Barchester Southerndown Care Home

Worcester Road, Chipping Norton OX7 5YF
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9.8 130 Reviews
  • Barchester Southerndown Care Home, Chipping Norton
On the outskirts of the market town of Chipping Norton, Barchester Southerndown Care Home enjoys panoramic views across an unspoilt valley and the Cotswolds. The grounds of Southerndown have been developed to provide purpose-built accommodation, offering first-class 24-hour nursing and residential care alongside expert care for people with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in cooking, hospitality and organising activities for residents.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester Southerndown Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Other Care Provided
  • Acquired Brain Injury (ABI)
  • Convalescent Care
  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Shilpa Nair (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Southerndown Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Southerndown Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at anytime with no booking required


  • Parking

  • The home have plenty of parking available in the car park


Barchester Southerndown Care Home Reviews (130)

Total of 130, showing 81-100
9.8

Barchester Southerndown Care Home has a Review Score of 9.8 (9.767) out of 10, based on 48 reviews in the last 2 years. Over all time Barchester Southerndown Care Home has 130 reviews.

Overall Experience

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  • 26
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Date Published

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Review from A W (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Southerndown for respite care and did not want to leave. She has settled in really well and is relaxed and happy. She feels very well looked after and cared for, appreciates the kindness of all the staff and likes her room. The staff are always friendly and caring. Every time I call
the home, I feel my call is welcome and that for them nothing is too much trouble. I especially appreciate the kindness of the general manager, who has been extremely kind, supporting the family as well as the new resident.

Reply from Ela Solomon, Activities Coordinator at Barchester Southerndown Care Home

Thank you for your lovely review. It is much appreciated. Its a pleasure having your mum here at Southerndown , she has settled so well. I'll be sure to pass on your positive feedback to the rest of the team.


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Review from S F (Daughter of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the level of care my father is receiving. The nursing staff are unfailingly professional, caring and compassionate. They are always willing to address any issues I may have or answer any questions that arise. All phone calls are answered promptly and if needed a return call
is always made.

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Review from G D (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the pandemic, the care home has given constant updates which have been very reassuring. They have all done an amazing job in such difficult circumstances. In the last few weeks, I have been able to visit my mum in the garden where they have put up pagodas to shelter from the sun and rain. The
staff have always been very obliging in organising these visits. I can't thank them enough for the care mum has received.

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Review from G H (Wife of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband was only in Southerndown for three short months I always felt very comfortable in myself that I had chosen the best place for him. The home is spotlessly clean, very well furnished and the staff were so kind, caring and friendly. I felt I had known them for years. They would ring
me if anything related to my husband had to be changed, so I always felt I was still part of his life. Up until he went into Southerndown I had cared for him myself for just over 8 years so I know what is involved in the care of dementia patients. The staff were quite simply the best.

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Review from D O (Husband of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife loved Southerndown Care Home at Chipping Norton. The staff was very good to her and me when I came to visit her three or four times every week. Thank you all so much.

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Review from J N (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my mum spent in Southerndown, we always found the staff very kind and helpful. Mum always looked clean and tidy, her clothes always matched with buttons done up and underclothes neatly tucked in. She had a clean change of clothes every day. Her bedroom was kept spotless. On the occasions
we were there at mealtimes, the food looked appetizing and well presented.

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Review from A M (Sister of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The time our sister was in your care we only had positive cooperation and friendly connection because of the distance we had to travel our visits are few but when e did arrive the welcome was so friendly and warm. Our weekly calls by phone were always answered with a full rundown of our sister was and
when the call was concluded we asked them to wish our sister all or love and we have no doubts that the message was passed on with the love we sent.

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Review from David B (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a short 3-month stay at Southerndown. From his first arrival until his final days, we met and spoke to many of the nurses, carers, housekeeping and office staff – each and every one of them were always warm, friendly, and caring. The staff comforted my father towards the end when the family
were unable to visit due to the national lockdown – despite the restrictions the staff were working under they always managed to keep the family informed and facilitated several video calls, which helped the family immensely.

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Review from Patricia B (Wife of Resident) published on 14 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died in Southerndown on May 25th. Due to all the circumstances surrounding the lockdown and the fact for the last 8 weeks we were unable to see him due to the virus, I feel he was well looked after. The staff was excellent and each time he had a "blip" they phoned us - Nothing was too much
trouble.

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Review from Clare A (Wife of Resident) published on 16 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very caring and very friendly.

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Review from Diane W (Wife of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the four weeks my husband has been in Southdown, he seems to have improved in mood. The carers seem excellent, friendly and competent. the food is more than satisfactory. I think he is extremely well looked after.

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Review from E M (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are marvellous - cheerful, professional, efficient, patient, kind and genuinely caring My Mum is happy here. The stimuli are invaluable, with activities and communication keeping her mind active. The environment, bedroom and lounge etc are sweet-smelling, fresh and very clean. My Mum is so
lucky to be in such a high-quality home, where the standard is consistently high. Mum says she gets bored but I think that this is inevitable). Thanks to staff - the staff are the key.

