Abbeycrest Nursing Home

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 163 Reviews
  • Abbeycrest Nursing Home, Reading
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Care Provided by Abbeycrest Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2050
  • Self-Funded Residential Dementia Care: from £2047
  • Self-Funded Nursing Care: from £2496
  • Self-Funded Nursing Dementia Care: from £2145
  • RESPITE Self-Funded Residential Care: from £2200
  • RESPITE Self-Funded Residential Dementia Care: from £2200
  • RESPITE Self-Funded Nursing Care: from £2300
  • RESPITE Self-Funded Nursing Dementia Care: from £2300
The price(s) shown are provided by the care home. Contact Abbeycrest Nursing Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sue Smart (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

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Abbeycrest Nursing Home Reviews (163)

9.8

Abbeycrest Nursing Home has a Review Score of 9.8 (9.794) out of 10, based on 55 reviews in the last 2 years.
Over all time Abbeycrest Nursing Home has 163 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbeycrest Nursing Home
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Total of 163, showing 81-100
Review from Clive S (Son of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Abbeycrest in March 2019. They have excellent facilities for the residents. Plenty of activities for residents who wish to participate. My mother became very reliant on the medical/nursing staff during her stay. Sadly she passed away on 20th December at the age of 97. We found the
staff, from the manager down to the cleaners, all very polite, friendly and obliging. We, as a family, would definitely recommend Abbeycrest to anyone looking for a care home for themselves or a family member.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you Clive for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your mother's time with us and in particular her last weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Ian J (Son of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Abbeycrest Nursing Home are brilliant, they look after Mum so well and spend time with her even when she doesn't want to join in with activities. The home is clean and tidy but also welcoming, it feels like a home, not just a care home.
Reply from Home Manager at Abbeycrest Nursing HomeThank you for your amazing review of Abbeycrest, Ian. Pleased to hear that we feel like a home for your mum, it is a pleasure having her with us. Your kind comments will be passed on to the team.
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Review from Gary J (Husband of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the start, my two sons and I felt Abbeycrest was the perfect place for my wife to spend her remaining few days. All the staff were very professional but also so caring and helpful. Nothing was too much trouble, visiting times were extremely flexible, and when visiting, we were together with
friends, we were always offered tea/coffee and cake.
Everybody who visited my wife said what a lovely place for her to be.
I have close friends who have had partners at Abbeycrest who have all had the same experience as me.
Even the phone call from the home to say my wife passed away was handled so caringly and was much appreciated. When my son and I collected my wife's clothes and belongings, the staff could not have been more helpful and empathetic.
I would wholeheartedly recommend Abbeycrest following my experience.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your wife’s last days as peaceful as possible. Your comments will be passed on to the team.
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Review from V A (Husband of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my husband to Abbeycrest in August 2022 from another care home. From the first day, all the staff were amazing, so helpful and friendly. The care home is so bright and very clean. The manager is always there for you to help with any problems you may have. You receive a lovely, warm welcome
when you arrive at the home for a visit. I have already recommended Abbeycrest.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you for your review, positive comments and also your recommendation regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from W L (Daughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was end-of-life care last month, and the staff were compassionate and caring and were so supportive of myself and my sister at such a sad time.
When Mum was able to access the amenities, she used to enjoy flower arranging and, most definitely, the film nights.
Reply from Home Manager at Abbeycrest Nursing HomeThank you for your lovely comments about our staff; it has been a privilege to support your family. We aim to deliver person-centred care, so providing activities that our residents enjoy, such as flower arranging and film night, is important. On behalf of our staff, we would like to pass our condolences on hearing of her passing.
