
Very clean. Very friendly staff. Very helpful. My neighbour seems very happy to be here. Thank youM D(Friend of Resident/Service User)

The staff work very hard and never lose their smile. The care given is excellentA L(Resident / Service User)

I can honestly say that my mum's care has been excellent. The staff are kind and caringE H(Son of Resident/Service User)

Very clean. Very friendly staff. Very helpful. My neighbour seems very happy to be here. Thank youM D(Friend of Resident/Service User)

The staff work very hard and never lose their smile. The care given is excellentA L(Resident / Service User)

I can honestly say that my mum's care has been excellent. The staff are kind and caringE H(Son of Resident/Service User)

Isis Care and Retirement Centre is registered for eighty residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia, respite and intermediate care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.
All residents are supported...
Care Provided by Isis House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Isis House Care Centre for full pricing details and T&Cs.
Contact Isis House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Kelly-Marie Allen(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Isis House Care Centre Reviews (155)
Isis House Care Centre has a Review Score of 9.7 (9.720) out of 10, based on 35 reviews in the last 2 years.
Over all time Isis House Care Centre has 155 reviews.
I want to say thank you to all the staff at Isis House. My wife is very well cared for. I see for myself how happy she is there. The staff are like family to her and all of my family. The activities team and activities are amazing. I enjoy helping with gardening. My wife looks beautifully dressed, hair done, make up on. This makes us both very happy.
It is our pleasure, we love caring for your wife - she's always smiling and happy and puts a smile on our faces too! We really appreciate all you do for our garden. We are so pleased you're part of our Isis House family.
Dad was cared for brilliantly at the end of his long life. The staff were lovely and the activities varied and interesting. We had never seen dad do any painting or artwork in his earlier life and I think it surprised him as well as us. His final passed was peaceful and dignified.
We are very sorry for your loss. We loved caring for your dad, he was such a lovely man. It was great seeing him getting involved with all the activities and like you say, we were surprised at how much he enjoyed in the arts and crafts especially the painting. If you are ever in the area, please do...
On arrival I found the facilities to be welcoming and secure. My daughter (who has extensive knowledge of care home through her work in social care) said it was one of the nicest homes she had visited. Every time I have visited the staff have always been attentive and knowledgeable in the caring for my brother in laws needs. He is happy and thinks the staff are wonderful.
Thank you so much for your kind words. We are really grateful for the extremely positive feedback of our home, team and care. That's a real accolade from your daughter, please pass on our thanks to her too. If there is anything further we can do for your brother-in-law, please let us know and we'd be happy to help.
I love this home. I feel this home provides excellent care and entertainment for my mother. The staff are like family. They always look out for us as well as mum. The entertainment is fabulous. The collective playgroup is doing a great job interacting with the residents and finding out about their lives. There is nothing the staff could do more as I feel they are just amazing.
Thank you so much for a truly wonderful review - we really appreciate your feedback. We try really hard to ensure that everyone at Isis House is one big, happy family and I am really happy to read that you feel this way. We put the residents at the heart of everything we do so engagement is really...
My partner has been here for two years and is very well looked after. He loves Bingo and chair exercises as well as other entertainments and parties. Five stars to the entertainment team as well as his carer.
Thank you so much for your great review. We really enjoy taking care of your partner and meeting you. He really does love bingo and it's great to see him get so involved and interact with his peers and the team.
I try to make a visit least least once a week and are pleased to say the care home and staff treat me very well are helpful and friendly. Both my relatives seem happy with their treatment very few complaints so I can leave them in good spirits.
Thank you so much for leaving us a review, we really appreciate it. Do let us know if there is anything else we can do for your relatives.
My father came to the Isis in December 2005 and he has had excellent care, they cater to his needs in every way possible. All the staff are excellent and very well trained. The food was excellent as we had dinner together, we had a choice and had it in a separate room. The home is very clean and in excellent condition, my father loved his room he called it his flat.
Thank you so much for your lovely review of our home, we really appreciate it. Our team will be so pleased to read how highly you rate them and the care you have received. We love the reference to the "flat" - thank you so much.
I felt very welcome every time I visited my sister. The home was always welcoming, tidy, clean and warm. She always appeared happy and content whilst staying there. I know she always enjoyed the food. She also enjoyed the staff and found them to be kind and friendly. She also enjoyed the morning visits with the babies and other activities.
Thank you for leaving us such a lovely review of our home, it's so appreciated. The team will be so thrilled to read how highly you rated your sister's care with us and the services the home provided. It was a real pleasure caring for your sister. Best wishes from everyone here at Isis House to you and your family.
I find the care home very good and pleasant to visit my sister is very happy there. I would recommend it to anyone.
Thank you so much for your review, we really appreciate it. We are so thrilled to read how happy your sister is living at Isis House. We love caring for her. Thank you so much for the recommendation, that's made our day.
Most things are really good. I love it, especially appreciate waking up in the morning and seeing smiling faces. When I ring the bell they come to help with real respect for elderly people. I find it very hard loosing my independence but I am incredibly well supported to stay as independent as possible. What I find most difficult is when another resident keeps coming into my room uninvited. But the staff do try to get her to leave.
