Barchester Ashminster House Care Home

Clive Dennis Court, Off Hythe Road, Ashford TN24 0LX
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9.7 88 Reviews
  • Barchester Ashminster House Care Home, Ashford
Situated near to the historic town of Ashford, Ashminster House is a short journey away from the stunning countryside of Romney Marsh, the North Downs and the High Weald.

The accommodation at Ashminster House includes en-suite bedrooms which can be personalised to reflect the preferences of individual residents. Dining rooms are tastefully decorated and cosy lounge areas overlook an enclosed patio and garden which displays a beautiful range of established shrubs and colourful flowers throughout the seasons.

Each member of the team at Ashminster is dedicated and passionate about providing first-class 24-hour nursing care alongside expert person centred care for people living with dementia in their Memory Lane Nursing and Residential Communities. The team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Ashminster House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Syndie Parbhu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Older People and Older People with Dementia
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (2)

Visiting

  • Visiting welcome at anytime

Parking

  • Free parking on site

Barchester Ashminster House Care Home Reviews (88)

9.7

Barchester Ashminster House Care Home has a Review Score of 9.7 (9.731) out of 10, based on 11 reviews in the last 2 years.
Over all time Barchester Ashminster House Care Home has 88 reviews.

Overall Experience
  • 77
  • 10
  • 1
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Date Published
  • 88
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  • 11
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Reviewer Connection to Barchester Ashminster House Care Home
  • 37
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  • 5
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  • 1
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Total of 88, showing 61-80
Review from Sandra B (Daughter of Resident) published on 21 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was only in for two weeks and sadly died. He was very ill and the care and compassion showed by all staff to my father and also family members, especially my mother was outstanding. Nothing was too much and they kept us informed at all times. They were so respectful when my dad was in the
last few hours of his life.
The atmosphere is extremely warm and welcoming. I would not hesitate to recommend Ashminster house to anyone.
Thank you all so much.
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Review from Joe R (Son of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved into Barchester Ashminster House Care Home following a hospital admission. Cannot fault the staff or the home. Mum has settled in well and I am pleased.
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Review from Bob C (Son of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my dad's care. Everybody is very helpful.
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Review from Elaine R (Daughter of Resident) published on 12 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Ashminster for six months now, we have been made welcome by everyone from the moment we arrived.
Mum is very happy and frequently tells us how friendly, kind and caring everyone is towards her," nothing is too much trouble". She is treated with dignity and supported day and night,
the staff listen.
The acting manager, unit manager, all the nurses and staff are friendly professional and approachable.
Mum always looks well cared for and is encouraged to sit in the lounge and join in. Mealtimes are relaxed, background music playing, and everyone is encouraged to eat at their own pace with staff quietly assisting if needed.
I am so glad we found Ashminster and I believe Mum is happy too.
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Review from Malcolm S (Son of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only a short-term resident, end of life care. Her care was excellent and she passed away in peace and with extreme dignity. The staff were all friendly and caring and they would do anything for her. The manager knew all of Mum's circumstances, remembered my name which was rather impressive.
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Review from I M (Resident) assisted by family/friend published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't think you can find a better home. I am looked after very well. I think the manager is amazing. The carers are all very nice girls. Always very kind and willing to help. The head chef is very good and does a good variety of food and tries to please. It is a shame he is going - Can you find one
like him.
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Review from Ian K (Son-in-law of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Ashminster House for over a year now and enjoys the care she receives. She remains mobile and takes part in a number of activities such as cooking, handicraft and bingo. She receives excellent care from dedicated staff who regularly give us feedback and are very caring and
helpful at all times.
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Review from Lynn H (Daughter of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy for Mum to be in a lovely caring home. Nothing was too much trouble.
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Review from Ann D (Cousin of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great atmosphere, clean, friendly, good food. Very impressed so far. Home from home environment. Thank you.
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Review from Alan D (Cousin of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the cleanliness and friendly staff. Would certainly recommend it to family and friends.
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Review from Edward U (Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased how this home is meeting my medical needs. My wife is also a resident with dementia. All levels of staff work well together and I am sure that we are well looked after.
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Review from H J A (Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far I have enjoyed my time here, the staff are very helpful and are always there to give advice when it's needed - nothing is too much trouble.
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Review from M T (Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy - very good. Excellent staff. Enjoyable company and games and quizzes.
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Review from Patricia Jean L (Wife of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home for 3 and a half years. It was very difficult in the beginning when all staff and management tried to help my husband settle down. It took me a long time to accept my dear husband being away from our home. I spend most days at the home where I love to be.
The staff
and management are amazing. He is looked after great. It's not what we want for our loved ones but with all their help I am now coping a lot better.
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Review from Rebecca R (Granddaughter of Resident) published on 22 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was lucky enough to get a place at Ashminster in January 2017. Ashminster staff are so caring towards my grandmother, looking after her in a gentle, respectful and professional way. The home is very well run by the general manager, who has always been on hand to liaise with our family.
I would highly recommend Ashminster to other families as I know from unfortunate first-hand experience that gems like this home are few and far between.
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Review from J E H (Husband of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the husband of an 86year old Parkinson's Disease sufferer, who entered the home 10 weeks ago when she was very unwell indeed.
Thanks to the care received she is now well enough, against all expectations, to return home again.
The management, nurses and carers were (with one exception) pleasant
and welcoming at all times.
The general atmosphere was happy, relaxed and quietly efficient.
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Review from J P (Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had dementia for over 8 years and spent her last 16 months living in Ashminster House. After interviewing 5 other care homes, I chose Ashminster because it looked and smelt clean and the staff were all well presented. Furthermore, when caring for my wife, I found them all to be most helpful,
caring and sensitive to her many needs. Basically, nothing she required was too much trouble. My wife, family and I consider it most fortunate that she was in Ashminster for the last 16 months of her life.
At 86, I am enjoying a 4-week respite at Ashminster to help me recover from a knee replacement. As the staff did such a good job helping my wife, I thought that I would take advantage of the same facilities that she had received.
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Review from Linda W (Daughter-in-law of Resident) published on 18 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum initially and reluctantly went into Ashminster House Care Home October 2016 for 3 weeks respite care after Dad had a fall and was admitted to hospital. Unfortunately, his recovery was very slow and Mum had to stay in Ashminster for longer. In December Dad joined Mum for convalescence. The staff
pulled out all the stops to get them a double room and all in time for Mums birthday. Dad was very poorly and never really recovered from his fall and passed away after only 1week in Ashminster. During this time the staff were amazing and gave them both all the care and attention they needed. Mum is still in Ashminster and only just this week has decided that she is going to sell her property and stay in Ashminster House Care Home permanently. The family knew this was the only realistic option she had but we had to wait for Mum to come to this conclusion herself.


