Abbey Chase Nursing Home

Bridge Road, Chertsey KT16 8JW
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9.9 86 Reviews
  • Abbey Chase Nursing Home, Chertsey
Situated on the banks of the River Abbey, Abbey Chase Nursing Home is a 20th-century country-house setting that offers residential and nursing care. A true nature-lover's paradise, Abbey Chase is located within a quiet country retreat and surrounded by tranquil landscaped gardens. It's also characterised by original features, including an evergreen oak tree, octagonal carp pond, walled garden, orchard and a peaceful riverside walk. Situated close to Chertsey Town, Abbey Chase is easily accessible by the M25 and mainline station at Weybridge.

Abbey Chase offers first-class accommodation with modern facilities, and is registered for 62 beds. The inviting, centrally heated single and shared rooms have scenic views of the grounds and surrounding countryside, with some rooms featuring en-suite bathroom facilities. Care is always provided with dignity and individuality in mind. At Abbey Chase, focus is primarily placed on residential and nursing care, with a secondary focus on respite, dementia, and palliative & end-of-life care.

The nurses and care staff at Abbey Chase have the necessary nursing qualifications and caring experience, which enable them to ensure residents are happy and comfortable in their retirement. The highest standards of personal dignity are maintained at all times, and the personal care they offer is always approached with sensitivity to physical and emotional needs in mind. Health professionals including a doctor, dentist and physiotherapist make regular visits to the home. Residents can also book appointments with opticians, audiologists and chiropodists whenever needed.

Upon using the outdoor space, residents can expect to find an abundance of wildlife - including kingfishers, grebes and Mandarin geese. Hairdressers also make regular visits to the home, and for those who like to explore the amenities within the local community, transport can easily be arranged.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Abbey Chase Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maria Krystyanc (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and some Social Services funded
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (34)

Abbey Chase Nursing Home Reviews (86)

Total of 86, showing 41-60
9.9

Abbey Chase Nursing Home has a Review Score of 9.9 (9.855) out of 10, based on 46 reviews in the last 2 years. Over all time Abbey Chase Nursing Home has 86 reviews.

Overall Experience

  • 66
  • 16
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Date Published

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Review from Melanie W (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives from all the staff is absolutely amazing. They treat her so well. I feel completely at ease with my mum in this home. I can phone if I need to know anything or if I am worried about anything. She is very happy here. The staff and management are so incredibly friendly and caring.
They put on super activities for the residents to join in. I would recommend this home to anyone, it is just the best. The staff are all heroes!

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for so lovely feedback. Kind regards, Maria

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Review from Rebecca G (Resident) assisted by family/friend published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved here at the end of July 2023 as aftercare from hospital, after a few weeks of settling in, whilst we established how much 'hands-on' care I needed, we established a routine. Whilst I strive to maintain as much independence as possible, I accept that there are things I need help with and this
is always readily available. I have always been made to feel most welcome and the staff are all very friendly. I moved rooms when a more suitable room became available to help with my mobility which is an example of how accommodating Abbey Chase Nursing Home are when they can.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback about Abbey Chase. Kind regards, Maria.

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Review from Faye B (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s always scary when a loved one goes into a care home, even on a temporary/respite basis like my father. From day one, the staff at Abbey Chase ensured that my family and I knew that my dad was safe, comfortable and well looked after. The managers are excellent at keeping things running smoothly,
from ordering medications to arranging transport for hospital appointments. The nurses and carers are all so kind, patient and compassionate, and keep us fully informed on my dad’s condition. Every single member of staff I have met over the past two months has been lovely, and many of them go so far above and beyond to make patients and their families comfortable. I’m so grateful that my father ended up at Abbey Chase, and would recommend it wholeheartedly to anyone who will listen!

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for such lovely feedback. Kind regards, Maria.

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Review from Stella P (Partner of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care provided for my partner. Found staff polite, helpful and friendly. Been made welcome each time I visited Abbey Chase Nursing Home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. Kind regards, Maria.

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Review from Richard K (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was sent to Abbey Chase Nursing Home from hospital as she was incapable of caring for herself back in her independent care home.
Management and staff were superb throughout her six-week stay. They provided for her vegetarian diet and were always on hand to give her support and empathy when required.
The nursing team were professional and the hands-on carers were a delight. Management should be very proud of their team!

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you, Richard, for such lovely feedback. It was a pleasure looking after your mum. Kind regards, Maria.

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Review from Mike C (Husband of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was excellent. Care staff were friendly and experienced in giving good care. My wife enjoyed the meals. The care home was extremely well managed.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. It was a pleasure to support your wife in Abbey Chase. Kind Regards Maria

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Review from C W (Resident) assisted by family/friend published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always happy to help! The home was very relaxed with a nice atmosphere and lovely grounds to walk around. The carers/staff were always available to chat and had a good sense of humour.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback. Much appreciated by the team in Abbey Chase.