We appreciate your feedback, thank you for taking the time to write us a review. We do understand your frustrations and we will continue to do whatever we can to support you - if there is ever anything you need, please don't hesitate to ask.
This is definitely the best care home I have ever visited. The staff are incredibly kind and supportive, always going the extra mile. Nursing care is exemplary with my mums wound healing well again the odds due to their expert care. Activities are really fabulous and help residents keep their skills up. Daily exercise classes would improve the already excellent care even more. But overall it is super clean, super friendly and super professional and super caring. My mum is on Jasmine Ward. Thanks so much.
Thank you so much for your amazing review, we are so grateful. That's quite an accolade so thank you very much! Really pleased to hear that your mum's wound is healing, excellent news. I will pass on your recommendation, thanks for suggesting it.
From the day my father arrived he was very well cared for by the staff team on Camellia Ward. My father was treated with dignity and respect and well looked after as though he was part of a large Camellia family. The residents sat together eating in a lovely clean dining room, and he enjoyed the variety of food options and the personal choice given. Dad particularly enjoyed the puddings. Staff were very attentive in meeting his personal needs, and allowing the family to work with them when we could. We were always updated about dad's medical needs and the staff shared information in person and by phone so we always felt part of dad's care. Dad was very sociable but struggled with dementia and the dedicated staff worked tirelessly to encourage him to be involved in all aspects of everyday life. Dad's morale was maintained by their dedicated support, reassuring for the whole family. We felt the care was authentic, and professional and took care of everybody's needs. We could not have asked for better support. Thank you.
Thank you so much for leaving us such a detailed 5star review, we are so grateful. We pride ourselves on providing a home-from-home feel where we include everyone as part of our big family. It's great that this has come across.
The stay covering nine days was to provide respite care, and it was my mum's first experience of a care home. I was very impressed with everything. My mum clearly enjoyed the busy, but calm environment. She likes to have people about ber and variety. Her Parkinson's and Dementia caused her to be a little unsettled at times, to begin with, but the staff were fantastic at dealing with this, and she soon settled, going on to enjoy her time there.
Thank you for leaving us a review; we really appreciate it. Despite your mum only staying for a 9-day respite stay, she did really enjoy her stay, and as you say, she was intrigued by everything going on and meeting other residents. It was a pleasure caring for her.
We are deeply grateful for the love and care that Rose Court Care Home provided for our uncle. It truly was his 'home'. We cannot recommend it highly enough.
Thank you so much for your lovely words about our home, Isis House. We are so grateful.
Short experience but very pleasantly surprised. Very clean. Very friendly staff. Very helpful. My neighbour seems very happy to be here. Thank you for looking after her.
Thank you for your kind words, we greatly appreciate your feedback about our staff. It's a pleasure caring for your neighbour, she has settled in very well. How lovely to have such a fabulous neighbour like yourself to come and visit. You are more than welcome to join us for tea. Thank you.
The dedication of the staff is absolutely outstanding and sometimes in difficult circumstances when I was unwell. The staff work very hard and never lose their smile. The care given is excellent I have enjoyed my stay here and I wish everyone the very best. A wonderful home and I recommend it. Thank you so much.
Wow, what an amazing review. We are very grateful. We have loved caring for you, it was a real honour. You are welcome to pop by for lunch at any time. Best wishes for the future from everyone here at Isis House.
A wonderful care home! The care is excellent. Highly recommend it, all the staff are very friendly. The food is good cooked by the chef. The gardens are lovely and well-maintained. Isis is much better than the hospital.
Thank you for your lovely review of our home, we are so pleased you enjoy living at Isis House. We love caring for you. Thank you for your very kind words about our staff, they will be so grateful. And what can we say about our gardens!? They truly are fantastic!
I can honestly say that my mum's care has been excellent. The staff are kind and caring and all worked tirelessly to make sure mum got better. I can't recommend them enough,
Thank you for leaving us such a lovely review. Our staff will be so thrilled to read how highly you rate the care she is receiving. It's a pleasure caring for her.
I would like to thank the staff of Rose Court on behalf of my aunty for your kindness and caring you have shown her. The carers were exceptional. Each and every one of you are a credit to your profession and should be very proud of what you do. In addition, I am also grateful for the relationship staff build with families. Always received warmly welcome and made to feel we belonged as well. I have such peace of mind knowing that she's well looked after at Rose Court.
Thank you so much for a lovely review - we are so proud of our home and to receive feedback like that makes our day. It's a pleasure caring for your aunt. Do say hello next time you're visiting. Many thanks.
Brilliant interaction of children and residents with toys as stimulation. Saw the resident's garden with great space and projects (interactive with residents).
Thank you for your review; we're so proud of our fabulous Activities team. They really do go above and beyond to ensure our residents are doing activities that are both stimulating and fun. Our residents really enjoy our weekly toddler group especially when it's nice weather and everyone plays in the garden. Look forward to welcoming you again soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Isis House Care Centre.
There are no upcoming events for Isis House Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Meet the Team (6)

