Isis House Care Centre

Cornwallis Road, Donnington, Oxford OX4 3NH
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9.7 144 Reviews
  • Isis House Care Centre, Oxford
Isis Care and Retirement Centre is registered for eighty residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia, respite and intermediate care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1560
  • Self-Funded Nursing Care: £1938 – £1938
  • Self-Funded Nursing Dementia Care: £1938 – £1938
  • RESPITE Self-Funded Residential Care: £1585 – £1695
  • RESPITE Self-Funded Nursing Care: £2093 – £2093
  • RESPITE Self-Funded Nursing Dementia Care: £2093 – £2093

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Isis House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kelly-Marie Allen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)
9.7

Isis House Care Centre has a Review Score of 9.7 (9.713) out of 10, based on 42 reviews in the last 2 years.
Over all time Isis House Care Centre has 144 reviews.

Overall Experience
  • 110
  • 33
  • 1
  • 0
  • 0
Date Published
  • 144
  • 10
  • 21
  • 42
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Reviewer Connection to Isis House Care Centre
  • 45
  • 36
  • 14
  • 9
  • 8
  • 8
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 144, showing 41-60
Review from Peter C (Son of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the attention and care that my mother received at the end of her life enough. The staff were always caring and attentive to her. The range of activities was good, and she was encouraged to mingle.
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Many thanks for leaving this lovely review; we really appreciate it. It was a pleasure caring for your mother; we loved having her here with us.

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Review from A O (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Mum's room is always very clean and tidy. Very welcoming feeling when you enter the home. Very cosy for a nursing home.
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thank you for your review - it's great to hear how welcoming you find our home. Our staff will be really pleased to read this. Do say hello next time you are visiting.

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Review from A J (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A warm welcoming, homely environment. Staff made the tradition for my mother as easy as possible. There are a good range of activities offered, and it feels like a family atmosphere.
Reply from Helen Dearing, Regional Marketing Manager - Central at Isis House Care Centre

Thank you for taking the time to write us a review, and I'm glad to hear your mum has settled in so well with us. It's great to have her as part of our Isis family! If there is anything else we can do for her, or for you, please just let us know.

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Review from Sarah R (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently been admitted to your care home, right from the moment he came to the home, all staff that I had the pleasure to meet were friendly and caring and had my father's interest at the heart of what they do.
My father has told me he is treated like a king, what more could you ask for?
Reply from Helen Dearing, On behalf of the team at Isis House Care Centre

Thanks so much for your review. And yes, I don't think there is any better way to describe your dad's feeling that he's treated like royalty! I will pass this on to the staff here at Isis; they will be so chuffed to read this. Do say hello next time you're visiting. Many thanks.

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Review from H C (Friend of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care for my friend has been very good. Various needs she had have been given without us asking or pointing out these needs. The food has been excellent, hot and well-cooked. The staff are friendly. There have been issues with tough handling at times, it may be that staff aren't always aware of how
frail, elderly folk are sensitive to the touch which is something to be aware of in training I feel.
Reply from Freya Higgs, Marketing Administrator at Isis House Care Centre

Thank you for your feedback. I will pass on your comments to our team at Isis House.

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Review from Jenny T (Respite Resident) assisted by family/friend published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the best care home I've ever been in, everyone was lovely and thoughtful and one of the staff brought my handbag back to Banbury as it have been left behind. I was very grateful.
Reply from Rowen Campbell, Regional Marketing Manager at Isis House Care Centre

What lovely feedback, thank you! And thank you for taking the time to share your experience - you're welcome back any time. I'll pass on your feedback to the team there.

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Review from Susan C (Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I had to spend any time waiting for a broken ankle to heal... and catch Covid at the same time, I am sure I couldn't have found a better place than the Isis House Care Centre. I was confined to my sunny room. The nursing staff and carers were all so kind; the food was good and I had the bonus of
physio still being allowed to continue with my exercises. Thank you to all.
Reply from Rowen Campbell, Regional Marketing Manager at Isis House Care Centre

I do hope you're on the mend now and I'm glad to hear you had the care and support you needed at Isis House. Thank you for taking the time to write us a review. I will share your feedback with the team as I know they love to read it.

