Ferendune Court

Ash Close, Faringdon SN7 8ER

Anchor’s Ferendune Court, in Faringdon, is a purpose-built home supporting up to 48 older people to live a comfortable lifestyle, as well as specialising in dementia care.

The home strives to deliver a range of residential care services, including convalescence care, respite care, trial stays, and long term care for those who can no longer look after themselves.

The care team gets to know customers and works with them to organise stimulating activities according to their interests, both in the care home as well as in the local community. Individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.

Anchor is one of England’s largest providers of housing and care for those over 55 years of age and has almost 50 years’ experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers’ expectations.

Group: Anchor

Person in charge: Samantha Bell (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 44

Shared Rooms: 2

Rooms with ensuite WC: 46

Facilities & Services: Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Ferendune Court is situated close to local services and amenities including:

There are local eating establishments within a mile of the home.
There is a supermarket within two miles of Ferendune Court.
Faringdon Town Centre is within a mile.
There is a doctor's surgery within a mile of the home.
The nearest hospital is The Great Western Hospital which is within 11 miles.

Latest Care Quality Commission* Report on Ferendune Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Ferendune Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Ferendune Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.72 for Ferendune Court is calculated as follows: ( (177 Excellents x 5) + (52 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 236 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.729 Points relating to the number of positive Reviews for Ferendune Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.6 Target = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Ferendune Court has a Review Score of 9.4 (9.449) from 20 Reviews


Average Ratings

  • Excellent
    17
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ferendune Court?

  • Extremely LIKELY
    18
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ferendune Court

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    4
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • more

On my arrival and in my meeting I was warmly welcomed by the manager and friendly smiley, helpful team who were very well presented.
They are a team who are long-standing and it is obvious they enjoy their work.
The home is very clean and cared for. The bedroom I inspected was very clean and tidy. In my opinion, a home professionally managed by a great team. Looking forward to going again. All credit to you all.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.7 out of 5

I have been visiting Ferendune for nearly 20 years now as various members of my family have stayed here for different reasons. I think the current manager has done an excellent job in bringing Ferendune up to an excellent standard and also her team. The staff are always friendly and helpful and Ferendune is always kept neat and tidy. Full marks to everyone.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   5 out of 5

We have had experience of Ferendune Court since my mother moved there (together with my late father) 15 months ago.

The care home is routinely visited by the same local GP every week (and of course assistance is always on call in the event of an emergency). The GP is very proactive in ensuring that only necessary medication is prescribed including withdrawal of unnecessary medication when she first arrived.

All aspects of hygiene and cleanliness of the home are excellent, and meals are, in general, of good quality. Social activities are encouraged and the person responsible for providing those activities and bringing in external entertainment and events does an amazing job. The home is well respected by the local community - we have never heard a negative comment from anyone we know in the local community if/when the topic of my mother's care home is raised.

While it was upsetting to have to bring my parents into a care home, we have never regretted our choice of Ferendune.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.7 out of 5

I was very happy with the care my mother received at Ferendune Court. She had a lovely flat on the dementia floor where we could make ourselves a drink when visiting and we liked being able to take her out into the garden. The carers and housekeeping staff were always very friendly and helpful and we particularly enjoyed the organised activities where families could join in. Thank you to everyone at Ferendune for looking after her so well when we could no longer cope.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.9 out of 5

I can't praise the staff at Ferendune Court enough. They went the extra mile for us, nothing was too much trouble and was sympathetic to Dad's needs.

I would highly recommend Ferendune Court to anyone considering a care home.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.9 out of 5

Happy and very attentive staff.
Made my stay very pleasant.
Food good.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   3.9 out of 5

This care home has a lovely atmosphere. Modern, light interior. Very lovely, lovely garden. Nice accommodation. My mother had her own flat on the dementia friendly floor. She found it difficult to adjust but they bent over backwards to accommodate and support her. She lived there just over 18 months. We found all the staff caring and competent. In November my mother was admitted to hospital and then returned to Ferendune at her own request for palliative care for the last two weeks of her life. The care given to her was exceptional as was the support we were given as well.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.9 out of 5

My mum moved into Ferendune Court last July after several spells in hospital. She has MS and although young at heart, she was unable to continue living independently. Finding a care home was a daunting task, but fortunately, a friend suggested going to see Ferendune. It was the best recommendation I could have had. The building is modern and spacious, with a light bright feel to it. The large lounge is a welcoming and comfortable place for the residents and families to sit, and there are often activities going on.
The staff are brilliant! They always greet me with a smile, and their warmth and care of mum is evident. She told me, not long ago, that she loved living there because everyone treats her 'like a human being'. I often phone her or arrive to hear the sound of laughing between my mum and her carers, as they share a joke. I really couldn't be happier that mum is living at Ferendune Court - and more importantly, neither could she!

