Abbotsleigh Care Centre

George Street, Staplehurst, Tonbridge TN12 0RB
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9.9 114 Reviews
  • Abbotsleigh Care Centre, Tonbridge
Situated in the heart of Kent, Abbotsleigh Care Centre provides older people with tailored nursing and Dementia care with compassion, dignity and respect. Residents and their families feel supported by the Home's expert care teams. With a Physiotherapist to support residents with rehabilitation, enabling day or short-term placements, Physiotherapy services also help with improving residents’ strength, reducing falls and improved overall well-being.

The Home offers single room accommodation, most with ensuite facilities. Set among expansive grounds and beautiful gardens, Abbotsleigh has three lounges, two dining rooms and a health and well-being sensory room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1650
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • Self-Funded Nursing Care: £1650 – £1900
  • Self-Funded Nursing Dementia Care: £1650 – £1900
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Nursing Care: £1700 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £1900

The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.

These prices are only a guideline, please contact Abbotsleigh Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alina Abagiu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The home operate an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch if booked in advance.

Parking

  • The home have a large car park to the front of the property.

Abbotsleigh Care Centre Reviews (114)

9.9

Abbotsleigh Care Centre has a Review Score of 9.9 (9.938) out of 10, based on 19 reviews in the last 2 years.
Over all time Abbotsleigh Care Centre has 114 reviews.

Overall Experience
  • 103
  • 11
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Date Published
  • 114
  • 9
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  • 19
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Reviewer Connection to Abbotsleigh Care Centre
  • 40
  • 25
  • 11
  • 6
  • 6
  • 6
  • 4
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  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 114, showing 61-80
Review from S T (Daughter-in-law of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very kind and friendly, all deserve medals for looking after my mother-in-law.
Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for your feedback, it is much appreciated and helps us to continuously develop our service. If you could make any suggestions on how we could improve in any way we are keen to consider your thoughts.
Kind regards

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Review from Anne A (Daughter of Resident) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like many daughters, I wanted to look after my mum at home for as long as possible.
As I had no previous experiences with care homes I was dubious about having to admit my mum into a care home. Abbotsleigh was recommended to me and as soon as we were introduced to the manager I knew any fears that
I might have had were dispelled instantly.
During my mum's spell as a resident, the care given to her was outstanding by all concerned. All the employees involved with my mum's care were very kind, considerate and very caring towards my mum, family and friends.
Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Many thanks for your feedback and I am so pleased that you felt that the staff at Abbotsleigh looked after your mum so well. It is an extremely stressful time when you realise that your loved one needs to be cared for in a nursing home and the selection of the right care home is so important to all concerned. I am so pleased that Alina and her staff made this experience less daunting and a success.

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Review from Tim A (Son-in-law of Resident) published on 20 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall standard of service that was given to my mother-in-law, by all the employees, was exceptional. All the employees were very kind and considerate to my mother-in-law, as well as to my wife and myself.
I would not hesitate to recommend Abbotsleigh Care Centre to others.
Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Thank you so much for taking the time to provide feedback on your recent experience of the service we provide. I am delighted that you were so satisfied and it is wonderful to know that the staff at Abbotsleigh made such a difference to your family. Your comments and ratings will be shared with the staff to ensure they are aware of how well they have done and to give them the praise they deserve.
Many thanks once again.

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Review from Jackie C (Daughter of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was sent here by the hospital. I have found all staff very helpful. They have shown respect to patients and maintained their dignity. The home has a lovely calm feel. Patients and staff have displayed caring and reciprocal relationships. They build trust with patients, who in turn, feel safe
and well cared for.
Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Dear Jackie, what a wonderful review, thank you so much. Having someone dear to you admitted to a care home is such a difficult transition with many emotions and reservations especially when it has been an unplanned change of events such as a hospital admission. I am so pleased that the staff at Abbotsleigh appear to have made your experience and hopefully that of your mum as smooth and reassuring as possible. We continually strive to provide a service that is as near perfect as possible and your feedback is invaluable in measuring how well we are doing and it gives me great pleasure to feedback this detail to the staff who make it all happen.
Kind regards Alison Ruddock

