Abbeycrest Nursing Home

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 163 Reviews
  • Abbeycrest Nursing Home, Reading
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Care Provided by Abbeycrest Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2050
  • Self-Funded Residential Dementia Care: from £2047
  • Self-Funded Nursing Care: from £2496
  • Self-Funded Nursing Dementia Care: from £2145
  • RESPITE Self-Funded Residential Care: from £2200
  • RESPITE Self-Funded Residential Dementia Care: from £2200
  • RESPITE Self-Funded Nursing Care: from £2300
  • RESPITE Self-Funded Nursing Dementia Care: from £2300
The price(s) shown are provided by the care home. Contact Abbeycrest Nursing Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sue Smart (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

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Abbeycrest Nursing Home Reviews (163)

9.8

Abbeycrest Nursing Home has a Review Score of 9.8 (9.794) out of 10, based on 55 reviews in the last 2 years.
Over all time Abbeycrest Nursing Home has 163 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbeycrest Nursing Home
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Total of 163, showing 61-80
Review from K D (Daughter-in-law of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Abbeycrest Nursing Home. Their kindness and care were a constant reassurance to us, right up to the very end. From the first visit in our home, the staff treated our mother with kindness and respect. Thank you.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Abbeycrest. Your feedback will be shared with the team.
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Review from M Y (Mother of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff. Very clean, attractive communal areas and rooms. Good standard of food and care.
Reply from Home Manager at Abbeycrest Nursing HomeThank you for taking the time to leave us a review and for your kind words about our home, team, food and care. Your feedback will be shared with the team.
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Review from P S (Son of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother will never improve mentally or physically but she is palpably happier than she was when living alone, despite her strong desire to continue doing so. The staff at Abbeycrest work skillfully and hard to make her life as good as it can be - and her appearance as close to how she would have once
said she wanted it to be.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeWe would like to thank you for your words of kindness which are very much appreciated. At Abbeycrest we strive for personalised-centred care for all those living in our community and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.
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Review from William M (Son of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have always found the admin and nursing staff to go the extra mile looking after Dad and our family.
Examples include:
- Nursing calls and emails to keep the family updated
- Use of rooms and catering for a recent birthday
- Support with claims and processes
- Outreach to community
health professionals
- Professional but personal relationships with the nursing, care and admin teams


Whilst Alzheimer's is a horrid condition we are comforted that Dad is well cared for and his needs met at Abbeycrest Nursing Home.

Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you William for taking the time to leave us a review and for your kind words about the care your dad is receiving and for recognition of the team at Abbeycrest. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from Alan H (Son of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Abbeycrest Nursing Home for just over three years and I visited her weekly - albeit with restrictions during the pandemic.
I was always pleased to see how well the care home was maintained and how clean and cared for my mother was when I visited.
Family members were always
kept well-informed about how Mother was and she was made a fuss of on special occasions - birthdays etc. The residents' family member meetings gave us a good opportunity to make suggestions and hear what was going on in the home.
The family were very pleased that Mother was able to spend her final few years being well looked after in a clean and comfortable environment.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you Alan for taking the time to leave us a review and for your kind words about our home and the care your mother received at Abbeycrest. We are really sorry for your loss, the care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Joan S (Respite Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything I needed was provided by the staff with courtesy and a smile. From breakfast in my room, provision of fresh water, a shower, drawing my curtains and the medication at the right times. I was so very grateful for the post-operative care I received.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you, Joan, for taking the time to leave us a review following your stay with us and we are pleased you received everything you needed. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Susan C (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of Abbey Crest For over three years. I have huge praise for the staff who looked after him.
They were very professional and kind. I live quite a way from the home. The staff allowed me to stay for long periods of time when I could attend. They kept me fully informed by Zoom
and email at all other times. This gave me a great sense of peace.
Dad enjoyed the social activities when he was able to. After that, activities came to his room and he enjoyed hand therapy in particular.
When Dad died the staff were so supportive and understanding.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you, Susan, for your kind words and recognition of the team at Abbeycrest. We are really sorry to you and your family for your loss; the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from N S (Husband of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is now in an advanced stage of Alzheimer’s and, in January, we realised that we were struggling to provide the necessary care for her. So we arranged for her a two weeks respite stay at Abbeycrest.
During those two weeks, liking what we were seeing in Abbeycrest, we decided that the time had
come for permanent residential care and that Abbeycrest was where we would be happy for her to stay. The change was quickly and efficiently arranged. She was able to stay in the same room (thereby avoiding the confusion, that a move could have caused) where she remains, happy and contented. On entering Abbeycrest, one is struck by the happy, friendly atmosphere. It has the feel of a home, in the nicest sense of that word, and the residents are like an extended family. All the staff, management and throughout the various departments, are friendly and caring, and seem to enjoy being part of a team, relating well to each other. Abbeycrest, without a doubt, is a well-run ship.
Reply from Home Manager at Abbeycrest Nursing HomeThank you for taking the time to leave us a review and for your lovely comments about our home and recognition of the team at Abbeycrest. Your feedback will be shared with the team.
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Review from D S (Son of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family was both sad and exhausted when it became apparent that Mum needed more care than we could provide at home. We had no idea how Mum would react to the change, and how it might impact us. Thankfully the service provided to all of us (primarily Mum obviously) has been professional, kind and very
reassuring. Mum seemed instantly at home in her new surroundings appearing to enjoy the food and the activities. I can only say that the staff are delightful and I couldn’t be more relieved that my mum is being looked after by them.
Reply from Home Manager at Abbeycrest Nursing HomeThank you for taking the time to leave us a review and for your lovely comments about the care your mum is receiving at Abbeycrest. We are pleased that she is settling in and enjoying the food and activities. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from A G (Daughter-in-law of Resident) published on 5 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very caring home with excellent staff. End-of-life care was very good and we were glad that my father-in-law was in the care home and not in a hospital.
There seemed to be plenty of activities and lots to do.
Reply from Home Manager at Abbeycrest Nursing HomeThank you for your review. We appreciate your kind words about the team at Abbeycrest and the care that your father-in-law received. Your feedback has been shared with the team.
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Review from Caroline C (Daughter of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent over four years at Abbeycrest.
He had dementia and was unable to talk but he always looked very happy.
The staff were so lovely and caring and I couldn’t fault them.
He was very well looked after and always nicely turned out and he enjoyed the food and he particularly liked the activities,
especially music and dancing.
The staff at Abbeycrest were a family to him, especially during Covid when it was harder to visit.
Reply from Home Manager at Abbeycrest Nursing HomeThank you for your kind words about the care your father received and the recognition of the team at Abbeycrest. It is lovely to read that he enjoyed the music and dancing and that he and you felt part of the Abbeycrest family. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from J G (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are deeply grateful for the care given to my father throughout his stay at Abbeycrest Nursing Home. All staff from all departments were extremely professional, helpful, caring and kind, not only to my father but to us all as a family. We thank Abbeycrest Nursing Home enormously for providing the
very best possible care for my father.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you for taking the time to share your positive experience at Abbeycrest, we are delighted to hear that you and your family were pleased with the care and attention that your father received during his stay with us. We are honoured to have been able to provide your father with the very best possible care and support. Once again, thank you for sharing your positive experience, we appreciate your kind words and your feedback.
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Review from Jo H (Daughter of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Abbeycrest for five and a half years and was beautifully cared for by the manager and her team. Towards the end, life became more challenging for her (she was 98 years old) but the level of care was outstanding. The entire staff was friendly and approachable and coped with the difficulties
of Covid admirably. We were always made to feel welcome and any concerns of ours were attended to promptly. I would recommend Abbeycrest strongly.
Reply from Home Manager at Abbeycrest Nursing HomeThank you, Jo, for your kind words and recognition of the team at Abbeycrest. We are really sorry for your loss and we hope we made your mother’s five years with us as peaceful as possible, she was a treasured member of our community. Your comments will be passed on to the team.
