Harbledown Lodge Nursing Home

My father, aged 87, was transferred to Harbledown Lodge after 4 weeks in hospital following a catastrophic stroke which, among other things, had rendered him blind. I can honestly say that the care my father received from all the staff at Harbledown Lodge was fantastic. They were all so very sweet and caring to him and to my visiting mother and me. I constantly bombarded staff with questions and requests, they were all so kind and patient. My father was always clean, tidy and comfortable and seemed much more at peace than when he had been in hospital. Sadly he died 15 days later and the staff showed such concern and empathy. Faultless.

Very good and caring staff. Always cheerful. Nothing was too much trouble. They listened to problems. They were quick to come when help was needed. They were all endlessly patient with not very easy people.

I have found the home very friendly and helpful.

Couldn't be more happier as a family with the care provided to my Dad. We moved Dad to Harbledown after poor care from another service. Care provided here far surpasses any care Dad has had in previous years. Thank you.

Overall very happy with this nursing home, and they look after my mother well and with dignity and respect. The staff are courteous and always try and go the extra mile to fulfil my mother's wishes.

All the carers and staff are very friendly and look after me when I visit as well as my husband. We enjoy the activities and fares that are put on too.

My mother hasn't been in the home very long but all the staff seem caring and friendly.

Activities are interesting and there is a good range of indoor pursuits made available on weekdays.

Overall, the resident seems happy and settled. Carers are excellent and very kind and know her needs. It's a shame that some of our favourite carers and managers have left, we felt confident with them. We sometimes feel the carers need more help and more staff as they can be busy with a resident in their room and so we can't always find a carer if we needed one urgently/soon. They work very hard and are dedicated - thank you! Food is adequate but can be cold when Mum gets it. Sometimes, it doesn't look very appetising, but we understand the cooks do as best as they can. Mum walks 'a lot' and we're sometimes concerned she may fall. We are glad that Mum is being cared for here.

A very well run residential home with excellent staff who are very helpful and cheerful. The home is always clean and there are good facilities to make use of. The dining area in first class and the food provided is good. My uncle is always cheerful and well looked after. The nursing/doctor care is always professional and well organised when needed.

Overall, I'm pleased with the service my mother receives. I'm glad to see her care folder in the room which keeps the family somewhat up to date with the care she is receiving. (On social interaction no timings recorded).

My aunt seems happy here and is looked after well no complaints.

I am very happy with the care Mum receives. She is happy at Harbledown and is regularly seen by her doctor. I am informed whenever Mum is unwell and am able to visit her daily. I feel sure that Mum's safe in the home and she has opportunities to take part in various activities during the day as far as she is able. I feel the staff support me as much as my mum.

My husband has been in this nursing home since March 2015, The staff have always been very friendly. When he is ill the nursing staff have been good and always informed me of the situation and my family. They have adjusted to his different needs and always kept a close eye on his symptoms. He is well looked after.

The care is very good and everyone is so helpful. All the staff are very efficient and always in good humour.

My Mother has been in this nursing home for a short while, if the care and nursing continue as at present I would review and upgrade to extremely likely. There are ongoing improvements to the home which can only enhance the care for the residents.

When I visited my uncle in June 2016, he was in very good spirits, laughing and joking with us all - he also seemed really comfortable and relaxed despite his dementia. The staff were very friendly and relaxed but they were also totally professional. I was so happy to see my uncle in such a kind and professionally run place. The atmosphere was open, friendly and have no hesitation in recommending Harbledown Lodge to anyone who is seeking a first class care home for any member of their own family.

From what I have seen the care home is a pleasant environment. Given that it is a care home the residents seem to be as comfortable as they can be. Staff are pleasant and seem to make every attempt to involve the residents.

Generally I am very happy that my mother has found a place she can be looked after with dignity.