Barchester Ashminster House Care Home

Clive Dennis Court, Off Hythe Road, Ashford TN24 0LX

Barchester Ashminster House Care Home, Ashford, Kent
Barchester Ashminster House Care Home, Ashford, Kent
Barchester Ashminster House Care Home, Ashford, Kent

Situated near to the historic town of Ashford, Ashminster House is a short journey away from the stunning countryside of Romney Marsh, the North Downs and the High Weald.

The accommodation at Ashminster House includes en-suite bedrooms which can be personalised to reflect the preferences of individual residents. Dining rooms are tastefully decorated and cosy lounge areas overlook an enclosed patio and garden which displays a beautiful range of established shrubs and colourful flowers throughout the seasons.

Each member of the team at Ashminster is dedicated and passionate about providing first-class 24-hour nursing care alongside expert person centred care for people living with dementia in their Memory Lane Nursing and Residential Communities. The team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Group: Barchester Healthcare Ltd

Person in charge: Alina Abagiu (Acting General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Older People and Older People with Dementia. Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Italian, Nepali, Romanian

Single Rooms: 56

Shared Rooms: 2

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Ashminster House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.7 Barchester Ashminster House Care Home has a Review Score of 9.7 (9.746)

The Review Score of 9.7 (maximum of 10) for Barchester Ashminster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Barchester Ashminster House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.746 for Barchester Ashminster House Care Home is calculated as follows: ( (307 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 386 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Ashminster House Care Home is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 28 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    29
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Ashminster House Care Home?

  • Extremely LIKELY
    32
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Ashminster House Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Resident / Service User
    5
  • Granddaughter of Resident/Service User
    3
  • Cousin of Resident/Service User
    2
  • more

My lovely Nan joined Ashminster House in October 2014. Nan had the pleasure of being a member of Nursing, Rose Court and Memory Lane. Nan was happy and well cared for by all the team. They genuinely cared for her and it showed. The staff were always available to speak to us re Nan. Although Nan's memory faded more and more, she still had a lovely smile for everyone and seemed generally happy. Right until the very end, Nan was well cared for and most of the time the staff couldn't do enough for her. We will miss you all.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife was admitted to Ashminster House for her very few and final days. She was well cared for in the short time she was at Ashminster House.
The receptionist was so kind, helpful and sympathetic to our needs. She deserves a special mention!

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Rooms: Excellent

The home is extremely well run, most of the time under the deputy manager. We were made to feel very welcome and all the staff were very friendly and helpful. My mother-in-law went in for respite but due to her declining health (she was 101) and the death of her son, she was unable to return home. She was very happy and had made new friends. She was always saying how kind everyone was to her.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The standard of care, especially Rose Court, is second to none. All of the staff are friendly and proactive with the residents. Thank you for the care and compassion shown. Good Luck to the new manager and her team!

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was only in for two weeks and sadly died. He was very ill and the care and compassion showed by all staff to my father and also family members, especially my mother was outstanding. Nothing was too much and they kept us informed at all times. They were so respectful when my dad was in the last few hours of his life.
The atmosphere is extremely warm and welcoming. I would not hesitate to recommend Ashminster house to anyone.
Thank you all so much.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum moved into Barchester Ashminster House Care Home following a hospital admission. Cannot fault the staff or the home. Mum has settled in well and I am pleased.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very happy with my dad's care. Everybody is very helpful.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Ashminster for six months now, we have been made welcome by everyone from the moment we arrived.
Mum is very happy and frequently tells us how friendly, kind and caring everyone is towards her," nothing is too much trouble". She is treated with dignity and supported day and night, the staff listen.
The acting manager, unit manager, all the nurses and staff are friendly professional and approachable.
Mum always looks well cared for and is encouraged to sit in the lounge and join in. Mealtimes are relaxed, background music playing, and everyone is encouraged to eat at their own pace with staff quietly assisting if needed.
I am so glad we found Ashminster and I believe Mum is happy too.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was only a short-term resident, end of life care. Her care was excellent and she passed away in peace and with extreme dignity. The staff were all friendly and caring and they would do anything for her. The manager knew all of Mum's circumstances, remembered my name which was rather impressive.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I don't think you can find a better home. I am looked after very well. I think the manager is amazing. The carers are all very nice girls. Always very kind and willing to help. The head chef is very good and does a good variety of food and tries to please. It is a shame he is going - Can you find one like him.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has been in Ashminster House for over a year now and enjoys the care she receives. She remains mobile and takes part in a number of activities such as cooking, handicraft and bingo. She receives excellent care from dedicated staff who regularly give us feedback and are very caring and helpful at all times.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy for Mum to be in a lovely caring home. Nothing was too much trouble.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Very impressed with the cleanliness and friendly staff. Would certainly recommend it to family and friends.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great atmosphere, clean, friendly, good food. Very impressed so far. Home from home environment. Thank you.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am pleased how this home is meeting my medical needs. My wife is also a resident with dementia. All levels of staff work well together and I am sure that we are well looked after.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

