Abbeycrest Nursing Home

Essex Way, Kennylands Road, Sonning Common, Reading RG4 9RG
Review Us
9.8 163 Reviews
  • Abbeycrest Nursing Home, Reading
Show Abbeycrest Nursing Home on the Map

Care Provided by Abbeycrest Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2050
  • Self-Funded Residential Dementia Care: from £2047
  • Self-Funded Nursing Care: from £2496
  • Self-Funded Nursing Dementia Care: from £2145
  • RESPITE Self-Funded Residential Care: from £2200
  • RESPITE Self-Funded Residential Dementia Care: from £2200
  • RESPITE Self-Funded Nursing Care: from £2300
  • RESPITE Self-Funded Nursing Dementia Care: from £2300
The price(s) shown are provided by the care home. Contact Abbeycrest Nursing Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sue Smart (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Abbeycrest operate an open door policy. Friends and family able to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Are you the Owner/Manager of Abbeycrest Nursing Home? View your Advertising Options

Abbeycrest Nursing Home Reviews (163)

9.8

Abbeycrest Nursing Home has a Review Score of 9.8 (9.794) out of 10, based on 55 reviews in the last 2 years.
Over all time Abbeycrest Nursing Home has 163 reviews.

Overall Experience
  • 141
  • 18
  • 1
  • 2
  • 1
Date Published
  • 163
  • 14
  • 25
  • 55
  • 108
Reviewer Connection to Abbeycrest Nursing Home
  • 66
  • 37
  • 13
  • 12
  • 9
  • 7
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 163, showing 121-140
Review from Dani A (Granddaughter of Resident) published on 28 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Abbeycrest Nursing Home enough for the level of care they gave my Grandad while he was there. The staff are so kind, caring, and considerate, and really do go the extra mile to make the residents feel special; always treating them with dignity and compassion. The range of activities they
put on for residents is really excellent too. It gives my family such peace of mind to know how well my Grandad was cared for. Thank you Abbeycrest.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah B (Daughter of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident in Abbeycrest for 5 years. From the first day we looked around Abbeycrest we knew it was the right place for her as it feels just like home and the staff have always been so friendly and caring. Nothing is too much trouble for any of them. The Manager is outstanding and is
always there if we need any help or advice in a professional manner. The person on reception is so welcoming whether on the phone or when we come to visit mum. During Covid lockdown, it has been so hard not being able to see mum, but we have weekly pictures of the activities they are all doing and its reassuring to know mum is being cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine G (Daughter of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have to say the care my mum has been given has been outstanding. The staff are friendly and compassionate towards her and do everything they can to make her stay enjoyable. They handled the covid situation well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Daughter of Resident) published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just like a good hotel. The staff were friendly and helpful. They did their utmost to support Mum, and when it was tough to support - they inform me too. Mum loved her regular hairdresser's appointments, and it made her feel good. Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S V (Wife of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arriving at Abbeycrest you enter a bright cheerful and welcoming reception area. All the staff were friendly and helpful. My husband's care was excellent with one exception - I felt there were not enough carers on duty between 1.30 and 4 pm. The needs of my husband did not always fit the routine,
In my opinion the carers worked a very long day with short breaks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris D-L (Son of Resident) published on 2 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just spent two weeks each day at Abbeycrest visiting my mother who has Alzheimer's and who has just recently gone to live there. I was very impressed and am particularly grateful to three staff members who were so kind to her. (My apologies to those whose names I do not know as everyone seemed kind
and considerate).
I live in Canada and it is so comforting to know that my mum is in such good hands. Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been satisfied with the level of care my family member has received at Abbeycrest care home. I visit regularly and have always observed the staff treating residents with kindness, courtesy and care even in challenging situations. My family members health is maintained very carefully, and a host
of initiatives have been put in place to ensure they remain as happy and healthy as possible. I am always made to feel welcome whenever I visit, and I am regularly updated on my relatives condition and am consulted on every decision made. I would not hesitate in recommending Abbeycrest as a suitable home for a loved one - five people had separately recommended it to me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian N (Son of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly, helpful and caring including the nurses, carers all the way to the man who brings the laundry back. They create a warm, happy and friendly home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J N (Son of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the standard of care and attention provided by all members of staff. Also very happy to recommend the care home to others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Son of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent almost six years in the care of the staff at Abbeycrest. During this time she was very well looked after by the staff despite her condition being quite challenging at times. The staff showed great patience and understanding, and gave excellent advice and support to me and the rest of
the family. I have recommended Abbeycrest to a number of friends, many of whom have ended up with relatives becoming residents at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M D (Daughter of Resident) published on 13 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service Abbeycrest gives is second to none and no nursing home could have been better or have done more; in our view, their rating as a care home should be excellent, rather than good.
Abbeycrest staff were always ready and ahead of the game to respond appropriately to our mother's needs and her
dignity was always respected. All the staff, whatever their role, were professional, caring, patient and friendly. Attention to detail was consistently high. Our mother's physical health and comfort were maintained at all times.
All the staff both involved and supported the family over the four year period and we appreciated that greatly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cathy A (Daughter of Resident) published on 13 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently passed away peacefully in Shiplake at Abbeycrest with me by her side.
The staff at Abbeycrest did everything that they possibly could have done to ensure that mums final hours were as good as they could be and to give us all the information and support that we needed.
They got it exactly
right which is very difficult to do.
Mum moved to Abbeycrest in February 2019 following a very bad stroke.
All the staff at Abbeycrest are very caring and hard working.
We could not have chosen a better home and will always be grateful to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa B (Stepdaughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we immediately felt the genuine warmth and care at Abbeycrest. Our father needed care for his wife whilst he had a hip replacement.
All of the staff were welcoming, kind, gentle and friendly.
After five weeks of excellent care, it felt as if we were leaving friends. Thank you to you all
for your dedication and wonderful care - especially at this challenging time for our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill G (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with mum's care - she has been there for 7 years!
Carers, nurses and managers are always pleasant and treat mum with dignity and respect as well as kindness. Care plans are checked regularly and updated as and when needed. I receive calls to inform me of any important issues when I
ask questions, these are followed up. There is a calm environment and mum is comfortable, enjoying the visiting entertainers when awake!
I feel the staff care about mum's needs. She is safe, well fed, clean and cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William B (Husband of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have looked at many care homes. This is one of the best I have seen. Clean and refreshing, a treat to visit and must make the residents feel much better in themselves. The care they receive is second to none and all the care workers are very dedicated to the job they are doing. The only downside I
find is that the food for the dementia people should be cooked a little more as most of it is far too hard for them to chew.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane J (Daughter of Resident) published on 11 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager is approachable and available at short notice. Sorting out any problems promptly.


