Barchester Ashminster House Care Home

Clive Dennis Court, Off Hythe Road, Ashford TN24 0LX
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9.7 88 Reviews
  • Barchester Ashminster House Care Home, Ashford
Situated near to the historic town of Ashford, Ashminster House is a short journey away from the stunning countryside of Romney Marsh, the North Downs and the High Weald.

The accommodation at Ashminster House includes en-suite bedrooms which can be personalised to reflect the preferences of individual residents. Dining rooms are tastefully decorated and cosy lounge areas overlook an enclosed patio and garden which displays a beautiful range of established shrubs and colourful flowers throughout the seasons.

Each member of the team at Ashminster is dedicated and passionate about providing first-class 24-hour nursing care alongside expert person centred care for people living with dementia in their Memory Lane Nursing and Residential Communities. The team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Ashminster House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Syndie Parbhu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Older People and Older People with Dementia
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (2)

Visiting

  • Visiting welcome at anytime

Parking

  • Free parking on site

Barchester Ashminster House Care Home Reviews (88)

9.7

Barchester Ashminster House Care Home has a Review Score of 9.7 (9.731) out of 10, based on 11 reviews in the last 2 years.
Over all time Barchester Ashminster House Care Home has 88 reviews.

Overall Experience
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  • 10
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Date Published
  • 88
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Reviewer Connection to Barchester Ashminster House Care Home
  • 37
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  • 5
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  • 1
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Total of 88, showing 41-60
Review from Bonita G (Daughter of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was failed by NHS so my sister and I paid for a private ambulance to take him to Ashminster House on 14 December 2018. He could literally do nothing for himself and literally dying before our eyes. Within a month he was able to go to lunch in the dining room and feed himself. He had put on
over a stone in that month and looked so much better. Showered, hair cut and looking well and happy. The carers are first class and accommodation 5 stars.
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Review from Margaret F (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We and Mum are very satisfied with the care being given here.
All the staff are very friendly and helpful.
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Review from Mary F (Sister of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot find any faults in this care home. Nothing is too much trouble. Staff are so nice. My brother is unable to do anything for himself. The staff wash him and change his clothes every day unless he has an accident and then it's more. Cups of tea of coffee is always available whenever we visit.
The rooms and beds are always clean and tidy. He is allowed to have photos of his family on the window sill.
To make him feel at home. We have no worries. Thank you.
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Review from John U (Son of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and father spent the last years of their lives at Barchester Ashminster House Care Home and could not have received better treatment. The staff are exceptional, this includes the night shift workers. My mother was in the home for 2 and a half years and my father 1 year.
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Review from Kim H (Daughter of Resident) published on 21 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only in Ashminster for 5 weeks, but the care and support she received from the home was 5 star, they are a lovely care home with brilliant caring staff, my mum was lucky to have spent her last few wks with you, I know she was so well looked after and cared for.
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Review from Tracey P (Daughter of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I booked my mum into Ashminster House for nine days of respite care. From the moment we arrived, it felt as though she had been booked into a luxury hotel. The staff were very attentive and nothing was too much trouble for them. She's a vegetarian and was catered for superbly. She joined in the various
activities that are provided during the week. She really enjoyed her stay at Ashminster House and will return.
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Review from Caroline P (Daughter of Resident) published on 19 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Ashminster for a year and is content and well cared for.
The staff treat her with respect and friendship and her preference to not have male staff attend to her personal needs is respected.
She enjoys the food and her preferences are taken into consideration, even ensuring her plate
is hot at meal times.
Her needs are met to her, and our, satisfaction and she is encouraged, but not forced, to take part in activities. She is supported to perform what personal care she can and assisted with the rest. The hairdresser is there every week.
The management team are always willing to stop and talk and her care plan is kept up to date and reviewed with me 6 monthly.
There are refreshments available for visitors in the newly refurbished reception area at all times, including home baked cakes or biscuits.
The garden is well maintained and Mum has a bird feeder outside her window, which is kept stocked.
All staff are friendly and helpful and nothing is inconvenient for them.
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Review from C H (Daughter of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Original admission very welcoming even though after 9pm. Genuine care given throughout nine months until her death. Rooms are rather small and do not have shower en-suite. Laundry regularly went "missing". Difficulty in cleaning occupied room meant it was only cleaned around the edges. Nursing and care
given at very good standard.
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Review from C P (Daughter of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident for one month, before she died suddenly.
The care was kind and compassionate from all staff we met.
