Abbey Chase Nursing Home

Bridge Road, Chertsey KT16 8JW
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9.9 86 Reviews
  • Abbey Chase Nursing Home, Chertsey
Situated on the banks of the River Abbey, Abbey Chase Nursing Home is a 20th-century country-house setting that offers residential and nursing care. A true nature-lover's paradise, Abbey Chase is located within a quiet country retreat and surrounded by tranquil landscaped gardens. It's also characterised by original features, including an evergreen oak tree, octagonal carp pond, walled garden, orchard and a peaceful riverside walk. Situated close to Chertsey Town, Abbey Chase is easily accessible by the M25 and mainline station at Weybridge.

Abbey Chase offers first-class accommodation with modern facilities, and is registered for 62 beds. The inviting, centrally heated single and shared rooms have scenic views of the grounds and surrounding countryside, with some rooms featuring en-suite bathroom facilities. Care is always provided with dignity and individuality in mind. At Abbey Chase, focus is primarily placed on residential and nursing care, with a secondary focus on respite, dementia, and palliative & end-of-life care.

The nurses and care staff at Abbey Chase have the necessary nursing qualifications and caring experience, which enable them to ensure residents are happy and comfortable in their retirement. The highest standards of personal dignity are maintained at all times, and the personal care they offer is always approached with sensitivity to physical and emotional needs in mind. Health professionals including a doctor, dentist and physiotherapist make regular visits to the home. Residents can also book appointments with opticians, audiologists and chiropodists whenever needed.

Upon using the outdoor space, residents can expect to find an abundance of wildlife - including kingfishers, grebes and Mandarin geese. Hairdressers also make regular visits to the home, and for those who like to explore the amenities within the local community, transport can easily be arranged.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Abbey Chase Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maria Krystyanc (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and some Social Services funded
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (34)

Abbey Chase Nursing Home Reviews (86)

Total of 86, showing 21-40
9.9

Abbey Chase Nursing Home has a Review Score of 9.9 (9.855) out of 10, based on 46 reviews in the last 2 years. Over all time Abbey Chase Nursing Home has 86 reviews.

Overall Experience

  • 66
  • 16
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Date Published

86
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46
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Review from Lauren B (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for respite care two weeks ago. She has rested and received the best care here. We have noticed such an improvement in her, she seemed happy and relaxed. The staff and management were always kind, friendly, helpful and consistent. Especially certain carers and management. Always
a friendly welcome and there if needed. Thank you to everyone who helped with my mother/wife.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for such a lovely review for my team. Kind Regards.

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Review from Alan J (Husband of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to express my gratitude and admiration for the staff at Abbey Chase Care Home in Chertsey.
My wife spent 3 months there following surgery on a brain tumour.
The carers were wonderful and went above and beyond what I could ever have expected of them. I would also like to praise the manager
and assistant manager for the emotional support they gave me during the most difficult time in my life. I truly believe they cared about me and my mental health and were a source of great comfort and support.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely review of my staff. Kind regards.

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Review from Carol J (Wife of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful to me as well as my husband. The care staff are excellent and the care received. I have been in many care homes in my life as used to work for the NHS as a therapist. The home is clean and safe for patients and staff. The staff are the best of the best. The food is excellent.
They all work so hard. Cleaning staff, cooks, housekeeping and management will bend over backwards to help you and the ones you love. Everybody is so happy and they look after me as well. The nursing staff as well as the whole team. You should be very proud of them. Please don't change, your support staff are the best. I am so grateful for your help and support.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for so lovely review for Abbey Chase and our staff. Kind regards.

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Review from Jane R (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. My mum is looked after extremely well. Could not have wished for a better home or better care.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for so lovely feedback. Kind regards.

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Review from Rosemary S (Wife of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for your care and consideration which has been appreciated. You have gone over and above to care with such kindness at all times.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback about our home and staff. Much appreciated. Kind regards

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Review from Penny O (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, wonderful, caring, exceptional, cannot praise the staff enough.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for such positive feedback. Kind Regards

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Review from S H (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise here highly enough. The care given is exceptional, treated Mum with the utmost respect, could not adult.
Arrived in tears from hospital as knew my mum would be in fabulous hands and left knowing they have helped Mum tremendously, leaving in tears of gratitude.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for so lovely feedback. Kind regards Maria

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Review from Cathy S (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in here for two weeks respite. Carers, staff, nurses and management were super. Room was spotless and cleaned regularly. Lovely grounds.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. Kind regards.

