Ferendune Court

Ash Close, Faringdon SN7 8ER
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9.7 79 Reviews
  • Ferendune Court, Faringdon
Anchor’s Ferendune Court, in Faringdon, is a purpose-built home supporting up to 48 older people to live a comfortable lifestyle, as well as specialising in dementia care.

Ferendune Court continues to welcome new residents for a range of residential care services, including convalescence care, respite care, trial stays, and long term care for those who require help with their care. Some rooms are larger and include a kitchenette and living space, in addition to en suite facilities.

The care team gets to know customers and works with them to organise stimulating activities according to their interests, both in the care home as well as in the local community.

Individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.

Anchor is one of England’s largest providers of housing and care for those over 55 years of age and has more than 60 years’ experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers’ expectations.
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Care Provided by Ferendune Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1585
  • Self-Funded Residential Dementia Care: from £1585
  • RESPITE Self-Funded Residential Care: from £1585
  • RESPITE Self-Funded Residential Dementia Care: from £1585

Colleagues at Ferendune Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Ferendune Court to find out the exact price for your requirements.

Contact Ferendune Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ferendune Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Samantha Bell (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (36)

Visiting

  • Visitors are welcome at Ferendune Court.

Parking

  • Onsite parking is available, including disabled spaces.

Ferendune Court Reviews (79)

9.7

Ferendune Court has a Review Score of 9.7 (9.722) out of 10, based on 25 reviews in the last 2 years.
Over all time Ferendune Court has 79 reviews.

Overall Experience
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Date Published
  • 79
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Reviewer Connection to Ferendune Court
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Total of 79, showing 61-79
Review from J C (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Obviously it is a very sad experience for us with Mum having dementia. However, the nursing home enables us to rest assured that she has the best care that can be provided. Every member of staff puts so much effort into this. Team leaders have proved to be so helpful in enabling us to deal with this.
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Review from David (Son of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum seems to be very happy and settled in Ferendune Court. There is clear evidence of the new home manager's efforts to make improvements to the services being provided for the benefit of residents which is good to see. Staff seem to be very friendly and caring.
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Review from V M (Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my arrival and in my meeting I was warmly welcomed by the manager and friendly smiley, helpful team who were very well presented.
They are a team who are long-standing and it is obvious they enjoy their work.
The home is very clean and cared for. The bedroom I inspected was very clean and tidy.
In my opinion, a home professionally managed by a great team. Looking forward to going again. All credit to you all.
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Review from Jackie S (Daughter of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy with the care my mother received at Ferendune Court. She had a lovely flat on the dementia floor where we could make ourselves a drink when visiting and we liked being able to take her out into the garden. The carers and housekeeping staff were always very friendly and helpful and
we particularly enjoyed the organised activities where families could join in. Thank you to everyone at Ferendune for looking after her so well when we could no longer cope.
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Review from Peter T (Son of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the staff at Ferendune Court enough. They went the extra mile for us, nothing was too much trouble and was sympathetic to Dad's needs.


I would highly recommend Ferendune Court to anyone considering a care home.

