Abbeycrest Nursing Home

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 148 Reviews
  • Abbeycrest Nursing Home, Reading
Abbeycrest Nursing Home is located in the quiet village of Sonning Common, in the heart of the Chilterns, offering residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples. As such, residents can rest safe in the knowledge that the home can cater for their care needs both now and in the future.

The welcoming surroundings at Abbeycrest are matched by the high standard of individual care the team provides to the residents. The home has a welcoming bistro ideal for a catch up with friends and family, as well as a private dining room which is the ideal space to come together to celebrate key milestones. Mealtimes are more than a routine – they are vibrant, social occasions, providing delicious, local, nourishing food to enrich your taste buds as well as providing residents with all their dietary requirements.

When residents arrive and throughout their stay, they're greeted with warmth, passion, and care and a home that is vibrant, happy, and homely. The team loves learning as much as they can about their residents, so your loved one’s time is tailored to their individual needs and interests. This can be as small as knowing when they like to wake up, how they like their tea, and everything about their daily routine. The team takes the time to get to know all their residents and encourage independence and communication.

The team at Abbeycrest uses activity-based care sessions to provide a variety of activities, events and outings for their residents and have strong connections with the local community which enriches the lives of the residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1895
  • Self-Funded Residential Dementia Care: from £1895
  • Self-Funded Nursing Care: from £2145
  • Self-Funded Nursing Dementia Care: from £2145
  • RESPITE Self-Funded Residential Care: from £2045
  • RESPITE Self-Funded Residential Dementia Care: from £2045
  • RESPITE Self-Funded Nursing Care: from £2145
  • RESPITE Self-Funded Nursing Dementia Care: from £2145

These prices are only a guideline, please contact Abbeycrest Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Smart (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Abbeycrest Nursing Home Reviews (148)

Total of 148, showing 101-120
9.8

Abbeycrest Nursing Home has a Review Score of 9.8 (9.818) out of 10, based on 52 reviews in the last 2 years. Over all time Abbeycrest Nursing Home has 148 reviews.

Overall Experience

  • 127
  • 17
  • 1
  • 2
  • 1

Date Published

148
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52
96

Review from K B (Friend of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I didn't have to wait prior to my covid test. The person who dealt with this, was very efficient and friendly. On returning my test, which was negative, I pressed the bell and the same person escorted me to my friend's room. She again continued pleasant conversation. While I was with my friend he rang
the bell for assistance. The staff member dealt with my friend's issue well, even though there was a slight difficulty with understanding what she said. On leaving I was escorted to the lift and taken to the front door, by a cheerful individual. The whole experience was great and I felt valued and looked after. Thank you.

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Review from IM (Granddaughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for providing great dementia care in a friendly and efficient manner. There is a person-centred approach and continuity of care. Well done on all of this especially in the context of a pandemic!

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Review from Denise (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has lived at Abbeycrest for almost 2 years. He was able to visit a number of care homes and chose to live here. We have been extremely happy with the care he has received and the way the staff always treat him with dignity and respect. During this period his needs have changed significantly.
We have been impressed with the way that the staff have responded in a proactive manner. The pandemic has been a very challenging time for everyone, especially in the care sector. Due to excellent management and a dedicated team, Abbeycrest has excelled. Well done and thank you.

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Review from E L (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In very difficult circumstances Abbeycrest has provided exceptional care for my mother. As her daughter, I feel enormously relieved that she is in such good hands. I am always very happy to pass on my recommendation to consider Abbeycrest to others in a similar situation. Particularly happy to see
the same staff whenever we visit. Residents are always treated with dignity and compassion. Thank you for this.

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Review from Lyn R (Wife of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, spent 2 weeks respite care from June 7th this year. My son and I visited before deciding, and we were impressed immediately with Abbeycrest Nursing Home. We found it a very welcoming establishment - staff all smiled and spoke to us. The manager gave us a good tour of the home and answered
all our questions. On admittance, again we were made to feel welcome. My husband settled in well. He was moved to the Dementia unit as he began to wander! Whenever I visited, he seemed more than happy to stay. He also enjoyed the food and we know that his care was excellent. I am more than happy to have a return visit for him. Many thanks to all concerned.

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Review from Dani A (Granddaughter of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Abbeycrest Nursing Home enough for the level of care they gave my Grandad while he was there. The staff are so kind, caring, and considerate, and really do go the extra mile to make the residents feel special; always treating them with dignity and compassion. The range of activities they
put on for residents is really excellent too. It gives my family such peace of mind to know how well my Grandad was cared for. Thank you Abbeycrest.

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Review from Sarah B (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in Abbeycrest for 5 years. From the first day we looked around Abbeycrest we knew it was the right place for her as it feels just like home and the staff have always been so friendly and caring. Nothing is too much trouble for any of them. The Manager is outstanding and is
always there if we need any help or advice in a professional manner. The person on reception is so welcoming whether on the phone or when we come to visit mum. During Covid lockdown, it has been so hard not being able to see mum, but we have weekly pictures of the activities they are all doing and its reassuring to know mum is being cared for.

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Review from Lorraine G (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have to say the care my mum has been given has been outstanding. The staff are friendly and compassionate towards her and do everything they can to make her stay enjoyable. They handled the covid situation well.

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Review from S G (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like a good hotel. The staff were friendly and helpful. They did their utmost to support Mum, and when it was tough to support - they inform me too. Mum loved her regular hairdresser's appointments, and it made her feel good. Thank you all.

