St Katharine's House

Ormond Road, Wantage OX12 8EA

St Katharine’s House is a charming accommodation, situated within scenic grounds, where professional care is tailored to suit individual needs and preference. The home seeks to provide stimulation and encouragement for each resident, thus enabling them to fulfil their physical, psychological, emotional, social and spiritual needs and to assist them to retain their independence. The House lies in 5 acres of spacious grounds, only ten minutes walk from the Wantage shopping centre, library and Parish Church. There is a beautiful Chapel attached to the House, where Eucharist is celebrated regularly. There are four sisters from the Anglican Community of St Mary the Virgin who reside in St Katharine’s house.

Group: Gold Care Homes

Person in charge: Rethina Kier (Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 76

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

26 parking space available

Latest Care Quality Commission* Report on St Katharine's House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.4 (maximum of 10) for St Katharine's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for St Katharine's House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.3 for St Katharine's House is calculated as follows: ( (57 Excellents x 5) + (44 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 120 Ratings = 4.3

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.066 Points relating to the number of positive Reviews for St Katharine's House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15.2 Target = 0.066

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.4 St Katharine's House has a Review Score of 7.4 (7.366) from 10 Reviews


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Katharine's House?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Katharine's House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Look beyond the decor, to the caring and professional staff. Dad moved to Katharine's in May 2017 after nine months in a hospital with dementia/psychotic episodes.
Initially, in a smaller room, the manager moved him to a larger room as it became available, providing him with a TV, sofa and comfortable armchair.
The staff do their best to involve Dad in activities, especially gardening which was always his favourite hobby - with five acres of grounds there is plenty of space for him to walk too.
The staff are so friendly and there seems very little turnover.

How likely would you be to recommend St Katharine's House? Extremely Likely

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Average Rating:   4.2 out of 5

Dalbir Jangra, Head of Marketing and Communications at St Katharine's House responded to this review on 06 Mar 2018:

Hi Jane,

Thank you for your review. Feel free to contact me directly if there are any other activities your Father would like to take part in.

Dalbir Jangra

All staff very helpful and friendly. Helped our relative to settle in and sorted any queries quickly. Very happy and friendly environment. Everywhere well looked after, inside and out. Nothing is ever too much trouble.

How likely would you be to recommend St Katharine's House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has settled in very well and is quite happy. Enjoys the food and company. We visit regularly, and we are always happy with what we see.

How likely would you be to recommend St Katharine's House? Extremely Likely

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Average Rating:   4.5 out of 5

Both manager and deputy manager were extremely caring and supportive to me and my mother. In fact, staff across the board at all levels were very attentive and helpful. My mother had a comfortable room with a large shower room and a lovely view across the gardens which she enjoyed. All nursing staff were excellent in caring for my mother's many needs including breast cancer, catheter, breathlessness and immobility.
My mother felt she had been on holiday and had a wonderful experience in the 10 weeks she was there. Should she need it, we would definitely look to return there. Personally, I had complete peace of mind that my mother was in a safe environment that understood her needs.

How likely would you be to recommend St Katharine's House? Extremely Likely

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Average Rating:   4.8 out of 5

The review was carried quite professionally items from the earlier review has been discussed and were generally completed. Some refurbishment of rooms were still being carried out and it was intended to change carpet sin some communal areas.

How likely would you be to recommend St Katharine's House? Likely

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Average Rating:   3.2 out of 5

This was our first visit as we live in the Lake District. My sister and her husband visit regularly. We were very impressed with the friendliness of staff and the activities on offer. We took our aunty into the garden and she particularly enjoyed seeing the variety of trees and flowers. She is in a small room and from what we saw the care home there is a need for improving some of the decoration in the rooms. We found the meeting with relatives in the evening useful and the idea of using a donation for a sensory garden a good one.

How likely would you be to recommend St Katharine's House? Extremely Likely

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Average Rating:   4.3 out of 5

Dad moved in quite quickly due to an emergency situation. from the start the manager and her staff have been helpful and kind to dad. He has been assessed and discussions have improved his medication. St Katherine's is old fashioned but has the feel of a B&B which is comfortable for dad. We are always made welcome and the staff are always available if we need to speak to someone.

How likely would you be to recommend St Katharine's House? Extremely Likely

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Average Rating:   3.8 out of 5

Always a clean and hygienic smell at the home, residents are well looked after and the place is clean. I can almost walk in at anytime (except meal times) and receive a warm reception from the staff. Management and head staff can easily be approached and will readily sort out any questions you have. If my mother is ill or had an accident, the home always contact me, and seek my advice on the next step.
When I visit I find my mother always clean and tidy, and her room is always fresh. Visitors always receive tea/coffee/biscuits and are made to feel welcome. My mother thinks she is staying in a 'hotel' and always praises the staff, or 'nurses' as she calls them. I have seen other homes, I rate this as the best, and would recommend the home.

How likely would you be to recommend St Katharine's House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother is cared for with dignity and care at all times.

How likely would you be to recommend St Katharine's House? Extremely Likely

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Average Rating:   4.7 out of 5

Staff pleasant even when under pressure.
Seem very friendly to my mother who is now very unwell.
We did complain about cleanliness of her room - but this has been remedied.
High staff turnover but I expect this is unavoidable in this sector.

How likely would you be to recommend St Katharine's House? Likely

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Average Rating:   3.8 out of 5

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