Abbeycrest

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 170 Reviews
  • Abbeycrest, Reading
Located in the South Oxfordshire countryside, Abbeycrest care home in Sonning Common provides round-the-clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end-of-life care.

Residents can enjoy a range of quality facilities, including communal areas, a café and a hair and beauty salon. The bedrooms are tastefully decorated, each with an en-suite bathroom. Outside, there are beautiful landscaped gardens and patio areas, ideal for relaxing with loved ones.

The team puts residents at the heart of everything, and there is always something to look forward to with a schedule of regular activities, events and outings in the home’s own minibus.
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Care Provided by Abbeycrest

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2050
  • Self-Funded Residential Dementia Care: from £2050
  • Self-Funded Nursing Care: from £2300
  • Self-Funded Nursing Dementia Care: from £2300
  • RESPITE Self-Funded Residential Care: from £2200
  • RESPITE Self-Funded Residential Dementia Care: from £2200
  • RESPITE Self-Funded Nursing Care: from £2300
  • RESPITE Self-Funded Nursing Dementia Care: from £2300

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Abbeycrest for full pricing details and T&Cs.

Contact Abbeycrest to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Abbeycrest to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Smart (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Abbeycrest Reviews (170)

9.8

Abbeycrest has a Review Score of 9.8 (9.790) out of 10, based on 53 reviews in the last 2 years.
Over all time Abbeycrest has 170 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbeycrest
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Total of 170, showing 81-100
Review from Richard C (Son of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old Dad has until very recently lived on his own with minimal help and maintained a high degree of independence, including driving short trips in his car. A deterioration in his capacity meant that he needed a supportive environment with nursing care on hand. The welcome he has received
from the whole team at Abbeycrest has been heartwarming. He settled in very quickly and gratefully accepted the essential care that he was given. I cannot speak too highly about the leadership and all the staff, who make Dad’s days enjoyable and treat him with the dignity he deserves and he loves the food!
Reply from Home Manager, Home Manager at AbbeycrestThank you for your lovely words, Richard. It's great to hear that your dad has settled in nicely at Abbeycrest. It's always reassuring to know that our loved ones are in good hands, especially when they require extra care and support. We are delighted to hear that your dad is enjoying the food, it is important for residents to have access to healthy and delicious meals. Thank you again for sharing your positive feedback, we will be sure to pass on your kind words to the team, including the chef!
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Review from A C (Friend of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the respite care that my friend has received. The staff were helpful, professional, kind and caring. My friend was very happy with the care she received and with the food in the restaurant. I would be very happy to recommend Abbeycrest Nursing Home to anyone considering
a care home for respite or long-term care.
Reply from Home Manager, Home Manager at AbbeycrestThank you so much for taking the time to leave such a wonderful review of Abbeycrest. We are delighted to hear that your friend received excellent care during their respite stay and that our staff went above and beyond to provide them with the support and comfort they needed. We hope your friend is settling well back at home. We are thrilled to hear that your friend was happy with the care they received and enjoyed the food in our restaurant. We truly appreciate your support and look forward to continuing to provide outstanding care to our residents. Your comments will be passed on to the team.
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Review from Sue F (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We went as family to view Abbeycrest for respite for both Parents/Grandparents. Dad has Parkinson's. Mum advanced dementia. Then due to both ending up in hospital with health issues ended up with just Mum/Nan going to Abbeycrest as Dad still in hospital. Mum settled in very quickly and was extremely
well looked after by all staff, especially one member of staff, allowing us as a family to concentrate on our Dad knowing how safe, and well cared for she was. We will never be able to thank the staff enough for the help and support they offered in a very difficult time in our lives.
Reply from Home Manager, Home Manager at AbbeycrestThank you Sue for your kind words and recognition of the team at Abbeycrest. The care, services and support we deliver as a team to your Mum and Nan and whole family is extremely important to us. Your feedback will be shared with the team.
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Review from D M (Son of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Abbeycrest in Sonning Common for over a year now. It was her decision to go into the home due to failing health therefore staying in her own home was sadly no longer an option. She enjoys being at Abbeycrest very much, the social aspect is important to her but equally,
