
Very clean. Very friendly staff. Very helpful. My neighbour seems very happy to be here. Thank youM D(Friend of Resident/Service User)

The staff work very hard and never lose their smile. The care given is excellentA L(Resident / Service User)

I can honestly say that my mum's care has been excellent. The staff are kind and caringE H(Son of Resident/Service User)

Very clean. Very friendly staff. Very helpful. My neighbour seems very happy to be here. Thank youM D(Friend of Resident/Service User)

The staff work very hard and never lose their smile. The care given is excellentA L(Resident / Service User)

I can honestly say that my mum's care has been excellent. The staff are kind and caringE H(Son of Resident/Service User)

Isis Care and Retirement Centre is registered for eighty residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia, respite and intermediate care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.
All residents are supported...
Care Provided by Isis House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Isis House Care Centre for full pricing details and T&Cs.
Contact Isis House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Kelly-Marie Allen(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Isis House Care Centre Reviews (155)
Isis House Care Centre has a Review Score of 9.7 (9.720) out of 10, based on 35 reviews in the last 2 years.
Over all time Isis House Care Centre has 155 reviews.
Upon entering a lovely care home - no urine smell. Staff lovely, interacted with you whenever they saw you. You were kept informed at every stage of care and physiotherapy. Only 'gripe' is it often took a long time to gain/leave care home in out of hours (9-5) time.
Thank you for your review; we really appreciate it. I have noted your feedback and will pass it on to the team. The team will be thrilled to read how highly you rate the interaction you have had with them. Many thanks.
Pleasant and helpful staff at reception, who directed me to the appropriate rooms. Met 1 registered nurse who was friendly and chatty - both rooms I visited were clean and the residents appeared to be well looked after. Generally, the total appearance of the home, both externally and internally was clean, and lots of greenery and seating were plentiful.
Thank you for your review of our home; we really appreciate it. The staff will be thrilled to understand how highly you have praised us for the care and facilities we provide. We look forward to welcoming you again soon.
Our mother was admitted for rehab, and fairly quickly succumbed to an infection, went into a decline and died four weeks after admittance. My sisters and I are so, so happy that Mum ended up in Isis. We simply could not have wished for a better place for her to spend her last few weeks. The ward staff, who were geared up for rehab, could not have been more caring and at the same time professional. Absolutely nothing was too much trouble. And a close eye was kept on Mum in spite of other demands. Our mother bonded with every single member of staff with whom she came into contact. The doctors from Donnington Medical Practice were also wonderful. Isis management were totally on the case - for example allowing Mum to stay in her rehab room (a move would have been very traumatic). In short, from every point of view, we thank our lucky stars that Mum spent her final weeks in Isis House.
Firstly, on behalf of everyone at Isis House, we are very sorry for the loss of your mother and send our condolences. We are pleased to read that we made her last few weeks a pleasant experience. It was a pleasure caring for your mother in the short time she stayed with us. Thank you for your kind...
My dad was admitted to Isis House (Jasmine Wing) in early January, we could not fault the staff and the love and care he received were second to none. We will be eternally grateful for the love, respect, and care that we all received at Isis House. Many thanks.
From all of the team here at Isis House, we send you and your family our condolences. It was a real pleasure caring for your Dad. Thank you for leaving us such a wonderful review, we appreciate it.
My mother is beautifully cared for in every way. The staff treat her with gentleness and compassion, respecting her dignity at all times. They are professional but also kind and they take account of my mother's individual needs and do their utmost to meet them.
Thank you for taking the time to share your mother's experience of our home. It's a pleasure to have her with us and if there is anything more we can do for her or for your family, please just let us know.
I think the staff are good at giving physical care, I have received since being here. I feel safe, and relaxed knowing I am among friends. Carers are smiling and cheerful. It makes us happy.
Thank you for taking the time to write us a review - we really do appreciate it. It's a privilege to have you with us! If there is anything else we can do to make your stay even better, please don't hesitate to ask.
The compassion, care and kindness of the outstanding staff of Isis House has had a profound and lasting effect on me. Nothing was too much trouble for them and they were all instrumental in the recovery I made. I count every one of them as my friend and I love them all. They helped me back in the saddle again and as I left I left a happy person.
Thank you for your review, we really appreciate your kind words. Our staff will be thrilled to hear how highly you rate the care you received with us. You will definitely be missed. If you're passing, do come and say hello and have a tea with us.
Three of us came to visit this resident. We were very appropriately welcomed by reception staff. As one of us had visited this resident before, we knew where to go. As there was only one chair in the room, I went in search of another couple of chairs. I was, very quickly, asked if I needed help by a member of staff who showed me to the sitting room. The member of staff took one of the chairs for me. Within a short time, a member of staff came with a cup of tea for the resident, who asked if it was possible for "her guests" to have a cup of tea. She replied, very appropriately, that she had to serve the other residents first. The member of staff returned shortly and we were served with a delicious cup of tea. During our visit, the sun was shining very strongly through the window behind the resident. It was difficult for one of the visitors to see and it was difficult to get safely behind the resident. A member of staff came and noticed the sun and asked if we would like the curtain closed. We readily agreed. We were impressed with the care the resident received and with the care and attention we were given as guests. Thank you for a very enjoyable visit and for the care you are giving to our friend.
