Abbey Chase Nursing Home

Bridge Road, Chertsey KT16 8JW
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9.9 86 Reviews
  • Abbey Chase Nursing Home, Chertsey
Situated on the banks of the River Abbey, Abbey Chase Nursing Home is a 20th-century country-house setting that offers residential and nursing care. A true nature-lover's paradise, Abbey Chase is located within a quiet country retreat and surrounded by tranquil landscaped gardens. It's also characterised by original features, including an evergreen oak tree, octagonal carp pond, walled garden, orchard and a peaceful riverside walk. Situated close to Chertsey Town, Abbey Chase is easily accessible by the M25 and mainline station at Weybridge.

Abbey Chase offers first-class accommodation with modern facilities, and is registered for 62 beds. The inviting, centrally heated single and shared rooms have scenic views of the grounds and surrounding countryside, with some rooms featuring en-suite bathroom facilities. Care is always provided with dignity and individuality in mind. At Abbey Chase, focus is primarily placed on residential and nursing care, with a secondary focus on respite, dementia, and palliative & end-of-life care.

The nurses and care staff at Abbey Chase have the necessary nursing qualifications and caring experience, which enable them to ensure residents are happy and comfortable in their retirement. The highest standards of personal dignity are maintained at all times, and the personal care they offer is always approached with sensitivity to physical and emotional needs in mind. Health professionals including a doctor, dentist and physiotherapist make regular visits to the home. Residents can also book appointments with opticians, audiologists and chiropodists whenever needed.

Upon using the outdoor space, residents can expect to find an abundance of wildlife - including kingfishers, grebes and Mandarin geese. Hairdressers also make regular visits to the home, and for those who like to explore the amenities within the local community, transport can easily be arranged.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Abbey Chase Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maria Krystyanc (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and some Social Services funded
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (34)

Abbey Chase Nursing Home Reviews (86)

Total of 86, showing 61-80
9.9

Abbey Chase Nursing Home has a Review Score of 9.9 (9.855) out of 10, based on 46 reviews in the last 2 years. Over all time Abbey Chase Nursing Home has 86 reviews.

Overall Experience

  • 66
  • 16
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Date Published

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Review from Mary A (Wife of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had 56 days in hospitals, we chose Abbey Chase Nursing Home for 2 weeks respite and rehab for my Husband. All the staff were friendly and caring to the relatives as well as the patients.
The nursing was excellent. The rooms all very good and the gardens beautiful.
We would not hesitate to
recommend Abbey Chase.

Reply from Julie Hack, Administrator at Abbey Chase Nursing Home

Thank you for your kind words, much appreciated. We enjoyed having your husband here at Abbey Chase and if we can be of any help down the line we look forward to hearing from you.

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Review from Philip W (Resident) assisted by family/friend published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Abbey Chase Nursing Home for two weeks of respite care, I am very happy here the care staff and nursing care is excellent. The manager was very supportive to my wife and myself. When my wife needs a rest in the future I want to come back to Abbey Chase. Well done Abbey Chase, hope to see
you all soon.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you for a very nice review. We are delighted you enjoyed your stay with us. We look forward to seeing you again.

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Review from R K (Brother of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone took good care of my sister, always helpful and responsive. If I could give one suggestion is that the staff could be more active in encouraging my sister to go out of her room and do more activities, but I recognise they respect the wishes of the resident. Overall I'm so happy with Abbey Chase.
I always felt my sister was safe and well cared for.

Reply from Maria Krystyanc, Manager at Abbey Chase Nursing Home

Thank you very much for your comments. It is always nice hear positive feedback and suggestions. Maria Krystyanc

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Review from Katrina C (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the initial meeting with the manager, I felt listened to about my dad's needs and difficulties. The home wanted to know about his family, friends and hobbies so they could start creating engaging conversatoins with him. The staff are so attentive and encouraging with him. He has improved greatly
in the short time he's been there, all due to their care and attentiveness.

Reply from Julie Hack, Administrator at Abbey Chase Nursing Home

We thank you for your kind words, much appreciated!

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Review from S B (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home.
The weekends could be a little more staffed, but overall staff are very good.
My mum has dementia which can be very trying at times but the staff are very understanding.

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Review from Janette J (Daughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home looks after my mum satisfactorily, although when we visited yesterday she was being sick and I had to go and find someone to come and take care of her. My mum has been in this home for about three years and during this time the previous manager has left, the new manager has not introduced
themselves to us or made themself known, which I think is bad manners considering my mum was self-funding.

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Review from Mairead C (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and kind staff and now that she has a bigger room she is even more contented.