Thanks from my family at a very difficult time.
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Review from Susan (Sister of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister has been a resident of Ashminster House for over three years. I have found the staff very friendly and caring, sensitive to all her needs. They treat her with respect and dignity and she says she is very happy. The level of care and nursing from the staff is a credit to the General Manager.
As I live a long distance away from Ashford, when I ring I am fully updated with her well being, satisfied knowing she is being well looked after. A Big " Thank You " to all the Staff. The recent refurbishment of the care home is fantastic, light, bright and very welcoming and a joy to visit.
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Review from L E (Wife of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault any of the staff who are very caring and go out of their way to be helpful. My husband is a coeliac and he has no problem with getting gluten-free meals. As a family, we are very happy with my husband's treatment and cannot fault anything.
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Review from C E (Son of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to break some bad news to mum (son-in-law died) and we requested help from the staff who came immediately and provided support for mum after we had left. Mum could not be in a better place.
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Review from L R (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming friendly staff at all levels. Highest professional care but all with personal touches given. The home is clean, light well maintained without the awful smelly, dingy appearance. Good communal area for nursing and dining. I always felt my mum was in safe hands and I never felt concerned that
any of her needs were not being met.
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Review from Roderic G (Husband of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife went into Ashminster House for respite whilst I was in a London hospital. She was placed in an excellent room, was fed extremely wholesome and delicious food and had excellent care from all members of staff both day and night.
As a visitor, I was always made welcome.
In fact, when it was the
time for her to come home, she was reluctant to leave.
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Review from C N (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 80-year-old mother was struggling to live at home with mild/moderate dementia and kidney disease. I contacted Ashminster House and was so impressed moved mum in ASAP within four weeks mum looked like a new woman! She is putting weight back on.
Every single member of staff has been amazing. Mum is
settled, happy and the bonus for us is that I can take my puppy in to see mum which brightens her up no end.
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Review from L W (Daughter of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Ashminster House Care Home for three years now also my mother0in-law is a resident. I cannot fault anything at the home. The staff are very friendly and helpful and management are very good. There's always a smile from staff when I enter and they always keep me up to date with
anything relating to my mother. I can't say enough about the excellent home well done!!
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Review from Tracey A (Granddaughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely Nan joined Ashminster House in October 2014. Nan had the pleasure of being a member of Nursing, Rose Court and Memory Lane. Nan was happy and well cared for by all the team. They genuinely cared for her and it showed. The staff were always available to speak to us re Nan. Although Nan's memory
faded more and more, she still had a lovely smile for everyone and seemed generally happy. Right until the very end, Nan was well cared for and most of the time the staff couldn't do enough for her. We will miss you all.
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Review from Ian W (Husband of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to Ashminster House for her very few and final days. She was well cared for in the short time she was at Ashminster House.
The receptionist was so kind, helpful and sympathetic to our needs. She deserves a special mention!
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Review from Rosemary F (Father-in-law of Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely well run, most of the time under the deputy manager. We were made to feel very welcome and all the staff were very friendly and helpful. My mother-in-law went in for respite but due to her declining health (she was 101) and the death of her son, she was unable to return home. She
was very happy and had made new friends. She was always saying how kind everyone was to her.
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Review from Graham W (Son of Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care, especially Rose Court, is second to none. All of the staff are friendly and proactive with the residents. Thank you for the care and compassion shown. Good Luck to the new manager and her team!
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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Barchester Ashminster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Barchester Ashminster House Care Home is calculated as follows: ( (109 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Barchester Ashminster House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (98)

Meet the Team (9)

Syndie

Syndie Parbhu

Job Title: General Manager Joined: 2012

I qualified as a Nurse in 1996 and came to work as a Nurse in England in 1999, joining Barchester in 2012 and working my way up from a Registered Nurse (Mental Health) to Unit Nurse Manager, Deputy General Manager and now General Manager. I led our Dementia Nursing Unit and used the skills I have developed to ensure our Residents receive the best care they can get so they are settled in their home.


I have undertaken many areas of training to boost my skills including Leadership Training and Mentoring for which I recently mentored a Team Leader for her Care Practitioner Award. I like to keep up to date with Incontinence and Woundcare Training, Venepuncture, Peg Feeding, Diabetes and Epilepsy, Syringe Driver and Catheterisation which ensures Residents can be treated within our home for many ailments without the need of outside intervention.


