Harbledown Lodge Nursing Home

Old London Road, Upper Harbledown, Canterbury CT2 9AP

Set in extensive grounds of 50 acres which include attractive gardens and mature woodland the building is an elegant Georgian House believed to be circa 1825.

Harbledown Lodge with a team of experienced Registered Nurses offering 24hr cover can deliver care to meet the needs of those service users diagnosed as requiring a Nursing or Dementia environment.

Group: Nicholas James Care Homes Ltd

Person in charge: Aji Jose (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 44

Shared Rooms: 6

Rooms with ensuite WC: 34

Weekly Charges Guide: Nursing Care Single from £800 , Nursing Care Shared (per person) from £750 (These prices are only a guideline, please contact Harbledown Lodge Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harbledown Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Harbledown Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Harbledown Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.265 for Harbledown Lodge Nursing Home is calculated as follows: ( (110 Excellents x 5) + (138 Goods x 4) + (35 Satisfactorys x 3) ) ÷ 283 Ratings = 4.265

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Harbledown Lodge Nursing Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 19 Reviews ÷ 11.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Harbledown Lodge Nursing Home has a Review Score of 9.3 (9.265) from 24 Reviews


Average Ratings

  • Excellent
    8
  • Good
    16
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harbledown Lodge Nursing Home?

  • Extremely LIKELY
    14
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harbledown Lodge Nursing Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Resident / Service User
    3
  • Husband of Resident/Service User
    2
  • more

My mother is in Harbledown Lodge she receives very good palliative care. The staff are always cheerful, friendly, it is a very nice environment.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Harbledown Lodge staff and management have gone above and beyond to ensure my mum is in a safe and caring environment and that she receives the care she needs. I live abroad and knowing mum is in the best place for her has made it easier for me, as well as knowing she is safe and cared for going forward. We have been here 2 days and so far I can't fault them.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Because they do things properly.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Quite good and friendly.

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   3.5 out of 5

I like this home very much.

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   4.2 out of 5

My father, aged 87, was transferred to Harbledown Lodge after 4 weeks in hospital following a catastrophic stroke which, among other things, had rendered him blind. I can honestly say that the care my father received from all the staff at Harbledown Lodge was fantastic. They were all so very sweet and caring to him and to my visiting mother and me. I constantly bombarded staff with questions and requests, they were all so kind and patient. My father was always clean, tidy and comfortable and seemed much more at peace than when he had been in hospital. Sadly he died 15 days later and the staff showed such concern and empathy. Faultless.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very good and caring staff. Always cheerful. Nothing was too much trouble. They listened to problems. They were quick to come when help was needed. They were all endlessly patient with not very easy people.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have found the home very friendly and helpful.

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   4 out of 5

Couldn't be more happier as a family with the care provided to my Dad. We moved Dad to Harbledown after poor care from another service. Care provided here far surpasses any care Dad has had in previous years. Thank you.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   3.6 out of 5

Overall very happy with this nursing home, and they look after my mother well and with dignity and respect. The staff are courteous and always try and go the extra mile to fulfil my mother's wishes.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

All the carers and staff are very friendly and look after me when I visit as well as my husband. We enjoy the activities and fares that are put on too.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother hasn't been in the home very long but all the staff seem caring and friendly.

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   3.9 out of 5

We as a family of our mother visit our care home nearly every day to see her. We are very happy with everything at the home and would recommend the home to other people as out mother, nan and great nan are settled there and seem happy. I am very close to my mum and that's why I see her every day.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother's needs are provided for when I inform staff of issues and concerns. Daily support to get washed and dress fluctuate depending on which staff are present or available. My mother is generally happy living at Harbledown but I need to be vigilant and proactive to ensure her care is kept at a good level.
Many staff are helpful, attentive but often overstretched in providing care to residents.
Activities are interesting and there is a good range of indoor pursuits made available on weekdays.

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   3.6 out of 5

Overall, the resident seems happy and settled. Carers are excellent and very kind and know her needs. It's a shame that some of our favourite carers and managers have left, we felt confident with them. We sometimes feel the carers need more help and more staff as they can be busy with a resident in their room and so we can't always find a carer if we needed one urgently/soon. They work very hard and are dedicated - thank you! Food is adequate but can be cold when Mum gets it. Sometimes, it doesn't look very appetising, but we understand the cooks do as best as they can. Mum walks 'a lot' and we're sometimes concerned she may fall. We are glad that Mum is being cared for here.

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   4 out of 5

A very well run residential home with excellent staff who are very helpful and cheerful. The home is always clean and there are good facilities to make use of. The dining area in first class and the food provided is good. My uncle is always cheerful and well looked after. The nursing/doctor care is always professional and well organised when needed.

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   4.3 out of 5

Overall, I'm pleased with the service my mother receives. I'm glad to see her care folder in the room which keeps the family somewhat up to date with the care she is receiving. (On social interaction no timings recorded).

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   3.6 out of 5

My aunt seems happy here and is looked after well no complaints.

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   3.7 out of 5

I am very happy with the care Mum receives. She is happy at Harbledown and is regularly seen by her doctor. I am informed whenever Mum is unwell and am able to visit her daily. I feel sure that Mum's safe in the home and she has opportunities to take part in various activities during the day as far as she is able. I feel the staff support me as much as my mum.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has been in this nursing home since March 2015, The staff have always been very friendly. When he is ill the nursing staff have been good and always informed me of the situation and my family. They have adjusted to his different needs and always kept a close eye on his symptoms. He is well looked after.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The care is very good and everyone is so helpful. All the staff are very efficient and always in good humour.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My Mother has been in this nursing home for a short while, if the care and nursing continue as at present I would review and upgrade to extremely likely. There are ongoing improvements to the home which can only enhance the care for the residents.

How likely would you be to recommend Harbledown Lodge Nursing Home? Likely

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Average Rating:   4.3 out of 5

When I visited my uncle in June 2016, he was in very good spirits, laughing and joking with us all - he also seemed really comfortable and relaxed despite his dementia. The staff were very friendly and relaxed but they were also totally professional. I was so happy to see my uncle in such a kind and professionally run place. The atmosphere was open, friendly and have no hesitation in recommending Harbledown Lodge to anyone who is seeking a first class care home for any member of their own family.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

From what I have seen the care home is a pleasant environment. Given that it is a care home the residents seem to be as comfortable as they can be. Staff are pleasant and seem to make every attempt to involve the residents.

Generally I am very happy that my mother has found a place she can be looked after with dignity.

How likely would you be to recommend Harbledown Lodge Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

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