Abbotsleigh Care Centre

George Street, Staplehurst, Tonbridge TN12 0RB
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9.9 114 Reviews
  • Abbotsleigh Care Centre, Tonbridge
Situated in the heart of Kent, Abbotsleigh Care Centre provides older people with tailored nursing and Dementia care with compassion, dignity and respect. Residents and their families feel supported by the Home's expert care teams. With a Physiotherapist to support residents with rehabilitation, enabling day or short-term placements, Physiotherapy services also help with improving residents’ strength, reducing falls and improved overall well-being.

The Home offers single room accommodation, most with ensuite facilities. Set among expansive grounds and beautiful gardens, Abbotsleigh has three lounges, two dining rooms and a health and well-being sensory room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • Self-Funded Nursing Care: £1650 – £1900
  • Self-Funded Nursing Dementia Care: £1650 – £1900
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Nursing Care: £1700 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £1900

The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.

These prices are only a guideline, please contact Abbotsleigh Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alina Abagiu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The home operate an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch if booked in advance.

Parking

  • The home have a large car park to the front of the property.

Abbotsleigh Care Centre Reviews (114)

9.9

Abbotsleigh Care Centre has a Review Score of 9.9 (9.938) out of 10, based on 19 reviews in the last 2 years.
Over all time Abbotsleigh Care Centre has 114 reviews.

Overall Experience
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  • 11
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Date Published
  • 114
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  • 19
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Reviewer Connection to Abbotsleigh Care Centre
  • 40
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  • 11
  • 6
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  • 6
  • 4
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  • 1
  • 1
  • 1
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Total of 114, showing 21-40
Review from N W (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good, the staff are helpful, they are amazing.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will pass your kind words on to the staff.

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Review from J M (Sister-in-law of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my relative came to Abbotsleigh Care Centre almost six years ago, she has been consistently treated with care, good humour and dignity, She could be difficult to manage, even aggressive occasionally but the staff were patient. Staff worked hard to engage her and while she had capacity, she responded
well to their efforts, she enjoyed their company and remained communicative and sociable for much longer than we imagined, thanks to them.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will pass on your positive feedback to the team.

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Review from J M (Brother of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbotsleigh specialises in dementia care, so it would not be the right home for everybody but for my sister, with her Alzheimer's diagnosis, it was the ideal choice. The home made regular efforts week by week to keep themes and topics that patients could relate to where they were visible and the kitchen
cooperated in this. Nursing care was skilled and professional and the management was consultative but firm and clear standards were set and maintained.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you for your kind words. I will pass on your feedback to the team and please feel free to contact me if you believe that there are any improvements needed to our service.

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Review from S A (Daughter of Resident) published on 2 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care and kindness. Good advice and recommendations. My father has improved sing being here.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review. I will share your kind words with our staff.

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Review from Neil P (Son of Resident) published on 10 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly, my mother was only in your care for a short period of time before passing. The care, attention and professionalism given to my mother and I were excellent. Your line of communication was brilliant and also in helping me to prepare for the worst. Abbotsleigh Care Centre and the staff offer a real
family atmosphere which I hope will continue for years to come. A very big thank you to one and all.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your kind words, Neil. It was our pleasure to look after your mum and your positive feedback means so much to the staff here at Abbotsleigh.

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Review from Jill R (Relative of Resident) published on 10 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having researched and visited many care homes, Abbotsleigh Care Centre outshines them all by far. For the few days, my relative was in their care, she was treated with utmost kindness and dignity. I cannot fault the staff in any way. They came across as one big family and we were kept informed of our
relative's condition at every point. Nothing was too much trouble and I would like to thank each and every one of them for their undivided devotion and for all they did for our relative and us.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely words, Jill. Such feedback is gratefully received and is a statement to the hard work and dedication of our team. I will ensure the staff see your great review.