she can have peace and quiet when she needs it. She has a nice view from her window to watch the world go by. The staff are fantastic and as has been mentioned the same staff are looking after her still which is nice for us and also mum as they get to know her and us, which is important. It's great to have Millennium Park just around the corner to take mum to get some fresh air from time to time. The staff also take mum out which I know she very much appreciates. Great team - keep up the good work!
Reply from Home Manager, Home Manager at AbbeycrestMany thanks for your positive review - we enjoy having your mother with us at Abbeycrest too. The care and services we deliver as a team to our residents and families is extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Lynne M (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Abbeycrest for a month or so for some respite care while my dad was recovering from surgery. The care she received there was outstanding; she met with so much friendliness, kindness and patience. Mum, who has dementia, needs constant stimulation and interaction with people so loved the
fact that there was so much going on - always an activity or someone to chat to. Everyone was kind and made her feel very special. We felt that the staff got to know mum well in her short time there and as a family, we really appreciated the care she received; it gave us peace of mind while we were also supporting my dad's recovery. Thank you to every member of the Abbeycrest team - you are all amazing!
Reply from Home Manager, Home Manager at AbbeycrestThank you Lynne for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times – your mum is a joy to care for and we look forward to seeing her again for ‘Sherry Fridays’. The team join me in thanking you for your positive comments.
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Review from Becky P (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved to Abbeycrest from hospital nearly 2 years ago in lockdown. An incredibly stressful time as I wanted to keep her in her home but having battled with the physical and mental challenges of Lewy body dementia and several live-in carers it was time. Abbeycrest were amazing at getting my
mum out of hospital quickly, smoothly taking over all of the arrangements and handovers. We wanted her room to look like her home which wasn't easy in a lockdown but with photos and lots of communication, it was all made lovely for her arrival. I am able to visit my mum knowing her every need is taken care of from doctors, medications, hairdressers, opticians, lovely food and enjoy seeing her without the stress. Handing your loved one over when you have held the reins for so long is not easy but Abbeycrest have been amazing. The continuity of staff, who know all the residents and everything about them is what I love, she has had all the same staff looking after her since she arrived.
Reply from Home Manager, Home Manager at AbbeycrestThank you for taking the time to leave us such a fantastic review, Becky! We're happy to hear that your mum has received such great care at Abbeycrest over the last two years. We will pass on your kind comments to the whole team.
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Review from Beccy G (Daughter of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and attention given to the needs of my dad. Lovely home with plenty of activities and entertainment. Staff are lovely - from front of house to care and nursing. All very friendly and personable.
Reply from Home Manager, Home Manager at AbbeycrestBeccy, we would like to thank you for your words of kindness which are very much appreciated. We are so pleased to hear that your dad enjoys the activities and entertainment at Abbeycrest. All comments will be passed on to the team and thank you again for the review.
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Review from Clive S (Son of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Abbeycrest in March 2019. They have excellent facilities for the residents. Plenty of activities for residents who wish to participate. My mother became very reliant on the medical/nursing staff during her stay. Sadly she passed away on 20th December at the age of 97. We found the
staff, from the manager down to the cleaners, all very polite, friendly and obliging. We, as a family, would definitely recommend Abbeycrest to anyone looking for a care home for themselves or a family member.
Reply from Home Manager, Home Manager at AbbeycrestThank you Clive for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your mother's time with us and in particular her last weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Ian J (Son of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Abbeycrest Nursing Home are brilliant, they look after Mum so well and spend time with her even when she doesn't want to join in with activities. The home is clean and tidy but also welcoming, it feels like a home, not just a care home.
Reply from Home Manager at AbbeycrestThank you for your amazing review of Abbeycrest, Ian. Pleased to hear that we feel like a home for your mum, it is a pleasure having her with us. Your kind comments will be passed on to the team.
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Review from Gary J (Husband of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the start, my two sons and I felt Abbeycrest was the perfect place for my wife to spend her remaining few days. All the staff were very professional but also so caring and helpful. Nothing was too much trouble, visiting times were extremely flexible, and when visiting, we were together with
