Abbeycrest

When Mum was able to access the amenities, she used to enjoy flower arranging and, most definitely, the film nights.

My wife was admitted to Abbeycrest in February with advanced vascular dementia. Between February 2022 and October, when she died, she was cared for with great kindness. I visited her nearly every day and was always welcomed by the staff and, when I asked for something to be done to make my wife more comfortable, it was done quickly and with a smile. My wife had such severe mobility problems that she stayed mostly in her room. However, had she been able to participate, I know that there were many events for the enjoyment of residents. The one thing that was done for her, and which she much valued, was to have her hair done regularly. At the end of her life, she was treated with dignity and the home made sure that I and my children could be with her.

I found the Abbeycrest Nursing Home both welcoming and efficient. All staff were attentive, polite and good-humoured. The room was fine. The visitor pre-entry procedure during the Covid Pandemic was adhered to rigidly, and carried out punctually, and in a relaxed manner.

I had an important hospital procedure appointment so did not hesitate to make sure my husband was booked into Abbeycrest for a week. This being his second visit this year. The caring staff are extremely kind, welcoming and informative should information be required. The home has a warm, happy and cheerful atmosphere. The ideal care/nursing home should respite care be needed. I will be booking a third visit for my husband later this year.

Overall happy with the care that my mother received especially as she had a temporary, unanticipated medical issue when she went in. Impressed with how quickly the local GP Surgery was engaged. The staff answered any questions that I had regarding her health and well-being. Was impressed how an issue with my mother getting agitated about wishing to go home was dealt with in a caring and compassionate way. My only concern, which in no way reflects on Abbeycrest, was that my mother, whose condition isn't as advanced as that of the other residents that she was with, didn't get the social interaction with her peers that she needs - although the staff did their best to make up for this in terms of companionship. Overall my mother came home from her respite care happy, healthy and more chatty. Happy with the care that she received.

Altogether a happy experience: leaving respite more communicative, more confident, relaxed, eating and sleeping better.

We needed respite care urgently for my parents when other arrangements had fallen through due to Covid and the management at Abbeycrest Nursing Home responded very efficiently and swiftly, accomplishing admission very quickly. My parents were well cared for with very nice rooms, and despite the loss of independence and their own home environment settled reasonably well, enjoying the garden space and various seating areas beyond their rooms. Timing of meals were always an issue with an early lunch and evening meal but they were not there long enough to get into a new routine. The staff seemed very kind and caring although I did feel some over caution with regards to mobility, particularly with my mother who walked in but left needing a wheelchair only 4 weeks later. Overall I was pleased with Abbeycrest and the visiting arrangements would have gotten easier as restrictions were eased as this was sometimes difficult when visiting from a distance.

My dad spent the last few weeks of his life at Abbeycrest. He was very well looked after and I got a sense that the staff and manager really cared. When he moved into end-of-life care the home were very communicative and treated him with the dignity he deserved.

My mum received excellent care during her 8-month stay at Abbeycrest Nursing Home. The staff were very professional and caring at all times and I was kept well-informed on how she was doing. The facilities were very good and the activities were well-organised and evidently enjoyed by residents. I would like to thank all the staff for caring and supporting Mum so well - and also for their incredibly kind support for me during a difficult few months.

My Dad was only in the Abbeycrest Home for 3 weeks until he passed away. During that time he was very well treated. The care and professionalism of the staff I cannot fault. From the start they were very welcoming, Dad's needs were assessed, and he was made to feel at home. Every day when one of us visited we would be told how he was doing. The rapport he had with the nurses was a joy to see with lots of laughter. When he passed they all treated us very well.

They catered for his last wishes and he was allowed to peacefully slip away.

The admission procedure from hospital was very well co-ordinated by Abbeycrest Nursing Home, particularly in light of the then Covid constraints. This was a real help. In the two/three months since then, it is clear that our friend has received an outstanding level of care. Those who have visited have been impressed by the friendliness and efficiency of staff members. Although her levels of physical health and dementia have fluctuated greatly, she seems to be content with her life at Abbeycrest Nursing Home. For me administering her affairs generally, the level of communication from Abbeycrest Nursing Home and the parent company cannot be faulted.

My mother was unfortunately only a resident for three weeks as she passed away. However, I feel that she received excellent care during her short time in the home. I cannot make any further comments but the staff seemed to be very kind and caring.

Despite our Mum having limited capacity and being bedbound by the time she arrived at Abbeycrest Nursing Home, the care, compassion and kindness shown by the whole team was outstanding. The friendly welcome that the family received on arrival made a very sad few weeks much more bearable. But really in this instance, it was the nursing care that was most needed and that far exceeded our expectations.

We were very satisfied and very pleased with the care and service provided at Abbeycrest Nursing Home. My father during his last weeks was treated with respect, empathy and kindness. We couldn’t have asked for more. The staff were very kind and compassionate towards us also and welcoming at all times.

Our mother was cared for with dignity and compassion during her short stay. Staff were friendly and alert, checking in on a regular basis. Family members were met with friendly staff. Upon our mother's passing, we were shown a great deal of kindness.

My first impressions were very good, welcoming, and helpful staff. However I only was able to visit my father on one occasion the day after he moved in as the home was then closed due to Covid, consequently am unable to provide a comprehensive review.

My aunt has been a resident in Abbeycrest for 6 weeks. The nursing standard is good and they have managed to remove her catheter and she has regained continence. She likes the food and enjoys the activities. The staff are friendly and warm, they know her and make her feel that she belongs. She is still coming to terms with her loss of autonomy. When I visited I was disappointed at the state of her room. Her clothes had been screwed up and shoved into drawers and her wardrobe. I spent a lot of time folding them up and tidying them. On her table was a dried-out vase with dried dead flowers. This must have been there for some time to be so dried out. She said she had only had one shower since admission and she has no towel. Indeed there were only paper towels in her bathroom. Overall I think she is warm, safe, and well-fed but her personal care is less good and she deserves better.

My Dad moved into Abbeycrest because his care needs were becoming too much for us, his children, and we all felt we would benefit from reclaiming the father/child relationship, knowing his death was imminent. He chose Abbeycrest because he was familiar with all the local care homes, having offered a mobile audiology/hearing aid voluntary service in retirement. Abbeycrest he was clear was the best. Moving him in amongst Covid restrictions was traumatic but the home were excellent at trying their best to make contact possible and they put him in a downstairs room so we could come round to talk to him from the garden. There were some niggles at first but largely the staff, when informed, did their best to overcome them and the staff we interacted with were an absolute joy, communicating clearly with us on all important news, such as when he was rushed to hosptial with a heart attack. And then ultimately when the end neared. Overall I only have high praise.

Firstly thank you. We had an urgent need for a respite week for my father and setting it up was seamless and painless. We knew the home from you caring for my Dad's brother who required long-term 24x7 requirements and we already regarded it highly. During the time my father was with you we found the home to be welcoming, very professional, communicative, responding to all the needs of my father. He is in much better shape now but we will not hesitate in coming back to you in future. Thank you again.