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Review from Patricia B (Sister-in-law of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we drop in to visit, we find my sister-in-law beautifully cared for, always clean and comfortable in a nice, cosy room. I visit my nursing homes during my professional life and Abbotsleigh Care Centre is one of the best.
Reply from Glenda Osmotherly, Director of Operations at Abbotsleigh Care Centre

On behalf of the manager and her excellent team, I would like to thank you for this very positive feedback. The fact that it is based on both your professional and personal experience means so much, and I will ensure that all staff are aware of your comments, and I will remind them to be proud of all they do, so hard and so worthwhile.

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Review from T B (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the staff highly enough for all that they do for my mum. I know that she is safe and being well looked after which would be impossible for me to manage. They are also very supportive to me.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review, Teresa. Your feedback is very important for staff morale and for us, as we always aim to improve our service.

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Review from D D (Daughter of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbotsleigh Care Centre is the best. The staff, management and all that work there are very caring and supportive. The room my Dad is in is very homely and he is very happy. I know when I have visited my Dad and go home I do not need to worry about going home and leaving him with the staff and management.
I thank you all for the love and care you have given him.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your kind words, Diane. I will pass on your feedback to the team.

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Review from N B (Nephew of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff have been exceptional in the care of my uncle. They are always friendly and keep me informed on any activities or changes.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your feedback and for taking the time to review the home, it is very much appreciated.

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Review from A C (Daughter-in-law of Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive service. Could not do enough to make the visit comfortable for both the service user and visitors. Was a little perturbed to see not a lot of communication with some of the other service users I felt was required. Did not affect us or our visit.
Reply from Silvia Barret, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking time to share your experience. I am glad you had a nice visit and you felt welcomed. Please feel reassured that we are going to look into your concern and will try our best to make it better.

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Review from R C (Son of Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the care of Abbotsleigh for the past 2 years. Throughout this time I have always found the staff to be pleasant and caring. Obviously, there have been restrictive difficulties visiting during this time but I feel I can have trust in the staff who are always cheerful and able to assist
where ever they can.
Reply from Silvia Barret, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking time to share your experience. I am really happy that our team offered you reassurance and gained your trust.

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Review from Megan L (Niece of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was in Abbotsleigh Care Centre for three years, sadly suffering with dementia. The care she had from all staff was absolutely fantastic.
When I visited the staff were very friendly, also very helpful.
I can't thank you enough for all you did. Thank you.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your kind words, Megan. I will pass on your feedback to the team.

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Review from Neal W (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home we chose for mum was based not only on the quality of the building, furnishings and care planning, but we needed to ‘feel’ that she would be in a loving environment. Abbotsleigh Care Centre hit the mark on all counts, faultless every visit and went beyond care homes I have been involved with.
I cannot recommend this home enough, because the staff go the extra mile to ensure the residents are surrounded by love, given the attention needed medically and family kept up to date with any changes. Thank you for looking after my mum with the respect and dignity she would have wanted, I will always be in your debt for that.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you Neal for your kind words. On behalf of myself and the team, we are grateful to have been able to look after your Mum and it has been our pleasure to meet you all.

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Review from Kate W (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was a resident at Abbotsleigh Care Centre for 3 years, from January 2019 through to January 2022, when she passed away. The care that Mum received in those 3 years was of a very high standard, we always knew that Mum was very well taken care of and that was a real comfort for our family, especially
during the pandemic when we were not able to visit as frequently. We are so grateful to the Manager and her team of dedicated staff, they all do a fantastic job to continually provide a kind, loving and safe environment.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your review and positive comments regarding our home and the team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Hope to see you again for a cup of coffee and a chat.

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Review from Dorothy R (Wife of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has just been admitted and has appeared to settle very well. The whole team have been extremely helpful and welcoming to him and myself. Quite a relief for me having had to make the decision to put him into care.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you for your kind words. It is nice to know you appreciate our Team and they have made you feel welcomed. We would like to hear from you if you believe that there are any improvements needed to our Service. Thank you on behalf of the Team.