Kelly-Marie has been the Home Manager at Isis House since July 2025; previously, she was Home Manager at Longlands. She has over 15 years of experience in the care industry. She joined the Trust in 2014, having previously worked as a Care Coordinator in domiciliary care. Kelly-Marie has a QCF Level 3 in Health and Social Care, and she is also a moving and handling trainer. Kelly-Marie completed her Level 5 in Leadership and Management in 2022 and is working towards her Level 7.
Kelly says, “I love my job, and love how no two days are ever the same. I am very proud of my team at Isis House; the residents are at the heart of everything we do in the home.”
In Kelly-Marie’s spare time, she spends with her three children and family. She also enjoys reading.

Hannah joined OSJCT in 2016 as a carer at Isis House Care Home, which gave her valuable insight into the care sector and confirmed her passion for a career in care. In 2018, she transitioned to an administrative assistant role, which she has now enjoyed for six years. She finds it fulfilling, as the role is always dynamic and offers opportunities for growth and development within the care sector.
Outside of work, Hannah enjoys spending time with family and friends. She is also a professional makeup artist and loves helping others by doing their makeup.

Rachel Smith, who joined the Trust in 2020, is an Activities Coordinator at Isis House. She had previously worked as an Estate Agent and wanted a change in career. Rachel loves bringing a smile to residents’ faces on a daily basis. Rachel feels her job is rewarding and challenging and goes home feeling she has made a difference to people’s lives. She said, “I love my job and I’m looking forward to spending many more years making a difference.”

Sirlene began her career in the care sector as a carer at Glebe House in 2005 before transferring to Isis House in 2006. Over the years, she has developed a deep passion for providing the best possible care for the elderly, which aligns with OSJCT’s ethos. She has learned a great deal from the wisdom of the elderly and feels fortunate to have met many wonderful residents, as well as to have worked alongside dedicated and passionate colleagues.
In 2015, Sirlene became an administration assistant at Isis House, a role she enjoys for the regular contact it provides with residents and their families. Originally from Brazil with a professional background in banking, she moved to the UK in 2003 with her English husband.
Outside of work, Sirlene enjoys traveling, reading, walking in nature, and tending to her plants.

Kase joined the Trust in April 2025 as an Activity Coordinator at Isis House. She graduated from the University of Bolton in 2020 with a First-Class BA (Hons) in Fine Art. Kase brings her creativity and passion for art to her role, using her skills to develop engaging arts and crafts activities for residents.
She has launched a weekly Community Arts and Crafts Club, held every Monday afternoon from 2:15 pm to 3:15 pm, creating a vibrant space for expression and connection. Kase also holds a qualification in Digital Marketing and has previously worked with The Paint Club, where she discovered her love for teaching others to paint.
Her inspiration to work with older adults comes from personal experience—she shared a love of painting with her grandmother, who lived with vascular dementia and Alzheimer’s. This deepened her understanding of the therapeutic power of art.
Outside of work, Kase runs her own art business, creating and selling original paintings and prints. Art is at the heart of everything she does, and she’s excited to share her passion with the residents at Isis House.

Joanne joined the Trust as Deputy Manager and is delighted to be part of the OSJCT team, impressed by the dedication and long service of so many colleagues.
A registered nurse celebrating her 25th year since qualifying, Joanne trained at Oxford Brookes and has worked locally ever since. Her career has included roles at the John Radcliffe and Churchill hospitals, mainly in operating theatres, before moving into community care in 2011 where she worked with Continuing Healthcare and the Care Home Support Team.
Joanne is married to Nick and has two boys, as well as a full house of animals. In her spare time, she enjoys crafting—particularly sewing, knitting, and crochet—and loves restoring old teddy bears, many of which are as old as the residents she cares for.
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