St Katharine's House

Whilst my wife was in your care I found she spent a lot of time alone (no company at all). She had only a day bag and twice I found the bed flooded where she had split it whilst lying on it. Did request a night bag but it was not forthcoming. Food left for her to eat, no helping eating, found water bottle empty 3 times. Staff very nice just overworked, not enough of them, she passed after 3 weeks, so don't know if it would improve.

When my wife came here, the staff really showed respect towards her, though they had never met her before and when I come here to visit my wife, I see the staff really love the people that they take care of.

Fantastic team. Helpful management!

I believe the wing (Tulip) is understaffed many times at weekends. Quite often and staff member is trying to look after 10 residents moving around, going to toilet and trying to leave rooms.

Lovely rooms looking out onto the garden which is good for Mum as she is bed bound and she enjoys the view. Mum can exhibit challenging behavior but staff treat her with kindness and respect or a ready smile at all times. Nothing is ever too much trouble for them. Whilst care giving staff explain what they are going to do and reason for it to reassure Mum. Can't fault the care she receives.

Overall extremely happy with the care that Mum receives. The buildings are always warm and cozy and the staff are always helpful and caring.

My mother has recently come back out of hospital resulting in the staff having to be very alert towards her condition. They have all shown excellent experiences in dealing with her health needs. The communication skills were also of the highest level towards my mother, whilst changing her, feeding her and ensuring her care needs were of the highest standard. Good overall team work enabling my mother to carry on with her life. Thank you.

Thank you all.

Very pleased with the service provided. Mum looks very well looked after. Nice and friendly staff.

Lucky to have such wonderful staff.

I can not thank the staff, nurses and carers for their dedication and care enough. They treat the residents like a family, they are a wonderful team. Mum can be a bit difficult, as can all dementia residents. The staff are always very calm and kind when they have bad moments. Thank you.

Both our parents are being cared for together at St Katharine's House. All the staff are friendly and very professional. All visitors are made to feel welcome. They are very supportive with difficult situations and are keen to make life better for the residents.

Home is in a good position, near shops. Parking is good. Management and helpful staff are also friendly and helpful. Good rooms. Please note I have no previous experience of care homes, seems very expensive.

I am delighted with the care, compassion, and indeed love shown to my wife during her nearly one-year stay at St Katherine’s. The professionalism of all the staff, the attention given to each resident, and the general happy atmosphere created is a testament to the high standards and ethos set by the management and implemented by each team member. While some of the facilities may be dated the food is excellent and all areas are kept spotlessly clean and there are numerous mental and physical activities to occupy residents. I could not have chosen a better place for my wife.

Mom received excellent, compassionate care from the Manager and her wonderful staff, full of empathy and support for both the residents and their families during mom’s time at Saint Katharine‘s. It was so good to have the continuity of the same staff caring for mom day in and day out. They knew her so well, even down to her favourite biscuits and how she liked her toast cooked. Everyone knew mom, from the managers, the carers, the lovely office staff, the catering team, the maintenance team, the wonderful activities coordinators and the visiting hairdresser. The family had peace of mind knowing that mom was being so well looked after. We were very regular visitors, at many different times of the day, and the standard of care was always the same, excellent.

Every time I have visited Mum, all the staff have been amazing. Mum is much more settled and relaxed in herself. To know that Mum is safe, cared for, treated with love and kindness, eating nutritious healthy food, singing and dancing, and going to chapel means more to me than words can describe, There always seems to be a kind, loving atmosphere between staff and residents, I certainly feel it.

My mother needed respite care and was lucky enough to stay at St Katharine's House for two weeks. The staff are an extraordinary team. All very warm, friendly, welcoming and efficient. She was made so welcome. She has dementia and was so very well taken care of by the wonderful, kind, caring and attentive staff. Mom is very television-oriented, it makes her calm and happy. I brought Mom's telly with and maintenance were very helpful in getting it working. Thank you so much to all of the wonderful staff and St Katharine's team.

Most days our Mum is taken outdoors and can sit and enjoy the sunshine and fresh air.

My mum, who has been staying in the St Luke's unit of St Katharine's for three months, has felt welcomed and cared for from the moment she arrived. It is a very positive and encouraging environment, and my mum has made great progress with her mobility. Thank you to all the staff for the high standard of care and support which we have experienced.

I was very nervous on behalf of both myself and my husband bringing him on the first day, but the welcome we both got was amazing. Everyone was really kind and caring, and we were immediately put at our ease. The staff in this home are excellent. I couldn't praise them enough. They are ready to help in any way they care, and I include all staff in that.