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Review from J G (Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the way that I am looked after. You are a smashing lot, patient and kind. The home is clean and my room is lovely. The food is excellent. I especially love the soup. Everything he cooks is great. I joined in with a quiz in the lounge and I really enjoyed it. The lady who
did it was good. This is an excellent place to be in.

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Review from J W (Wife of Resident) published on 15 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team looked after my husband so well - giving him individual care and respect. They were also very supportive of the family over the course of his stay in Memory Lane at Southerndown.

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Review from J M (Daughter of Resident) published on 15 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased with the care given to my Mum during her time at Southerndown. The staff are all very kind and always made the family feel welcome. My Mum really enjoyed taking part in the activities and always looked so happy and cared for. I would highly recommend this care home.

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Review from S P (Son of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seems a very happy place. All the staff seem helpful, caring and happy. Everyone is well looked after.

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Review from C P (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been looked after well. Staff listen to any concerns and worries for example when he feels pain or poorly when he gets tired of being in the lounge.

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Review from C H (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff and some of the residents very friendly. Although Mum's time at the home was short, she was cared for very effectively.

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Review from J B (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team. Genuinely caring. Professional, knowledgeable, understanding and patient. Knowing my Dad was safe and cared for at all times. Every member of staff is able to advise what sort of day/night he was having.

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Review from Paul H (Son of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Southerndown in May 2019 with dementia, blindness, learning issues and pulmonary fibrosis - so quite a challenge as he could be quite aggressive too. He had been transferred from another care home who were struggling to cope with. They were not able to handle dementia patients. However,
my father has settled in very well. My sister and I visit on a regular basis and I can honestly say the staff have been attentive, friendly and very caring. They keep us updated with any medical issues, falls etc. I have no hesitation in recommending Southerndown. It is comforting to know my father is in very safe hands.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Barchester Southerndown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Barchester Southerndown Care Home is calculated as follows: ( (454 Excellents x 5) + (79 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 553 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Southerndown Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (16)

Shilpa

Shilpa Nair

Job Title: General Manager

Joined: 2020

Hi, I'm Shilpa and I am the General Manager here at Southerndown Care Home.


I have been a registered nurse since 2012 and elder care is my passion. Before working at Southerndown I was the Deputy Manager at one of our sister homes.


I love working for Barchester and leading the team in the care and support of residents to provide a quality service that meets their individual needs. We have a truly lovely home and a fantastic team.


At Southerndown we are creating a community that is as homely, happy and active as possible. Striving to make sure the residents are leading interesting fulfilled lives is at the centre of our aims here. We treat every resident with the care that we would want to be shown to our own family.


Please feel free to drop in for a chat and to learn more about life at our home.


Subra

Subra Krishnan

Job Title: Deputy Manager

Joined: 2021

Hi, I am Subra, I am the Deputy General Manager here at Southerndown Care Home.


I have been working at Southerndown Care Home since July 2021. I have completed a B.Sc. Nursing and gained very good knowledge from my time in a Surgical Intensive Care Unit in India.


I am passionate about my job and I love caring for the elderly. I started my journey in Southerndown as a Pre-registered Nurse before I became a Registered General Nurse. I have been promoted to Deputy General Manager since March 2023. I am happy to take on the new role and support our General Manager in creating an outstanding care home environment.


Currently, I am doing my NVQ-5 (Diploma in Leadership and Management) to further develop my leadership skills.


Letty

Letty Marton

Job Title: Head of unit

Joined: 2011

Hi, I am Letty and I am one of the Heads of the Unit here at Southerndown.


As the Head of the Unit, I am responsible for making sure that our residents receive wonderful first-class care and are also involved in all the decision-making surrounding their care. Our residents deserve to be treated with respect and compassion due to our own elderly relatives.


I love my job and I am always doing my best to ensure every day is a happy day, and that the staff are always smiling, singing and most of all caring!


Shridhar

Shridhar Natesan

Job Title: Registered General Nurse

Joined: 2021

Hi, I'm Sridhar and I am proud to be a nurse at Southerndown.


My team and I are dedicated to providing the absolute best nursing care possible to each and every resident. Whether a resident needs full nursing care or simply a bit of extra support, all of us are on hand to ensure that everyone who lives here can continue to enjoy life.


Lovella

Lovella Vasquez

Job Title: Senior Nurse

Joined: 2019

I have worked at Southerndown Barchester since 2019.


As a Senior Nurse my role is to ensure clinical support within the home for our residents, but ensuring I can come to work and put smiles on the resident's faces and make a difference to their lives is the most rewarding part of what we do.


In my spare time, I like to learn new languages as I believe it fosters personal growth whilst understanding more cultures and opens doors for me to travel and embark on visiting different parts of the world


Mangesh

Mangesh Salunke

Job Title: Head Chef

Joined: 2024

Hello there, my name is Mangesh and I am the Head Chef at Southerndown.


I am passionate about cooking and I love my role here at Southerndown. I joined the team in 2024 and one of the best parts of my job is meeting our Residents and finding out what their likes and dislikes are - I truly enjoy preparing home-cooked favourites and it's very rewarding to see everyone enjoy chatting over a delicious meal and a glass of wine.