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Review from Teresa D (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother is here in Isis. We have been very pleased with her care. Mum has settled in well and the staff have built good relationships with her. Her room is always tidy and clean and Mum is well cared for - smart outfits, jewellery on and nails painted - the mum we know. All staff seem fond of her
which is such a relief.
Thank you all very much.
Reply from Freya Higgs, Marketing Administrator at Isis House Care Centre

Thank you for your comment. Glad to hear your mum is enjoying life in the home and you are happy with the care she is receiving. I will pass this on to our team, as it really does make a difference hearing about the impact they are making.

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Review from Svetlana K (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cannot thank the staff of Isis House Care Centre enough! Their dedication to make residents feel comfortable is amazing. Their patience, attention and kindness definitely help my mother while she is in long-term recovery. Staff are also very friendly with relatives and visitors. I'm happy that my mother
is well looked after. Thank you Isis angels!
Reply from Freya Higgs, Marketing Administrator at Isis House Care Centre

Thank you for taking the time to write such a lovely comment. So glad your mother is settled in the home. I will pass on your comments to our team.

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Review from S T (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Christmas party held today was a pleasure to attend, so lovely to see residents singing and tapping their feet when the singer came on. Everyone was made to feel very welcome. Well done again to Isis House Care Centre.
Reply from Rowen Campbell, on behalf of the team at Isis House Care Centre

I'm so pleased you enjoyed our party. Thank you for coming and for taking the time to write us a review - it does mean a lot to the team.

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Review from Lorraine A (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the most exceptional holistic care I have come across. My mother has been unwell for a long time and came initially to try and rehabilitate her after breaking her hip and then she moved to palliative care. My father was also here after a fall and a broken ankle. The food has been exceptional,
and the care and compassion showed, even more outstanding. What I have found particularly unusual is that they treated both my parents as people, taking time to get to know both of them. My mother had so many things wrong with her and this was the first time that someone had looked at how she was overall and how all her conditions interacted. Very quickly, they realised she was palliative. When she passed, they treated her with dignity and with great compassion. The gardens are lovely and the common spaces too. But more importantly, the staff here are all warm and they genuinely care.
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Review from L M (Daughter-in-law of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care, kindness and dignity at all times.
Great family support too.
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Review from Janet M (Wife of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with my husband's care in the Isis House Care Centre. The staff are always friendly, helpful and happy. Many thanks from all our family.
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Review from Christine H (Wife of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to congratulate everybody at Isis House Care Home Oxford for organising the country and western BBQ. The manager and her team were brilliant, encouraging all to join in which they did. The lady singer was very good. Everybody thoroughly enjoyed themselves, including myself. It was a most
enjoyable afternoon and the weather was good so was able to be outside. It was so nice for my husband to get our of his home, even if only 2-3 hours. Hopefully they will repeat it again.
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Review from Carol W (Daughter of Resident) published on 23 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is happy and well looked after, and all his needs are met. Staff are very friendly and accommodating whenever needed.
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Review from D I (Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my stay a great benefit and enjoyed staff and residents. Well done to all staff, god bless.
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Review from B B (Husband of Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care and the facilities. The engagement is very good and most of the staff are very helpful and cheerful. The activities are well organised, cheerful, useful and encouraging.
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Review from Margaret L (Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend the care provider to my family and friends. Graden and ground are lovely. Good food, healthy homecooked meals. The staff look after me and help me so much. Very good social activities and events. Nice church services. Thank you all very much.
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Review from Chrisitne W (Friend of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the wonderful care you are giving my friend. The Isis Care and Retirement Centre is amazing with beautiful food and accommodation. The activities are very varied and enjoyed by many of the residents. The gardens are particularly well maintained and extremely colourful. It is
obvious a lot of the time care and effort goes into making the Isis amazing.
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Review from Dorothy G (Relative of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the third time I have been here, and the care has been the best I could have received. The staff are incredible - the pace they work at is unbelievable, and most of the time is given with a smile on their faces, and all for a pittance of a wage.
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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Isis House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Isis House Care Centre is calculated as follows: ( (369 Excellents x 5) + (94 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Isis House Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (5)

