Barchester Southerndown Care Home

Worcester Road, Chipping Norton OX7 5YF

On the outskirts of the market town of Chipping Norton, this home enjoys panoramic views across an unspoilt valley and the Cotswolds. The grounds of Southerndown have been developed to provide purpose-built accommodation, offering first-class 24-hour nursing and residential care alongside expert care for people with dementia including young onset in the Memory Lane Community. They also provide care for those with a physical disability.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in cooking, hospitality and organising activities for residents.

Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Mandy Vettraino (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Afrikaans, Polish, Tagalog

Single Rooms: 84

Shared Rooms: 2

Rooms with ensuite WC: 57

Facilities & Services: Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Southerndown Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Barchester Southerndown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Barchester Southerndown Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.426 for Barchester Southerndown Care Home is calculated as follows: ( (32 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 68 Ratings = 4.426

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.67 Points relating to the number of positive Reviews for Barchester Southerndown Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 3 Reviews ÷ 17.6 Target = 0.170

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Barchester Southerndown Care Home has a Review Score of 8.1 (8.096) from 6 Reviews


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Southerndown Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Southerndown Care Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1

Mum spent a year at Southerndown, where she died peacefully in January 2018. Although reluctant to go into care at all, she was happy and well cared for in a clean, cosy and friendly environment. Dad and I had total trust in the staff who are, without exception, warm and kind and genuinely seem to be happy in their work. You can't fake that. As visitors, we were always recognised and welcomed warmly.

The home is well run and beautifully presented without being intimidating. We were kept informed of all incidents and medical consultations and Mum was treated with nothing but kindness and respect.

After she died many of the staff were genuinely saddened and their good wishes were sincere and most welcome.

How likely would you be to recommend Barchester Southerndown Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

I like living here, never had a problem. Anything I want I ask and get it. I've got everything I need. Overall it's very good I've never had to complain.

How likely would you be to recommend Barchester Southerndown Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The home is always clean, and staff are open and friendly. If there are any queries to raise, staff are attentive to the needs of myself or Mum.

How likely would you be to recommend Barchester Southerndown Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Always made welcome, home is always clean and tidy. My wife loves this home. I always look forward to coming to see my wife here in Southerndown.

How likely would you be to recommend Barchester Southerndown Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Happy with all the care my father receives. Staff excellent but it is a shame that activities are almost non-existent.

How likely would you be to recommend Barchester Southerndown Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Mandy Vettraino, Manager at Barchester Southerndown Care Home responded to this review on 19 Apr 2017:

Dear Marilyn
I am sorry you are disappointed with the activities provided- our activity coordinator strives to provide a wide range of entertainment for all the residents and has in fact been nominated by staff and residents for an award. I will ask our activity coordinator to meet with you and your father to discuss how we can improve his activities and entertainment.

Moving my dad from his home and then the hospital and then to Southerndown was made so much easier by the care and assistance of all the staff. It was a very traumatic time for us as a family but they helped us make the transition smoothly and really cared for my dad on his arrival.

How likely would you be to recommend Barchester Southerndown Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

David

David Groves

Job Title: General Manager

Description:

David is the proud manager of Southerndown Care Home and enjoys all aspects of his role!

Carol

Carol Fraser

Job Title: Deputy Manager and Clinical Lead

Description:

Carol brings great experience to her role at Southerndown and is a valuable member of the team.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Southerndown Care Home