Abbeycrest Nursing Home

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 149 Reviews
  • Abbeycrest Nursing Home, Reading
Abbeycrest Nursing Home is located in the quiet village of Sonning Common, in the heart of the Chilterns, offering residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples. As such, residents can rest safe in the knowledge that the home can cater for their care needs both now and in the future.

The welcoming surroundings at Abbeycrest are matched by the high standard of individual care the team provides to the residents. The home has a welcoming bistro ideal for a catch up with friends and family, as well as a private dining room which is the ideal space to come together to celebrate key milestones. Mealtimes are more than a routine – they are vibrant, social occasions, providing delicious, local, nourishing food to enrich your taste buds as well as providing residents with all their dietary requirements.

When residents arrive and throughout their stay, they're greeted with warmth, passion, and care and a home that is vibrant, happy, and homely. The team loves learning as much as they can about their residents, so your loved one’s time is tailored to their individual needs and interests. This can be as small as knowing when they like to wake up, how they like their tea, and everything about their daily routine. The team takes the time to get to know all their residents and encourage independence and communication.

The team at Abbeycrest uses activity-based care sessions to provide a variety of activities, events and outings for their residents and have strong connections with the local community which enriches the lives of the residents.
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Care Provided by Abbeycrest Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1895 – £1900
  • Self-Funded Residential Dementia Care: £1895 – £1900
  • Self-Funded Nursing Care: £2145 – £2150
  • Self-Funded Nursing Dementia Care: £2145 – £2150
  • RESPITE Self-Funded Residential Care: from £2045
  • RESPITE Self-Funded Residential Dementia Care: from £2045
  • RESPITE Self-Funded Nursing Care: from £2145
  • RESPITE Self-Funded Nursing Dementia Care: from £2145

These prices are only a guideline, please contact Abbeycrest Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sue Smart (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Abbeycrest Nursing Home Reviews (149)

