Abbotsleigh Care Centre

I regularly visit Abbotsleigh and have been so impressed, particularly with the kindness and friendliness of the staff. Each one smiles and says 'hello' on passing - I would recommend anyone who needs this type of care to this home.

Everyone is so friendly and helpful and genuinely care about looking after mum. The management and nurses are always available and happy to help with any queries. I would have no hesitation in recommending the care at Abbotsleigh.

Menus are adapted to resident's needs, medication and medical problems are promptly attended.

Many heartfelt thanks for the excellent care given to my husband, who had complex health problems and dementia. All the staff from managers, nurses, carers and activity coordinators to reception, and domestic staff were excellent and cared for my husband in such a professional and kind manner. We were supported at all times through distressing moments and shown such compassion. Any changes in my husbands condition were addressed and his needs met. Sadly he passed away after four months at Abbotsleigh but it came to feel like home there, and much respect was shown at the time of his death. We would highly recommend Abbotsleigh as a wonderful care home.

Excellent friendly staff and happy environment throughout.

I cannot extend a big enough thank you to Abbottsleigh Care Centre for all the work they put in for Christmas Day yesterday for us families. The staff there are second to none; kind, caring, giving up their Christmas days to selflessly ensure we had enough drinks and food and that the residents had companionship and were comfortable. Dad, bless him, could not eat any of the food but he had a liquified version which he had a little of. The staff even did individual present bags and a Christmas card for each resident. We are very fortunate that Dad is there and they help make things easier. Thank you so much Abbottsleigh.

Due to the overall management and care - both my parents are relative newcomers to Abbotsleigh Care Centre but both have settled in very well thanks to all the staff's kindness. On their 61st wedding anniversary, a lovely party was arranged and we all had a very pleasant tea party. So much thought had gone into it, it was fabulous! Both my parents really enjoyed it hugely.

Just wanted to say a big thank you to all the team, for the fantastic firework evening. All the residents were included, given hotdogs etc. There was a lovely bonfire and the chance to have sparklers and toasted marshmallows. My mum, sister and daughter were welcomed and we all joined dad. He enjoyed it, became a bit tired but that's just him. It was lovely to be part of such a fun night. Well done!

We feel mum is being cared for at Abbotsleigh.

Since my mum was admitted to Abbotsleigh in September on a pathway initially, we have been so impressed with the communication, care and consideration with mums care. The people we have had contact with across the whole team has been great and they demonstrate such care and compassion that we did not hesitate to choose Abbotsleigh as a preferred residence for mum. The home manager and her deputy are simply wonderful.

My father-in-law has been in this care home for the last 2 years. In the last year, the management has changed and so has the home. It has become a much happier place. There is consistency with the staff as before the change I was always seeing new faces as there was an awful lot of agency staff used but now no agency staff. This is far better as the staff have got to know my father in law well and what his needs are, which is far better for him. The home has taken on a more homely appearance as it has been updated. I have found all the staff including the management team very approachable and always treat my father with respect and kindness. If you are looking for a care home for a loved one then I don't think you could find one better than this one.

I am really happy with the care my Grandad receives. The staff are phenomenal and always check on my Grandad as he is now bed bound. My grandad doesn't talk to anyone and Abbotsleigh Care Centre think of ways to interact with him in hope to try to get him talking and remembering his family and friends. Whenever I go to visit my Grandad, the staff are very welcoming and always have a smile on their face. It makes me happy to know that my Grandad is being looked after properly. I really cannot fault the care they give him and would highly recommend this care home!

The staff and management are very kind and considerate and they are providing the very best care for my Mother in Law.

That home was not very good so I can compare one home against another. Abbotsleigh is a very good place for my mother to be.

Kindness, care and consideration given to both residents and relatives. The units are clean and the food is excellent.

The Manager and the team are very attentive to residents, kind, smiling faces that greet you. The home is very clean and inviting. Whilst visiting my mother at dinner time I was asked if I would like to eat with my mother. 10/10 in all areas.

I found Abbotsleigh to have a warm and inviting feel from the minute you enter the building, staff are kind, caring and friendly always greeting visitors with a friendly smile and acknowledgement. My mother was transferred from hospital in February, but was only at Abbotsleigh for a short time as she was on the End of Life path, so for me one of the most important things was the cosy ‘home from home’ feel of the bedrooms (not hospitalised or clinical) as all.

I cannot speak highly enough about the professionalism of the manager and her team, I felt confident my mother was comfortable and receiving the best care in the best possible place.

The manager came across as being extremely sensitive, taking time to explain to me step by step what would happen in Mum's final days and when I wasn’t at the home with Mum, I got regular phone calls throughout both day and night as to her condition and what stage she was at (which was a massive help).

Thank you.

I wrote a review recently in February following Abbotsleigh hosting a 100th Birthday party for my mother. Sadly she passed a couple of weeks later. I want to write to let everyone know that the care and attention given at Abbotsleigh didn’t stop when my mother died. The staff there showed such compassion and thoughtfulness to our family. Mum had someone stay with her at the end. I received a beautiful bouquet of flowers. A member of staff attended the funeral and Nellsar Head Office even issued a refund of fees without being asked. The management and staff are all so caring and I couldn’t be more enthusiastic about recommending this care home.

Overall I am confident of dad's safety and well-being in his new home.

My mother entered Abbotsleigh for Nursing Care following two strokes. She was resident for just under three years and during this time was always clean and well looked after. The staff were always polite and the food was excellent. Her room (10) was kept in an immaculate condition and her bedding changed as and when required. The home provided various activities and a coordinator to stimulate the residents. As my mother was seat bound she developed various sores which at times required Doctor and Nurse treatment, this was laid on by the home without fail, and I am grateful this occurred. Occasionally my mother had an infection that required Doctor attendance and this also occurred without fail, and there is a good local Doctor in Staplehurst nearby. My mother received end of life care at the home and this was conducted with dignity and they helped me when I visited in the days leading to the end.

I am grateful to all the staff and Managers of Abbotsleigh for their tremendous help.