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Review from R M (Husband of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife was admitted to Abbeycrest in February with advanced vascular dementia. Between February 2022 and October, when she died, she was cared for with great kindness. I visited her nearly every day and was always welcomed by the staff and, when I asked for something to be done to make my wife more
comfortable, it was done quickly and with a smile. My wife had such severe mobility problems that she stayed mostly in her room. However, had she been able to participate, I know that there were many events for the enjoyment of residents. The one thing that was done for her, and which she much valued, was to have her hair done regularly. At the end of her life, she was treated with dignity and the home made sure that I and my children could be with her.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your wife's last months as peaceful as possible. Your comments will be passed on to the team.
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Review from J B (Son of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the Abbeycrest Nursing Home both welcoming and efficient. All staff were attentive, polite and good-humoured. The room was fine. The visitor pre-entry procedure during the Covid Pandemic was adhered to rigidly, and carried out punctually, and in a relaxed manner.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from B L (Wife of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had an important hospital procedure appointment so did not hesitate to make sure my husband was booked into Abbeycrest for a week. This being his second visit this year. The caring staff are extremely kind, welcoming and informative should information be required. The home has a warm, happy and cheerful
atmosphere. The ideal care/nursing home should respite care be needed. I will be booking a third visit for my husband later this year.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeFirstly, we hope your appointment went ok - honoured to be given the opportunity to support you both and for the second time. Secondly, many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback and will always be here for you and your husband when support is required.
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Review from G P (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall happy with the care that my mother received especially as she had a temporary, unanticipated medical issue when she went in. Impressed with how quickly the local GP Surgery was engaged. The staff answered any questions that I had regarding her health and well-being. Was impressed how an issue
with my mother getting agitated about wishing to go home was dealt with in a caring and compassionate way. My only concern, which in no way reflects on Abbeycrest, was that my mother, whose condition isn't as advanced as that of the other residents that she was with, didn't get the social interaction with her peers that she needs - although the staff did their best to make up for this in terms of companionship. Overall my mother came home from her respite care happy, healthy and more chatty. Happy with the care that she received.
Reply from Home Manager at Abbeycrest Nursing HomeThank you for your kind words and recognition of the team at Abbeycrest. Your mum is a pleasure to care for and it is great to hear that she had a happy and healthy stay with us. Your comments will be passed on to the team.
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Review from P M (Partner of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Respite care was excellent. A medical problem was identified (an infection before admission) and a local GP service was called in. They continued treatment and also identified other conditions and prescribed treatment which was successfully carried out by the Care Home staff. The respite care was beneficial
and well organised for example in making sure meals were taken and personal care needs attended to. There was perhaps less stimulation from interaction with other residents than hoped for possibly because their condition was more advanced.
Altogether a happy experience: leaving respite more communicative, more confident, relaxed, eating and sleeping better.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeWe are so pleased to read your wonderful comments about the care your partner received. All comments will be passed on to the team and thank you again for the review.
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Review from B B (Daughter of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We needed respite care urgently for my parents when other arrangements had fallen through due to Covid and the management at Abbeycrest Nursing Home responded very efficiently and swiftly, accomplishing admission very quickly. My parents were well cared for with very nice rooms, and despite the loss
of independence and their own home environment settled reasonably well, enjoying the garden space and various seating areas beyond their rooms. Timing of meals were always an issue with an early lunch and evening meal but they were not there long enough to get into a new routine. The staff seemed very kind and caring although I did feel some over caution with regards to mobility, particularly with my mother who walked in but left needing a wheelchair only 4 weeks later. Overall I was pleased with Abbeycrest and the visiting arrangements would have gotten easier as restrictions were eased as this was sometimes difficult when visiting from a distance.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeOn behalf of the Abbeycrest team, we would like to thank you for your wonderful feedback. Thank you again for your review.