9.8

Abbeycrest Nursing Home has a Review Score of 9.8 (9.803) out of 10, based on 49 reviews in the last 2 years.
Over all time Abbeycrest Nursing Home has 149 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbeycrest Nursing Home
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Total of 149, showing 81-100
Review from Ann D (Daughter of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff could not have been more helpful and caring. Dad was only there a week before he sadly died, but so wished he had gone in sooner.
They catered for his last wishes and he was allowed to peacefully slip away.
Reply from Home Manager at Abbeycrest Nursing Home
Thank you Ann for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss, and we hope we made your dad's last week as peaceful as possible. Your comments will be…read more
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Review from Michael D (Friend of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The admission procedure from hospital was very well co-ordinated by Abbeycrest Nursing Home, particularly in light of the then Covid constraints. This was a real help. In the two/three months since then, it is clear that our friend has received an outstanding level of care. Those who have visited have
been impressed by the friendliness and efficiency of staff members. Although her levels of physical health and dementia have fluctuated greatly, she seems to be content with her life at Abbeycrest Nursing Home. For me administering her affairs generally, the level of communication from Abbeycrest Nursing Home and the parent company cannot be faulted.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
We would like to thank you for your words of kindness Michael, which are very much appreciated. We try to ensure that communication is consistent and we are pleased to hear that your friend is…read more
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Review from Margaret W (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was unfortunately only a resident for three weeks as she passed away. However, I feel that she received excellent care during her short time in the home. I cannot make any further comments but the staff seemed to be very kind and caring.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you Margaret for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss, and we hope we made your mother’s last few weeks as peaceful as possible. Your…read more
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Review from Claire M (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite our Mum having limited capacity and being bedbound by the time she arrived at Abbeycrest Nursing Home, the care, compassion and kindness shown by the whole team was outstanding. The friendly welcome that the family received on arrival made a very sad few weeks much more bearable. But really
in this instance, it was the nursing care that was most needed and that far exceeded our expectations.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for your lovely comments, Claire. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we…read more
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Review from V M (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very satisfied and very pleased with the care and service provided at Abbeycrest Nursing Home. My father during his last weeks was treated with respect, empathy and kindness. We couldn’t have asked for more. The staff were very kind and compassionate towards us also and welcoming at all times.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Abbeycrest and we feel that the communication and support for families is very…read more
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Review from Keith G (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother was cared for with dignity and compassion during her short stay. Staff were friendly and alert, checking in on a regular basis. Family members were met with friendly staff. Upon our mother's passing, we were shown a great deal of kindness.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
We would like to thank you for your words of kindness related to your mother’s care, which are very much appreciated. The team at Abbeycrest do their utmost to ensure all residents are cared for and…read more
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Review from Philippa D (Niece of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My aunt has been a resident in Abbeycrest for 6 weeks. The nursing standard is good and they have managed to remove her catheter and she has regained continence. She likes the food and enjoys the activities. The staff are friendly and warm, they know her and make her feel that she belongs. She is still
coming to terms with her loss of autonomy. When I visited I was disappointed at the state of her room. Her clothes had been screwed up and shoved into drawers and her wardrobe. I spent a lot of time folding them up and tidying them. On her table was a dried-out vase with dried dead flowers. This must have been there for some time to be so dried out. She said she had only had one shower since admission and she has no towel. Indeed there were only paper towels in her bathroom. Overall I think she is warm, safe, and well-fed but her personal care is less good and she deserves better.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for your feedback. Providing our residents with the highest quality of care and support is our absolute priority. I understand your concerns have now been addressed by the care team. If…read more
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Review from Rosemary A (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first impressions were very good, welcoming, and helpful staff. However I only was able to visit my father on one occasion the day after he moved in as the home was then closed due to Covid, consequently am unable to provide a comprehensive review.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
On behalf of the Abbeycrest team, we would like to thank you for your positive feedback. Although your father was only with us for a short time, we hope we made his stay with us comfortable and would…read more
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Review from Suzanne L (Daughter of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Abbeycrest is based on my Dad spending 3 and a half years as a resident there before he passed away in September 21. I have to say the care of the Abbeycrest staff was always so kind. I felt that as a family we had an open, collaborative relationship with the staff, and his main nurse
and the manager always made time to discuss any concerns we had which was so appreciated. Thank you Abbeycrest for making an extremely difficult and emotional 3 and a half years a little easier.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you Suzanne for your kind words and recognition of the team at Abbeycrest. Your dad was a much-loved resident by our staff and other residents. He is greatly missed by all of us. We are so…read more
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Review from Jeremy B (Friend of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased with the standard of care for the friend I have in the care home. My friend suffers from dementia and is not physically fit. The carers understand her conditions and deal with her in a caring and sympathetic manner. The cleanliness of the home is of a high standard as is the food. There
are regular daily activities that provide companionship and stimulation. The care home is in regular contact and brings to my attention any concerns or issues they have with my friend.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We are extremely pleased to receive your feedback on…read more
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Review from J G (Son of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly thank you. We had an urgent need for a respite week for my father and setting it up was seamless and painless. We knew the home from you caring for my Dad's brother who required long-term 24x7 requirements and we already regarded it highly. During the time my father was with you we found the
home to be welcoming, very professional, communicative, responding to all the needs of my father. He is in much better shape now but we will not hesitate in coming back to you in future. Thank you again.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father is now doing better and that we had some help in that during his respite stay with us. I will…read more
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Review from David V (Son of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad moved into Abbeycrest because his care needs were becoming too much for us, his children, and we all felt we would benefit from reclaiming the father/child relationship, knowing his death was imminent. He chose Abbeycrest because he was familiar with all the local care homes, having offered a
mobile audiology/hearing aid voluntary service in retirement. Abbeycrest he was clear was the best. Moving him in amongst Covid restrictions was traumatic but the home were excellent at trying their best to make contact possible and they put him in a downstairs room so we could come round to talk to him from the garden. There were some niggles at first but largely the staff, when informed, did their best to overcome them and the staff we interacted with were an absolute joy, communicating clearly with us on all important news, such as when he was rushed to hosptial with a heart attack. And then ultimately when the end neared. Overall I only have high praise.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
We would like to thank you for your words of kindness which are very much appreciated. We are so pleased that we were able to make your dad’s time with us an enjoyable experience even with the…read more
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Review from P A (Wife of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Due to Covid, visits were difficult to arrange. My husband was kept in bed in spite of the fact that I had emphasised that he should sit on a chair some of the time.
This resulted in his legs becoming stuck in one position. His last few months were therefore more painful than need be. He was also allowed
to fall out of bed.
I was in process of complaining when he died and I didn’t have the heart to continue. I wish I had, now.
Reply from David Lewis, Regional Manager at Abbeycrest Nursing Home
Dear P A, your husband was a much-loved member of our home community, and we would like to again send our condolences for your loss. We regularly review and update risk assessments based on both…read more
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Review from Rachel S (Daughter-in-law of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My late father-in-law moved into Abbeycrest after a series of falls. He had been very independent and it was a challenge for him to give up his home. Our family was relieved that he was in safe purpose-built accommodation with staff on hand day and night. He was a shy person and didn't want to join
in the activities but staff accepted this. At times he was frustrated with his loss of mobility and the carers were very patient with him. He passed away peacefully and we were comforted by the way staff treated him with respect and dignity in his final days at Abbeycrest. Thank you to the team for all his care over the past 16 months.
Reply from Home Manager, Home Manager at Abbeycrest Nursing Home
We would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.
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Review from Sue J (Daughter-in-law of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother-in-law moved into Abbeycrest Care Home, Sonning Common in February 2021. In June 2021 she fell out of bed having been left on her side and suffered an Intracranial Haemmorage - five days later she died. The Care Home didn't think she was a high risk of falling out of bed so no bed rails were
put up. She also took in with her to the Care Home an expensive diamond and emerald ring which went missing a few weeks later. The staff and management don't know what happened to it. We chose Abbeycrest because she lived in Sonning Common and wanted to go there - how I wish now we hadn't.
Reply from Sonia Da Silva, Home Manager at Abbeycrest Nursing Home
Dear Sue, Our residents are our absolute priority and we would like to again send our condolences for your loss. We understand that you have been in conversation with members of our team, but if you…read more
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Review from Paul H (Nephew of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision to place my auntie into Abbeycrest Nursing Home was based on the experience of the extraordinary care and love offered to my mother who stayed here also in her last years. I continue to be impressed by the dedicated staff who remain positive and upbeat despite the difficulties that covid
has brought us all. I offer my thanks and appreciation for all of the hard work, dedication, and positive approach - great work.
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Review from Caroline E (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great experience with very caring staff. Mum always has access to lots of fabulous activities. Highly recommend. Staff are always so attentive and caring towards Mum. Lovely to see!
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Review from Alison B (Daughter of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Abbeycrest for a year. On moving there mum was very frail and in urgent need of nursing care. Her needs were immediately addressed, and she has blossomed as a result. The staff have coped admirably throughout the pandemic; all are very professional, dedicated, caring,
and friendly. Communication is good, and helpful regular updates are provided. The quality of the food and daily activities provided are both of a high standard. It is reassuring to know that mum is being so well cared for and I am happy to recommend anyone to consider Abbeycrest Nursing Home.
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Review from Helen W (Daughter of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My 93-year-old mother was in Abbeycrest for four months. She died in June 2021 following a fall from her bed. There were no bed rails in place. She died five days later from an intracranial bleed. The Coroner at her inquest raised serious concerns regarding the risk assessment that had been carried
out. The management at both Abbeycrest and Caring Homes have been very difficult to deal with, showing no compassion nor support after my mother's accidental death. A precious and valuable ring went missing after my mother had been living in Abbeycrest after just a few weeks. It has been most upsetting.
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Review from S C (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and very capable, kind and professional.
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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Abbeycrest Nursing Home is calculated as follows: ( (463 Excellents x 5) + (89 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 563 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Sue