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Review from Paul G (Son of Resident) published on 25 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like all children I'm sure for me the thought of moving a parent out of their home to keep them safe and well is a really really tough one. Having just gone through this for my mum, the support to her and my family and myself from Abbotsleigh Care Centre was exceptional.
Over the last four years since
mum became ill, there has been support from many people along the way, and I have needed it. The transition with this team was more than I could ever have imagined. Genuine caring staff. My mums live has been transformed. She now has put on weight, is drinking enough, and has started to go out on trips to garden centres and for coffees, she has made a great new friend at the care centre. For me I'm now not worrying about phone calls of problems for my mum all the time, day and night, I am able to start to get on with my life, including playing my new twin grandchildren.
Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre

Dear Paul, Many thanks for taking the time to provide a review. I am delighted your Abbotsleigh experience has been positive and reassuring and your comments will help future potential residents and their families make their equally difficult decisions. The reviews are so valuable in helping us measure our outcomes, develop our services and feedback to the staff what a difference they can make to someone's life. If you have any suggestions that we could consider that would increase the current scoring even further I would welcome your input. Thanks once again and I wish you well with the joyous venture of being a grandparent. Yours sincerely Alison Ruddock Operations and Compliance Manager

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Review from Nick A (Son-in-law of Resident) published on 26 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law is deeply loved by our family and we have found it very difficult to deal with his deteriorating condition. We have found the staff and conditions at Abbotsleigh have helped us and him considerably. The staff are always courteous, friendly and helpful, my father-in-law's care has always
been their main concern. They have discussed his care and condition with us on a regular basis and overall, have made us and him very welcome.
Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear Nick, thank you so much for your kind review of Abbotsleigh Care Home and our staff. We welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are pleased we have made your father-in-law and family so comfortable and supported in the Home.

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Review from Meghan H (Granddaughter of Resident) published on 19 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all the amazing staff for the care of my grandmother over the years and during her last days. We are forever grateful.
Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear Meghan, thank you so much for your kind review of Abbotsleigh Care Home and our staff. We welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are so pleased we made your grandmother so comfortable during her time with us.

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Review from J W (Son of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Abbotsleigh well organised, caring and highly supportive of us as a family and my dad in particular. Staff are friendly, approachable and have helped my dad through some difficult times. The music on Fridays has been a highlight! Activities and outings are generally excellent. Thank you
all the staff.
Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Thank you so much for your kind review of Abbotsleigh Care Home and our staff. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that you are so happy with everything, and your dad is so settled and enjoying life in the Home.

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Review from Julie R (Daughter of Resident) published on 17 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living here for the last few months and we have found the staff very welcoming and happy at all times making myself feel really relaxed when I go to visit. My mum has settled in incredibly well and looks happy and settled. Nothing is too much trouble for the staff - they even helped
with arranging and getting my parents to my niece's wedding in Surrey supplying the minibus carers for the day out and arranging the hairdresser to come into the home on Saturday morning to do my mum's hair. They were incredible from start to finish on the day. I would recommend this home to anyone. They have plenty of varied activities and welcome any suggestions. A big thank you to the manager and all the staff at Abbotsleigh for making this transition so much easier for my mum and my family.
Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear Julie, thank you so much for your lovely review of Abbotsleigh Care Home and our staff. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that your mum has settled so well. We love to go the extra mile for our residents and are so pleased we could help on your niece's wedding day, to make it really special.

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Review from Molly B (Wife of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Abbotsleigh for the last two years. We are very happy with his care. He has gone downhill, which is to be expected but everyone keeps us informed of exactly what is happening. The staff are also very caring to me when I visit, especially when I visit on my own. We are always offered
a drink which is good after my train ride.
Even though my husband is mostly in his room he is involved in the activities, which is lovely.
Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear Molly, thank you so much for your kind review of Abbotsleigh Care Home and our staff. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that you are so happy with everything and your husband is so comfortable.

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Review from L J (Daughter of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with all the staff at Abbotsleigh. I can not fault any aspect of the care they provide.
Reply from Kirstie Newell, Marketing at Abbotsleigh Care Centre

Dear LJ, thank you so much for your kind review of Abbotsleigh Care Home and our staff. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us.

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Review from David T (Son-in-law of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my mother-in-law since she has been here has been 1st class. Everyone in the home really cares about her as a person.
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Review from Peter T (Son of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Abbotsleigh on end of life care. From day one to the end of her life, the care and support for both mum and family have been second to none. It's been excellent.
Reply from Jodie Currey, Marketing & Branding Manager at Abbotsleigh Care Centre

Dear Peter, thank you for your review of Abbotsleigh Care Home. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and we are so pleased to have been able to support you, your Mum and your family.

