Springfield Nursing Home

26 Arthur's Hill, Shanklin PO37 6EX
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9.7 178 Reviews
  • Springfield Nursing Home, Shanklin
Springfield Nursing Home is located in the charming seaside town of Shanklin on the Isle of Wight. The stunning Edwardian building has been carefully extended over the years, providing a comfortable and homely environment for its residents.

The home has been carefully created with three underlying values at its core – care, comfort and companionship. Quality of life is key at Springfield and they provide a full programme of activities to help residents engage in and maintain their hobbies and interests. Homemade meals can be enjoyed in the dining room.

Springfield also benefits from a coffee machine for residents and visitors, and video calling is available to keep in touch with friends and family as well as an all inclusive laundry service.

Springfield provides cosy, safe and comfortable surroundings for those who call it 'home', comprising 58 well proportioned en-suite bedrooms which are all beautifully decorated and fully furnished. Several assisted bathrooms are also available. The home also benefits from pleasant landscaped gardens and a welcoming terrace, providing the ideal space to relax or enjoy various outdoor activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact Springfield Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Davis (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (17)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking spaces are available

Springfield Nursing Home Reviews (178)

Total of 178, showing 41-60
9.7

Springfield Nursing Home has a Review Score of 9.7 (9.714) out of 10, based on 38 reviews in the last 2 years. Over all time Springfield Nursing Home has 178 reviews.

Overall Experience

  • 132
  • 43
  • 3
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Date Published

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Review from Martin P (Respite Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall my stay was good. Morning wake up call too late on most days, hot breakfast finished. As a vegetarian my food left a lot to be desired, often cold. Care was too rushed and shoddy.

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

Thank you for taking the time to leave a review. We are glad your overall stay was good, however it's disappointing to learn you were not completely satisfied with the food options available and you felt the care you received was a little rushed. We are always looking at ways in which we can improve our services, so we will take onboard your feedback and review this accordingly. Thanks again.

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Review from T W (Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very caring and supportive.
Good facilities.

Reply from Lindsay Mahoney, Area Administrator at Springfield Nursing Home

Thank you for your kind words; we will pass these on to the staff and manager.

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Review from J B (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the nursing home to be very pleasant, and the staff are understanding and caring.
Also, a lovely environment.

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

Thank you for your kind words about Springfield Nursing Home. It's great to hear you had such a pleasant experience and found the staff to be understanding and caring. Our team will be delighted to hear these lovely comments. Thanks again.

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Review from K T (Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention are first class from all members of staff and were beyond reproach.

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

Thank you for taking the time to leave a review. We are very pleased to hear you are happy with the level of care and attention received. We shall pass on your kind comments to the care team at Springfield.

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Review from Celia M (Respite Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were helpful and caring. Nothing was too much trouble for them all. A great alternative to the hospital for rehab patients. I made a quick recovery here - thank you!

Reply from Jenni Laffoley, Brand Marketing Manager at Springfield Nursing Home

Thank you for your kind words about Springfield. It's lovely to hear you were happy with the care you received from us, and we are so pleased that we were able to help you with your quick recovery.

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Review from Maureen C (Respite Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been in the hospital for a few weeks and was transferred to Springfield Nursing Home on the 6th of March for rehab! I spent two weeks there and would highly recommend it to anyone looking for care. The staff, medical and others were caring, cheerful and most helpful at all times.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

That's so great to hear how happy you were with your two weeks of rehab at Springfield! Reviews like yours are such a boost for our teams, and we'll be sure to let them know your very lovely comments. Thanks so much.

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Review from Jacqueline S (Respite Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience. Such a happy atmosphere. Nothing is too much trouble. Always a smile. Care is fantastic, always so warm, helpful and kind.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Very many thanks for such a lovely review of your experience of care at Springfield - our team will be absolutely delighted to read this, and it's so kind of you to take the time and trouble to send in your comments. Thanks again.

