The care she had was brilliant, with many activities to keep her entertained
Jessica H (Granddaughter of Resident)
Every member of staff, whatever their role, gave their absolute all every single day
Marielle S (Daughter of Resident)
Thank you to all staff and management for Mum's continuing care.
Margaret T (Daughter of Resident)
The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.
These prices are only a guideline, please contact Abbotsleigh Care Centre to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
The home operate an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch if booked in advance.
The home have a large car park to the front of the property.
Abbotsleigh Care Centre has a Review Score of 9.9 (9.935) out of 10, based on 17 reviews in the last 2 years. Over all time Abbotsleigh Care Centre has 112 reviews.
Review from Lisa H (Daughter of Resident) published on 9 August 2021
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
I am delighted that the service being provided is so reassuring for you and that your father is receiving the high standard of care he deserves.
Thank you for taking the time to give your valuable feedback.
Kind regards, Alison
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Review from Anne S (Daughter of Resident) published on 3 May 2021
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Review from Jeremy S (Son of Resident) published on 13 April 2021
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for taking the tie to leave your feedback and I am so pleased your mum is settling in well. I hope she continues to enjoy her experience and benefit from the excellent care provided. Kind regards.
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Review from William P (Husband of Resident) published on 9 April 2021
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for your valuable feedback. Hopefully visiting your dear wife will be easier as we creep out of the restrictions. Take care and thank you once again.
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Review from Jenny C (Wife of Resident) published on 13 October 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for taking the time to leave your feedback. I would like to offer you my sincere condolences on the passing of your husband and I am so pleased we were able to help you all during the difficult period after transfer from hospital. Reviews such as yours are very rewarding for the staff to receive but also help prospective residents /families to make their difficult choices based on service user reviews. Many thanks and take care.
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Review from Terry C (Son of Resident) published on 25 September 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Thank you very much for your lovely feedback. I will certainly pass your feedback on to the staff as it is rewarding to be appreciated. I hope that in the months to come you will be able to visit your mum’s room and join us for a cup of tea. In the meantime keep safe and we will do our best to do the same for your dear mum.
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Review from Margaret H (Daughter of Resident) published on 23 September 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
I appreciate you taking the time to give our service your invaluable feedback. We are certainly living through challenging times and I am so sorry your visits to your dear mum are affected by the current circumstances. It is lovely to hear that despite this you are being helped to keep in contact and share your news with each other. If you have any suggestions for how we could help further please don’t hesitate in letting us know.
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Review from K M (Daughter of Resident) published on 29 July 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for your positive feedback. The staff work so hard at every level and it is wonderful to share your comments, and show them what a difference they make. I am enormously proud of all of them. Thanks again and stay safe.
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Review from Tony A (Husband of Resident) published on 22 July 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
I am so pleased you and your family had the comfort of knowing your wife was in safe, caring hands and I will ensure they are aware of your positive feedback.
Many thanks
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Review from M S (Son of Resident) published on 14 July 2020
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Reply from Alison Ruddock, Operations and Compliance Manager at Abbotsleigh Care Centre
Thank you very much for your feedback. I am so sorry that your mum had to leave it would have been a privilege to have continued providing her with the care that she needs. Please pass on our best wishes to her and if we can ever help in the future please get back in touch. Take care.
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Review from Mark B (Son of Resident) published on 1 June 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for such a glowing report, I will take extreme pleasure in feeding your comments back to the staff that make such a huge difference to the residents and their families.
Kind regards.
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Review from Colin F (Son of Resident) published on 21 May 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Thank you so much for the lovely review you have given. I had the privilege of meeting your parents, and I am delighted that the last chapter in their lives was happy and comfortable. I hope you are coming to terms with your losses, you never get used to losing your parents, but somehow you do learn to live with it. If you require any support, we are still available to chat if ever you need to, Kind Regards.
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Review from Natalie A (Granddaughter of Resident) published on 24 February 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for sending such positive feedback. I offer you my sincere condolences on the passing of your dear grandad and hope that this difficult time of grieving is somehow made slightly easier because you were happy with his care. Please feel very welcome to come by and have a cup of tea if we can help you or your family in any way; it would be lovely to see you. I will pass on your feedback to the staff as it is nice for them to know that they make such a difference to the people they care for and the wider family.
Take care.
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Review from Wayne M (Son of Resident) published on 19 February 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for taking the time to give such positive feedback on the service received by your dear mum. It is a huge privilege to be entrusted with the care of someone so special, and I will certainly ensure the staff receive your feedback which inspires them in their work. Kind regards.
