Abbeycrest

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 170 Reviews
  • Abbeycrest, Reading
Located in the South Oxfordshire countryside, Abbeycrest care home in Sonning Common provides round-the-clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end-of-life care.

Residents can enjoy a range of quality facilities, including communal areas, a café and a hair and beauty salon. The bedrooms are tastefully decorated, each with an en-suite bathroom. Outside, there are beautiful landscaped gardens and patio areas, ideal for relaxing with loved ones.

The team puts residents at the heart of everything, and there is always something to look forward to with a schedule of regular activities, events and outings in the home’s own minibus.
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Care Provided by Abbeycrest

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2050
  • Self-Funded Residential Dementia Care: from £2050
  • Self-Funded Nursing Care: from £2300
  • Self-Funded Nursing Dementia Care: from £2300
  • RESPITE Self-Funded Residential Care: from £2200
  • RESPITE Self-Funded Residential Dementia Care: from £2200
  • RESPITE Self-Funded Nursing Care: from £2300
  • RESPITE Self-Funded Nursing Dementia Care: from £2300

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Abbeycrest for full pricing details and T&Cs.

Contact Abbeycrest to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Abbeycrest to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Smart (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Abbeycrest Reviews (170)

9.8

Abbeycrest has a Review Score of 9.8 (9.790) out of 10, based on 53 reviews in the last 2 years.
Over all time Abbeycrest has 170 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbeycrest
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Total of 170, showing 141-160
Review from Gill G (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with mum's care - she has been there for 7 years!
Carers, nurses and managers are always pleasant and treat mum with dignity and respect as well as kindness. Care plans are checked regularly and updated as and when needed. I receive calls to inform me of any important issues when I
ask questions, these are followed up. There is a calm environment and mum is comfortable, enjoying the visiting entertainers when awake!
I feel the staff care about mum's needs. She is safe, well fed, clean and cared for.
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Review from William B (Husband of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have looked at many care homes. This is one of the best I have seen. Clean and refreshing, a treat to visit and must make the residents feel much better in themselves. The care they receive is second to none and all the care workers are very dedicated to the job they are doing. The only downside I
find is that the food for the dementia people should be cooked a little more as most of it is far too hard for them to chew.
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Review from Jane J (Daughter of Resident) published on 11 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager is approachable and available at short notice. Sorting out any problems promptly.


The carers are inspirational. Skilful in handling the residents even when they are being difficult.
They seem not to know how really great they are. Well mannered, empathetic, sensitive and friendly.


The

rooms are homely, the double aspect windows making them light and airy.


All the staff are polite and thoughtful, allowing us privacy for our visits while offering us support............. and refreshments.


There is a happy atmosphere with the old tunes playing and residents singing along.
Various entertainments are provided. From reading the news and quizzes to flower arranging.


We visited seven homes before we found this one which we liked the best.
Other family members who visited were also impressed and said it was the best home they had visited.


We have no hesitation in recommending this home.