So far I have enjoyed my time here, the staff are very helpful and are always there to give advice when it's needed - nothing is too much trouble.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happy - very good. Excellent staff. Enjoyable company and games and quizzes.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My husband has been in the home for 3 and a half years. It was very difficult in the beginning when all staff and management tried to help my husband settle down. It took me a long time to accept my dear husband being away from our home. I spend most days at the home where I love to be.
The staff and management are amazing. He is looked after great. It's not what we want for our loved ones but with all their help I am now coping a lot better.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My grandmother was lucky enough to get a place at Ashminster in January 2017. Ashminster staff are so caring towards my grandmother, looking after her in a gentle, respectful and professional way. The home is very well run by the general manager, who has always been on hand to liaise with our family. I would highly recommend Ashminster to other families as I know from unfortunate first-hand experience that gems like this home are few and far between.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am the husband of an 86year old Parkinson's Disease sufferer, who entered the home 10 weeks ago when she was very unwell indeed.
Thanks to the care received she is now well enough, against all expectations, to return home again.
The management, nurses and carers were (with one exception) pleasant and welcoming at all times.
The general atmosphere was happy, relaxed and quietly efficient.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother has been a resident (with Alzheimer's) since July 2016. My father was initially fine and stayed regularly for respite at the home in the early days. He has recently developed terminal cancer and has been admitted to the nursing section of the home on a full-time basis. The staff have given him much support and respect in this difficult time.
The staff work very well together and all seem to take ownership of the running of Ashminster House. They deliver a very good service and show genuine care for their residents. This is sometimes not easy work and they are to be commended for what they do.
They have also given me support and advice on the things that I have to deal with, including financial matters.
Given a larger budget, the home could have slightly more staff at weekends and holidays, but we live in the real world and both I and my parents are very grateful that they are spending their final years at Ashminster House.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife had dementia for over 8 years and spent her last 16 months living in Ashminster House. After interviewing 5 other care homes, I chose Ashminster because it looked and smelt clean and the staff were all well presented. Furthermore, when caring for my wife, I found them all to be most helpful, caring and sensitive to her many needs. Basically, nothing she required was too much trouble. My wife, family and I consider it most fortunate that she was in Ashminster for the last 16 months of her life.
At 86, I am enjoying a 4-week respite at Ashminster to help me recover from a knee replacement. As the staff did such a good job helping my wife, I thought that I would take advantage of the same facilities that she had received.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum initially and reluctantly went into Ashminster House Care Home October 2016 for 3 weeks respite care after Dad had a fall and was admitted to hospital. Unfortunately, his recovery was very slow and Mum had to stay in Ashminster for longer. In December Dad joined Mum for convalescence. The staff pulled out all the stops to get them a double room and all in time for Mums birthday. Dad was very poorly and never really recovered from his fall and passed away after only 1week in Ashminster. During this time the staff were amazing and gave them both all the care and attention they needed. Mum is still in Ashminster and only just this week has decided that she is going to sell her property and stay in Ashminster House Care Home permanently. The family knew this was the only realistic option she had but we had to wait for Mum to come to this conclusion herself.

The dedicated staff continue to give outstanding support to Mum and us and in helping to make this transition through a difficult time.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the first moment that my sister and I walked into Ashminster House to find a suitable nursing home for my mum, we felt at home. From the manager down, we and mum were treated with nothing but kindness, respect and dignity. Mum went into Ashminster House for end of life care and she could not have had better care. The staff all do a very difficult job with kindness and compassion at all times. I have nothing but praise for them all.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I never thought that my mother would be cared for in a nursing home but from the moment that we walked through the doors at Ashminster House, we knew that this was the right place for her and the family.
Our mother was looked after with compassion, dignity and respect.
We will never forget what you all did for her.
You are truly amazing people - thank you.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our dear aunt has just lost her long three and a half year battle with dementia. The love and care that she received right up to her death have been both touching and reassuring both for us and our dear aunt. The level of care and nursing achieved from the staff is a credit to the general manager who from her first visit to interview my aunt has overseen her care on her three and a half year battle with this awful illness. We as a family would like to thank all of the staff at Ashminster House for all they have done.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although my Mum was only at the home for a short while, the care she received was excellent. The staff looked after her with compassion respect and maintained her dignity at all times. Their understanding of dementia was outstanding and always tried to involve her in the activities of which there were plenty In the last few weeks of her life the staff's caring, professional manner was a credit to the home. This was given from the managers right down to the domestic staff. We will never forget their kind words and constant refreshments too.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has recently become a resident of Ashminster House. From the first contact, the staff and management have been fast to respond, efficient and genuinely caring. Since move moved in, we have found the staff warm, friendly and willing to assist in any way they can. Information about care is readily available and the staff welcome the input of relatives. Although Mum having to go to a care home was a very difficult step to have to take, our experiences at Ashminster House has reassured us that Mum is in the best possible place for her needs.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rather disappointed that on the death of my brother-in-law, the home apart from telling us that he had died, they never had the decency to say how sorry they were by mouth or letter that he had passed.

