Barchester Southerndown Care Home

Worcester Road, Chipping Norton OX7 5YF
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9.8 138 Reviews
  • Barchester Southerndown Care Home, Chipping Norton
On the outskirts of the market town of Chipping Norton, Barchester Southerndown Care Home enjoys panoramic views across an unspoilt valley and the Cotswolds. The grounds of Southerndown have been developed to provide purpose-built accommodation, offering first-class 24-hour nursing and residential care alongside expert care for people with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in cooking, hospitality and organising activities for residents.

Why not arrange a visit and see for yourself!

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1356

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Southerndown Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shilpa Nair (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (68)

Visiting

  • Visitors welcome at anytime with no booking required

Parking

  • The home have plenty of parking available in the car park

Barchester Southerndown Care Home Reviews (138)

Total of 138, showing 81-100
9.8

Barchester Southerndown Care Home has a Review Score of 9.8 (9.768) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Southerndown Care Home has 138 reviews.

Overall Experience

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  • 27
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

In a hard time, when uncertainty is in everyone's life Southerndown have been fantastic. The care provided is excellent, updates are regular and COVID safety has been incredibly thorough. I highly recommend to anyone looking for a supportive, welcoming and professional care home for a loved one.

Reply from Ela Solomon, General Manager at Barchester Southerndown Care Home

Paul, thank you very much for your feedback, I will share with my team. Thank you for choosing Southerndown.

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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Southerndown Nursing Home for quite a few years, with a complex health condition. I always got the impression she was well cared for and treated with respect. The past year of lockdown made visits impossible and zoom was not a suitable medium for my mother but I always felt
confident that the staff would be doing their absolute best for her and that she was safe. The home in general and her room were always clean and comfortable. Whenever I saw the dining room food it always looked appetising and plentiful. I can't comment on activities because latterly my mother was too unwell to participate.

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Overall Experience  Overall Experience 5.0 out of 5

I took my friend for respite to Southerndown Care Home for a short period and hope to get him closer to my home which is about 25 minutes away. He was quite anxious when I took him there but he now likes the place so much that he doesn't want to leave. He found the staff to be amazing and very caring.
He tells me all the time that the staff are very kind and lovely. I am not surprised at all because my experience with the manager and all the staff that I have met has been very pleasant. I absolutely agree with all my friend says about the care home such as good food, regular checks on the residents and staff are always there to reassure him when he gets anxious. Hence, I have decided that he stays there permanently because he is cared for very well. The hygiene level is very high and the place doesn't smell like a nursing home where he spent some time a while ago. I highly recommend this care home for people who need 24 hour care, especially those with dementia.

Reply from Ela Solomon, General Manager at Barchester Southerndown Care Home

Thank you very much for your positive feedback. We are pleased to know you decided for your friend to remain permanent with us. Thank you

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Overall Experience  Overall Experience 5.0 out of 5

Following the emergency admission of my grandmother over the new year period to Southerndown we have been very impressed with the level of care and attention to detail they have shown. My grandmother is currently on respite care, and we hope she will remain with the home permanently.
The food has been
great, the medical care she has received to get her back to full health is second to none and she is assessed daily to ensure she is in the best environment for her needs, including moving her from the memory lane unit to the "elderly and frail" unit to allow her to socialise with other residents in similar situations to her.
The way the home are handling and protecting the residents from COVID is impressive to say the least, the staff are tested weekly as well as all having been vaccinated along with all of the residents including my grandmother.
We receive updates daily if not every other day on my grandmother's progress whilst she settles, and I cannot recommend this home enough!

Reply from Ela Solomon, General Manager at Barchester Southerndown Care Home

Hi Emma, thank you very much for taking the time and complete an online review. I'm glad your grandma settled well in Southerndown. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

We are totally blown away with the care, support, and professionalism the manager and her team have shown during the very distressing time of having to place Mum in care. We feel relaxed in the knowledge that she is being cared for in the best way she can be. Thank you all.

Reply from Ela Solomon, General Manager at Barchester Southerndown Care Home

Thank you very much for your kind words.
Thank you for choosing Southerndown.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of the manager and her wonderful colleagues at Southerndown since January 2020. The care my mother has and is receiving is exemplary. The manager and her colleagues have been incredibly supportive, which is remarkable in the current Covid-19 pandemic. I simply cannot thank
them enough!

Reply from Ela Solomon, General Manager at Barchester Southerndown Care Home

Thank you so much for your kind words. We are proud and happy to look after your mum. Thank you for choosing Southerndown.