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Review from Bernard (Son of Resident) published on 10 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last nine months in Abbeycrest. Throughout that time he was given extraordinary levels of care and compassion by every member of staff. To know that he was genuinely cared for during his stay was a huge comfort to myself and every other member of the family. I can't thank the
Abbeycrest team enough, for the kindness and care that they provided to my father and our family.
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Review from Vivienne S (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her last weeks at Abbeycrest. We could not have asked for more. What made the difference to us was the extraordinarily high level of care and compassion of the whole staff team.
I commented to my mum that everyone who came into her room did so with a smile on their face and a cheery
greeting.
This was from the senior nursing staff to the laundry service.
She said 'Yes, they're always like that.' What a comfort it was to all of us.
My family and I will be forever grateful.
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Review from J B (Daughter of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the course of Mum's residency in Abbeycrest, spanning over six years, she was always treated with kindness, tenderness and great patience by the staff, especially in the last eleven months of her life when she was bedridden, unable to speak ad in the advanced stages of dementia. One always felt
welcome in the home and everyone was cheerful and most helpful.
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Review from A M (Son of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on the floor where my mother lived were kind, caring and considerate - and nothing ever seemed to be too much trouble. We always received a warm welcome from all at Abbeycrest - and when mum passed away, everyone was very kind. The team treated us with consideration and compassion. Thank you
all.
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Review from Philip C (Son of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst my father's stay at Abbeycrest was quite short, we always found all staff considerate, caring and professional. The facilities were good and the overall feeling is of a homely facility which is being run well and with a high level of care.
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Review from Irene F (Daughter of Resident) published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Abbeycrest were exemplary. Their nursing, care, warmth, friendship, facilities, compassion and smiles were priceless. Our family are so grateful that our mother had as comfortable as possible final few weeks. Thank you.
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Review from Susan M (Daughter-in-law of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law received respite care as a resident for 3 weeks. Our need was urgent and the Manager was very responsive, understanding and clearly very experienced, making a home visit to assess her requirements on the day following my first visit. A room was made available to her within days.
All of the staff were very friendly and welcoming, helping her to settle in. At all times, they were professional and responded quickly to her needs. She was encouraged to participate in the many activities on offer. Residents’ rooms are spacious and all public areas are clean, bright and cheerful. I would have no hesitation in recommending Abbeycrest Crest Care Home to other families.
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Review from K L (Daughter of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's dementia made him very challenging to be cared for. The Abbeycrest team of nurses, carers and even catering staff made his last months as comfortable and peaceful as possible. I would recommend this care home very highly.
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Review from J H (Respite Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and attentive staff. Meals palatable and well presented. Accommodation excellent.
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Review from J P (Daughter-in-law of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Abbeycrest provided a safe, comfortable place for my mother in law following a fractured hip. She was well cared for and improved quickly, enabling her to be able to return home.
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Review from J H (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care my mother received at Abbeycrest. It feels like something between a five-star resort and a private hospital. It is a very emotional experience to have to place a loved one into care. Abbeycrest made not only my mother but all of the family feel at home and part of a family very
quickly. They went the extra mile and it was a huge comfort to all of us.
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Review from M O (Husband of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife developed Alzheimers many years ago but also had mobility issues. When in November 2015, she was no longer support her own weight, we had to find a care home. After research, it was clear that Abbeycrest was the ideal location.
I cannot speak too highly of the facilities but more importantly,
the skill, kindness and caring attitude of the staff.
I shall be eternally grateful to them.
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Review from C F (Wife of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff that cared for my husband. His dementia meant he was not always easy to deal with but they were unfailingly caring and cheerful. This pointed to a good manager who employed good people.
In the last week of my husband's life, as a family, we were cared for alongside
my husband.
I had dreaded my husband having to go into a home, but I needn't have worried. I'm very grateful to the staff at Abbeycrest.
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Review from Clare D (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am particularly aware of how caring and gentle the staff are with residents. They respond quickly and carefully to resident's needs and always respect their need for privacy and dignity. The food seems to be excellent and is very nicely presented. There seems to be plenty of activities available.
The window is draughty, so her room can be chilly, but otherwise, the room and facilities are excellent with plenty of space when visiting.
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Review from Derek K (Brother of Resident) published on 15 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother only spent the last 25 days of his life at Abbeycrest and I am therefore unable to comment in depth on all the facilities and amenities available. However during that period, he was treated with great care, compassion and dignity.
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Review from Penny W (Partner of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was in Abbeycrest for nearly a month. He was very well looked after and the staff were caring and looked after him very well. When he left it was because he felt he would be happier to live at home with a carer. This was for no other reason than he didn't have a like minded person within
the home to talk to.
Reply from Marilyn Kimayong, Home Manager at AbbeycrestDear Penny, thank you for taking the time to review Abbeycrest, we really appreciate your feedback. At Abbeycrest we take great pride in ensuring we deliver high quality care and facilities and we are really pleased to hear your partner enjoyed his stay. The team at Abbeycrest send him our very best wishes. We build our care team to ensure they are able to provide person centred care and spend valuable time with our residents. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home.
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Review from Jill B (Daughter of Resident) published on 23 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Abbeycrest Care Home for just over a year and has been cared for extremely well throughout that time. Of course she would rather be living at home but she could never have the same care and attention if she was! Every member of staff has treated her kindly, respectfully and lovingly
with a great sense of humour as well. As family members we have also appreciated the efforts made to communicate with us and involve us wherever possible. Congratulations on getting "Home of the year 2015"! Very well deserved!
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Abbeycrest is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Abbeycrest is calculated as follows: ( (490 Excellents x 5) + (110 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 609 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeycrest is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (116)

Meet the Team (1)

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Sue Smart

Job Title: Home Manager

As Home Manager, I believe that our residents should receive the very best bespoke care and support they require to meet their needs, whilst making each day memorable.


I have been blessed to have a very successful career working in the health and social care sector with over 30 years of experience. I trained as a nurse in Hertfordshire and have maintained my registration with the Nursing and Midwifery Council. After qualifying, I worked in A&E before stepping into the community in 2003, where I managed domiciliary care, including complex care as clinical lead and then into care home management.


It is important to me that my team feel valued and supported in their roles, as well as having the opportunity to develop, so that our home can thrive and be a happy and beautiful home for everyone.


At Abbeycrest, we are one big family, and everything we do is from the heart, treating the people living in our community as individuals, understanding their choices, wishes and dreams for no other reason than to make a difference every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeycrest to verify any information. View our terms and conditions. Abbeycrest has an Enhanced Service - more info.