Harbledown Lodge Nursing Home

Old London Road, Upper Harbledown, Canterbury CT2 9AP
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9.5 82 Reviews
  • Harbledown Lodge Nursing Home, Canterbury
Set in extensive grounds of 50 acres which include attractive gardens and mature woodland the building is an elegant Georgian House believed to be circa 1825.

Harbledown Lodge with a team of experienced Registered Nurses offering 24hr cover can deliver care to meet the needs of those service users diagnosed as requiring a Nursing or Dementia environment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1750
  • Self-Funded Residential Dementia Care: £1600 – £1750
  • Self-Funded Nursing Care: £1600 – £1750
  • Self-Funded Nursing Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1750

These prices are only a guideline, please contact Harbledown Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Aji Jose (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (34)

Harbledown Lodge Nursing Home Reviews (82)

Total of 82, showing 21-40
9.5

Harbledown Lodge Nursing Home has a Review Score of 9.5 (9.549) out of 10, based on 43 reviews in the last 2 years. Over all time Harbledown Lodge Nursing Home has 82 reviews.

Overall Experience

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Date Published

82
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25
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Review from S M (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are immensely grateful for the impeccable care our eighty year old mum receives at Harbledown Lodge Nursing Home.
I have never once turned up to visit mum and felt anything other than good will towards the staff, all of which, without exception, tend to her needs with compassion and
understanding.
A big ask, but she is always clean, (arms and legs creamed to help with her scratching) has her pain relief given in a timely way and topped up if her pain is too much.
Whenever l turn up mum is always calm, comfortable and warm, which means the world to us as her family living our lives on the outside.
The peace of mind this gives us is immeasurable.
She always gets a doctor's visit as soon as her vital signs show any signs of a COPD exacerbation.
This in turn, staves off the need for a hospital stay, allowing her to stay in the comfort of her own bed. Watching the birds and squirrels.


Would highly recommend this care home as the staff are friendly, helpful and accommodating.

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Review from Alison H (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely helpful staff. I feel Dad is looked after very well.

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Review from Doreen T (Respite Resident) assisted by family/friend published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent! Friendly staff, great cook (Mama). Enjoyed my three-week respite here, very well looked after, I am a very fussy eater and they tended to my every need and more!

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Review from Rosalind B (Daughter of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall, my mother became a resident at Harbledown Lodge for over 3 years. I live in Yorkshire and was unable to visit frequently. Having had previous experience of care homes, I have been so much more impressed with the care, understanding and patience that my mother has received. One-to-one
care has been excellent and more recently, the residents have been more involved with activities and visiting entertainment with photos sent to relatives as a record of these events. As my mother's health rapidly deteriorated during the last month, I was kept informed on a daily basis by various members of staff. In her last few days, I witnessed extraordinary love and kindness from them all, quite unprecedented in other homes and hospitals. Knowing my mother was with people who were so fond of her and were with her when she died, will remain a lasting comfort to me and I am extremely grateful to all those concerned. I would certainly recommend Harbledown Lodge.

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Review from Andrew W (Brother of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful that the staff at the hospital in Margate suggested that my sister come to Harbledown Lodge. The manager and administrator explained the setup. The nurses and carers are friendly and efficient. The food is good and varied and there are different kinds of drink.

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Review from Rachel B (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A peaceful home in beautiful natural settings. Staff are friendly and helpful. Mum is being looked after well and is making a good recovery currently. The home is clean and well-maintained. There are many activities going on for the residents. Such as sitting outside on the terrace and doing art and
creative things. Mum hopes to join these activities in the near future.

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Review from J H (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been exceptional in their care for my mother. I can be safe in the knowledge that she is receiving the best care, is safe but is also happy. It is very pleasing to see the interactions between my mother and her carers, where you can see genuine warmth between them.

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Review from M J (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad only went into Harbledown Lodge 3 days ago so could not really give excellent for facilities, food and drink and activities as not been there long enough to witness these things but the nursing home is on beautiful grounds and the staff are all very friendly, helpful and kind. They all seem very
loving towards their patients and Dad is treated with dignity.

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Review from Jasna K (Daughter-in-law of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't find a better place for my mother-in-law to live. The staff are so caring and the care they provide is first class.

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Review from M K (Son of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my Mother is clean and in good spirits. The staff are so caring and polite so I thought to leave a review. The room and building are always immaculate. Mum wasn't coping at home and became bed-bound after a fall, she spent 1 year in hospital and then was lucky to end up in Harbledown
Lodge Canterbury.
I am so happy she is here. I even receive text messages updating me.

