Abbeycrest

Mum has been in residence for 21 months now. Since initially being admitted for respite care after hospitalisation due to physical and cognitive deterioration. Since then her physical condition has improved significantly and the cognitive deterioration has stabilised. The staff are exceptional in the way they look after and care for mum and the care home itself is a very comfortable environment.

My sister has only been here for a short while but is settling quite happily. The staff are very caring. The food, she loves.

New here but like it very much

We have really appreciated the kindness and care so many different staff at Abbeycrest have shown to my dad since he arrived here. It was also really reassuring that the manager went to meet my dad before hand to check the care needs could met. I also really appreciate how much effort the nursing staff gave to ensure they had all the medical information from the hospital which was missing on arrival. On each visit we regularly see the same staff which really helps with continuity and its so reassuring to know the staff know each resident and their care needs so well.

I had a very kind and reassuring phone call from the manager the day before my husband came from hospital. It was also a nice touch that she visited him on the ward that day. We can see that he is very well cared for and comfortable here. All the staff are kind and the environment is calming and welcoming.

Astonishingly bad food, we went for a Sunday Lunch with the resident ( a family member); it was inedible.

After our family member felt unwell , I passed by to check up on him; imagine my distress finding him fully clothed in 32 degrees with a tiny window open, no cold water to drink. Mildly confused dementia patients deserve better care at these prices.

The 'garden' is one bench in front of a dirty bird cage.

Although we had spent an hour filling in a details form before arriving for respite, the staff still referred to visitors as his 'children'' ; astonishing to see they hadn't read the information as the resident has no children of his own; adding insult to injury.

Thank you.

Dad moved into Abbeycrest only recently, after a less than satisfactory experience at another home. The professionalism and efficiency of the administrative staff at Abbeycrest from the minute I first contacted them has been outstanding. The fact that I was in another country at the time of the transition did not matter at all. They organised a video call within 24 hours of me contacting them and very quickly put a process in place to help Dad move as soon as possible and answered all my questions professionally, honestly and in detail. The speed at which Dad has settled in and the staff have got to know him is a pleasure to see. It is a big endorsement of the quality of all the staff at Abbeycrest. From being withdrawn and depressed Dad is now taking part in the daily activities and enjoying watching television with the other residents in the lounge. Thank you so much everyone at Abbeycrest, all your efforts to help Dad's move be as easy as possible are greatly appreciated.

Visited a friend today. The home looked very clean and smelt very fresh. The reception staff helpful and quick to respond. Refreshments offered were well received when our friend had her lunch. The gardens showed signs of the heat and the tubs looked in need of a change of plants. Having worked as a deputy manager for over 15 years in various care homes, it was very good to see the residents were put first and treated individually.

I just think the home is perfect for my wife who has Alzheimers. Abbeycrest is more like a hotel than a nursing home. The carers and staff are amazeing and she seems better now than when she moved into the home 2½ years ago. Which says it all

Abbeycrest staff are always welcoming and attentive when we visit. The home is spotless and has a homely atmosphere. The residents present as relaxed and happy and their is always an activity on offer or a quiet corner to rest, chat and reflect on life.

I felt very safe and secure and the staff were very helpful and always cheerful and attended to my needs.

Every single member of staff what ever their job is are always friendly, polite and nothing is too much trouble to them in the care and support they give my brother. I am always kept up to date with how he is and all the staff greet me with a friendly smile, good morning ect. Thankyou very much to every member of staff for all you do for my brother you are all a wonderful caring team.

Very caring manager.

The staff are always friendly and courteous on arrival. They also are aware of our names on arrival, which is lovely. My mum is always clean and dressed whenever we arrive, which is good to see. Her care and the care staff are always attentive, pleasant and very patient with all the residents. It always has a pleasant and calm ambience whenever you go. I am very happy with the care my mum is getting.

Sue was able to get mum discharged from hospital and at Abbeycrest within a day of me speaking to her and it was such a relief to have someone to help. The team continue to help and mum is so much stronger. I couldn't praise them all highly enough.

Lastly, Kayleigh on reception is always a breath of fresh air and is always keen to help.

My husband was in hospital for twenty one days in a ward which was quite noisy and little privacy, but the nurses were amazing and I was relieved and overjoyed when I met a lovely lady, Sue, who told me about Abbeycrest, where my husband would be quite welcome and very well looked after with his own private room and bathroom. The staff are so welcoming and friendly, and nothing too much trouble, and it's set in glorious surroundings. Amazing really that our eldest daughter, Abby, only lives 4 mins away and her husband's parents 30 seconds away. We went there Christmas Day!

I am a resident at Abbeycrest all the staff are very nice. The food is very good.

One suggestion I would have us for there to be more activities that focus on movement, exercise and strength for the residents. I feel it would help all who do it physically and mentally.