How likely would you be to recommend Barchester Ashminster House Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Very Poor

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Lynda Ellis, General Manager at Barchester Ashminster House Care Home responded to this review on 25 Nov 2016:

Dear Sir,
Thank you for taking the time to share your feedback following the care for your brother-in-law during his stay at Ashminster House. We pride ourselves on our close and attentive care to our residents and their families along with our understanding surrounding the sensitivity of a family member passing away, so I was sad to hear of your disappointment about the way that we handled the communication after your brother-in-law's death. In order to help us maintain our high standards, I would appreciate the opportunity to speak with you further about what happened - please feel free to give me a call at a time that is convenient to you.
Kind regards
Lynda Ellis, General Manager

My grandfather was admitted to the home for end of life care. From the first instance I was met with compassion, warmth and respect. My grandfather was treated with the honour and dignity he deserved at all times. My own children were welcomed and comforted in a way suitable to them. When I was unwell the consideration shown to me was second to none. The staff who whilst unobtrusive, are never far away from where they are needed.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home manager, administration team and nursing staff have provided an amazingly speedy and proficient response to my request for hospital discharge and admission to Ashminster for end of life care for my father. From referral to admission less than four hours! Attention given to person centred care planning 100%, relatives views, emotional support 100% staff attitude, considerate, polite, attentive and supportive environment, spacious light, safe, good access for those with disabilities, good privacy, pleasant and lots of different indoor communal rooms. Bedroom with en-suite, clean although decoration a little tired.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment I walked through the door to assess if this was the right place for my friend to stay, it felt like "home". My friend was so happy living at Ashminster and always told everyone it was better than a five star hotel. The staff in Rose Court made the transition from my friend living in her own home to one of being cared for very easy and natural. There was a wide range of activities that she could attend if she so wanted. The move to windmill Lodge was done with much care and attention, the staff always acted in a professional manner in her last days she was treated with love, dignity and respect. I couldn't have wanted better.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care at Ashminster House goes above and beyond anything you would expect. The staff from manager, receptionist, carers, nurse, chef and laundry girls and cleaners and maintenance men and entertainment manager are all warm and friendly, nothing is too much trouble and they always remember mums name. No matter how busy the staff are any query you have about your relations condition, or is she eating properly, is met with time to talk with you and reassure any worries. The patience the carers show with your loved ones, even when asked the same question over and over deserves a medal. The foyer is so welcoming with fresh flowers, newspaper and drinks and biscuits.

How likely would you be to recommend Barchester Ashminster House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Alina

Alina Abagiu

Job Title: Acting General Manager

Joined: 2013

Description:

I began working for Barchester in March 2011 as a Registered Nurse and transferred to Ashminster House in April 2013 where I was promoted to Senior Nurse. I then progressed to Deputy Manager in December 2013. I have a degree in Management and graduated from Nursing College in 2000.

My role is to manage the day to day running of the home and I am passionate about providing a very high standard of care for our Residents which would not be possible without the support of the amazing team that I work with. I am very proud of what we have achieved at Ashminster House in the last few years and as Acting General Manager will strive to continue these achievements and enhance them to the best of my ability.

Outside of the workplace, I enjoy travelling and spending time with my family and young daughter with whom I share a passion for tennis.

Derek

Derek Alldridge

Job Title: Head Housekeeper

Joined: 2005

Description:

I am the Head Housekeeper for Ashminster House and have been with the home since 2005.

My role is varied and includes making sure high standards of cleanliness are maintained throughout the home.

I have a passion for classic and historic cars and am a keen photographer.

Elaine

Elaine Hilden

Job Title: Activities Co-ordinator/ Care Assistant

Joined: 2003

Description:

I have worked at Ashminster House since 2003, first as a carer then progressing to an Activities co-ordinator. I have a wealth of experience as well as NVQ's in Health and Social Care, Activities in the Care Setting and Dementia.
I am passionate about fulfilling resident's everyday life skills, by getting to know the individual residents, with a person centred approach, finding out about their experiences and expressing those, for example through reminiscing with items of old.
My hobbies include antiques, dogs and spending time with my family.

Amanda

Amanda Buchanan-Browne

Job Title: Administative Assistant

Joined: 2014

Description:

Having only been at Ashminster House since February 2014, I am thoroughly enjoying my role as Administrative Assistant. My role is to support the General Manager and staff in the daily runnings of the office, and to greet all visitors to the care home.
I am passionate about providing a friendly, caring service and enjoy getting to know the residents and their families.
I like music and in my spare time am a keen seamstress.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Ashminster House Care Home