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Isis House Care Centre

Cornwallis Road, Donnington, Oxford, Oxfordshire OX4 3NH
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Very clean. Very friendly staff. Very helpful. My neighbour seems very happy to be here. Thank youM D(Friend of Resident/Service User)
Isis House Care Centre, Oxford
The staff work very hard and never lose their smile. The care given is excellentA L(Resident / Service User)
Isis House Care Centre, Oxford
I can honestly say that my mum's care has been excellent. The staff are kind and caringE H(Son of Resident/Service User)
Isis House Care Centre, Oxford

Isis Care and Retirement Centre is registered for eighty residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia, respite and intermediate care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported...  

Care Provided by Isis House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,535 - £1,630£1,655 - £1,770
Nursing Care£2,058 - £2,058£2,223 - £2,223
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Isis House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kelly-Marie Allen(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Isis House Care Centre Reviews (155)

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9.7

Isis House Care Centre has a Review Score of 9.7 (9.720) out of 10, based on 35 reviews in the last 2 years. Over all time Isis House Care Centre has 155 reviews.

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Showing 155 reviews matching selected criteria
Review from Sally F (Wife of Resident) published on 4 January 2022 Submitted via Website
Overall Experience
A message for relatives and friends of temporary residents staying at Isis Care, under the NHS, in Camelia:-

If you want to visit someone, it is necessary to book an appointment well ahead, at least two days, and it has to be done using the reception phone number and in office hours. This information is not accessible via the home's website and was only delivered to me gradually during a few phone calls.

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Review from A G (Resident / Service User) published on 4 January 2022 Submitted via Postal Card
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I have been very happy here it is so nice, clean and friendly and the food is good.

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Review from M M (Respite Resident) published on 22 October 2021 Submitted via Postal Card
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On my arrival at Isis for respite care after spells in Hospital in Oxford following an injury where I recovered, I was welcomed and left alone in quietness with a cup of tea for some time, luggage unpacked. I felt frightened/intimidated as the carers stood at the end of the bed and seemed to tease me as I tried to articulate something about my belongings.
After that, I experienced only kindness from the carers and I settled down and enjoyed good conversations with many of them, I had misunderstood some formerly.
Grateful to have laundry washed and ironed daily and given a Rollator.
The food was good, activities interesting and garden walks with carers including visits to Badger setts and I was grateful to be able to attend remotely a family thanksgiving service on a senior carers laptop. Also thankful to have visits from my family members and friends. I had a visit from a local GP

Noise/sleep; The thin walls and ceiling meant I could hear the noises from other residents and carers through walls and ceiling (the latter from patients on the floor above). This affected my sleep adversely.

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Review from S M (Resident / Service User) published on 24 May 2021 Submitted via Postal Card
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Inspired cooking, simple homely food utterly delicious.

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Review from John M (Resident / Service User) published on 4 May 2021 Submitted via Postal Card
Overall Experience

I consider the quality of the accommodation, the excellence of the food and the attitude and care from the staff to be outstanding. Although I am glad to be going home, I know I shall miss all the wonderful care etc I have received.

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Review from A H (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card
Overall Experience

Dad was only in the Isis Care and Retirement Centre for the last two weeks of his life and had to be in isolation for almost the entire time, therefore, I am unable to comment fully below. However, we were informed about his condition and medical treatment (permission for covid jab, anti-biotics no longer taken, details of a fall) and we felt fully satisfied that dad's needs were met and he was safe. The staff were always friendly and sensitive during phone conversations.

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Review from B S (Wife of Resident) published on 11 August 2020 Submitted via Postal Card
Overall Experience
My husband was within days of dying, so the RGN said I should not wait one week before visiting again. I, therefore, arranged to go three days later when the manager saw me in the hallway, fortunately after my visit. She told me brusquely I shouldn't have come as I'd also visited earlier the same week. When I explained it had been arranged by the kind RGN
she said "we have many end-of-life patients like your husband, and I'm the
manager here" then stalked off. I was very shocked and upset. A
receptionist was witness to this conversation. The manager's attitude was

inexcusable, notwithstanding the Covid-19 situation. My husband sadly died three days later.