I love to work with the nursing and care teams to ensure that the food is not only tasty but also nutritious.


Stacey

Stacey Davies

Job Title: Activities coordinator

Joined: 2013

Hi, I am Stacey, I have worked at Southerndown since 2013.


I enjoy providing various activities for our residents, such as gardening groups, trips out in the minibus, quiz days and art therapy, among the many things we enjoy doing.


I also hold a monthly Memory café, which all family and friends are welcome to attend.


I look forward to meeting you all.


Bridget

Bridget Lane

Job Title: Administrator

Joined: 2016

Here at Southerndown, I am responsible for all of the administration within the home, both for the residents and the staff.


Relatives often pop in to see me, I enjoy listening to them and learning about their relatives, as it helps me to develop an understanding of the residents more personally.


Deborah

Deborah Kelly

Job Title: Admin Assistant

Joined: 2024

I joined the team at Southerndown in 2024. I really enjoy welcoming the friends and family of our residents to the home and love spending time with our incredible residents and being on hand to help.


In my spare time I enjoy spending quality time with my family and taking our young springer spaniel around the beautiful countryside we have in Oxfordshire.


Cathy

Cathy Wheeler

Job Title: Activity Co-Ordinator

Joined: 2023

I have been with the team at Southerndown since 2023


People ask me what I enjoy about my job and the answer is easy... 'the people'. It's the small things that make the difference every day, seeing people smile and seeing someone respond positively to interaction. We offer a great life enrichment programme at Southerndown and every day is different but enjoyable.


In my spare time, I like to spend time in the garden, I enjoy sewing but mostly love spending time with my grandchildren


Andrei

Andrei Mereu

Job Title: Second Chef

Joined: 2018

Hello there, I'm Andrei and I am the Second Chef and part of the hospitality team at Southerndown Care Home.


I joined the team as a General Assistant in 2017 before transferring to the care team as a Care Assistant for 3 years, following which I supported the home with maintenance for a short period before joining the kitchen team, where I believe I've found my place. The home and management here have been super supportive and we all work together to ensure the home runs smoothly, it's so important.


My favourite thing about my job is seeing the residents enjoy our food, and the meals we prepare. Seeing empty plates is a reward for me and the kitchen team.


In my spare time, I enjoy spending time with my lovely wife, walking my dog and visiting the theatre and cinema and a spot of cycling when time allows.


Charity

Charity Limolel

Job Title: Care Assistant

Joined: 2022

Hello, my name is Charity and I am one of the Care Assistants here at Southerndown Care Home.


I joined the home in 2022 and I absolutely adore my job, caring for our Residents. I have many years’ worth of experience in the care industry and could not think of a more rewarding job to do. I like to help people and when I see them happy it brings me joy.


Outside of work, I have four children who keep me very busy, but an important part of my life is my church community, where I volunteer at food banks, soup kitchens and coffee mornings. I like to cook African cuisine, but I do love a good roast potato too!


Huda

Huda Pappu

Job Title: Maintenance Assistant

Joined: 2024

Hello, my name is Huda and I am a Maintenance Assistant here at Southerndown.


I take great pride in my work, keeping the home safe for our residents. The best part about the job is getting to know Residents well, having great chats with them and hearing all about their life history.


I’m always happy to help.


Tracey

Tracey Jewitt

Job Title: Housekeeper

Joined: 2022

Hi my name is Tracey and I've been part of the housekeeping team here at Southerndown since 2022. 


I enjoy working as part of a team to make sure the home is kept fresh, clean and tidy and I support Residents to remain as independent as possible.


By far the best part of my job is the Residents, they all bring their own individual stories and experiences and they are always keen to share these with me when I am cleaning their room.


Sasha

Sasha Mereu

Job Title: Head Housekeeper

Joined: 2017

Hi, my name is Sasha and I am the Head Housekeeper at Southerndown Care Home.


I started my journey at Southerndown as a Senior Carer, which I thoroughly enjoyed and was the foundation for me here. Over the years though I have supported different roles across all departments including, activities and hospitality. I love the Whole Home Approach here at Southerndown - everyone chips in.


I joined our wonderful Housekeeping Team in 2024 and I take immense pride in maintaining the home that exudes warmth, comfort and cleanliness. I approach every task with dedication and care and I enjoy transforming a room into a serene sanctuary for our wonderful Residents.


Housekeeping is not just a job for me, but a fulfilling passion that brings both satisfaction and a sense of accomplishment.


In my spare time, I love spending time with my family and grandchildren and travelling the world with my husband.


Adrian

Adrian Henika

Job Title: Care Assistant

Joined: 2017

Hello, I'm Adrian and I am a Care Assistant here at Southerndown Care Home.


I joined the team in 2017 as a Night Care Assistant and I feel completely fulfilled by my job every day. I enjoy caring for our Residents and making sure they are settled and rested at night time. I remember my parents and grandparents and I only wish they would have had the same care, attention and support our Residents receive at Southerndown. I am very proud of my work, the home and my colleagues.


I am originally from Romania, where in my younger years I played 1st league football, however those days are sadly behind me, but I am now a keen football follower and support Liverpool football club.