Harbledown Lodge Nursing Home

Old London Road, Upper Harbledown, Canterbury CT2 9AP
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9.6 86 Reviews
  • Harbledown Lodge Nursing Home, Canterbury
Set in extensive grounds of 50 acres which include attractive gardens and mature woodland the building is an elegant Georgian House believed to be circa 1825.

Harbledown Lodge with a team of experienced Registered Nurses offering 24hr cover can deliver care to meet the needs of those service users diagnosed as requiring a Nursing or Dementia environment.
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Care Provided by Harbledown Lodge Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • Self-Funded Nursing Care: £1600 – £1750
  • Self-Funded Nursing Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1750

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Harbledown Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Aji Jose (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (34)

Harbledown Lodge Nursing Home Reviews (86)

9.6

Harbledown Lodge Nursing Home has a Review Score of 9.6 (9.601) out of 10, based on 45 reviews in the last 2 years.
Over all time Harbledown Lodge Nursing Home has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Harbledown Lodge Nursing Home
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  • 5
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Total of 86, showing 41-60
Review from Karen R (Daughter-in-law of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was treated with the utmost kindness and dignity for the short time he was there. All staff were so welcoming and friendly and couldn't do enough for us as a family going through a very difficult time. Home was very clean and comfortable and we couldn't have asked for more. We cannot
recommend highly enough and were kept informed of everything as it happened and always happy to answer any questions we had. RIP Father-in-law you had a very dignified and peaceful transition.
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Review from Shirley G (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleasant staff, always helpful and friendly. Keeps the relatives informed, and always place the residents' feelings first. It is a bit of a pain having to remember to book a time to visit the day before, although when I have forgotten and phoned in the morning, it's never been a problem!
Only
criticism is that day areas are a little dated.
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Review from S A (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Harbledown Lodge for the excellent care they gave my dad during his stay with them. I found them very friendly and caring as well as professional.
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Review from Elizabeth R (Wife of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was given his own room and allowed his own clothes. The staff were always caring and pleasant, even in difficult circumstances. The room was cleaned daily, swept and washed and the bed changed, sometimes more than once a day. The meals were very good and I was allowed to help my husband with
his meal when I was in, mainly at luntime. He was given a television and a radio. My husband wasn't able to join in any activities and social services paid the cost.
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Review from Stephen J (Son of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is looked after very well and the staff are friendly and helpful. Overall we are happy with the care home.
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Review from Mathhew N (Son of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is always understanding of my working shifts and is flexible for visits. I have no concerns about leaving my mum here. We are kept informed of any issues. The one improvement would be getting her out and about being pushed around in a wheelchair, this may be done but I am not sure.
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Review from Lee H (Son of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult to assess some of the areas as no previous experience with care homes. Generally pleased with the care Dad is receiving. The staff and management are always friendly. If finances allowed the facilities could do with some refurbishment and decorating.
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Review from L C (Husband of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife suffered a major stroke and is now bedridden and unable to take proper food and drink as a result the food and drink and activities boxes cannot be completed. However I must say I am very impressed with the high standard of food provided for the residents I see when visiting my wife. I continue
to be happy with the care and attention my rice receives from all the staff at Harbledown Lodge Nursing Home and it would be appreciated if you could pass my thanks onto them.
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Review from N P (Son of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with how Mum has settled into Harbledown Lodge Nursing Home. the staff have taken the time to understand what she likes to eat and drink and how to assist her in feeding, They have also ensured she gets out of bed each day and treat her with dignity when she is moved. The room is also
very bright and clean with good views of the countryside. Overall, we are very grateful with how smoothly the transition has gone.
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Review from Nikki K (Daughter of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was well cared for and safe at Harbledown Lodge. The staff were very friendly, and the management team worked well together. My mum was at Harbledown for five years, and during this time, I had no concerns about the care she received. During the last week of my mum's life, we were able to visit
and stay as long as we wanted, and arrangements were even made for me to stay overnight. During this time, the staff continued to treat my mum with dignity and kindness. The management team were on hand to help us through this difficult time, and it was clear to see how much they cared for all their residents. We are extremely grateful to everyone who works at Harbledown Lodge for the way they cared for my mum, but also to us as a family during the final days of mum's life.
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Review from Denise C (Daughter of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and helpful. They are taking good care of our dad. We are grateful for everything they are doing for him.
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Review from S C (Wife of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, food and very clean.
All staff very courteous and welcoming.
Safety and security excellent.
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Review from Sue J (Daughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was fast-tracked from hospital to Harbledown Lodge on 25 October for end of life care and sadly passed away on 30 October. The care she received was exceptional. The staff were amazing. Everything possible was done to ensure she was comfortable. It was the perfect place for her to spend her
last days. The kindness shown to us by those associated with her final hours was comforting. I have no hesitation in recommending Harbledown to anyone in the same predicament. This is a truly wonderful place and our heartfelt thanks go to all those who cared for our mother during her final days and hours.
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Review from Rachel M (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for over a year at Harbledown Lodge.
She is very happy there. She is treated with dignity and respect.
Nothing is too much trouble for the staff, they are friendly and always willing to help.
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Review from A P (Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everything in this care home.
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Review from R H (Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good home and good care.
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Review from R K (Husband of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and pleasant. The patient care is very good indeed. It is a difficult time for my wife, but she is comfortable in the care here.
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Review from A T (Wife of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment of my husband has been excellent. It had been predicted that he was very close to the end of his life but since being cared for here, he has had a new lease of life. He is fed and watered well and kept very clean and comfortable.
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Review from K S (Friend of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really welcoming and friendly. The home has a lovely atmosphere. The food is very good, well presented and pureed to suit his needs. Always offered tea and biscuits. The nursing home is always clean and my friend always looks clean and well looked after. My friend is very happy here.
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Review from J F (Wife of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a lot of help and care from the whole team and management.
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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Harbledown Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.601 for Harbledown Lodge Nursing Home is calculated as follows: ( (341 Excellents x 5) + (153 Goods x 4) + (26 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 521 Ratings = 4.601
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbledown Lodge Nursing Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Sreeja