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Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been with the home for nearly 2 years, we can not thank the home enough for the continuous high-quality care and compassion towards families.
The home has worked tirelessly this year through the pandemic not only with the residents but with the families also.
We have been kept
up to date, opportunities such as Skype, phone calls and window visits have been available. I was upmost excited and please when we visited my family member in the visiting pod they have provided, this gave us opportunities to visit in the warm and safe environment for both us as a family and for my grandchildren as well, the home is continuing to work hard to provide the best care for residents and families, but providing indoor visiting for memory lane. Our family were pleased to attend on Monday the 30th to support staff to erect a nativity scene at the entrance of the home this will bring joy to families, residents and passers-by. Our family would highly recommend this home.

Reply from Ela Solomon, General Manager at Barchester Southerndown Care Home

Thank you very much for your kind words. We are proud to look after your grandmother. We will carry on working to bring Christmas in our resident's life as well as in our relatives. I'm happy and I want to thank you in name of our lovely and professional Southerndown team.

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Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother, suffering from early dementia, was persuaded to take a respite break at Southerndown. She went with reluctance and reservation but loved it and stayed. The care she receives is first class, friendly and professional and communication with us, her family, is excellent. All the
staff seem genuinely caring - nothing is too much trouble and Covid security is beyond criticism. She has a lovely room, facilities are excellent and she has probably never eaten better meals. We and she have complete peace of mind.

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Overall Experience  Overall Experience 5.0 out of 5

My mother came into Southerndown for respite care and did not want to leave. She has settled in really well and is relaxed and happy. She feels very well looked after and cared for, appreciates the kindness of all the staff and likes her room. The staff are always friendly and caring. Every time I call
the home, I feel my call is welcome and that for them nothing is too much trouble. I especially appreciate the kindness of the general manager, who has been extremely kind, supporting the family as well as the new resident.

Reply from Ela Solomon, Activities Coordinator at Barchester Southerndown Care Home

Thank you for your lovely review. It is much appreciated. Its a pleasure having your mum here at Southerndown , she has settled so well. I'll be sure to pass on your positive feedback to the rest of the team.

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Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the level of care my father is receiving. The nursing staff are unfailingly professional, caring and compassionate. They are always willing to address any issues I may have or answer any questions that arise. All phone calls are answered promptly and if needed a return call
is always made.

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Overall Experience  Overall Experience 4.0 out of 5

During the pandemic, the care home has given constant updates which have been very reassuring. They have all done an amazing job in such difficult circumstances. In the last few weeks, I have been able to visit my mum in the garden where they have put up pagodas to shelter from the sun and rain. The
staff have always been very obliging in organising these visits. I can't thank them enough for the care mum has received.

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Overall Experience  Overall Experience 5.0 out of 5

Although my husband was only in Southerndown for three short months I always felt very comfortable in myself that I had chosen the best place for him. The home is spotlessly clean, very well furnished and the staff were so kind, caring and friendly. I felt I had known them for years. They would ring
me if anything related to my husband had to be changed, so I always felt I was still part of his life. Up until he went into Southerndown I had cared for him myself for just over 8 years so I know what is involved in the care of dementia patients. The staff were quite simply the best.

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Overall Experience  Overall Experience 4.0 out of 5

My wife loved Southerndown Care Home at Chipping Norton. The staff was very good to her and me when I came to visit her three or four times every week. Thank you all so much.

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Overall Experience  Overall Experience 5.0 out of 5

In the time my mum spent in Southerndown, we always found the staff very kind and helpful. Mum always looked clean and tidy, her clothes always matched with buttons done up and underclothes neatly tucked in. She had a clean change of clothes every day. Her bedroom was kept spotless. On the occasions
we were there at mealtimes, the food looked appetizing and well presented.

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Overall Experience  Overall Experience 5.0 out of 5

The time our sister was in your care we only had positive cooperation and friendly connection because of the distance we had to travel our visits are few but when e did arrive the welcome was so friendly and warm. Our weekly calls by phone were always answered with a full rundown of our sister was and
when the call was concluded we asked them to wish our sister all or love and we have no doubts that the message was passed on with the love we sent.

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Overall Experience  Overall Experience 5.0 out of 5

My father had a short 3-month stay at Southerndown. From his first arrival until his final days, we met and spoke to many of the nurses, carers, housekeeping and office staff – each and every one of them were always warm, friendly, and caring. The staff comforted my father towards the end when the family
were unable to visit due to the national lockdown – despite the restrictions the staff were working under they always managed to keep the family informed and facilitated several video calls, which helped the family immensely.

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Overall Experience  Overall Experience 5.0 out of 5

My husband died in Southerndown on May 25th. Due to all the circumstances surrounding the lockdown and the fact for the last 8 weeks we were unable to see him due to the virus, I feel he was well looked after. The staff was excellent and each time he had a "blip" they phoned us - Nothing was too much
trouble.

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Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very caring and very friendly.

