Harbledown Lodge Nursing Home

I am very grateful that the staff at the hospital in Margate suggested that my sister come to Harbledown Lodge. The manager and administrator explained the setup. The nurses and carers are friendly and efficient. The food is good and varied and there are different kinds of drink.

A peaceful home in beautiful natural settings. Staff are friendly and helpful. Mum is being looked after well and is making a good recovery currently. The home is clean and well-maintained. There are many activities going on for the residents. Such as sitting outside on the terrace and doing art and creative things. Mum hopes to join these activities in the near future.

The staff have been exceptional in their care for my mother. I can be safe in the knowledge that she is receiving the best care, is safe but is also happy. It is very pleasing to see the interactions between my mother and her carers, where you can see genuine warmth between them.

Dad only went into Harbledown Lodge 3 days ago so could not really give excellent for facilities, food and drink and activities as not been there long enough to witness these things but the nursing home is on beautiful grounds and the staff are all very friendly, helpful and kind. They all seem very loving towards their patients and Dad is treated with dignity.

We couldn't find a better place for my mother-in-law to live. The staff are so caring and the care they provide is first class.

I am so happy she is here. I even receive text messages updating me.

My overall experience was extremely positive. I have not seen my nan that happy in a long while. She has seemed to get her personality back since her first fall. She expressed how lovely the staff were and how nice the food was! She seemed extremely content which was very reassuring.

Catering could be a little better. Dad is bored. Care is generally good though Dad does say from time to time they are rough when handling him.

Overall the care was good with all needs met health and hygiene. It was difficult to converse either patient/carer wise but it was acceptable considering the complex situation. Slow deterioration over time due to lack of stimulation and long stints in the lounge in his chair. Care of personal clothing very untidy and disorganised. Other people's clothing in the wardrobe and drawers!

My mother receives excellent care and is very well supported. The staff are so kind and loving. She is very happy at Harbledown Lodge.

With all my thanks and respect to all concerned.

I visit my sister as much as I can as I live in North London and it takes me about 2 hours to drive there. My sister has a main carer. I try to come once a month. I find the staff helpful and friendly.

My father-in-law was treated with the utmost kindness and dignity for the short time he was there. All staff were so welcoming and friendly and couldn't do enough for us as a family going through a very difficult time. Home was very clean and comfortable and we couldn't have asked for more. We cannot recommend highly enough and were kept informed of everything as it happened and always happy to answer any questions we had. RIP Father-in-law you had a very dignified and peaceful transition.

Only criticism is that day areas are a little dated.

I would like to thank all the staff at Harbledown Lodge for the excellent care they gave my dad during his stay with them. I found them very friendly and caring as well as professional.

My husband was given his own room and allowed his own clothes. The staff were always caring and pleasant, even in difficult circumstances. The room was cleaned daily, swept and washed and the bed changed, sometimes more than once a day. The meals were very good and I was allowed to help my husband with his meal when I was in, mainly at luntime. He was given a television and a radio. My husband wasn't able to join in any activities and social services paid the cost.

My mother is looked after very well and the staff are friendly and helpful. Overall we are happy with the care home.

The care home is always understanding of my working shifts and is flexible for visits. I have no concerns about leaving my mum here. We are kept informed of any issues. The one improvement would be getting her out and about being pushed around in a wheelchair, this may be done but I am not sure.

Difficult to assess some of the areas as no previous experience with care homes. Generally pleased with the care Dad is receiving. The staff and management are always friendly. If finances allowed the facilities could do with some refurbishment and decorating.

My wife suffered a major stroke and is now bedridden and unable to take proper food and drink as a result the food and drink and activities boxes cannot be completed. However I must say I am very impressed with the high standard of food provided for the residents I see when visiting my wife. I continue to be happy with the care and attention my rice receives from all the staff at Harbledown Lodge Nursing Home and it would be appreciated if you could pass my thanks onto them.