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Review from S L (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is here for respite and everyone is so lovely and kind and gentle both to me and Mum (discharged by hospital). She's content and walking so much better with encouragement.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for lovely feedback. Kind regards

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Review from G H (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Abbey Chase Nursing Home helped my mother become stronger and more confident after coming out of hospital before returning home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the nice feedback. It was a pleasure to support your mum. Kind regards, Maria.

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Review from Gaynor F (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been treated with care and looked after very well. The staff are kind and helpful. Sometimes under very difficult circumstances with the range of care required for residents.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the nice review. Kind regards.

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Review from L R (Mother-in-law of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is excellent, her approach and kindness is outstanding. The home is clean and does not smell like many homes do. Excellent staff who go the extra mile to make sure residents are safe and happy. They are kind and efficient. Thank you all at Abbey Chase, you made life for us all so much easier.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for lovely feedback. Kind regards.

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Review from Barry C (Son of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the team for the courteous and caring way they have looked after my dad for the last month.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the nice review for Abbey Chase. Kind Regards.

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Review from Jean S (Wife of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted for respite after a stroke. What an amazing care home, wonderful, caring, kind and respectful staff. Two members of staff go way above anything you could hope for, always ready to chat/information etc. Make you feel very comfortable that your loved one is getting top-quality
care and attention from all areas of the care home. Very impressed and well-managed home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. Kind regards.

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Review from Kim F (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Abbey Chase as part of a step-down process from the hospital. From day one the care and consideration given to my father has been excellent. I would highly recommend management of this home is open and transparent. Communication is excellent. I can find no faults.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for so nice feedback. Much appropriated. Kind regards.

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Review from Sharon F (Niece of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Abbey Chase Nursing Home has the resident at the centre of its care. The residents are provided with tasty and nutritious meals. The rooms are spotlessly clean and tidy. Residents are looked after extremely well and the carers are kind and caring. Visitors are welcomed with warm smiles and can come
and go as they please. I highly recommend this care home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you so much for so lovely feedback about Abbey Chase and its staff. Kind regards.

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Review from Gary W (Son of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was discharged from the hospital on September 23rd and placed on a block bed contract at Abbey Chase Nursing Home while we searched for an alternative accommodation for him. Although Abbey Chase is in need of modernisation, it is well managed by the manager who sets an excellent example of welcoming
kindness. We had a positive interaction with all staff providers who were attentive to our dad's needs and eager to please. The staffing levels are good and the staff are knowledgeable, responsive and genuinely interested in the residents. We left the facility feeling confident that our dad was in safe hands.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you Gary for so positive feedback. Kind regards.

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Review from Karen A (Friend of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited several care homes over a period of a few weeks. The staff (on every level) is super interactive, friendly, helpful and sensitive to family needs!
The home is warm, clean and company if you want it. Bedrooms are a nice size and homely with TV. The food also looks good and has plenty of variety.
Definitely recommend this home!

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the positive feedback. Kind regards.

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Review from S S (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. My dad came in December and he’s happy. They take into consideration his needs and are very welcoming to his family when they visit. The home is safe and clean and has a great management team, he hasn’t been there long but made my dad feel at ease.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. We are very pleased to hear that Dad is happy with our service.
Kind regards.

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Review from Liz B (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A charming care home, full of really caring, friendly staff, always kept spotlessly clean and with a happy atmosphere.
The manager is exceptional and two members of staff, in particular, were also brilliant.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for your lovely feedback. Kind Regards, Maria

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Abbey Chase Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Abbey Chase Nursing Home is calculated as follows: ( (472 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 539 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Chase Nursing Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Maria

Maria Krystyanc

Job Title: Manager

At Abbey Chase, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Abbey Chase a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Gino

Gino Ballesca

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Abbey Chase Nursing Home.

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