The dedicated staff continue to give outstanding support to Mum and us and in helping to make this transition through a difficult time.

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Review from Angela C (Daughter of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment that my sister and I walked into Ashminster House to find a suitable nursing home for my mum, we felt at home. From the manager down, we and mum were treated with nothing but kindness, respect and dignity. Mum went into Ashminster House for end of life care and she could not have
had better care. The staff all do a very difficult job with kindness and compassion at all times. I have nothing but praise for them all.
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Review from Jacqueline B (Daughter of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never thought that my mother would be cared for in a nursing home but from the moment that we walked through the doors at Ashminster House, we knew that this was the right place for her and the family.
Our mother was looked after with compassion, dignity and respect.
We will never forget what you
all did for her.
You are truly amazing people - thank you.
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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Barchester Ashminster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Barchester Ashminster House Care Home is calculated as follows: ( (109 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Barchester Ashminster House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (98)

Meet the Team (9)

Syndie

Syndie Parbhu

Job Title: General Manager Joined: 2012

I qualified as a Nurse in 1996 and came to work as a Nurse in England in 1999, joining Barchester in 2012 and working my way up from a Registered Nurse (Mental Health) to Unit Nurse Manager, Deputy General Manager and now General Manager. I led our Dementia Nursing Unit and used the skills I have developed to ensure our Residents receive the best care they can get so they are settled in their home.


I have undertaken many areas of training to boost my skills including Leadership Training and Mentoring for which I recently mentored a Team Leader for her Care Practitioner Award. I like to keep up to date with Incontinence and Woundcare Training, Venepuncture, Peg Feeding, Diabetes and Epilepsy, Syringe Driver and Catheterisation which ensures Residents can be treated within our home for many ailments without the need of outside intervention.