friends, we were always offered tea/coffee and cake.
Everybody who visited my wife said what a lovely place for her to be.
I have close friends who have had partners at Abbeycrest who have all had the same experience as me.
Even the phone call from the home to say my wife passed away was handled so caringly and was much appreciated. When my son and I collected my wife's clothes and belongings, the staff could not have been more helpful and empathetic.
I would wholeheartedly recommend Abbeycrest following my experience.
Reply from Home Manager, Home Manager at AbbeycrestThank you for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your wife’s last days as peaceful as possible. Your comments will be passed on to the team.
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Review from V A (Husband of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my husband to Abbeycrest in August 2022 from another care home. From the first day, all the staff were amazing, so helpful and friendly. The care home is so bright and very clean. The manager is always there for you to help with any problems you may have. You receive a lovely, warm welcome
when you arrive at the home for a visit. I have already recommended Abbeycrest.
Reply from Home Manager, Home Manager at AbbeycrestThank you for your review, positive comments and also your recommendation regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from W L (Daughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was end-of-life care last month, and the staff were compassionate and caring and were so supportive of myself and my sister at such a sad time.
When Mum was able to access the amenities, she used to enjoy flower arranging and, most definitely, the film nights.
Reply from Home Manager at AbbeycrestThank you for your lovely comments about our staff; it has been a privilege to support your family. We aim to deliver person-centred care, so providing activities that our residents enjoy, such as flower arranging and film night, is important. On behalf of our staff, we would like to pass our condolences on hearing of her passing.
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Review from R M (Husband of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife was admitted to Abbeycrest in February with advanced vascular dementia. Between February 2022 and October, when she died, she was cared for with great kindness. I visited her nearly every day and was always welcomed by the staff and, when I asked for something to be done to make my wife more
comfortable, it was done quickly and with a smile. My wife had such severe mobility problems that she stayed mostly in her room. However, had she been able to participate, I know that there were many events for the enjoyment of residents. The one thing that was done for her, and which she much valued, was to have her hair done regularly. At the end of her life, she was treated with dignity and the home made sure that I and my children could be with her.
Reply from Home Manager, Home Manager at AbbeycrestThank you for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your wife's last months as peaceful as possible. Your comments will be passed on to the team.
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Review from J B (Son of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the Abbeycrest Nursing Home both welcoming and efficient. All staff were attentive, polite and good-humoured. The room was fine. The visitor pre-entry procedure during the Covid Pandemic was adhered to rigidly, and carried out punctually, and in a relaxed manner.
Reply from Home Manager, Home Manager at AbbeycrestThank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from B L (Wife of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had an important hospital procedure appointment so did not hesitate to make sure my husband was booked into Abbeycrest for a week. This being his second visit this year. The caring staff are extremely kind, welcoming and informative should information be required. The home has a warm, happy and cheerful
atmosphere. The ideal care/nursing home should respite care be needed. I will be booking a third visit for my husband later this year.
Reply from Home Manager, Home Manager at AbbeycrestFirstly, we hope your appointment went ok - honoured to be given the opportunity to support you both and for the second time. Secondly, many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback and will always be here for you and your husband when support is required.
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Review from G P (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall happy with the care that my mother received especially as she had a temporary, unanticipated medical issue when she went in. Impressed with how quickly the local GP Surgery was engaged. The staff answered any questions that I had regarding her health and well-being. Was impressed how an issue
with my mother getting agitated about wishing to go home was dealt with in a caring and compassionate way. My only concern, which in no way reflects on Abbeycrest, was that my mother, whose condition isn't as advanced as that of the other residents that she was with, didn't get the social interaction with her peers that she needs - although the staff did their best to make up for this in terms of companionship. Overall my mother came home from her respite care happy, healthy and more chatty. Happy with the care that she received.