Having worked with acute dementia for many years, I know how to run a Dementia Nursing Unit to a high standard and pass my knowledge on to our staff to ensure every Resident is well cared for.


I still cover Nursing shifts to ensure I know what is happening within our home and after 20 years of Nursing I strive to ensure our home is one of the best in its field.


Outside of work I enjoy spending time with my daughters and socialising with friends.

Tracy

Tracy Richards

Job Title: Administrator Joined: 2024

I have previously worked in retail for over 30 years working my way up to management level dealing with HR and the financial side of the business. I have now been with Barchester for over 3 years and I absolutely love it, the interaction I have with our residents and families is very rewarding. I am very proud to be working for a company that puts person-centred care at the heart of everything we do. I look forward to meeting and helping you in any way I can.

Alex

Alex Beacroft

Job Title: Administrative Assistant Joined: 2023

Hi my name is Alex and I have been working at Ashminster House since April 2023 as the Administrative Assistant.


I am the first point of call with enquires and will be the one to help guide you if your loved one is coming into our home. I thoroughly enjoy my role and I really enjoy supporting the residents and their families.


Outside of work I like to shop and go out for nice meals with friends and family.

Daniela

Daniela Georgieva

Job Title: Unit Nurse Manager Joined: 2015

I began work at Ashminster House in February 2015 as a care assistant whilst waiting to be registered as a nurse with the NMC. I have since been working as a Registered Nurse at Ashminster House and recently promoted to Unit Nurse Manager on the Memory Lane unit for people living with dementia. I am very passionate and dedicated, I enjoy working with my team to provide person-centered care to Barchester standard.
Out of work, I enjoy spending time with my family and going on nature walks.

Sabrina

Sabrina Cox

Job Title: Care Practitioner Joined: 2008

Sabrina began working at Ashminster House in 2008 as a Care Assistant.


She has developed her skills and successfully gained both Level 2 & 3 Health and Social Care Vocational Qualifications and has also now completed our In-House Care Practitioner Programme.


Sabrina currently leads our very homely Residential Dementia Unit with her team.


In her own time, Sabrina enjoys spending time with her family.

Elaine

Elaine Hilden

Job Title: Head of Lifestyle / Care Assistant Joined: 2003

I have worked at Ashminster House since 2003, first as a carer then progressing to an 'Activities Co-ordinator', now re-titled 'Head of Lifestyle'. I have a wealth of experience in my role as well as NVQ's in Health and Social Care, Activities in the Care Setting and Dementia.


I am passionate about fulfilling resident's everyday life, by getting to know the individual residents with a person centred approach, finding out about their experiences and helping them to express themselves, for example through reminiscing with items of old.


My interests outside of work include antiques, dogs and spending time with my family.

Gary

Gary Ward

Job Title: Head of Maintenance Joined: 2020

I started work at Ashminster House in February 2020. I have experience working in Nursing Homes and Hospitals as a Maintenance & Installation Engineer. I am a Qualified Plumber and I enjoy my job very much.
When I am off duty I like to spend time with my family and produce rock music as an amateur musician.

Matthew

Matthew Lamb

Job Title: Head Chef Joined: 2025

Matthew Lamb
Job Title: Head Chef
Joined: 06/01/2025
My name is Matthew, I am the Head chef of Ashminster House Care Home. I joined the Barchester team in January 2025 and I thoroughly enjoy working with the team and delighting our residents with my culinary creations and promoting their wellbeing. I’m a qualified NVQ level 2 Chef
In my free time, I enjoy spending time with my family, exploring on my motorbike and indulge in fishing.

Selma

Selma Chetram

Job Title: Head Housekeeper Joined: 2024

Hi my name is Selma, I am the Head Housekeeper of Ashminster House Care Home.


I joined the Barchester team in August 2024 and I enjoy spending time with the residents and hearing their life stories, they are very fascinating people. No two days are ever the same.


I have a career history working within the NHS and hotels as either a domestic Assistant or head housekeeper, I have always taken pride in my roles.


I love family time, and find so much happiness when my family and I are out walking my 2 little cockapoo puppies, or spending time at home with the family. I'm a big animal lover and own 2 dogs, 3 cats, 2 turtles.

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