Kelly-Marie

Kelly-Marie Allen

Job Title: Home Manager Joined: 2014

Kelly-Marie has been the Home Manager at Isis House since July 2025; previously, she was Home Manager at Longlands. She has over 15 years of experience in the care industry. She joined the Trust in 2014, having previously worked as a Care Coordinator in domiciliary care. Kelly-Marie has a QCF Level 3 in Health and Social Care, and she is also a moving and handling trainer. Kelly-Marie completed her Level 5 in Leadership and Management in 2022 and is working towards her Level 7.


Kelly says, “I love my job, and love how no two days are ever the same. I am very proud of my team at Isis House; the residents are at the heart of everything we do in the home.”


In Kelly-Marie’s spare time, she spends with her three children and family. She also enjoys reading.

Hannah

Hannah Hussain

Job Title: Admin Assistant Joined: 2016

Hannah joined OSJCT in 2016 as a carer at Isis House Care Home, which gave her valuable insight into the care sector and confirmed her passion for a career in care. In 2018, she transitioned to an administrative assistant role, which she has now enjoyed for six years. She finds it fulfilling, as the role is always dynamic and offers opportunities for growth and development within the care sector.


Outside of work, Hannah enjoys spending time with family and friends. She is also a professional makeup artist and loves helping others by doing their makeup.

Rachel

Rachel Smith

Job Title: Activities Coordinator Joined: 2020

Rachel Smith, who joined the Trust in 2020, is an Activities Coordinator at Isis House. She had previously worked as an Estate Agent and wanted a change in career. Rachel loves bringing a smile to residents’ faces on a daily basis. Rachel feels her job is rewarding and challenging and goes home feeling she has made a difference to people’s lives. She said, “I love my job and I’m looking forward to spending many more years making a difference.”

Sirlene

Sirlene Heenan

Job Title: Admin Assistant Joined: 2005

Sirlene began her career in the care sector as a carer at Glebe House in 2005 before transferring to Isis House in 2006. Over the years, she has developed a deep passion for providing the best possible care for the elderly, which aligns with OSJCT’s ethos. She has learned a great deal from the wisdom of the elderly and feels fortunate to have met many wonderful residents, as well as to have worked alongside dedicated and passionate colleagues.


In 2015, Sirlene became an administration assistant at Isis House, a role she enjoys for the regular contact it provides with residents and their families. Originally from Brazil with a professional background in banking, she moved to the UK in 2003 with her English husband.


Outside of work, Sirlene enjoys traveling, reading, walking in nature, and tending to her plants.

Karishma (Kase)

Karishma (Kase) Chauhan

Job Title: Activity Coordinator Joined: 2025

Kase joined the Trust in April 2025 as an Activity Coordinator at Isis House. She graduated from the University of Bolton in 2020 with a First-Class BA (Hons) in Fine Art. Kase brings her creativity and passion for art to her role, using her skills to develop engaging arts and crafts activities for residents.


She has launched a weekly Community Arts and Crafts Club, held every Monday afternoon from 2:15 pm to 3:15 pm, creating a vibrant space for expression and connection. Kase also holds a qualification in Digital Marketing and has previously worked with The Paint Club, where she discovered her love for teaching others to paint.


Her inspiration to work with older adults comes from personal experience—she shared a love of painting with her grandmother, who lived with vascular dementia and Alzheimer’s. This deepened her understanding of the therapeutic power of art.


Outside of work, Kase runs her own art business, creating and selling original paintings and prints. Art is at the heart of everything she does, and she’s excited to share her passion with the residents at Isis House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Isis House Care Centre to verify any information. View our terms and conditions. Isis House Care Centre has an Enhanced Service - more info.