We appreciate you taking the time to tell us about your recent experience at Isis. We are so thrilled to hear it was very positive and that you rate our care and the friendliness and attention our residents and guests receive from our team. This means the world to us. You are welcome anytime, we look forward to welcoming you again soon. Many thanks!
Cheese and wine resident update. My mum's 100th birthday celebrations. At all times, I found the staff, from the reception to carers, to activities, to management, extremely polite, helpful, generous and caring whilst at the same time professional at what they did.
We really enjoyed helping your mum to celebrate her 100th birthday, it was a great afternoon. Thank you for reviewing our home, the staff will be so thrilled to hear how highly you rate our care and the activities we put on.
It was a lovely afternoon, especially celebrating my mum's 100th birthday.
Thank you for your review, we hope you enjoyed your mum's birthday as much as we did. We love having your mum with us.
I found every member of staff helpful, sociable and cheerful doing what is often demanding and difficult job and got to know them on my daily visits.
The care home is clean, comfortable and welcoming. My mother was very ill and bed-bound, I am grateful to everyone there for her care. I remain eternally grateful to everyone there for her care. I remain eternally grateful that the Isis House Care Centre contacted me at home to spend my mother last night with her and be there when she died.
Thank you for penning this review, we really appreciate it. On behalf of everyone at Isis House, we are very sorry for your loss. It was our pleasure to care for your mother, she will be greatly missed. Our staff will be so pleased to hear how happy you were with the care your mother received and how welcoming we made her and you feel.
I cannot praise the attention and care that my mother received at the end of her life enough. The staff were always caring and attentive to her. The range of activities was good, and she was encouraged to mingle.
Many thanks for leaving this lovely review; we really appreciate it. It was a pleasure caring for your mother; we loved having her here with us.
Very friendly staff. Mum's room is always very clean and tidy. Very welcoming feeling when you enter the home. Very cosy for a nursing home.
Thank you for your review - it's great to hear how welcoming you find our home. Our staff will be really pleased to read this. Do say hello next time you are visiting.
A warm welcoming, homely environment. Staff made the tradition for my mother as easy as possible. There are a good range of activities offered, and it feels like a family atmosphere.
Thank you for taking the time to write us a review, and I'm glad to hear your mum has settled in so well with us. It's great to have her as part of our Isis family! If there is anything else we can do for her, or for you, please just let us know.
My father has told me he is treated like a king, what more could you ask for?
Thanks so much for your review. And yes, I don't think there is any better way to describe your dad's feeling that he's treated like royalty! I will pass this on to the staff here at Isis; they will be so chuffed to read this. Do say hello next time you're visiting. Many thanks.
The care for my friend has been very good. Various needs she had have been given without us asking or pointing out these needs. The food has been excellent, hot and well-cooked. The staff are friendly. There have been issues with tough handling at times, it may be that staff aren't always aware of how frail, elderly folk are sensitive to the touch which is something to be aware of in training I feel.
Thank you for your feedback. I will pass on your comments to our team at Isis House.
It was the best care home I've ever been in, everyone was lovely and thoughtful and one of the staff brought my handbag back to Banbury as it have been left behind. I was very grateful.
What lovely feedback, thank you! And thank you for taking the time to share your experience - you're welcome back any time. I'll pass on your feedback to the team there.
If I had to spend any time waiting for a broken ankle to heal... and catch Covid at the same time, I am sure I couldn't have found a better place than the Isis House Care Centre. I was confined to my sunny room. The nursing staff and carers were all so kind; the food was good and I had the bonus of physio still being allowed to continue with my exercises. Thank you to all.
I do hope you're on the mend now and I'm glad to hear you had the care and support you needed at Isis House. Thank you for taking the time to write us a review. I will share your feedback with the team as I know they love to read it.
Thank you all very much.
Thank you for your comment. Glad to hear your mum is enjoying life in the home and you are happy with the care she is receiving. I will pass this on to our team, as it really does make a difference hearing about the impact they are making.
Cannot thank the staff of Isis House Care Centre enough! Their dedication to make residents feel comfortable is amazing. Their patience, attention and kindness definitely help my mother while she is in long-term recovery. Staff are also very friendly with relatives and visitors. I'm happy that my mother is well looked after. Thank you Isis angels!
Thank you for taking the time to write such a lovely comment. So glad your mother is settled in the home. I will pass on your comments to our team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Isis House Care Centre.
There are no upcoming events for Isis House Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Meet the Team (6)