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Overall Experience  Overall Experience 5.0 out of 5

During the four weeks my husband has been in Southdown, he seems to have improved in mood. The carers seem excellent, friendly and competent. the food is more than satisfactory. I think he is extremely well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are marvellous - cheerful, professional, efficient, patient, kind and genuinely caring My Mum is happy here. The stimuli are invaluable, with activities and communication keeping her mind active. The environment, bedroom and lounge etc are sweet-smelling, fresh and very clean. My Mum is so
lucky to be in such a high-quality home, where the standard is consistently high. Mum says she gets bored but I think that this is inevitable). Thanks to staff - the staff are the key.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Barchester Southerndown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Barchester Southerndown Care Home is calculated as follows: ( (492 Excellents x 5) + (85 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 599 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Southerndown Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

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Meet the Team (16)

Shilpa

Shilpa Nair

Job Title: General Manager

Joined: 2020

Hi, I'm Shilpa, and I am the General Manager here at Southerndown Care Home. Welcome to our website.


I have been a registered nurse since 2012, and elder care is my passion. Before working at Southerndown, I was the Deputy Manager at one of our sister homes.


I love working for Barchester and leading the team in the care and support of residents to provide a quality service that meets their individual needs. We have a truly lovely home and a fantastic team.


At Southerndown, we are creating a community that is as homely, happy and active as possible. Striving to make sure the residents are leading interesting, fulfilled lives is at the centre of our aims here. We treat every resident with the care that we would want shown to our own family.


Please feel free to drop in for a chat and to learn more about life at our home.

Subra

Subra Krishnan

Job Title: Deputy Manager

Joined: 2021

Hi, I am Subra, I am the Deputy General Manager here at Southerndown Care Home.


I have been working at Southerndown Care Home since July 2021. I have completed a B.Sc. Nursing and gained very good knowledge from my time in a Surgical Intensive Care Unit in India.


I am passionate about my job and I love caring for the elderly. I started my journey in Southerndown as a Pre-registered Nurse before I became a Registered General Nurse. I have been promoted to Deputy General Manager since March 2023. I am happy to take on the new role and support our General Manager in creating an outstanding care home environment.


Currently, I am doing my NVQ-5 (Diploma in Leadership and Management) to further develop my leadership skills.

Letty

Letty Marton

Job Title: Head of unit

Joined: 2011

Hi, I am Letty and I am one of the Heads of the Unit here at Southerndown.


As the Head of the Unit, I am responsible for making sure that our residents receive wonderful first-class care and are also involved in all the decision-making surrounding their care. Our residents deserve to be treated with respect and compassion due to our own elderly relatives.


I love my job and I am always doing my best to ensure every day is a happy day, and that the staff are always smiling, singing and most of all caring!

Shridhar

Shridhar Natesan

Job Title: Registered General Nurse

Joined: 2021

Hi, I'm Sridhar and I am proud to be a nurse at Southerndown.


My team and I are dedicated to providing the absolute best nursing care possible to each and every resident. Whether a resident needs full nursing care or simply a bit of extra support, all of us are on hand to ensure that everyone who lives here can continue to enjoy life.

Lovella

Lovella Vasquez

Job Title: Senior Nurse

Joined: 2019

I have worked at Southerndown Barchester since 2019.


As a Senior Nurse my role is to ensure clinical support within the home for our residents, but ensuring I can come to work and put smiles on the resident's faces and make a difference to their lives is the most rewarding part of what we do.


In my spare time, I like to learn new languages as I believe it fosters personal growth whilst understanding more cultures and opens doors for me to travel and embark on visiting different parts of the world

Mangesh

Mangesh Salunke

Job Title: Head Chef

Joined: 2024

Hello there, my name is Mangesh and I am the Head Chef at Southerndown.


I am passionate about cooking and I love my role here at Southerndown. I joined the team in 2024 and one of the best parts of my job is meeting our Residents and finding out what their likes and dislikes are - I truly enjoy preparing home-cooked favourites and it's very rewarding to see everyone enjoy chatting over a delicious meal and a glass of wine.


I love to work with the nursing and care teams to ensure that the food is not only tasty but also nutritious.

Stacey

Stacey Davies

Job Title: Activities coordinator

Joined: 2013

Hi, I am Stacey, I have worked at Southerndown since 2013.


I enjoy providing various activities for our residents, such as gardening groups, trips out in the minibus, quiz days and art therapy, among the many things we enjoy doing.


I also hold a monthly Memory café, which all family and friends are welcome to attend.


I look forward to meeting you all.

Bridget

Bridget Lane

Job Title: Administrator

Joined: 2016

Here at Southerndown, I am responsible for all of the administration within the home, both for the residents and the staff.