Reply from Home Manager at AbbeycrestThank you for your kind words and recognition of the team at Abbeycrest. Your mum is a pleasure to care for and it is great to hear that she had a happy and healthy stay with us. Your comments will be passed on to the team.
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Review from P M (Partner of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Respite care was excellent. A medical problem was identified (an infection before admission) and a local GP service was called in. They continued treatment and also identified other conditions and prescribed treatment which was successfully carried out by the Care Home staff. The respite care was beneficial
and well organised for example in making sure meals were taken and personal care needs attended to. There was perhaps less stimulation from interaction with other residents than hoped for possibly because their condition was more advanced.
Altogether a happy experience: leaving respite more communicative, more confident, relaxed, eating and sleeping better.
Reply from Home Manager, Home Manager at AbbeycrestWe are so pleased to read your wonderful comments about the care your partner received. All comments will be passed on to the team and thank you again for the review.
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Review from B B (Daughter of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We needed respite care urgently for my parents when other arrangements had fallen through due to Covid and the management at Abbeycrest Nursing Home responded very efficiently and swiftly, accomplishing admission very quickly. My parents were well cared for with very nice rooms, and despite the loss
of independence and their own home environment settled reasonably well, enjoying the garden space and various seating areas beyond their rooms. Timing of meals were always an issue with an early lunch and evening meal but they were not there long enough to get into a new routine. The staff seemed very kind and caring although I did feel some over caution with regards to mobility, particularly with my mother who walked in but left needing a wheelchair only 4 weeks later. Overall I was pleased with Abbeycrest and the visiting arrangements would have gotten easier as restrictions were eased as this was sometimes difficult when visiting from a distance.
Reply from Home Manager, Home Manager at AbbeycrestOn behalf of the Abbeycrest team, we would like to thank you for your wonderful feedback. Thank you again for your review.
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Review from Neal U (Son of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent the last few weeks of his life at Abbeycrest. He was very well looked after and I got a sense that the staff and manager really cared. When he moved into end-of-life care the home were very communicative and treated him with the dignity he deserved.
Reply from Home Manager, Home Manager at AbbeycrestThank you Neal for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your dad's last weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Gill N (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received excellent care during her 8-month stay at Abbeycrest Nursing Home. The staff were very professional and caring at all times and I was kept well-informed on how she was doing. The facilities were very good and the activities were well-organised and evidently enjoyed by residents. I would
like to thank all the staff for caring and supporting Mum so well - and also for their incredibly kind support for me during a difficult few months.
Reply from Home Manager, Home Manager at AbbeycrestWe would like to thank you Gill for your words of kindness which are very much appreciated. We are so pleased your mum enjoyed her time with us and enjoyed our activities. All comments will be passed on to the team and thank you again for the review.
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Abbeycrest is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Abbeycrest is calculated as follows: ( (490 Excellents x 5) + (110 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 609 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeycrest is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
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Awards / Recognitions (116)

Meet the Team (1)

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Sue Smart

Job Title: Home Manager

As Home Manager, I believe that our residents should receive the very best bespoke care and support they require to meet their needs, whilst making each day memorable.


I have been blessed to have a very successful career working in the health and social care sector with over 30 years of experience. I trained as a nurse in Hertfordshire and have maintained my registration with the Nursing and Midwifery Council. After qualifying, I worked in A&E before stepping into the community in 2003, where I managed domiciliary care, including complex care as clinical lead and then into care home management.


It is important to me that my team feel valued and supported in their roles, as well as having the opportunity to develop, so that our home can thrive and be a happy and beautiful home for everyone.


At Abbeycrest, we are one big family, and everything we do is from the heart, treating the people living in our community as individuals, understanding their choices, wishes and dreams for no other reason than to make a difference every day.

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