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Review from Bryan B (Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wards cannot describe the treatment and courtesy that I have received over the last 5 or 6 six weeks. All the staff have been so attentive and caring that none could complain about the slightest thing. Thank you all so much. You are all so marvellous.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Thank you so much for your extremely positive comments regarding your experience of the care and treatment you've received at Springfield over the past sixweeks. Reviews such as yours give such a boost to our teams, and they will be absolutely thrilled to read your review! Many thanks again, and best wishes to you.

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Review from Diane H (Respite Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I have had a very enjoyable experience during my stay! I had no idea what to expect but was very, very pleasantly surprised. Generally, all facilities were first class, although I should stress that from a personal view, I did not feel that the food was always up to standard. Cheaper options
were used with an aftertaste. Food was not always hot, and I did not feel that there was always given a good choice, even though jacket potatoes and omelettes were other daily options.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Thank you so much for taking the time to submit your comments following your stay at our Springfield home. We're so pleased that you really enjoyed your experience at the home and will forward your comments in connection with the dining experience to Springfield. Warm wishes to you.

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Review from Mandy B (Respite Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rehab and residential care all work as a team. I really enjoyed the exercise class that was led by the activity coordinator and rehab staff; they worked well together, and this was well attended for a new class. Rehab residents and permanent residents are all treated equally.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

That's so great to hear your feedback on the exercise class you enjoyed at Springfield and how well it was attended! And really good that you felt both rehab and permanent residents are treated equally in the home. Many thanks for taking the trouble to send a review - we're always so grateful to receive such positive comments, and the team at Springfield will be delighted to hear them.

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Review from Tracey H (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this nursing home were the most amazing team my mum ever had. Looking after her in her final days, they worked efficiently and to good standards. They were very pleasant, friendly and lovely people who will never be forgotten.

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Thank you so much for taking the time to write such lovely words about the team at Springfield and their care for your Mum in her final days. We are always so grateful to receive feedback such as yours, and it's very kind of you to take the trouble to write a review at such a difficult time.

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Review from Steve F (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was looked after and cared for by all staff who had a genuine care for him. He was looked after safely, and securely and we were never worried for his wellbeing. Special thanks to his two main carers, and also thank you to the receptionist, thoroughly recommend Springfield. It was not somewhere
we wanted him to go (or any care home), but we were unable to cope any longer. Massive thanks to everyone at the home for caring for him and keeping us informed of his needs and requirements. Thank you!

Reply from Diana Nisbet, Marketing Executive at Springfield Nursing Home

Thank you so much for taking the trouble to write such a lovely review about your Dad's care whilst he was at Springfield. It's always so gratifying for our teams to receive feedback such as yours, and it was a privilege to care for him at Springfield. We wish you all the very best.

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Review from Valerie H (Respite Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the 22 weeks, I was there, I was looked after very well. The staff were excellent and took a lot of trouble. The food was a good variety and always a choice. Everything was arranged for me as in transport when I had to go to the hospital for appointments, which is one less thing to worry about.
By the time I came home, I had been sorted out medically and felt good and safe about going home- the physios had done a good job, along with the medical staff. Overall, everyone did a good job, and I was as comfortable as I could be wearing a brace in a heatwave - the best day when that came off for good.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Springfield Nursing Home

We're so glad we were able to help support you with all your care needs to the point where you had less to worry about so you could concentrate on your recovery and feel confident in returning home. Thank you for your kind review.

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Review from G B (Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been amazing; supportive physio team, very patient and encouraging. Nurses are very professional and have good communication regarding the administration of drugs and other pain relief. Everyone provides food/drink - nutritional, homecooked, tasty food (vegetarian), and numerous cups of tea!
Even for visitors! A very caring establishment - thank you for looking after me and getting me ready for the next steps to recovery.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

Thank you for your lovely review. We are so pleased to hear you felt supported and cared for during your stay with us and you were happy with all the services we offer. We wish you all the best in your ongoing recovery.