Relatives often pop in to see me, I enjoy listening to them and learning about their relatives, as it helps me to develop an understanding of the residents more personally.

Cathy

Cathy Wheeler

Job Title: Activity Co-Ordinator

Joined: 2023

I have been with the team at Southerndown since 2023


People ask me what I enjoy about my job and the answer is easy... 'the people'. It's the small things that make the difference every day, seeing people smile and seeing someone respond positively to interaction. We offer a great life enrichment programme at Southerndown and every day is different but enjoyable.


In my spare time, I like to spend time in the garden, I enjoy sewing but mostly love spending time with my grandchildren

Andrei

Andrei Mereu

Job Title: Second Chef

Joined: 2018

Hello there, I'm Andrei and I am the Second Chef and part of the hospitality team at Southerndown Care Home.


I joined the team as a General Assistant in 2017 before transferring to the care team as a Care Assistant for 3 years, following which I supported the home with maintenance for a short period before joining the kitchen team, where I believe I've found my place. The home and management here have been super supportive and we all work together to ensure the home runs smoothly, it's so important.


My favourite thing about my job is seeing the residents enjoy our food, and the meals we prepare. Seeing empty plates is a reward for me and the kitchen team.


In my spare time, I enjoy spending time with my lovely wife, walking my dog and visiting the theatre and cinema and a spot of cycling when time allows.

Charity

Charity Limolel

Job Title: Care Assistant

Joined: 2022

Hello, my name is Charity and I am one of the Care Assistants here at Southerndown Care Home.


I joined the home in 2022 and I absolutely adore my job, caring for our Residents. I have many years’ worth of experience in the care industry and could not think of a more rewarding job to do. I like to help people and when I see them happy it brings me joy.


Outside of work, I have four children who keep me very busy, but an important part of my life is my church community, where I volunteer at food banks, soup kitchens and coffee mornings. I like to cook African cuisine, but I do love a good roast potato too!

Huda

Huda Pappu

Job Title: Maintenance Assistant

Joined: 2024

Hello, my name is Huda and I am a Maintenance Assistant here at Southerndown.


I take great pride in my work, keeping the home safe for our residents. The best part about the job is getting to know Residents well, having great chats with them and hearing all about their life history.


I’m always happy to help.

Tracey

Tracey Jewitt

Job Title: Housekeeper

Joined: 2022

Hi my name is Tracey and I've been part of the housekeeping team here at Southerndown since 2022. 


I enjoy working as part of a team to make sure the home is kept fresh, clean and tidy and I support Residents to remain as independent as possible.


By far the best part of my job is the Residents, they all bring their own individual stories and experiences and they are always keen to share these with me when I am cleaning their room.

Sasha

Sasha Mereu

Job Title: Head Housekeeper

Joined: 2017

Hi, my name is Sasha and I am the Head Housekeeper at Southerndown Care Home.


I started my journey at Southerndown as a Senior Carer, which I thoroughly enjoyed and was the foundation for me here. Over the years though I have supported different roles across all departments including, activities and hospitality. I love the Whole Home Approach here at Southerndown - everyone chips in.


I joined our wonderful Housekeeping Team in 2024 and I take immense pride in maintaining the home that exudes warmth, comfort and cleanliness. I approach every task with dedication and care and I enjoy transforming a room into a serene sanctuary for our wonderful Residents.


Housekeeping is not just a job for me, but a fulfilling passion that brings both satisfaction and a sense of accomplishment.


In my spare time, I love spending time with my family and grandchildren and travelling the world with my husband.

Adrian

Adrian Henika

Job Title: Care Assistant

Joined: 2017

Hello, I'm Adrian and I am a Care Assistant here at Southerndown Care Home.


I joined the team in 2017 as a Night Care Assistant and I feel completely fulfilled by my job every day. I enjoy caring for our Residents and making sure they are settled and rested at night time. I remember my parents and grandparents and I only wish they would have had the same care, attention and support our Residents receive at Southerndown. I am very proud of my work, the home and my colleagues.


I am originally from Romania, where in my younger years I played 1st league football, however those days are sadly behind me, but I am now a keen football follower and support Liverpool football club.

Emma

Emma Hughes

Job Title: Administration Assistant

Joined: 2025

Hi, I'm Emma, and I am the Administration Assistant here at Southerndown Care Home.


I joined the team in April 2025, and I am one of the first people you will see when you walk into the home – you will always receive a warm and friendly welcome!


I support the front of house team in everyday admin tasks, reception duties, meeting and greeting family members, visitors, and professionals as they enter the building.


Outside of work, I enjoy socialising with my friends, taking part in pub quizzes, and I am a keen gardener.


I enjoy being part of the wonderful staff team at Southerndown and look forward to meeting you all when you visit.

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