited four care homes and Springfield stood out immediately as having the warm, friendly environment that we were seeking for Mum.
We were, from that
initial visit, treated as if we were a potential valued customer.
Mum required constant air supplement and cylinders were sourced and in place within forty-eight hours.
Within a week of my Mother moving in there was a marked improvement in her health to such a degree that with the care and support of all at Springfield Mum lived almost two more years.
My Mother was an independent woman and would most certainly have let me know if she was unhappy. Nothing that caused me any concern was raised.
On our visits, the room was always clean and tidy and the staff always sympathetic to Mums needs - we were also always well looked after.
Mum really enjoyed her visits from Diesel the retriever and being taken out to the coastal path in her wheelchair.
Observations by me:-
The variety of food at tea and suppertime could be improved.
Possibly an appropriate exercise programme.

Reply from Louise Chandler, PR & Communications Manager at Springfield Nursing Home

Thank you for your review and recognition of the excellent care we deliver at Springfield Nursing Home. We are grateful for your observations and we will be reviewing our menus and activities to take your feedback into consideration. Kind regards from Camelia Moise-Gogoasa, the General Manager.

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Review from P D (Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints. All care provided is excellent.

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Review from S G (Respite Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any aspect of the care provided. The home is comfortable. Standard of cleanliness is high. The staff are very helpful and kind. Staff training is clearly a priority. Absolutely no complaints.

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Review from M N (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away peacefully on Sunday 15th November 2018. In the nearly two years she spent at Springfield she was looked after with love, care and kindness at all times. When I visited, day and night, there were always friendly staff.
Everything was spotlessly clean and my mother, who was incontinent,
was always beautifully dressed and never smelled. I am sure this is the best nursing home on the island.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Springfield Nursing Home is calculated as follows: ( (324 Excellents x 5) + (97 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Aug 2025

Vacancies available. For more information please contact Springfield.

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Awards / Recognitions (9)

Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.

Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.

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