






Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.
Part of The Willow Community, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life...
Care Provided by Betsy Clara House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to care needs assessment
The price(s) shown are provided by the care home. Contact Betsy Clara House Nursing Home for full pricing details and T&Cs.
Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Integrum Care Group
- Private Owned
Person in charge
- Isabel Nyirenda(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with male-only unit(s)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (45)
Visiting
- Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.
Parking
- There is free off-street parking available on site.
Betsy Clara House Nursing Home Reviews (83)
Betsy Clara House Nursing Home has a Review Score of 9.6 (9.598) out of 10, based on 11 reviews in the last 2 years.
Over all time Betsy Clara House Nursing Home has 83 reviews.
No nasty smells anywhere, all the rooms we saw were beautifully decorated, infact the whole building is decorated lovely, all the flooring is Vynal for good reasons! Security is excellent as is the quality of the fixings and fixtures.
We were shown round by Claire a director of the company along with Head of Housekeeping Jenny.
All the staff are caring and friendly, we knew straight away Betsy Clara would be perfect for my mum.
We moved mum in on Wednesday 3rd June 2026. We cannot fault it I highly recommend Betsy Clara to anyone.
Mums been here now 2 weeks and all the staff have been fantastic and caring to my mums needs. From the management to the nurses and carers absolutely brilliant.
Betsy Clara knocks spots off Sutton Valence 100%
Georgina H
Thank you so much for your lovely review Georgina, Mum is a pleasure to have with us.
The care is of a high standard and the staff are always kind and caring to my wife and in fact all the residents.
Dear Jeffrey, thank you so much for your kind review.
Staff always welcoming & great with the residence.
Rob is always clean & tidy & happy.
Dear Jackie, Thank you so much for your kind review.
Betsy Clara staff and are very welcoming to us as visitors, friendly and attentive. Our loved one is well cared for and very happy. Everyone is treated as an individual and likes/dislikes are respected.
Dear Anne-Marie, thank you so much for your kind review.
My brother is very happy and contented it's lovely to visit him and seeing him so happy and at peace
Dear SC, thank you so much for your very kind review.
My son recommend this home to me and Im very glad we came an looked at it. its the best home for my wife Theresa. she is much happier there. and the manager is very kind and good. the staff are very good they are always looking to see if every one is ok. thank you for this lovely homefor my darling wife.
Dear Robin, thank you so much for your very kind review.
He is my lovely grandpa!
Myself and my cousin Daniel live in the North West whilst auntie Sue has been staying down there to be there for him.
It was our first visit to the home, I've visited grandpa and his wife Carol in Kent a few times.
I was really humbled by how clean, tidy and well organised the home is. The staff all feel so sincere and deeply caring.
This has really put me at comfort knowing grandpa is happy there! He seems to finally be resting and relaxing and enjoying his later life, knowing he is safe.
We are coming back for a Christmas visit next month - feeling grateful.
Thank you Naomi for taking the time to write this review, it is our great pleasure supporting your grandpa, he brings smiles to us all every day
The "challenging behaviour" his last care home reported seemed to disappear as he was warmly welcomed into the caring arms of Betsy's manager and her dedicated team.
Despite visiting at random times, Brian has always appeared well presented and there is always staff available to watch all residents, nobody goes neglected.
If that is not enough, The manager has taken time to check in on me whilst I've been unable to visit due to illness, as well as providing pictures and videos of the residents .
Above and beyond!
Thank you for your lovely words Sue, it is our pleasure to support our residents, and all those who are important to them. We hope everyone feels like important members of the 'Betsy family'.
My mum moved to Betsy Clara in May 2025 as the previous care home she was in could no longer meet her needs. Our first impression on arriving was what a lovely, bright and friendly place it was. Since she has been at Betsy Clara she appears to have settled in nicely and remarkably seems calmer. I'm sure this is down to the wonderful caring staff and the happy atmosphere of the home. Mums room is lovely, bright and tidy and mum herself always looks clean with her hair nicely done. She is eating a lot better too which is great! Although mum hasn't been there long, we as a family know she is getting the best care possible. A big, big thank you to all the staff at Betsy Clara. You are all angels!
Thank you so much for your kind words Teresa. It is lovely to see Mum thriving, and our pleasure to care for her
Mum was transfered to Betsy Clara Nursing Home a few months ago due to a change in her needs. Since becoming a resident here there has been a notable improvement in her general health and well being. The previous care home she was in was clearly well below what could be considered to be of a decent standard. In short, the staff, facilities and general atmosphere at Betsy Clara Nursing Home are incredible! Thank you to all the staff for your care, understanding and commitment in improving mum's quality of life.
Thank you Steve, for your positive comments. Your Mum is a pleasure to care for, and makes us smile every day! Lovely to see her thriving
Although she had severe Dementia she was settled and happy there. Mum could be challenging at times and the team at Betsy handled these episodes extremely when. In the main mum was normally relaxed.
As her Son I found Betsy to be very welcoming. All of the team I found to be passionate about providing the best care that they could.
We could visit during the day at any time, obviously it's best to avoid meal times. The great thing was because we would arrive without the need to phone ahead and we visited in the communal lounge we could see just how well Betsy was being run. It was totally transparent, open and honest.
Mum has now sadly passed, and I will always be grateful to the team for their passion and love that they showed my mum. Thank you for everything that you did.
Thank you for taking time to complete this review. It has been our pleasure to care for your Mum, we shall all miss her, and wish you and Dad well
My dad became a resident at Betsy Clara in February 2024 following the sudden passing of my mother. I cannot recommend Betsy Clara more highly. The staff are all so amazing, kind, caring and so loving to all the residents, and the peace of mind it has given me to know that my lovely Dad is so well looked after has been such a relief. Not only are they amazing for Dad, but they have been a continuous kind and caring support to me. I'm forever grateful that Dad is there, safe and as happy as he can be in his world. The weekly entertainment and activities are fantastic, and it's great to see Dad singing along or having a little dance with a big smile on his face. I can't thank everyone enough for everything they do. Truly amazing people.
My husband has been at Betsy Clara House Nursing Home for just over eighteen months. It is so nice to be able to leave him and know the staff will not only look after him but love him as well. It is home from home.
The staff are caring and looked after Mum extremely well. They managed her Alzheimer's changing behaviour and needs. Mum enjoyed the at least weekly singers and other related music activities. The home caters for all but does splendidly for those with dementia.
Many thanks to everyone at Betsy Clara who looked after Mum and our family so well. It is very much appreciated.
I found the home clean, warm and inviting. The staff are friendly and the food is good. They have a variety of equipment to lift, bathe and help the residents move. Security for the residents is good and their safety is well catered for.
The staff, without exception, were all really kind, patient and caring with Dad. Nothing was rushed, his dignity respected, and he was well cared for throughout his stay.
Many thanks to all who looked after him; it is very much appreciated.
Thank you for your kind words; it was our pleasure to care for your father.
The home may not look like a hotel like the other homes Mum was in, but it's the care that is the most important thing.
The care is the most important thing, and we are so pleased you are happy with the care that is given. Thank you for your lovely review.
This is a review from my brother and I. My father has been here for a while. He is left on his bed lying in urine for a long time, no bed covers on him, the curtain closed at 1.30 pm, the door half closed, the room was so dirty and untaken tablets on the floor, I have seen dog kennels cleaner than this. My father's hands and legs were covered in human faeces, and dried faeces on my father's urine bottle. Tell me where is the care, and this is every time we go there.
The carers are all very friendly and helpful.
Dad seems very happy.
My husband has been a resident since September 2022. I have always been impressed by the kindness and attention given to him. The management have always been helpful. The carers and other staff have always shown their best when helping my husband.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 August 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Betsy Clara House Nursing Home.
There are no upcoming events for Betsy Clara House Nursing Home.
Awards / Recognitions (1)
- 04 Jun 2026Recipient: Betsy Clara House Nursing Home
Meet the Team (3)

