Abbeycrest Nursing Home

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
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9.8 148 Reviews
  • Abbeycrest Nursing Home, Reading
Abbeycrest Nursing Home is located in the quiet village of Sonning Common, in the heart of the Chilterns, offering residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples. As such, residents can rest safe in the knowledge that the home can cater for their care needs both now and in the future.

The welcoming surroundings at Abbeycrest are matched by the high standard of individual care the team provides to the residents. The home has a welcoming bistro ideal for a catch up with friends and family, as well as a private dining room which is the ideal space to come together to celebrate key milestones. Mealtimes are more than a routine – they are vibrant, social occasions, providing delicious, local, nourishing food to enrich your taste buds as well as providing residents with all their dietary requirements.

When residents arrive and throughout their stay, they're greeted with warmth, passion, and care and a home that is vibrant, happy, and homely. The team loves learning as much as they can about their residents, so your loved one’s time is tailored to their individual needs and interests. This can be as small as knowing when they like to wake up, how they like their tea, and everything about their daily routine. The team takes the time to get to know all their residents and encourage independence and communication.

The team at Abbeycrest uses activity-based care sessions to provide a variety of activities, events and outings for their residents and have strong connections with the local community which enriches the lives of the residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1895
  • Self-Funded Residential Dementia Care: from £1895
  • Self-Funded Nursing Care: from £2145
  • Self-Funded Nursing Dementia Care: from £2145
  • RESPITE Self-Funded Residential Care: from £2045
  • RESPITE Self-Funded Residential Dementia Care: from £2045
  • RESPITE Self-Funded Nursing Care: from £2145
  • RESPITE Self-Funded Nursing Dementia Care: from £2145

These prices are only a guideline, please contact Abbeycrest Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Smart (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Abbeycrest Nursing Home Reviews (148)

Total of 148, showing 121-140
9.8

Abbeycrest Nursing Home has a Review Score of 9.8 (9.818) out of 10, based on 52 reviews in the last 2 years. Over all time Abbeycrest Nursing Home has 148 reviews.

Overall Experience

  • 127
  • 17
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Date Published

148
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Review from Jane J (Daughter of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is approachable and available at short notice. Sorting out any problems promptly.


The carers are inspirational. Skilful in handling the residents even when they are being difficult.
They seem not to know how really great they are. Well mannered, empathetic, sensitive and friendly.


The

rooms are homely, the double aspect windows making them light and airy.


All the staff are polite and thoughtful, allowing us privacy for our visits while offering us support............. and refreshments.


There is a happy atmosphere with the old tunes playing and residents singing along.
Various entertainments are provided. From reading the news and quizzes to flower arranging.


We visited seven homes before we found this one which we liked the best.
Other family members who visited were also impressed and said it was the best home they had visited.


We have no hesitation in recommending this home.

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Review from Bernard (Son of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last nine months in Abbeycrest. Throughout that time he was given extraordinary levels of care and compassion by every member of staff. To know that he was genuinely cared for during his stay was a huge comfort to myself and every other member of the family. I can't thank the
Abbeycrest team enough, for the kindness and care that they provided to my father and our family.

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Review from Vivienne S (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last weeks at Abbeycrest. We could not have asked for more. What made the difference to us was the extraordinarily high level of care and compassion of the whole staff team.
I commented to my mum that everyone who came into her room did so with a smile on their face and a cheery
greeting.
This was from the senior nursing staff to the laundry service.
She said 'Yes, they're always like that.' What a comfort it was to all of us.
My family and I will be forever grateful.

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Review from J B (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the course of Mum's residency in Abbeycrest, spanning over six years, she was always treated with kindness, tenderness and great patience by the staff, especially in the last eleven months of her life when she was bedridden, unable to speak ad in the advanced stages of dementia. One always felt
welcome in the home and everyone was cheerful and most helpful.

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Review from A M (Son of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the floor where my mother lived were kind, caring and considerate - and nothing ever seemed to be too much trouble. We always received a warm welcome from all at Abbeycrest - and when mum passed away, everyone was very kind. The team treated us with consideration and compassion. Thank you
all.

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Review from Philip C (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst my father's stay at Abbeycrest was quite short, we always found all staff considerate, caring and professional. The facilities were good and the overall feeling is of a homely facility which is being run well and with a high level of care.

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Review from Irene F (Daughter of Resident) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Abbeycrest were exemplary. Their nursing, care, warmth, friendship, facilities, compassion and smiles were priceless. Our family are so grateful that our mother had as comfortable as possible final few weeks. Thank you.

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Review from Susan M (Daughter-in-law of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law received respite care as a resident for 3 weeks. Our need was urgent and the Manager was very responsive, understanding and clearly very experienced, making a home visit to assess her requirements on the day following my first visit. A room was made available to her within days.
All of the staff were very friendly and welcoming, helping her to settle in. At all times, they were professional and responded quickly to her needs. She was encouraged to participate in the many activities on offer. Residents’ rooms are spacious and all public areas are clean, bright and cheerful. I would have no hesitation in recommending Abbeycrest Crest Care Home to other families.

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Review from K L (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's dementia made him very challenging to be cared for. The Abbeycrest team of nurses, carers and even catering staff made his last months as comfortable and peaceful as possible. I would recommend this care home very highly.