Sue Smart

Job Title: Home Manager

“As Home Manager I believe that our residents should receive the very best bespoke care and support they require to meet their needs, whilst making each day memorable.


I have been blessed to have a very successful career working in the health and social care sector with over 30 years of experience. I trained as a nurse in Hertfordshire and have maintained my registration with the Nursing and Midwifery Council, after qualifying I worked in A&E before stepping into the community in 2003 where I managed domiciliary care including complex care as clinical lead and then into a care home management.


It is important to me that my team feel valued and supported in their roles, as well as having the opportunity to develop so that our home can thrive and be a happy and beautiful home for everyone.


At Abbeycrest, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day.”


I grew up locally and even went to school up the road, I moved away to undertake my nurse training and am pleased to be back in the local area. It is important to me and the team that Abbeycrest is part of the Sonning Common community. I enjoy spending time with my family and friends, I love to travel and have been fortunate to visit many countries around the world.”

Jerry

Jerry Abeya

Job Title: Deputy Manager

With over 10 years of nursing experience, it is great to work with such a friendly team to deliver the highest standards of care for all our residents.

Tamena

Tamena Seymour

Job Title: Community Relations Manager

As a CRM at Abbeycrest, I’m passionate about creating a welcoming environment where residents and their families feel supported and valued. With empathy at the heart of my role, I focus on building strong connections within the community while helping Abbeycrest grow in ways that truly benefit the people we care for.

Michael

Michael Kenny

Job Title: Senior Regional Sales Support Manager

I’m committed to providing support and guidance to those looking for care for a loved one, helping them to understand their options, guiding them on how to fund the costs and helping them to make sense of the whole process.

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