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Review from P H (Son of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff friendly and helpful. The room was kept clean. Mum was comfortable and checked on regularly. The nursing staff were very attentive and the nursing manager a delight to deal with.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the nice feedback. Much appreciated by the Abbey Chase Team.

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Review from Matthew W (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to the home from the palliative care ward of a hospital. Although she was only at the home for 6 weeks until she passed away, we have nothing but praise for the dignity and kindness shown to my mum and her family by all the staff. In particular the nurses and the home manager.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for your kind and positive feedback. It was a pleasure to look after your mum. Kind regards, Abbey Chase Team.

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Review from Claire N (Private Carer of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager is extremely helpful, caring and approachable for all needs and care shown towards my neighbour, she made a respite situation so much more pleasurable. The team are amazing. Thank you so much.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely feedback for my team. Kind Regards

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Review from H M (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was sent to Abbey Chase after a series of falls and hospital stays. The staff were welcoming and were fun and friendly. Mum was encouraged to join in with other residents but not pressured if she didn't feel like it. She enjoyed the food and overall had a lovely time.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the nice feedback. It was a pleasure to look after your mum.

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Review from V D (Wife of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and kind. My husband enjoys his stay for respite.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for your nice feedback. It is pleasure to look after your husband each respite. See you soon!

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Review from Kim P (Daughter-in-law of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law went into Abbey Chase Nursing Home Chertsey at the beginning of March 2022, on a temporary basis, due to falls and being hospitalised, but it was only temporary sadly due to her finances. She was treated so well there by all the staff, they are all fantastic. They treated her with the
utmost dignity and always popped in to make sure she was ok or needed anything. They are the most caring and thoughtful of people. The communication with the receptionist, the Manager, and the Nurse was brilliant, you can phone anytime and ask a question and you were always made to feel it was not a problem because they realise your concerns are the utmost of importance. The grounds are so well kept and the setting is lovely. We would recommend Abbey Chase Nursing Home, Chertsey.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Dear Kim thank you very much for so kind and warm words. It was an absolute pleasure to look after your mum-in-law. Please come and visit us one day!

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Review from Samantha B (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with Abbey Chase. My mum has been so looked after from the day she arrived there. The care she has every day is amazing. All staff are so kind and will help you if you need anything. The care manager is so happy, always greets us with a smile, and very helpful. Thank you to you all.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for such lovely feedback for my team. Appreciated a lot. It was a pleasure to look after your mum. I hope we see you soon!

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Review from W R (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention given to my Mum's needs was exceptional. Nothing was too much trouble. I was kept informed of any changes up or down in Mum's condition.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for so kind words about my team. Your feedback means a lot for me and my staff.

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Review from M E (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly spent the last few weeks of her life in the care of Abbey Chase and we could not have asked for a more caring, loving, and wonderful setting for her last days. The management and senior nursing team were truly amazing. They kept us up to date on her progress and were all at hand to answer
our calls. We would definitely recommend this home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for such lovely feedback for my team. Appreciated a lot. It was a pleasure to look after your mum.

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Review from Karen S (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at Abbey Chase for 3 weeks and from the moment I left Mum there, the care for her, by management and all staff, was excellent. I couldn't ask for any more from the staff. They were caring, kind and spent time talking to my mum. I would highly recommend the care home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for such lovely feedback for my team. It was a pleasure to look after your mum.

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Review from A C (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and efficient. Extremely clean. First-class.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for such lovely feedback for my team.

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Review from Gaynor M (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my dad was only at Abbey chase for 8 days until he passed away on 8th January 2022 but the care he received was wonderful! All the staff from the manager, nurses, care staff, and reception were so kind and caring at such a difficult time. I was fortunate enough to be able to stay next to my dad
overnight until he passed peacefully. The night staff on duty that night were absolutely brilliant. Thank you from the bottom of my heart!

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for such lovely feedback for my team. It was a pleasure to look after your dad and support him and you in his final days. Maria and Team.

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Review from Jenny M (Daughter-in-law of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident for several weeks, and the level of care from the manager and all her staff was amazing. Nothing was too much trouble for them, even when they were bombarded with phone calls requesting visits. They gave my mother-in-law so much love and dignity in her final days. A truly
wonderful care home.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for the lovely review. I am glad that you have been happy with our service. It was a pleasure looking after your mum-in-law.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Abbey Chase Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Abbey Chase Nursing Home is calculated as follows: ( (472 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 539 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Chase Nursing Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Maria

Maria Krystyanc

Job Title: Manager

At Abbey Chase, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Abbey Chase a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Gino

Gino Ballesca

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Abbey Chase Nursing Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Chase Nursing Home to verify any information. View our terms and conditions. Abbey Chase Nursing Home has an Enhanced Service - more info.