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Review from S V (Wife of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at Abbeycrest you enter a bright cheerful and welcoming reception area. All the staff were friendly and helpful. My husband's care was excellent with one exception - I felt there were not enough carers on duty between 1.30 and 4 pm. The needs of my husband did not always fit the routine,
In my opinion the carers worked a very long day with short breaks.

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Review from Chris D-L (Son of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just spent two weeks each day at Abbeycrest visiting my mother who has Alzheimer's and who has just recently gone to live there. I was very impressed and am particularly grateful to three staff members who were so kind to her. (My apologies to those whose names I do not know as everyone seemed kind
and considerate).
I live in Canada and it is so comforting to know that my mum is in such good hands. Thank you all.

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Review from J W (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been satisfied with the level of care my family member has received at Abbeycrest care home. I visit regularly and have always observed the staff treating residents with kindness, courtesy and care even in challenging situations. My family members health is maintained very carefully, and a host
of initiatives have been put in place to ensure they remain as happy and healthy as possible. I am always made to feel welcome whenever I visit, and I am regularly updated on my relatives condition and am consulted on every decision made. I would not hesitate in recommending Abbeycrest as a suitable home for a loved one - five people had separately recommended it to me.

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Review from Ian N (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, helpful and caring including the nurses, carers all the way to the man who brings the laundry back. They create a warm, happy and friendly home.

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Review from J N (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the standard of care and attention provided by all members of staff. Also very happy to recommend the care home to others.

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Review from J W (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent almost six years in the care of the staff at Abbeycrest. During this time she was very well looked after by the staff despite her condition being quite challenging at times. The staff showed great patience and understanding, and gave excellent advice and support to me and the rest of
the family. I have recommended Abbeycrest to a number of friends, many of whom have ended up with relatives becoming residents at the home.

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Review from M D (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service Abbeycrest gives is second to none and no nursing home could have been better or have done more; in our view, their rating as a care home should be excellent, rather than good.
Abbeycrest staff were always ready and ahead of the game to respond appropriately to our mother's needs and her
dignity was always respected. All the staff, whatever their role, were professional, caring, patient and friendly. Attention to detail was consistently high. Our mother's physical health and comfort were maintained at all times.
All the staff both involved and supported the family over the four year period and we appreciated that greatly.

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Review from Cathy A (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently passed away peacefully in Shiplake at Abbeycrest with me by her side.
The staff at Abbeycrest did everything that they possibly could have done to ensure that mums final hours were as good as they could be and to give us all the information and support that we needed.
They got it exactly
right which is very difficult to do.
Mum moved to Abbeycrest in February 2019 following a very bad stroke.
All the staff at Abbeycrest are very caring and hard working.
We could not have chosen a better home and will always be grateful to them.

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Review from Lisa B (Stepdaughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we immediately felt the genuine warmth and care at Abbeycrest. Our father needed care for his wife whilst he had a hip replacement.
All of the staff were welcoming, kind, gentle and friendly.
After five weeks of excellent care, it felt as if we were leaving friends. Thank you to you all
for your dedication and wonderful care - especially at this challenging time for our family.

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Review from Gill G (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with mum's care - she has been there for 7 years!
Carers, nurses and managers are always pleasant and treat mum with dignity and respect as well as kindness. Care plans are checked regularly and updated as and when needed. I receive calls to inform me of any important issues when I
ask questions, these are followed up. There is a calm environment and mum is comfortable, enjoying the visiting entertainers when awake!
I feel the staff care about mum's needs. She is safe, well fed, clean and cared for.

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Review from William B (Husband of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have looked at many care homes. This is one of the best I have seen. Clean and refreshing, a treat to visit and must make the residents feel much better in themselves. The care they receive is second to none and all the care workers are very dedicated to the job they are doing. The only downside I
find is that the food for the dementia people should be cooked a little more as most of it is far too hard for them to chew.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Abbeycrest Nursing Home is calculated as follows: ( (498 Excellents x 5) + (86 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 595 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (4)

Sue

Sue Smart

Job Title: Home Manager

“As Home Manager I believe that our residents should receive the very best bespoke care and support they require to meet their needs, whilst making each day memorable.


I have been blessed to have a very successful career working in the health and social care sector with over 30 years of experience. I trained as a nurse in Hertfordshire and have maintained my registration with the Nursing and Midwifery Council, after qualifying I worked in A&E before stepping into the community in 2003 where I managed domiciliary care including complex care as clinical lead and then into a care home management.


It is important to me that my team feel valued and supported in their roles, as well as having the opportunity to develop so that our home can thrive and be a happy and beautiful home for everyone.


At Abbeycrest, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day.”


I grew up locally and even went to school up the road, I moved away to undertake my nurse training and am pleased to be back in the local area. It is important to me and the team that Abbeycrest is part of the Sonning Common community. I enjoy spending time with my family and friends, I love to travel and have been fortunate to visit many countries around the world.”

Jerry

Jerry Abeya

Job Title: Deputy Manager

With over 10 years of nursing experience, it is great to work with such a friendly team to deliver the highest standards of care for all our residents.

Tamena

Tamena Seymour

Job Title: Home Co-ordinator

I love showing people around the home and arranging various visits for the residents. As the ‘face of the home’ my role is very important and knowing that I can help them through their care home journey makes me happy.

Michael

Michael Kenny

Job Title: Regional Sales Support Manager

I’m committed to providing support and guidance to those looking for care for a loved one, helping them to understand their options, guiding them on how to fund the costs and helping them to make sense of the whole process.

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