Abbeycrest

I am pleased with the standard of care for the friend I have in the care home. My friend suffers from dementia and is not physically fit. The carers understand her conditions and deal with her in a caring and sympathetic manner. The cleanliness of the home is of a high standard as is the food. There are regular daily activities that provide companionship and stimulation. The care home is in regular contact and brings to my attention any concerns or issues they have with my friend.

My experience of Abbeycrest is based on my Dad spending 3 and a half years as a resident there before he passed away in September 21. I have to say the care of the Abbeycrest staff was always so kind. I felt that as a family we had an open, collaborative relationship with the staff, and his main nurse and the manager always made time to discuss any concerns we had which was so appreciated. Thank you Abbeycrest for making an extremely difficult and emotional 3 and a half years a little easier.

I was in process of complaining when he died and I didn’t have the heart to continue. I wish I had, now.

My late father-in-law moved into Abbeycrest after a series of falls. He had been very independent and it was a challenge for him to give up his home. Our family was relieved that he was in safe purpose-built accommodation with staff on hand day and night. He was a shy person and didn't want to join in the activities but staff accepted this. At times he was frustrated with his loss of mobility and the carers were very patient with him. He passed away peacefully and we were comforted by the way staff treated him with respect and dignity in his final days at Abbeycrest. Thank you to the team for all his care over the past 16 months.

My mother-in-law moved into Abbeycrest Care Home, Sonning Common in February 2021. In June 2021 she fell out of bed having been left on her side and suffered an Intracranial Haemmorage - five days later she died. The Care Home didn't think she was a high risk of falling out of bed so no bed rails were put up. She also took in with her to the Care Home an expensive diamond and emerald ring which went missing a few weeks later. The staff and management don't know what happened to it. We chose Abbeycrest because she lived in Sonning Common and wanted to go there - how I wish now we hadn't.

The decision to place my auntie into Abbeycrest Nursing Home was based on the experience of the extraordinary care and love offered to my mother who stayed here also in her last years. I continue to be impressed by the dedicated staff who remain positive and upbeat despite the difficulties that covid has brought us all. I offer my thanks and appreciation for all of the hard work, dedication, and positive approach - great work.

Great experience with very caring staff. Mum always has access to lots of fabulous activities. Highly recommend. Staff are always so attentive and caring towards Mum. Lovely to see!

My mother has been a resident at Abbeycrest for a year. On moving there mum was very frail and in urgent need of nursing care. Her needs were immediately addressed, and she has blossomed as a result. The staff have coped admirably throughout the pandemic; all are very professional, dedicated, caring, and friendly. Communication is good, and helpful regular updates are provided. The quality of the food and daily activities provided are both of a high standard. It is reassuring to know that mum is being so well cared for and I am happy to recommend anyone to consider Abbeycrest Nursing Home.

My 93-year-old mother was in Abbeycrest for four months. She died in June 2021 following a fall from her bed. There were no bed rails in place. She died five days later from an intracranial bleed. The Coroner at her inquest raised serious concerns regarding the risk assessment that had been carried out. The management at both Abbeycrest and Caring Homes have been very difficult to deal with, showing no compassion nor support after my mother's accidental death. A precious and valuable ring went missing after my mother had been living in Abbeycrest after just a few weeks. It has been most upsetting.

Very friendly and very capable, kind and professional.

Very happy with the care. The staff are extremely kind and welcoming as well as being highly professional and communicative. Both my parents have been residents since June 2021 and since being at Abbeycrest my mother's overall health has substantially improved and my father is a lot more content.

I didn't have to wait prior to my covid test. The person who dealt with this, was very efficient and friendly. On returning my test, which was negative, I pressed the bell and the same person escorted me to my friend's room. She again continued pleasant conversation. While I was with my friend he rang the bell for assistance. The staff member dealt with my friend's issue well, even though there was a slight difficulty with understanding what she said. On leaving I was escorted to the lift and taken to the front door, by a cheerful individual. The whole experience was great and I felt valued and looked after. Thank you.

Thank you for providing great dementia care in a friendly and efficient manner. There is a person-centred approach and continuity of care. Well done on all of this especially in the context of a pandemic!

My Father has lived at Abbeycrest for almost 2 years. He was able to visit a number of care homes and chose to live here. We have been extremely happy with the care he has received and the way the staff always treat him with dignity and respect. During this period his needs have changed significantly. We have been impressed with the way that the staff have responded in a proactive manner. The pandemic has been a very challenging time for everyone, especially in the care sector. Due to excellent management and a dedicated team, Abbeycrest has excelled. Well done and thank you.

In very difficult circumstances Abbeycrest has provided exceptional care for my mother. As her daughter, I feel enormously relieved that she is in such good hands. I am always very happy to pass on my recommendation to consider Abbeycrest to others in a similar situation. Particularly happy to see the same staff whenever we visit. Residents are always treated with dignity and compassion. Thank you for this.

My husband, spent 2 weeks respite care from June 7th this year. My son and I visited before deciding, and we were impressed immediately with Abbeycrest Nursing Home. We found it a very welcoming establishment - staff all smiled and spoke to us. The manager gave us a good tour of the home and answered all our questions. On admittance, again we were made to feel welcome. My husband settled in well. He was moved to the Dementia unit as he began to wander! Whenever I visited, he seemed more than happy to stay. He also enjoyed the food and we know that his care was excellent. I am more than happy to have a return visit for him. Many thanks to all concerned.

I cannot thank Abbeycrest Nursing Home enough for the level of care they gave my Grandad while he was there. The staff are so kind, caring, and considerate, and really do go the extra mile to make the residents feel special; always treating them with dignity and compassion. The range of activities they put on for residents is really excellent too. It gives my family such peace of mind to know how well my Grandad was cared for. Thank you Abbeycrest.

My Mum has been a resident in Abbeycrest for 5 years. From the first day we looked around Abbeycrest we knew it was the right place for her as it feels just like home and the staff have always been so friendly and caring. Nothing is too much trouble for any of them. The Manager is outstanding and is always there if we need any help or advice in a professional manner. The person on reception is so welcoming whether on the phone or when we come to visit mum. During Covid lockdown, it has been so hard not being able to see mum, but we have weekly pictures of the activities they are all doing and its reassuring to know mum is being cared for.

I would have to say the care my mum has been given has been outstanding. The staff are friendly and compassionate towards her and do everything they can to make her stay enjoyable. They handled the covid situation well.

Just like a good hotel. The staff were friendly and helpful. They did their utmost to support Mum, and when it was tough to support - they inform me too. Mum loved her regular hairdresser's appointments, and it made her feel good. Thank you all.