Kelly-Marie has been the Home Manager at Isis House since July 2025; previously, she was Home Manager at Longlands. She has over 15 years of experience in the care industry. She joined the Trust in 2014, having previously worked as a Care Coordinator in domiciliary care. Kelly-Marie has a QCF Level 3 in Health and Social Care, and she is also a moving and handling trainer. Kelly-Marie completed her Level 5 in Leadership and Management in 2022 and is working towards her Level 7.
Kelly says, “I love my job, and love how no two days are ever the same. I am very proud of my team at Isis House; the residents are at the heart of everything we do in the home.”
In Kelly-Marie’s spare time, she spends with her three children and family. She also enjoys reading.

Hannah joined OSJCT in 2016 as a carer at Isis House Care Home, which gave her valuable insight into the care sector and confirmed her passion for a career in care. In 2018, she transitioned to an administrative assistant role, which she has now enjoyed for six years. She finds it fulfilling, as the role is always dynamic and offers opportunities for growth and development within the care sector.
Outside of work, Hannah enjoys spending time with family and friends. She is also a professional makeup artist and loves helping others by doing their makeup.

Rachel Smith, who joined the Trust in 2020, is an Activities Coordinator at Isis House. She had previously worked as an Estate Agent and wanted a change in career. Rachel loves bringing a smile to residents’ faces on a daily basis. Rachel feels her job is rewarding and challenging and goes home feeling she has made a difference to people’s lives. She said, “I love my job and I’m looking forward to spending many more years making a difference.”

Sirlene began her career in the care sector as a carer at Glebe House in 2005 before transferring to Isis House in 2006. Over the years, she has developed a deep passion for providing the best possible care for the elderly, which aligns with OSJCT’s ethos. She has learned a great deal from the wisdom of the elderly and feels fortunate to have met many wonderful residents, as well as to have worked alongside dedicated and passionate colleagues.
In 2015, Sirlene became an administration assistant at Isis House, a role she enjoys for the regular contact it provides with residents and their families. Originally from Brazil with a professional background in banking, she moved to the UK in 2003 with her English husband.
Outside of work, Sirlene enjoys traveling, reading, walking in nature, and tending to her plants.

Kase joined the Trust in April 2025 as an Activity Coordinator at Isis House. She graduated from the University of Bolton in 2020 with a First-Class BA (Hons) in Fine Art. Kase brings her creativity and passion for art to her role, using her skills to develop engaging arts and crafts activities for residents.
She has launched a weekly Community Arts and Crafts Club, held every Monday afternoon from 2:15 pm to 3:15 pm, creating a vibrant space for expression and connection. Kase also holds a qualification in Digital Marketing and has previously worked with The Paint Club, where she discovered her love for teaching others to paint.
Her inspiration to work with older adults comes from personal experience—she shared a love of painting with her grandmother, who lived with vascular dementia and Alzheimer’s. This deepened her understanding of the therapeutic power of art.
Outside of work, Kase runs her own art business, creating and selling original paintings and prints. Art is at the heart of everything she does, and she’s excited to share her passion with the residents at Isis House.

Joanne joined the Trust as Deputy Manager and is delighted to be part of the OSJCT team, impressed by the dedication and long service of so many colleagues.
A registered nurse celebrating her 25th year since qualifying, Joanne trained at Oxford Brookes and has worked locally ever since. Her career has included roles at the John Radcliffe and Churchill hospitals, mainly in operating theatres, before moving into community care in 2011 where she worked with Continuing Healthcare and the Care Home Support Team.
Joanne is married to Nick and has two boys, as well as a full house of animals. In her spare time, she enjoys crafting—particularly sewing, knitting, and crochet—and loves restoring old teddy bears, many of which are as old as the residents she cares for.
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