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Review from J H (Respite Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and attentive staff. Meals palatable and well presented. Accommodation excellent.

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Review from J P (Daughter-in-law of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Abbeycrest provided a safe, comfortable place for my mother in law following a fractured hip. She was well cared for and improved quickly, enabling her to be able to return home.

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Review from J H (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mother received at Abbeycrest. It feels like something between a five-star resort and a private hospital. It is a very emotional experience to have to place a loved one into care. Abbeycrest made not only my mother but all of the family feel at home and part of a family very
quickly. They went the extra mile and it was a huge comfort to all of us.

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Review from M O (Husband of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife developed Alzheimers many years ago but also had mobility issues. When in November 2015, she was no longer support her own weight, we had to find a care home. After research, it was clear that Abbeycrest was the ideal location.
I cannot speak too highly of the facilities but more importantly,
the skill, kindness and caring attitude of the staff.
I shall be eternally grateful to them.

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Review from C F (Wife of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff that cared for my husband. His dementia meant he was not always easy to deal with but they were unfailingly caring and cheerful. This pointed to a good manager who employed good people.
In the last week of my husband's life, as a family, we were cared for alongside
my husband.
I had dreaded my husband having to go into a home, but I needn't have worried. I'm very grateful to the staff at Abbeycrest.

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Review from Clare D (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am particularly aware of how caring and gentle the staff are with residents. They respond quickly and carefully to resident's needs and always respect their need for privacy and dignity. The food seems to be excellent and is very nicely presented. There seems to be plenty of activities available.
The window is draughty, so her room can be chilly, but otherwise, the room and facilities are excellent with plenty of space when visiting.

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Review from Derek K (Brother of Resident) published on 15 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother only spent the last 25 days of his life at Abbeycrest and I am therefore unable to comment in depth on all the facilities and amenities available. However during that period, he was treated with great care, compassion and dignity.

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Review from Penny W (Partner of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in Abbeycrest for nearly a month. He was very well looked after and the staff were caring and looked after him very well. When he left it was because he felt he would be happier to live at home with a carer. This was for no other reason than he didn't have a like minded person within
the home to talk to.

Reply from Marilyn Kimayong, Home Manager at Abbeycrest Nursing Home

Dear Penny, thank you for taking the time to review Abbeycrest, we really appreciate your feedback. At Abbeycrest we take great pride in ensuring we deliver high quality care and facilities and we are really pleased to hear your partner enjoyed his stay. The team at Abbeycrest send him our very best wishes. We build our care team to ensure they are able to provide person centred care and spend valuable time with our residents. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home.

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Review from Jill B (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Abbeycrest Care Home for just over a year and has been cared for extremely well throughout that time. Of course she would rather be living at home but she could never have the same care and attention if she was! Every member of staff has treated her kindly, respectfully and lovingly
with a great sense of humour as well. As family members we have also appreciated the efforts made to communicate with us and involve us wherever possible. Congratulations on getting "Home of the year 2015"! Very well deserved!

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Review from Chris W (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased how mum has settled at Abbeycrest and has bonded so well with all the caring staff. Mum enjoys the activities provided, and we feel that this provides an important stimulation for her.

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Review from Jonny A (Son of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very unhappy at her previous care home, so as a family we moved her to Abbeycrest. The difference in just a few days was quite amazing. Every single time we visit mum is laughing and happy in her own way. All staff members from management to nursing to catering are brilliant. Our main concern
for mum was that she will be happy wherever she is. We have certainly made the correct choice with Abbeycrest.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Abbeycrest Nursing Home is calculated as follows: ( (498 Excellents x 5) + (86 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 595 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (4)

Sue

Sue Smart

Job Title: Home Manager

“As Home Manager I believe that our residents should receive the very best bespoke care and support they require to meet their needs, whilst making each day memorable.


I have been blessed to have a very successful career working in the health and social care sector with over 30 years of experience. I trained as a nurse in Hertfordshire and have maintained my registration with the Nursing and Midwifery Council, after qualifying I worked in A&E before stepping into the community in 2003 where I managed domiciliary care including complex care as clinical lead and then into a care home management.


It is important to me that my team feel valued and supported in their roles, as well as having the opportunity to develop so that our home can thrive and be a happy and beautiful home for everyone.


At Abbeycrest, we are one big family and everything we do is from the heart, treating the people living in our community as individuals understanding their choices, wishes and dreams for no other reason than to make a difference every day.”


I grew up locally and even went to school up the road, I moved away to undertake my nurse training and am pleased to be back in the local area. It is important to me and the team that Abbeycrest is part of the Sonning Common community. I enjoy spending time with my family and friends, I love to travel and have been fortunate to visit many countries around the world.”

Jerry

Jerry Abeya

Job Title: Deputy Manager

With over 10 years of nursing experience, it is great to work with such a friendly team to deliver the highest standards of care for all our residents.

Tamena

Tamena Seymour

Job Title: Home Co-ordinator

I love showing people around the home and arranging various visits for the residents. As the ‘face of the home’ my role is very important and knowing that I can help them through their care home journey makes me happy.

Michael

Michael Kenny

Job Title: Regional Sales Support Manager

I’m committed to providing support and guidance to those looking for care for a loved one, helping them to understand their options, guiding them on how to fund the costs and helping them to make sense of the whole process.

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