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.5 out of 5

My experience of Ferendune Court has been a positive one.
My eldest sister was a resident there for nearly two years and always said the staff were "very kind".
She gradually became severely demented and needed 24-hour care but when we visited (always unannounced) she always appeared to be clean, comfortable and with pain-free treatment when necessary.
My other sister is a resident there now and generally appears to be happy with always a good word to say about the members of staff.
When I and other family members visit we always get a good welcome.
The home always looks clean and smells fresh.
We never visit at meal times so unable to assess food, but there are plenty of drinks.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.7 out of 5

All the staff are always smiling, friendly and comforting to the residents and always try their best, which is difficult at times when dealing with people with Dementia.
The home is always clean, smells nice and the garden is relaxing and it is enjoyable to take my auntie out in the warmer weather.
The food it really good, I join my auntie for lunch on occasions and have always thoroughly enjoyed it.
My activities and outings are arranged and I can tell many of the residents really enjoy this. I help one of the activity organisers to cook with some of the residents, which is great fun.
After struggling to look after my auntie, it is wonderful to have her in Ferendune.
What a relief!

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are very helpful and do anything you ask. The food is very good. The rooms and activities are very good.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.7 out of 5

When we visit we get a good welcome. The staff are always available to help my aunt if needed. The staff encourage drinks and always help when my aunt needs anything immediately. They are always polite. My aunt's room seems clean and is kept tidy. The management are available to discuss any issues if needed. The home provides a good range of activities and my aunt is encouraged to attend these. She has said she "is well looked after."

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   5 out of 5

We visit our aunt every few weeks and are really impressed by the care offered. Last year we had another aunt here who needed a high level of care and we always felt confident that her care was excellent. The range of activities offered is very good and offers a variety of stimulation. The accommodation seems extremely good and we like the way that residents are moved around to encourage communication with other residents. The staff appear welcoming to visitors and compassionate towards our aunt.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.9 out of 5

I cannot speak highly enough of all the staff. The care assistants and the cleaners are all amazing, they have so much patience and are so kind to the residents. Mother has been there for 5 weeks now and I cannot think of anywhere I would rather she could be.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   5 out of 5

Excellent caring and efficient.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   5 out of 5

Generally happy with grans care, staff seem caring, very welcoming and professional. A very homely atmosphere.

How likely would you be to recommend Ferendune Court? Likely

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Average Rating:   4.5 out of 5

My mum has moderately severe dementia and seems to be happy and settled. She is well cared for- clean, well fed and staff are friendly, caring and respectful towards her. Her accommodation is excellent and there is a high standard of cleanliness and decor throughout the care home. Many of the staff have been there since she moved in (probably longer) so providing good continuity. Most staff supportive although restricted understanding and command of English has made communication (especially by phone) difficult sometimes. I am confident that my mum is well looked after.

How likely would you be to recommend Ferendune Court? Likely

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Average Rating:   4 out of 5

Ferendune has been a very good home, for my mother. I can visit any time of the day. Always made welcome. She is very happy with the staff, they do everything she needs.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.8 out of 5

I can't recommend Ferendune Court highly enough. The staff and facilities are brilliant. The staff show such kindness towards my mum (and me!) and I never worry that she's not being looked after properly.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   5 out of 5

This residential home is excellent. The present manager had a mammoth task bringing it back to form, but she has succeeded. With a good manager comes friendly staff, patient and cooperative. I rate them all over 100%. My visitors find them all friendly and remark how nice to offered coffee etc, and always made to feel welcome.

How likely would you be to recommend Ferendune Court? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 19 Apr 2018

We currently have two vacancies for care. Please contact Ferendune Court directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ferendune Court