Mill House Nursing Home, Witney, Oxfordshire
Mill House Nursing Home, Witney, Oxfordshire
Mill House Nursing Home, Witney, Oxfordshire

Mill House is a Witney care and nursing accommodation set up in a renovated period home, where residents enjoy a modern care service with their own care packages and activities programme. The home provides residential and nursing care.

Together with attractive gardens and a conservatory, Mill House has its own library, offering residents a wide range of personal choice in terms of how they spend their days.

An activities coordinator plans a busy schedule, though participation remains optional, allowing residents to take part in daily events in the home as well as frequent excursions beyond it.

The dietary and cultural needs of service users are well-respected, with refreshments available throughout the day and night and carers making regular checks on residents' needs. Meals are prepared onsite by trained chefs who provide a varied daily menu. Special diets can be catered for.

Group: brighterkind

Person in charge: Michelle Haywood (Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, Polish

Single Rooms: 43

Shared Rooms: 0

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Mill House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Mill House Nursing Home has a Review Score of 7.6 (7.583)

The Review Score of 7.6 (maximum of 10) for Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Mill House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.467 for Mill House Nursing Home is calculated as follows: ( (63 Excellents x 5) + (55 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 122 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.116 Points relating to the number of positive Reviews for Mill House Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.6 Target = 0.116

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mill House Nursing Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mill House Nursing Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • more

The care is amazing, more than we ever hoped.
Kind, caring, friendly, a wonderfully happy atmosphere prevails through the entire complex - thank you!
Everyone is treated as family and this is most definitely "a home" and not an institution.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother was in Mill House Nursing Home for 18 months. We have found the home to be very well run and all the staff were extremely pleasant. Her care whilst staying here has been excellent. She was always clean and tidy and very well looked after.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

My mum spent the last three months of her life in Mill House after being diagnosed with cancer. Although she was very nervous about the move all the staff made her feel welcome and put her at ease. Throughout the time my mum was at Mill House she was treated with a high level of care and kindness, respect and dignity on a daily basis. During the last two weeks of my mum's life I spent most of my time with her and other family members were frequently with her also. The staff could not do enough to support us and make us feel welcome. I am so pleased that I chose Mill House for my mum's end of life care and thank all who work there.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I came to Mill House Care Home from Yorkshire to be with my Mum and Grandma. From the start, I was extremely impressed by the service from the carers and nurses; nothing was too much trouble. Everyone showed compassion, love and genuine generosity. They went the extra mile with everyone who came into the room. Everyone's job was done efficiently but with respect and sensitivity. I felt my Grandma was in good hands and everyone took their job seriously and put so much effort into their role. Thank you so much!!!

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care my aunt receives at Mill House the staff are friendly, the management are always on hand to discuss issues if needed and the overall atmosphere of the home is very good.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was in Mill House for the last five weeks of her life. I must say I was impressed and pleased for her to receive the dignified care and attention she got in the home. The staff were polite, caring, attentive and accommodating. I don't think she could have been in a better place for her last days.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Building clean and homely and friendly. Staff caring and loving. Communication good. Warm, friendly and attentive, nothing too much trouble.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Mill House took my dad in at short notice when my mum became to ill to care for him. He had advanced Parkinsons and needed complete care. All the staff in Mill House were amazing, they took the time to get to know dad even though he couldn't speak or do anything for himself and showed real care and compassion in all their dealings with him. They also supported the whole family and especially my mum and were so sensitive and helpful when dad died. Food was unusually good for a care home environment. Happy to recommend Mill House to anyone.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum was admitted in somewhat of an emergency. It was fitting as my father had also been a resident for 2 months last year. I can't say enough about the staff. Extremely at tentative, respectful and genuine. I feel these are genuine caring people. We were offered a spare bed onsite during the final stages to ensure we were there. The facilities and in particular my mum's room were very pleasant and the food was more than adequate. The whole place felt like home, and whilst my mothers stay was relatively short, she was very happy there.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

All the staff very friendly and helpful. The staff seem to know the residents well and care about their welfare. Very obliging and answer any questions.

How likely would you be to recommend Mill House Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

My aunt was resident in Mill House for three and a half years, until her death on 13 January 2016. She reached the right old age of 92 years. When she entered the home she was not in a good state of health at all. She had been unable to care for herself properly for a very long time and had been in denial regarding the need for more help. The Manager all her staff have been wonderful. They nursed her back to an acceptable state of health, sadly she was never going to return to the person we all knew and loved. All the staff showed such care and compassion along with a high degree of patience, as my aunt was not always the easiest of people to look after. When her time finally came, we were able to be with her. The staff were very caring and this resulted in my aunt being able to die with dignity, something she would probably not have been able to do, if she had been in her own home. If she had not agreed to enter the home in 2012 she would have died in 2012. She was very ill.
Although my aunt would not join in any of the communal activities, this was not for the want of trying by the staff. They did try on numerous occasions. She did enjoy having her hair done.
For someone who is in the same situation as my aunt, we would have no hesitation to recommend Mill House to anyone.
We cannot thank the Manager and all her staff enough.

How likely would you be to recommend Mill House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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