The carers are inspirational. Skilful in handling the residents even when they are being difficult.
They seem not to know how really great they are. Well mannered, empathetic, sensitive and friendly.


The

rooms are homely, the double aspect windows making them light and airy.


All the staff are polite and thoughtful, allowing us privacy for our visits while offering us support............. and refreshments.


There is a happy atmosphere with the old tunes playing and residents singing along.
Various entertainments are provided. From reading the news and quizzes to flower arranging.


We visited seven homes before we found this one which we liked the best.
Other family members who visited were also impressed and said it was the best home they had visited.


We have no hesitation in recommending this home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bernard (Son of Resident) published on 10 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last nine months in Abbeycrest. Throughout that time he was given extraordinary levels of care and compassion by every member of staff. To know that he was genuinely cared for during his stay was a huge comfort to myself and every other member of the family. I can't thank the
Abbeycrest team enough, for the kindness and care that they provided to my father and our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vivienne S (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her last weeks at Abbeycrest. We could not have asked for more. What made the difference to us was the extraordinarily high level of care and compassion of the whole staff team.
I commented to my mum that everyone who came into her room did so with a smile on their face and a cheery
greeting.
This was from the senior nursing staff to the laundry service.
She said 'Yes, they're always like that.' What a comfort it was to all of us.
My family and I will be forever grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the course of Mum's residency in Abbeycrest, spanning over six years, she was always treated with kindness, tenderness and great patience by the staff, especially in the last eleven months of her life when she was bedridden, unable to speak ad in the advanced stages of dementia. One always felt
welcome in the home and everyone was cheerful and most helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Son of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on the floor where my mother lived were kind, caring and considerate - and nothing ever seemed to be too much trouble. We always received a warm welcome from all at Abbeycrest - and when mum passed away, everyone was very kind. The team treated us with consideration and compassion. Thank you
all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Abbeycrest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Abbeycrest Nursing Home is calculated as follows: ( (513 Excellents x 5) + (108 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 632 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeycrest Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeycrest Nursing Home to verify any information. View our terms and conditions. Abbeycrest Nursing Home has an Basic Service - more info.