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Review from C K (Daughter-in-law of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has lived at this home for over two years and has been very well cared for. The manager is excellent and genuinely cares about the residents and is constantly looking to improve things for them. The staff team remains consistent and the activity staff are constantly striving to introduce
new and stimulating activities. This has of course been impeded by Covid but as restrictions are lifting they will be able to get back to a wider variety of activities. The communication about my mother-in-law's welfare has always been very good.
Reply from Silvia Barret, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking the time to give the team these positive comments. I am pleased that your experience and that of your mother-in-law is a good one and that you feel the team have worked hard to meet her needs and wishes and improve our service.

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Review from D K (Son of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I worried a great deal about Mum going in to care with dementia. She has been at Abbotsleigh now for over two years and I have been very impressed with the care she has received. The leadership has been consistent, clear, transparent, and firmly based on the well-being of the residents. All the staff
are patient, attentive, and caring and there seems to be a low turnover of staff which is good for residents. The nurses are excellent and the food is great. Mum has settled very well. I would recommend this home to anyone.
Reply from Silvia Barret, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking the time to write such a lovely review. Your opinion is so important to us and your kind words mean a lot to the team.

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Review from D C (Son of Resident) published on 24 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad becoming ill has been a terrible time. The care home have gone above and beyond on every step of the journey to help and to try to make everything as easy and pain-free as possible. It is a huge relief to know that he is well looked after.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your lovely review, Dom. It is a pleasure to be able to care for your dad, he is part of our extended family.

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Review from Maria D (Daughter-in-law of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Abbotsleigh are amazing. They are caring and attentive and I have the utmost confidence that they look after our family member to their absolute best ability. They are helpful and informative at every stage of the difficult time and we couldn't do it without them.
Reply from Alina Abagiu, Registered Manager at Abbotsleigh Care Centre

Thank you so much for your kind words. I will pass your positive feedback on to the whole team.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Abbotsleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Abbotsleigh Care Centre is calculated as follows: ( (211 Excellents x 5) + (14 Goods x 4) ) ÷ 225 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbotsleigh Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (2)

Alina

Alina Abagiu

Job Title: Home Manager Joined: 2017

"Hello, my name is Alina Abagiu and I’m the Manager at Abbotsleigh Care Home in Kent, Staplehurst. We are a Dementia and Nursing Care Home in Kent, Staplehurst and we would like to invite you to pay us a visit. Our Care Home is a beautiful building, combining ‘old’ character with newly refurbished facilities. Abbotsleigh is set among lovely, landscaped surroundings – an altogether peaceful, and tranquil Care Home.


Our care team are passionate about supporting our residents with all levels of Dementia and Nursing needs through person-centred care and personalised care plans. We have 59 single rooms in our Care Home – the majority of which have en-suite facilities. Having recently undergone extensive refurbishments in recent years, they are spacious, bright and airy, with pleasant picturesque all-round views.


Abbotsleigh Care Home has two units – Red Admiral with 29 beds and the upper floor Holly Blue with 30 beds. We also have a Sensory and Stimulation Room that is used by the Health and Well-Being team alongside our fantastic Life Experience Coordinators. We encourage the families of our residents in our Home to personalise their rooms with familiar belongings to create a ‘home-from-home’ environment, enabling their independence.


The Home has two main dining areas and two main lounges. There is also an Atrium that can be facilitated to families and or visitors to have a more “private” time with their loved ones.


We actively encourage residents and their families to become involved in the decisions surrounding their care in our Home. This helps us meet their needs through individualised care plans which are continually adjusted as personal care needs change. The care teams in our Home are all experienced in managing the care needs of many health and social care issues and we liaise with a large network of other healthcare professionals. We welcome families and friends to visit us at any time and we encourage open communication."

Joy

Joy Cagande

Job Title: Deputy Manager Joined: 2015

I have joined Abbotsleigh Care Centre in November 2015 as a Registered Nurse and worked my way up to Unit Nurse Manager and since July 2021 as Deputy Manager.


My role is to support and assist the Home Manager in delivering the Home's ethos of consistently delivery of high quality care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbotsleigh Care Centre to verify any information. View our terms and conditions. Abbotsleigh Care Centre has an Enhanced Service - more info.