Having worked with acute dementia for many years, I know how to run a Dementia Nursing Unit to a high standard and pass my knowledge on to our staff to ensure every Resident is well cared for.


I still cover Nursing shifts to ensure I know what is happening within our home and after 20 years of Nursing I strive to ensure our home is one of the best in its field.


Outside of work I enjoy spending time with my daughters and socialising with friends.

Tracy

Tracy Richards

Job Title: Administrator Joined: 2024

I have previously worked in retail for over 30 years working my way up to management level dealing with HR and the financial side of the business. I have now been with Barchester for over 3 years and I absolutely love it, the interaction I have with our residents and families is very rewarding. I am very proud to be working for a company that puts person-centred care at the heart of everything we do. I look forward to meeting and helping you in any way I can.

Alex

Alex Beacroft

Job Title: Administrative Assistant Joined: 2023

Hi my name is Alex and I have been working at Ashminster House since April 2023 as the Administrative Assistant.


I am the first point of call with enquires and will be the one to help guide you if your loved one is coming into our home. I thoroughly enjoy my role and I really enjoy supporting the residents and their families.


Outside of work I like to shop and go out for nice meals with friends and family.

Daniela

Daniela Georgieva

Job Title: Unit Nurse Manager Joined: 2015

I began work at Ashminster House in February 2015 as a care assistant whilst waiting to be registered as a nurse with the NMC. I have since been working as a Registered Nurse at Ashminster House and recently promoted to Unit Nurse Manager on the Memory Lane unit for people living with dementia. I am very passionate and dedicated, I enjoy working with my team to provide person-centered care to Barchester standard.
Out of work, I enjoy spending time with my family and going on nature walks.

Sabrina

Sabrina Cox

Job Title: Care Practitioner Joined: 2008

Sabrina began working at Ashminster House in 2008 as a Care Assistant.


She has developed her skills and successfully gained both Level 2 & 3 Health and Social Care Vocational Qualifications and has also now completed our In-House Care Practitioner Programme.


Sabrina currently leads our very homely Residential Dementia Unit with her team.


In her own time, Sabrina enjoys spending time with her family.

Elaine

Elaine Hilden

Job Title: Head of Lifestyle / Care Assistant Joined: 2003

I have worked at Ashminster House since 2003, first as a carer then progressing to an 'Activities Co-ordinator', now re-titled 'Head of Lifestyle'. I have a wealth of experience in my role as well as NVQ's in Health and Social Care, Activities in the Care Setting and Dementia.


I am passionate about fulfilling resident's everyday life, by getting to know the individual residents with a person centred approach, finding out about their experiences and helping them to express themselves, for example through reminiscing with items of old.


My interests outside of work include antiques, dogs and spending time with my family.

Gary

Gary Ward

Job Title: Head of Maintenance Joined: 2020

I started work at Ashminster House in February 2020. I have experience working in Nursing Homes and Hospitals as a Maintenance & Installation Engineer. I am a Qualified Plumber and I enjoy my job very much.
When I am off duty I like to spend time with my family and produce rock music as an amateur musician.

Matthew

Matthew Lamb

Job Title: Head Chef Joined: 2025

Matthew Lamb
Job Title: Head Chef
Joined: 06/01/2025
My name is Matthew, I am the Head chef of Ashminster House Care Home. I joined the Barchester team in January 2025 and I thoroughly enjoy working with the team and delighting our residents with my culinary creations and promoting their wellbeing. I’m a qualified NVQ level 2 Chef
In my free time, I enjoy spending time with my family, exploring on my motorbike and indulge in fishing.

Selma

Selma Chetram

Job Title: Head Housekeeper Joined: 2024

Hi my name is Selma, I am the Head Housekeeper of Ashminster House Care Home.


I joined the Barchester team in August 2024 and I enjoy spending time with the residents and hearing their life stories, they are very fascinating people. No two days are ever the same.


I have a career history working within the NHS and hotels as either a domestic Assistant or head housekeeper, I have always taken pride in my roles.


I love family time, and find so much happiness when my family and I are out walking my 2 little cockapoo puppies, or spending time at home with the family. I'm a big animal lover and own 2 dogs, 3 cats, 2 turtles.

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