Isabel is an experienced Home Manager and Registered General Nurse (RGN) with over 20 years’ experience in health and social care. She has led both individual homes and multi-site services, with a strong track record in improving quality, supporting teams and delivering person-centred care. Isabel is passionate about creating a warm, safe and supportive environment where residents, families and staff feel valued and respected.

Adriana has been with Betsy Clara since 2016, joining the team as a Registered Nurse. Over the years, she has demonstrated exceptional clinical knowledge, dedication and leadership, progressing into her current role as Deputy Manager.
With extensive experience in residential and nursing care, Adriana has supported residents with a wide range of complex health needs, including those living with dementia and requiring end-of-life care. She is deeply committed to delivering safe, compassionate and person-centred care, ensuring that every resident is treated with dignity, respect and kindness.
Throughout her time at Betsy Clara, Adriana has played a key role in mentoring and developing the nursing and care team, promoting high clinical standards and fostering a culture of continuous improvement. Her calm and supportive leadership style helps create a positive working environment where staff feel confident, valued and empowered to deliver the highest quality of care.
As Deputy Manager, Adriana works closely with the management team to ensure the smooth running of the home, maintaining compliance, supporting staff development and always keeping residents’ wellbeing at the heart of every decision.

After working for many years in administration, I came to Betsy in November 2024 as maternity cover.
I am delighted to now be a permanent part of the team.
I thoroughly enjoy meeting residents’ families and interacting with residents, which I have grown very fond of.
Being an Administrator is so rewarding, and Betsy has such a lovely atmosphere.
I am proud to be part of such a supportive, caring team.
My role is very enjoyable, and I hope to continue for many years, with what I feel is now my second family.
Frequently Asked Questions about Betsy Clara House Nursing Home
What types of Care is Betsy Clara House Nursing Home registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Betsy Clara House Nursing Home have?
There are 45 Single Rooms.
What are the Facilities & Services at Betsy Clara House Nursing Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Betsy Clara House Nursing Home to the centre of Maidstone?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Betsy Clara House Nursing Home to verify any information. View our terms and conditions. Betsy Clara House Nursing Home has an Enhanced Service -more info.