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Review from E H (Granddaughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience was extremely positive. I have not seen my nan that happy in a long while. She has seemed to get her personality back since her first fall. She expressed how lovely the staff were and how nice the food was! She seemed extremely content which was very reassuring.

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Review from K S (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Catering could be a little better. Dad is bored. Care is generally good though Dad does say from time to time they are rough when handling him.

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Review from J J (Brother of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care was good with all needs met health and hygiene. It was difficult to converse either patient/carer wise but it was acceptable considering the complex situation. Slow deterioration over time due to lack of stimulation and long stints in the lounge in his chair. Care of personal clothing
very untidy and disorganised. Other people's clothing in the wardrobe and drawers!

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Review from S F (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care and is very well supported. The staff are so kind and loving. She is very happy at Harbledown Lodge.

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Review from Adrian H (Son of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mother at Harbledown I am always observing my mother's mental and physical health; which is always very good and progressive.
Every time a problem has arisen concerning my mother's health the problem has always been solved. This is all due to the diligence and commitment of the
staff.
With all my thanks and respect to all concerned.

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Review from D L (Brother of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister as much as I can as I live in North London and it takes me about 2 hours to drive there. My sister has a main carer. I try to come once a month. I find the staff helpful and friendly.

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Review from Karen R (Daughter-in-law of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was treated with the utmost kindness and dignity for the short time he was there. All staff were so welcoming and friendly and couldn't do enough for us as a family going through a very difficult time. Home was very clean and comfortable and we couldn't have asked for more. We cannot
recommend highly enough and were kept informed of everything as it happened and always happy to answer any questions we had. RIP Father-in-law you had a very dignified and peaceful transition.

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Review from Shirley G (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff, always helpful and friendly. Keeps the relatives informed, and always place the residents' feelings first. It is a bit of a pain having to remember to book a time to visit the day before, although when I have forgotten and phoned in the morning, it's never been a problem!
Only
criticism is that day areas are a little dated.

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Review from S A (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Harbledown Lodge for the excellent care they gave my dad during his stay with them. I found them very friendly and caring as well as professional.

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Review from Elizabeth R (Wife of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was given his own room and allowed his own clothes. The staff were always caring and pleasant, even in difficult circumstances. The room was cleaned daily, swept and washed and the bed changed, sometimes more than once a day. The meals were very good and I was allowed to help my husband with
his meal when I was in, mainly at luntime. He was given a television and a radio. My husband wasn't able to join in any activities and social services paid the cost.

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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Harbledown Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for Harbledown Lodge Nursing Home is calculated as follows: ( (305 Excellents x 5) + (161 Goods x 4) + (30 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 497 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbledown Lodge Nursing Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (7)

Meet the Team (3)

Sreeja

Sreeja Saimon

Job Title: Registered Manager

Joined: 2008

I am a registered nurse and manager, having joined this company in March 2008. My career started as a senior care assistant, and from there, I built up my career. I have completed my management course and also done the exams to achieve my NMC pin as a registered nurse in the UK. My personal experience in caring helped me to care for others, understand their needs and provide support, and make personal connections with families, which makes a positive impact to improve the care. My managerial experience helped me to take on challenges and get opportunities to learn and grow.

Lethi

Lethi Damodaran Nair

Job Title: Deputy Manager

Joined: 2008

I qualified and enrolled as a registered nurse in 1991 in India. Later, on, I moved to the UK 2005 and started my career as a senior carer in a learning disability care home. Then, I moved to Harbledown Lodge as a senior carer. I enrolled as a registered nurse in the UK in 2011 and started as a deputy manager at Haydon Mayer care home. I was runner-up for the Kent Nurse Award in 2017, mainly for making a change in people's lives by enabling them to recover and regain their strength for those who were admitted to assessment beds. In between, I nurtured my clinical experience in stroke care and trained on critically ill patients while working at the stroke units at Kent and Canterbury hospitals.

Shiju

Shiju Joseph

Job Title: Head chef

Joined: 2018

I am qualified as Head Chef at the Harbledown Nursing Home, where I have proudly worked since 2018. This job marks the first in my experience in the care sector, where previously I worked at a hotel as a chef for 20 years. I take great pride in making nutritious meals tailored to each dietary needs of the elderly residents, ensuring that they all enjoy their food. My passion for cooking is matched by my commitment to delivering high standards of care through food.

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