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Review from M J (Wife of Resident) published on 27 February 2020 Submitted via Postal Card
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After my husbands stroke, I could no longer look after him at home. The Isis Care home provided my husband with the best care other than myself could have provided. I became very close to the carers. The work they do is incredible. They showed my husband respect and compassion, never losing his dignity. The Honey Suckle ward is extremely clean and friendly. Individual carers and nurses going to exceptional lengths. A wonderful group of people.

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Review from Karen S (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card
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As I walked through the door I knew immediately that the Isis Care Home was where I wanted my Dad to live. We arrived without an appointment, they showed us around straight away. The carers treated my dad with loving care and attention, with dignity and compassion. Honeysuckle ward was extremely clean, excellent food. The nurses are fantastic making sure he was comfortable unitl the very end, allowing me to sleep next to him for his last two nights, providing me with a reclining chair and anything I wished. Above and beyond. I will never forget them.

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Review from Godfrey W (Son of Resident) published on 2 January 2020 Submitted via Postal Card
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No complaints on home.

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Review from K B (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card
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Very nice and friendly place to come to visit my dad. Easy to talk to people if any problems and always willing to help.

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Review from R M (Resident / Service User) published on 5 December 2019 Submitted via Postal Card
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My stay was for five days. I received a warm, smiling welcome at reception. My room was totally adequate, with an ensuite that served my needs. I arrived at Isis from hospital and had absolutely no toiletries whatsoever. They found some for me. The staff were caring and called you by your first name. The food was great at all times. However, the staff worked hard and I felt there should have been more of them. Thank you all for the support for my stay.

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Review from A B (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card
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The care in this unit is exceptional, sometimes in difficult circumstances when patients are confused. All staff are caring and helpful and knowledgeable, which I found useful and very necessary. The unit is special in that it allows both relative and patient to not feel rushed into going home and this is a huge plus. Thank you to you all!

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Review from P F (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card
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My Mother was in Camillia, following a fall, which broke her hip, to learn to walk again. I cannot praise the lovely people who work here enough - so caring and thoughtful. Isis itself is light and airy, spotlessly clean. Good meals with a variety of choice and many activities for people ot join in. Thank you very much to everyone who help my mother in her recovery.

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Review from E M (Resident / Service User) published on 18 September 2019 Submitted via Postal Card
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Care was of a consistently high standard. Staff were respectful and always cheerful. An extremely pleasant atmosphere, staff always willing to help.

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Review from D M (Resident / Service User) published on 23 July 2019 Submitted via Postal Card
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Overall a good experience, but staff could have been more understanding that it was the pain that made me reluctant and not me being awkward. It would have been good to have a vegetarian option on the menu.

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Review from Stuart B (Son of Resident) published on 30 June 2019 Submitted via Postal Card
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My father was in the Isis from 14th April to 29th May 2019. His stay was very successful and he improved greatly due to the magnificent staff. The food was very good and he ate the lot, something he wasn't doing at home. He did not want to leave. Since he has been home with carers 3 x day he has deteriorated. He needs to be back there urgently which I have told his 'hart' team. Lets hope!

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Review from Margaret T (Wife of Resident) published on 10 June 2019 Submitted via Postal Card
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My husband has been in Isis for four weeks. Isis is like a hotel the food is brilliant and the home is easy to get to. The staff are lovely and very good. All my husband's needs are met and I have peace of mind.

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Review from Keith J (Husband of Resident) published on 18 April 2019 Submitted via Postal Card
Overall Experience
A very professional organisation.
The approach and dedication shown by all the staff was of the highest order.

My sincere thanks to you all.

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Review from Wendy C (Respite Resident) published on 22 March 2019 Submitted via Postal Card
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I did not use the facility to its full capacity. As I have a stoma and urine problem the toilet etc were very good. It was all very clean and nursing staff are very caring. The rooms are sufficient for old age and the heating is sufficient and very comfortable. I didn't find out about the diabetic clinic for feet until too late (need looking at regularly). I thought I knew Oxford but I did not know about this place until I stepped inside. Need more places like it.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (9)

Meet the Team (6)

Kelly-Marie Allen
Kelly-Marie AllenJob Title:Home ManagerJoined: 2014

Kelly-Marie has been the Home Manager at Isis House since July 2025; previously, she was Home Manager at Longlands. She has over 15 years of experience in the care industry. She joined the Trust in 2014, having previously worked as a Care Coordinator in domiciliary care. Kelly-Marie has a QCF Level 3 in Health and Social Care, and she is also a moving and handling trainer. Kelly-Marie completed her Level 5 in Leadership and Management in 2022 and is working towards her Level 7.