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Review from G W (Resident) published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy and very attentive staff.
Made my stay very pleasant.
Food good.
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Review from Sandra M (Daughter of Resident) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has a lovely atmosphere. Modern, light interior. Very lovely, lovely garden. Nice accommodation. My mother had her own flat on the dementia friendly floor. She found it difficult to adjust but they bent over backwards to accommodate and support her. She lived there just over 18 months.
We found all the staff caring and competent. In November my mother was admitted to hospital and then returned to Ferendune at her own request for palliative care for the last two weeks of her life. The care given to her was exceptional as was the support we were given as well.
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Review from Becki E (Daughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Ferendune Court last July after several spells in hospital. She has MS and although young at heart, she was unable to continue living independently. Finding a care home was a daunting task, but fortunately, a friend suggested going to see Ferendune. It was the best recommendation I
could have had. The building is modern and spacious, with a light bright feel to it. The large lounge is a welcoming and comfortable place for the residents and families to sit, and there are often activities going on.
The staff are brilliant! They always greet me with a smile, and their warmth and care of mum is evident. She told me, not long ago, that she loved living there because everyone treats her 'like a human being'. I often phone her or arrive to hear the sound of laughing between my mum and her carers, as they share a joke. I really couldn't be happier that mum is living at Ferendune Court - and more importantly, neither could she!
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Review from Evelyn B (Sister of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Ferendune Court has been a positive one.
My eldest sister was a resident there for nearly two years and always said the staff were "very kind".
She gradually became severely demented and needed 24-hour care but when we visited (always unannounced) she always appeared to be clean,
comfortable and with pain-free treatment when necessary.
My other sister is a resident there now and generally appears to be happy with always a good word to say about the members of staff.
When I and other family members visit we always get a good welcome.
The home always looks clean and smells fresh.
We never visit at meal times so unable to assess food, but there are plenty of drinks.
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Review from Jane F (Niece of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are always smiling, friendly and comforting to the residents and always try their best, which is difficult at times when dealing with people with Dementia.
The home is always clean, smells nice and the garden is relaxing and it is enjoyable to take my auntie out in the warmer weather.
The food it really good, I join my auntie for lunch on occasions and have always thoroughly enjoyed it.
My activities and outings are arranged and I can tell many of the residents really enjoy this. I help one of the activity organisers to cook with some of the residents, which is great fun.
After struggling to look after my auntie, it is wonderful to have her in Ferendune.
What a relief!
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Review from Leonard O (Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and do anything you ask. The food is very good. The rooms and activities are very good.
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Review from Katharine M (Niece of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit our aunt every few weeks and are really impressed by the care offered. Last year we had another aunt here who needed a high level of care and we always felt confident that her care was excellent. The range of activities offered is very good and offers a variety of stimulation. The accommodation
seems extremely good and we like the way that residents are moved around to encourage communication with other residents. The staff appear welcoming to visitors and compassionate towards our aunt.
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Review from Liz H (Niece of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visit we get a good welcome. The staff are always available to help my aunt if needed. The staff encourage drinks and always help when my aunt needs anything immediately. They are always polite. My aunt's room seems clean and is kept tidy. The management are available to discuss any issues if
needed. The home provides a good range of activities and my aunt is encouraged to attend these. She has said she "is well looked after."
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Review from James D (Son of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of all the staff. The care assistants and the cleaners are all amazing, they have so much patience and are so kind to the residents. Mother has been there for 5 weeks now and I cannot think of anywhere I would rather she could be.
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Review from J D (Nephew of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring and efficient.
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Review from C W (Daughter of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has moderately severe dementia and seems to be happy and settled. She is well cared for- clean, well fed and staff are friendly, caring and respectful towards her. Her accommodation is excellent and there is a high standard of cleanliness and decor throughout the care home. Many of the staff
have been there since she moved in (probably longer) so providing good continuity. Most staff supportive although restricted understanding and command of English has made communication (especially by phone) difficult sometimes. I am confident that my mum is well looked after.
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Review from A W (Granddaughter of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally happy with grans care, staff seem caring, very welcoming and professional. A very homely atmosphere.
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Review from Caroline L (Daughter of Resident) published on 19 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't recommend Ferendune Court highly enough. The staff and facilities are brilliant. The staff show such kindness towards my mum (and me!) and I never worry that she's not being looked after properly.
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Review from Elsie P (Resident) published on 19 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This residential home is excellent. The present manager had a mammoth task bringing it back to form, but she has succeeded. With a good manager comes friendly staff, patient and cooperative. I rate them all over 100%. My visitors find them all friendly and remark how nice to offered coffee etc, and
always made to feel welcome.
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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Ferendune Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Ferendune Court is calculated as follows: ( (228 Excellents x 5) + (53 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 295 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferendune Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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