Mill House Nursing Home

My mother was a resident at Mill House Nursing Home for ten years and in all that time was treated with dignity, patience and kindness. She was always well fed, kept clean and warm. The staff were always friendly, kind and helpful to me and very considerate of my mother's beliefs. In her early days at the home, at times, she could be sharp but the staff always handled these occasions with kindness. I thank them for the kindness and care given over the very long time that she was with them.

The care my father received was excellent. All the staff were very, very kind and professional. This made a sad time more bearable.

Mum was only at Mill House for a few weeks, however as a family we were very happy with the care that Mum received. The staff are very hard working and do everything they can to provide high quality care. The staff treated Mum with dignity and respect during her final weeks. All of the staff from front of house, admin, kitchen, cleaners, maintenance, care assistants and nurses are very professional, hard working and caring. I would not hesitate to recommend Mill House to someone who needed a nursing home. Thank you for all the hard work.

Our mother was in Mill House for just under 2 years and in that time the whole family was made to feel as though it was her home. The staff were always welcoming to us and caring and compassionate to Mum, right to the end of her life. The activities on offer always looked as though they were fun and we regret that Mum wasn't well enough to participate in these.

Once my aunt was admitted, her care was excellent. The staff looked after her very well and always kept us well informed. With the food also being of a very high standard. They also encouraged her to join in with the activities where possible. We would highly recommend the home to anyone. The staff, from top to bottom, were excellent and could not be faulted.

I was very pleased with the care that my brother-in-law received during his residence at Mill House. At all times the staff were attentive to his needs, ensuring that he was comfortable and safe. The home itself is very smart and well-run, and all the members of staff whom I met were extremely friendly. I recommend it without reservation.

Very happy with the service provided and the attitude of the staff. My gran was well looked after during her stay and we were kept informed of her stay.

Mother-in-law is very happy, so we are as well. Lovely, lovely staff. Can't thank them enough.

Although my mother was only at the care home for a short time the care she received was excellent and the staff were so considerate. She was treated with dignity and respect.

I don't have to worry when I'm not there I am at peace and know that MUm has the best care and is being well looked after. I have become a daughter again, not a carer.

My mother was helped by one of the entertainment team to walk daily and really looked after with such empathy and patience. I joked to my mum they’ve made a mistake it’s a boutique hotel not a care home. Mum’s stay was only a few weeks but I would say to anyone who is looking for care of an elderly person that the staff were just genuinely lovely, enjoying the job that they were doing and wanting the best for their residents. I was shown such kindness as well as it has been a very stressful time. I think the team at Mill House are amazing. I can’t thank you enough.

My sister has settled in well at Mill House Nursing Home. She is attending all the activities on offer and enjoying the company of other residents and staff. I can see that her personal care, physical needs and emotional needs are met by genuine, caring staff. They helped to organise video calls with our brother in New Zealand, and my sister was thrilled.

My mother has now been at Mill House for eighteen months and we have had nothing but kindness. Nothing is too much trouble. The staff are caring and thoughtful. They have coped so well during the covid pandemic. Thank you.

Always feel confident to approach staff with any questions or concerns.

Having nursing staff for 24 hours a day has provided us with the reassurance that Mum is safe and well.

Would highly recommend this care home, the staff are so helpful, show care and empathy for this awful situation we are in due to Covid. My mum is happy which is the most important thing. The nursing staff phone with regular updates, the activities team make a real effort keeping in contact via FaceTime. Even the chefs in the car park are able to make an effort to smile and talk. The administration staff have been absolutely wonderful helping with all paperwork.

Mum has had excellent service whilst at Mill House, the staff at every level have been great in dealing with everything, and really importantly helping me to understand what to do to make sure my mother is happy even down to helping me get the right newspapers delivered. I have really appreciated this and I am thankful to them for this. Would highly recommend.

We were worried that mum wouldn't settle when she first moved in, however, everyone made her so welcome. Mum loves joining in the activities and gained her love for life back. Covid has made visiting difficult bu the staff have done an amazing job in keeping everyone safe.

You have something very special in Mill House Nursing Home. The staff have been outstanding in their care and kindness shown to my mother. She frequently mentioned this to me during my visits. As the home is a relatively small scale establishment, there is a strong feeling of community. The cleaning staff are also kind and considerate, the food provided excellent. The office staff are dedicated, helpful and reliable. My mother had many favourites among the staff, with good reason. Despite her disability due to her earlier stroke, the carers and nursing staff played an important part in keeping up her spirits, treating her with dignity and good humour. Near the end of her life, I myself witnessed extra efforts that were made to make her as comfortable as possible. The nursing and personal care she received were exemplary; I cannot praise your wonderful staff highly enough.

Staff are friendly. Food is good. Home kept clean. Rooms are fine. Residents are happy. Home kept warm and comfortable.