Kelly says, “I love my job, and love how no two days are ever the same. I am very proud of my team at Isis House; the residents are at the heart of everything we do in the home.”

In Kelly-Marie’s spare time, she spends with her three children and family. She also enjoys reading.

Hannah Hussain
Hannah HussainJob Title:Admin AssistantJoined: 2016

Hannah joined OSJCT in 2016 as a carer at Isis House Care Home, which gave her valuable insight into the care sector and confirmed her passion for a career in care. In 2018, she transitioned to an administrative assistant role, which she has now enjoyed for six years. She finds it fulfilling, as the role is always dynamic and offers opportunities for growth and development within the care sector.

Outside of work, Hannah enjoys spending time with family and friends. She is also a professional makeup artist and loves helping others by doing their makeup.

Rachel Smith
Rachel SmithJob Title:Activities CoordinatorJoined: 2020

Rachel Smith, who joined the Trust in 2020, is an Activities Coordinator at Isis House. She had previously worked as an Estate Agent and wanted a change in career. Rachel loves bringing a smile to residents’ faces on a daily basis. Rachel feels her job is rewarding and challenging and goes home feeling she has made a difference to people’s lives. She said, “I love my job and I’m looking forward to spending many more years making a difference.”

Sirlene Heenan
Sirlene HeenanJob Title:Admin AssistantJoined: 2005

Sirlene began her career in the care sector as a carer at Glebe House in 2005 before transferring to Isis House in 2006. Over the years, she has developed a deep passion for providing the best possible care for the elderly, which aligns with OSJCT’s ethos. She has learned a great deal from the wisdom of the elderly and feels fortunate to have met many wonderful residents, as well as to have worked alongside dedicated and passionate colleagues.

In 2015, Sirlene became an administration assistant at Isis House, a role she enjoys for the regular contact it provides with residents and their families. Originally from Brazil with a professional background in banking, she moved to the UK in 2003 with her English husband.

Outside of work, Sirlene enjoys traveling, reading, walking in nature, and tending to her plants.

Karishma (Kase) Chauhan
Karishma (Kase) ChauhanJob Title:Activity CoordinatorJoined: 2025

Kase joined the Trust in April 2025 as an Activity Coordinator at Isis House. She graduated from the University of Bolton in 2020 with a First-Class BA (Hons) in Fine Art. Kase brings her creativity and passion for art to her role, using her skills to develop engaging arts and crafts activities for residents.

She has launched a weekly Community Arts and Crafts Club, held every Monday afternoon from 2:15 pm to 3:15 pm, creating a vibrant space for expression and connection. Kase also holds a qualification in Digital Marketing and has previously worked with The Paint Club, where she discovered her love for teaching others to paint.

Her inspiration to work with older adults comes from personal experience—she shared a love of painting with her grandmother, who lived with vascular dementia and Alzheimer’s. This deepened her understanding of the therapeutic power of art.

Outside of work, Kase runs her own art business, creating and selling original paintings and prints. Art is at the heart of everything she does, and she’s excited to share her passion with the residents at Isis House.

Joanne Ray
Joanne RayJob Title:Deputy ManagerJoined: 2025

Joanne joined the Trust as Deputy Manager and is delighted to be part of the OSJCT team, impressed by the dedication and long service of so many colleagues.

A registered nurse celebrating her 25th year since qualifying, Joanne trained at Oxford Brookes and has worked locally ever since. Her career has included roles at the John Radcliffe and Churchill hospitals, mainly in operating theatres, before moving into community care in 2011 where she worked with Continuing Healthcare and the Care Home Support Team.

Joanne is married to Nick and has two boys, as well as a full house of animals. In her spare time, she enjoys crafting—particularly sewing, knitting, and crochet—and loves restoring old teddy bears, many of which are as old as the residents she cares for.

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