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Review from Richard C (Son of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old Dad has until very recently lived on his own with minimal help and maintained a high degree of independence, including driving short trips in his car. A deterioration in his capacity meant that he needed a supportive environment with nursing care on hand. The welcome he has received
from the whole team at Abbeycrest has been heartwarming. He settled in very quickly and gratefully accepted the essential care that he was given. I cannot speak too highly about the leadership and all the staff, who make Dad’s days enjoyable and treat him with the dignity he deserves and he loves the food!
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you for your lovely words, Richard. It's great to hear that your dad has settled in nicely at Abbeycrest. It's always reassuring to know that our loved ones are in good hands, especially when they require extra care and support. We are delighted to hear that your dad is enjoying the food, it is important for residents to have access to healthy and delicious meals. Thank you again for sharing your positive feedback, we will be sure to pass on your kind words to the team, including the chef!
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Review from A C (Friend of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the respite care that my friend has received. The staff were helpful, professional, kind and caring. My friend was very happy with the care she received and with the food in the restaurant. I would be very happy to recommend Abbeycrest Nursing Home to anyone considering
a care home for respite or long-term care.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you so much for taking the time to leave such a wonderful review of Abbeycrest. We are delighted to hear that your friend received excellent care during their respite stay and that our staff went above and beyond to provide them with the support and comfort they needed. We hope your friend is settling well back at home. We are thrilled to hear that your friend was happy with the care they received and enjoyed the food in our restaurant. We truly appreciate your support and look forward to continuing to provide outstanding care to our residents. Your comments will be passed on to the team.
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Review from Sue F (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We went as family to view Abbeycrest for respite for both Parents/Grandparents. Dad has Parkinson's. Mum advanced dementia. Then due to both ending up in hospital with health issues ended up with just Mum/Nan going to Abbeycrest as Dad still in hospital. Mum settled in very quickly and was extremely
well looked after by all staff, especially one member of staff, allowing us as a family to concentrate on our Dad knowing how safe, and well cared for she was. We will never be able to thank the staff enough for the help and support they offered in a very difficult time in our lives.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you Sue for your kind words and recognition of the team at Abbeycrest. The care, services and support we deliver as a team to your Mum and Nan and whole family is extremely important to us. Your feedback will be shared with the team.
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Review from D M (Son of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Abbeycrest in Sonning Common for over a year now. It was her decision to go into the home due to failing health therefore staying in her own home was sadly no longer an option. She enjoys being at Abbeycrest very much, the social aspect is important to her but equally,
she can have peace and quiet when she needs it. She has a nice view from her window to watch the world go by. The staff are fantastic and as has been mentioned the same staff are looking after her still which is nice for us and also mum as they get to know her and us, which is important. It's great to have Millennium Park just around the corner to take mum to get some fresh air from time to time. The staff also take mum out which I know she very much appreciates. Great team - keep up the good work!
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeMany thanks for your positive review - we enjoy having your mother with us at Abbeycrest too. The care and services we deliver as a team to our residents and families is extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Lynne M (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Abbeycrest for a month or so for some respite care while my dad was recovering from surgery. The care she received there was outstanding; she met with so much friendliness, kindness and patience. Mum, who has dementia, needs constant stimulation and interaction with people so loved the
fact that there was so much going on - always an activity or someone to chat to. Everyone was kind and made her feel very special. We felt that the staff got to know mum well in her short time there and as a family, we really appreciated the care she received; it gave us peace of mind while we were also supporting my dad's recovery. Thank you to every member of the Abbeycrest team - you are all amazing!
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you Lynne for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times – your mum is a joy to care for and we look forward to seeing her again for ‘Sherry Fridays’. The team join me in thanking you for your positive comments.
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Review from Becky P (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved to Abbeycrest from hospital nearly 2 years ago in lockdown. An incredibly stressful time as I wanted to keep her in her home but having battled with the physical and mental challenges of Lewy body dementia and several live-in carers it was time. Abbeycrest were amazing at getting my
mum out of hospital quickly, smoothly taking over all of the arrangements and handovers. We wanted her room to look like her home which wasn't easy in a lockdown but with photos and lots of communication, it was all made lovely for her arrival. I am able to visit my mum knowing her every need is taken care of from doctors, medications, hairdressers, opticians, lovely food and enjoy seeing her without the stress. Handing your loved one over when you have held the reins for so long is not easy but Abbeycrest have been amazing. The continuity of staff, who know all the residents and everything about them is what I love, she has had all the same staff looking after her since she arrived.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeThank you for taking the time to leave us such a fantastic review, Becky! We're happy to hear that your mum has received such great care at Abbeycrest over the last two years. We will pass on your kind comments to the whole team.
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Review from Beccy G (Daughter of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and attention given to the needs of my dad. Lovely home with plenty of activities and entertainment. Staff are lovely - from front of house to care and nursing. All very friendly and personable.
Reply from Home Manager, Home Manager at Abbeycrest Nursing HomeBeccy, we would like to thank you for your words of kindness which are very much appreciated. We are so pleased to hear that your dad enjoys the activities and entertainment at Abbeycrest. All comments will be passed on to the team and thank you again for the review.
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Abbeycrest Nursing Home is calculated as follows: ( (513 Excellents x 5) + (108 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 632 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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