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Review from S H (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that attended my dad in his final days treated him with respect and dignity. Nothing was too much trouble for any of them. They looked after my dad's visitors as well, and all became good friends.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

Thank you for your kind words; it was our pleasure to care for your dad and welcome all his family and friends into our home. We will share your comments with the team.

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Review from Alma H (Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has looked after me extremely well - they have got me back on my feet with the aid of a simmer frame and physio exercises. The staff are very caring with a good sense of humour. The management is run tip-top, and the food and cleanliness are brilliant.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

We really appreciate your kind words about the care you received, and we're so pleased you are now back up on your feet. We shall pass on your comments to the team, who will be delighted to hear your positive feedback

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Review from R R (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum needed respite and physio following a fall at the end of May. Disappointment with facilities in a residential home led me to seek a nursing home near Mum's own home. Initial enquiries were met with a very friendly member of staff and a tour round the home. Within 48 hours of arrival, Mum was settling
in, and an approach had been made for her to receive physio. Her mobility improved greatly with the help of staff and occupational therapy.
It would be nice to see the decor of the rooms upgraded (although I did notice decorators in the building), and the ensuite facilities are quite cramped. Choice of food could be extended - a slice of homemade cake with tea time sandwich?
Unfortunately, two items of clothing were mislaid, despite everything having name labels attached.
All staff on all levels were very friendly, kind and helpful to Mum, and if the need arises in the future, she will happily return to Springfield for future care.

Reply from Jenni Laffoley, Marketing Coordinator at Springfield Nursing Home

Thank you for taking the time to leave a review. We are pleased to hear your mother settled in with us well, and her mobility improved significantly during her time with us. We appreciate the feedback you have given us regarding areas of slight improvement and will duly look into these.

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Review from James W (Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and lovely staff.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your very kind words about Springfield Nursing Home. It is our pleasure to care for you here.

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Review from Jan R (Respite Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Springfield for a month's respite care. I wasn't eating or walking properly. Food was to be desired - lunch was sometimes lukewarm and parts cold, and roast potatoes need an overhaul! Sandwiches at teatime desperately need to be varied greatly, soup needs to be "tasted" before serving. I
was well looked after by everyone.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you very much for your comments about Springfield Nursing Home. We always appreciate feedback, and we would have gladly rectified any issues concerning your meals if you had told us about them while you were staying with us. As a result of your feedback, we have made a plan: our residents have already noticed a change in the sandwich fillers and roast potatoes.

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Review from J B (Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, found the staff very friendly and helpful. Went out of their way to help. Security was very good.

Reply from Alison Reijman, PR Coordinator at Springfield Nursing Home

Thank you for your lovely comments about our friendly Springfield Nursing Home. We are so glad your experience with us has been a positive one.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Springfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Springfield Nursing Home is calculated as follows: ( (324 Excellents x 5) + (97 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield Nursing Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Aug 2025

Vacancies available. For more information please contact Springfield.

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Awards / Recognitions (9)

Meet the Team (2)

Emma

Emma Davis

Job Title: Home Manager

Joined: 2019

Emma joined Springfield and Hartford Care family in January 2019 as Deputy Manager and has recently been promoted to Home Manager. Emma is a Registered Nurse with several years of experience managing different services.

Tom

Tom Langley

Job Title: Deputy Manager

Joined: 2024

I'm Tom, and I am the deputy manager at Springfield Nursing Home where I have recently joined at the end of 2024.


My healthcare career began when I was 18 as a care assistant in a nursing home and a specialist dementia home, and I progressed to a nurse some years later. My experience in emergency nursing and community nursing has been invaluable to my role in management, and I continuously strive to develop my own skills further.


I am proud to be part of such an exceptional team that always has the resident's interests at heart. The values set out by Hartford Care are reflected wonderfully in the day-to-day lives of the residents here at Springfield and I feel privileged to play a role in that journey every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield Nursing Home to verify any information. View our terms and conditions. Springfield Nursing Home has an Enhanced Service - more info.