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Review from Wendy P (Stepdaughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepdad stayed here for my mum's respite. I could not be more happy with the care given. He settled brilliantly due to the friendliness and positive attitude of all of the staff. Thank you very much.
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Review from Linda H (Friend of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regularly visit Abbotsleigh and have been so impressed, particularly with the kindness and friendliness of the staff. Each one smiles and says 'hello' on passing - I would recommend anyone who needs this type of care to this home.
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Review from T T (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been extremely impressed with the care and support given to my mum by all staff at Abbotsleigh.
Everyone is so friendly and helpful and genuinely care about looking after mum. The management and nurses are always available and happy to help with any queries. I would have no hesitation in recommending
the care at Abbotsleigh.
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Review from Thomas B (Son-in-law of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The centre is attractive and designed in a welcomely but functional pattern.
The staff are all welcoming, polite and organised by senior management staff. Requests are always addressed and prompt action taken when possible.
Menus are adapted to resident's needs, medication and medical problems are
promptly attended.
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Review from Dianne W (Wife of Resident) published on 12 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many heartfelt thanks for the excellent care given to my husband, who had complex health problems and dementia. All the staff from managers, nurses, carers and activity coordinators to reception, and domestic staff were excellent and cared for my husband in such a professional and kind manner. We were
supported at all times through distressing moments and shown such compassion. Any changes in my husbands condition were addressed and his needs met. Sadly he passed away after four months at Abbotsleigh but it came to feel like home there, and much respect was shown at the time of his death. We would highly recommend Abbotsleigh as a wonderful care home.
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Review from Jemma S (Granddaughter of Resident) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent friendly staff and happy environment throughout.
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Review from Claire S (Daughter of Resident) published on 27 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot extend a big enough thank you to Abbottsleigh Care Centre for all the work they put in for Christmas Day yesterday for us families. The staff there are second to none; kind, caring, giving up their Christmas days to selflessly ensure we had enough drinks and food and that the residents had
companionship and were comfortable. Dad, bless him, could not eat any of the food but he had a liquified version which he had a little of. The staff even did individual present bags and a Christmas card for each resident. We are very fortunate that Dad is there and they help make things easier. Thank you so much Abbottsleigh.
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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Abbotsleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Abbotsleigh Care Centre is calculated as follows: ( (211 Excellents x 5) + (14 Goods x 4) ) ÷ 225 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbotsleigh Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (2)

Alina

Alina Abagiu

Job Title: Home Manager Joined: 2017

"Hello, my name is Alina Abagiu and I’m the Manager at Abbotsleigh Care Home in Kent, Staplehurst. We are a Dementia and Nursing Care Home in Kent, Staplehurst and we would like to invite you to pay us a visit. Our Care Home is a beautiful building, combining ‘old’ character with newly refurbished facilities. Abbotsleigh is set among lovely, landscaped surroundings – an altogether peaceful, and tranquil Care Home.


Our care team are passionate about supporting our residents with all levels of Dementia and Nursing needs through person-centred care and personalised care plans. We have 59 single rooms in our Care Home – the majority of which have en-suite facilities. Having recently undergone extensive refurbishments in recent years, they are spacious, bright and airy, with pleasant picturesque all-round views.


Abbotsleigh Care Home has two units – Red Admiral with 29 beds and the upper floor Holly Blue with 30 beds. We also have a Sensory and Stimulation Room that is used by the Health and Well-Being team alongside our fantastic Life Experience Coordinators. We encourage the families of our residents in our Home to personalise their rooms with familiar belongings to create a ‘home-from-home’ environment, enabling their independence.


The Home has two main dining areas and two main lounges. There is also an Atrium that can be facilitated to families and or visitors to have a more “private” time with their loved ones.


We actively encourage residents and their families to become involved in the decisions surrounding their care in our Home. This helps us meet their needs through individualised care plans which are continually adjusted as personal care needs change. The care teams in our Home are all experienced in managing the care needs of many health and social care issues and we liaise with a large network of other healthcare professionals. We welcome families and friends to visit us at any time and we encourage open communication."

Joy

Joy Cagande

Job Title: Deputy Manager Joined: 2015

I have joined Abbotsleigh Care Centre in November 2015 as a Registered Nurse and worked my way up to Unit Nurse Manager and since July 2021 as Deputy Manager.


My role is to support and assist the Home Manager in delivering the Home's ethos of consistently delivery of high quality care.

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