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Review from Neal U (Son of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent the last few weeks of his life at Abbeycrest. He was very well looked after and I got a sense that the staff and manager really cared. When he moved into end-of-life care the home were very communicative and treated him with the dignity he deserved.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you Neal for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your dad's last weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Gill N (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received excellent care during her 8-month stay at Abbeycrest Nursing Home. The staff were very professional and caring at all times and I was kept well-informed on how she was doing. The facilities were very good and the activities were well-organised and evidently enjoyed by residents. I would
like to thank all the staff for caring and supporting Mum so well - and also for their incredibly kind support for me during a difficult few months.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeWe would like to thank you Gill for your words of kindness which are very much appreciated. We are so pleased your mum enjoyed her time with us and enjoyed our activities. All comments will be passed on to the team and thank you again for the review.
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Review from Nigel H (Son of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was only in the Abbeycrest Home for 3 weeks until he passed away. During that time he was very well treated. The care and professionalism of the staff I cannot fault. From the start they were very welcoming, Dad's needs were assessed, and he was made to feel at home. Every day when one of us
visited we would be told how he was doing. The rapport he had with the nurses was a joy to see with lots of laughter. When he passed they all treated us very well.
Reply from Home Manager at Abbeycrest Nursing HomeThank you Nigel for your kind words and recognition of the support the team at Abbeycrest offered your dad and the family. We are really sorry for your loss, and we hope we made your dad's last few weeks as peaceful as possible. Your lovely comments will be passed on to the team.
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Review from Ann D (Daughter of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff could not have been more helpful and caring. Dad was only there a week before he sadly died, but so wished he had gone in sooner.
They catered for his last wishes and he was allowed to peacefully slip away.
Reply from Home Manager at Abbeycrest Nursing HomeThank you Ann for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss, and we hope we made your dad's last week as peaceful as possible. Your comments will be passed on to the team.
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Review from Michael D (Friend of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The admission procedure from hospital was very well co-ordinated by Abbeycrest Nursing Home, particularly in light of the then Covid constraints. This was a real help. In the two/three months since then, it is clear that our friend has received an outstanding level of care. Those who have visited have
been impressed by the friendliness and efficiency of staff members. Although her levels of physical health and dementia have fluctuated greatly, she seems to be content with her life at Abbeycrest Nursing Home. For me administering her affairs generally, the level of communication from Abbeycrest Nursing Home and the parent company cannot be faulted.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeWe would like to thank you for your words of kindness Michael, which are very much appreciated. We try to ensure that communication is consistent and we are pleased to hear that your friend is enjoying her time at Abbeycrest. All comments will be passed on to the team and thank you again for the review.
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Review from Margaret W (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was unfortunately only a resident for three weeks as she passed away. However, I feel that she received excellent care during her short time in the home. I cannot make any further comments but the staff seemed to be very kind and caring.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you Margaret for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss, and we hope we made your mother’s last few weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Claire M (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite our Mum having limited capacity and being bedbound by the time she arrived at Abbeycrest Nursing Home, the care, compassion and kindness shown by the whole team was outstanding. The friendly welcome that the family received on arrival made a very sad few weeks much more bearable. But really
in this instance, it was the nursing care that was most needed and that far exceeded our expectations.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you for your lovely comments, Claire. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we provided your mum made a difficult situation more bearable. Your feedback will be shared with the team.
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Review from V M (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very satisfied and very pleased with the care and service provided at Abbeycrest Nursing Home. My father during his last weeks was treated with respect, empathy and kindness. We couldn’t have asked for more. The staff were very kind and compassionate towards us also and welcoming at all times.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Abbeycrest and we feel that the communication and support for families is very important. The team join me in thanking you for your positive comments.
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Review from Keith G (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother was cared for with dignity and compassion during her short stay. Staff were friendly and alert, checking in on a regular basis. Family members were met with friendly staff. Upon our mother's passing, we were shown a great deal of kindness.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeWe would like to thank you for your words of kindness related to your mother’s care, which are very much appreciated. The team at Abbeycrest do their utmost to ensure all residents are cared for and treated with respect. All comments will be passed on to the team and thank you again for the review.
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Abbeycrest Nursing Home is calculated as follows: ( (513 Excellents x 5) + (108 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 632 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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