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Review from J M (Wife of Resident) published on 13 February 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
We are so grateful that you have taken time to provide us with feedback and very happy that we met your needs and those of your family. I appreciate that it was a very stressful time for you and a situation that you had not planned. I will ensure the staff are given your feedback as they are our greatest asset and need to know what a difference they make. Kind regards.
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Review from Richard W (Husband of Resident) published on 29 January 2020
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Dear Richard, Many thanks for taking the time to give such lovely feedback. I know the Abbotsleigh team really miss your wife and of course, we miss you too as you were in the home so often and you felt very much part of the Abbotsleigh family. I hope you feel proud of the way you supported your wife and take comfort in this whilst coming to terms with such a huge loss and change in your life. Please don't be a stranger, if you feel able to we would welcome you coming in from time to time for a chat and a cup of tea. Take care of yourself. Kind regards Alison
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Review from G M (Son of Resident) published on 16 December 2019
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
I am so happy that you are satisfied with the care at Abbotsleigh. I know they try very hard to provide a good service and it will be my pleasure to give them your feedback.
Kind regards.
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Review from Suzi F (Daughter-in-law of Resident) published on 16 December 2019
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for taking the time to provide feedback. We are delighted that you and your Mum are having a positive experience.
Kind regards.
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Review from S T (Daughter-in-law of Resident) published on 16 December 2019
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for your feedback, it is much appreciated and helps us to continuously develop our service. If you could make any suggestions on how we could improve in any way we are keen to consider your thoughts.
Kind regards
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Review from Anne A (Daughter of Resident) published on 29 November 2019
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Reply from Alison Ruddock, Operations & Compliance Manager at Abbotsleigh Care Centre
Many thanks for your feedback and I am so pleased that you felt that the staff at Abbotsleigh looked after your mum so well. It is an extremely stressful time when you realise that your loved one needs to be cared for in a nursing home and the selection of the right care home is so important to all concerned. I am so pleased that Alina and her staff made this experience less daunting and a success.
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The Review Score of 9.9 (9.935) out of 10 for Abbotsleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.935 for Abbotsleigh Care Centre is calculated as follows: ( (188 Excellents x 5) + (13 Goods x 4) ) ÷ 201 Ratings = 4.935
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abbotsleigh Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Dec 2018
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Job Title: Home Manager
Joined: 2017
"Hello, my name is Alina Abagiu and I’m the Manager at Abbotsleigh Care Home in Kent, Staplehurst. We are a Dementia and Nursing Care Home in Kent, Staplehurst and we would like to invite you to pay us a visit. Our Care Home is a beautiful building, combining ‘old’ character with newly refurbished facilities. Abbotsleigh is set among lovely, landscaped surroundings – an altogether peaceful, and tranquil Care Home.
Our care team are passionate about supporting our residents with all levels of Dementia and Nursing needs through person-centred care and personalised care plans. We have 59 single rooms in our Care Home – the majority of which have en-suite facilities. Having recently undergone extensive refurbishments in recent years, they are spacious, bright and airy, with pleasant picturesque all-round views.
Abbotsleigh Care Home has two units – Red Admiral with 29 beds and the upper floor Holly Blue with 30 beds. We also have a Sensory and Stimulation Room that is used by the Health and Well-Being team alongside our fantastic Life Experience Coordinators. We encourage the families of our residents in our Home to personalise their rooms with familiar belongings to create a ‘home-from-home’ environment, enabling their independence.
The Home has two main dining areas and two main lounges. There is also an Atrium that can be facilitated to families and or visitors to have a more “private” time with their loved ones.
We actively encourage residents and their families to become involved in the decisions surrounding their care in our Home. This helps us meet their needs through individualised care plans which are continually adjusted as personal care needs change. The care teams in our Home are all experienced in managing the care needs of many health and social care issues and we liaise with a large network of other healthcare professionals. We welcome families and friends to visit us at any time and we encourage open communication."
Job Title: Deputy Manager
Joined: 2015
I have joined Abbotsleigh Care Centre in November 2015 as a Registered Nurse and worked my way up to Unit Nurse Manager and since July 2021 as Deputy Manager.
My role is to support and assist the Home Manager in delivering the Home's ethos of consistently delivery of high quality care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbotsleigh Care Centre to verify any information. View our terms and conditions. Abbotsleigh Care Centre has an Enhanced Service - more info.