Sreeja Saimon

Job Title: Registered Manager Joined: 2008

I am a registered nurse and manager, having joined this company in March 2008. My career started as a senior care assistant, and from there, I built up my career. I have completed my management course and also done the exams to achieve my NMC pin as a registered nurse in the UK. My personal experience in caring helped me to care for others, understand their needs and provide support, and make personal connections with families, which makes a positive impact to improve the care. My managerial experience helped me to take on challenges and get opportunities to learn and grow.

Lethi

Lethi Damodaran Nair

Job Title: Deputy Manager Joined: 2008

I qualified and enrolled as a registered nurse in 1991 in India. Later, on, I moved to the UK 2005 and started my career as a senior carer in a learning disability care home. Then, I moved to Harbledown Lodge as a senior carer. I enrolled as a registered nurse in the UK in 2011 and started as a deputy manager at Haydon Mayer care home. I was runner-up for the Kent Nurse Award in 2017, mainly for making a change in people's lives by enabling them to recover and regain their strength for those who were admitted to assessment beds. In between, I nurtured my clinical experience in stroke care and trained on critically ill patients while working at the stroke units at Kent and Canterbury hospitals.

Shiju

Shiju Joseph

Job Title: Head chef Joined: 2018

I am qualified as Head Chef at the Harbledown Nursing Home, where I have proudly worked since 2018. This job marks the first in my experience in the care sector, where previously I worked at a hotel as a chef for 20 years. I take great pride in making nutritious meals tailored to each dietary needs of the elderly residents, ensuring that they all enjoy their food. My passion for cooking is matched by my commitment to delivering high standards of care through food.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harbledown Lodge Nursing Home to verify any information. View our terms and conditions. Harbledown Lodge Nursing Home has an Enhanced Service - more info.