Reply from Roz Salmani, Manager at Abbey Chase Nursing Home

Thank you for your kind review. We are very pleased that the larger room is more satisfactory and has added to the comfort and well being of your loved one.

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Review from Shirley M (Wife of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with all aspects. The staff are very caring and in all my and my family visits we have observed the kindness they have all shown to all, some extremely difficult patients. I think the fact that my husband came in for two weeks to give me a break, and is still there more than a
year later (very much his own choice) speaks for itself!

Reply from Roz Salmani, Manager at Abbey Chase Nursing Home

Thank you for your kind review. We are very pleased that you are so happy with that care provided at Abbey Chase for your Husband.

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Review from J W (Son of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent nursing home. All the staff have always shown the utmost respect to my father and give wonderful care and treatment. They are always willing to discuss his progress with me. The home is always kept clean and has a lovely garden. There is a great selection of food and the activities
and entertainment programme is second to none. In short, this is a home I would be happy to live in )in a few years time)!

Reply from Roz Salmani, Manager at Abbey Chase Nursing Home

Thank you for your kind review. We are so pleased that you are more than happy with the care provided for your father. It is a pleasure to have your father at Abbey Chase.

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Review from V S (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 6 weeks at Abbey Chase Nursing Home, she was treated exceptionally well by everyone. She was given the best attention, always treated with gentle kindness and dignity. As a family, we were confident that the staff were doing everything to ensure her comfort.
We, as a family, were also
treated well, we could not have wished for better. Great management, very dedicated nursing staff and a wonderful team of carers.
Sincere thanks to you all.

Reply from Roz Salmani, Manager at Abbey Chase Nursing Home

Thank you for your kind review. It was a pleasure to care for your Mother, who was always so grateful for everything. We are so glad that you feel your Mother was cared for with all of the dignity, kindness and compassion she so truly deserved.

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Review from C M (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in this home for six weeks, the personal care was excellent. The support for us was more than we ever expected. Mum was treated with dignity and love from every member of staff, she was happy. The manager saw that mum's needs were met and us her family are very grateful, thank
you.

Reply from Roz Salmani, Manager at Abbey Chase Nursing Home

Thank you for your kind review of our home. Your Mother was a pleasure to care for and we are so pleased that we fulfilled your expectations and ensured that your mother was treated with the kindness, dignity and compassion she so much deserved.

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Review from S M (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad seems very happy, enjoy the entertainment. Gets plenty of food which he enjoys. Dad always looks clean. Staff very friendly and the room always kept tidy.

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Review from Y R (Mother of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son of 47 suffered a stroke in July 2017 and, coupled with the Huntington Disease inherited from his father, he is very poorly and in need of constant care in every area of his needs. He does not know me and cannot even speak.
Abbey Chase has helped both of us in the dedicated care they give my
son 24/7. Abbey Chase is the mother of care, fantastically managed and loving home.

Reply from Roz Salmani, Registered Home Manager at Abbey Chase Nursing Home

Thank you very much for your excellent review of the care we provide for your son. We all take pride in providing the best possible care for your son and are very happy that you have the peace of mind knowing that he is so well cared for.

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Review from Shirley D (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This experience was respite for 1 week. It was entirely successful and there are no complaints whatsoever. The staff are extremely friendly and helpful and there would be no hesitation in using this service again.

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Review from Mandy N (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for a few years now. The staff are amazing and go out of their way to make sure the residents are happy. So much so that they have arranged to take my mum swimming (which she adores and hasn't been for years). Mum is over the moon and so am I. If mum's happy, I'm happy.
Can't stress enough, what a wonderful place this is. Another point, meal times. The dining room is set out as if it were a restaurant. The entertainment they have laid on is amazing and the Activities Organiser is the absolute best. In case you don't realise by reading this, but Abbey Chase, I love you - and so does my mum!

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Review from Michael W (Son-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home is very good. My mother-in-law who has been particularly unwell, has been monitored and cared for very closely and kept extremely clean and tidy. She is very happy.

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Review from Rhona W (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy, kind, caring staff.

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Review from Patrick F (Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am 90 years old. Suitable for my needs. Mobile with frame. Adequate.

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Review from Jim L (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team have been enormously helpful in handling my mum's transition into the home. They have reacted to her needs, wishes and occasional demands. The level of care is high with the staff being caring and friendly. Thus so far, very impressed. Keep it up!

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Review from S M (Friend of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful but not always knowledgeable about several topics such as why do items of clothing continually go missing? medical matters? and recently when will the lift be repaired it was out of action for some three weeks, also staff changing can be confusing.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Abbey Chase Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Abbey Chase Nursing Home is calculated as follows: ( (472 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 539 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Chase Nursing Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Maria

Maria Krystyanc

Job Title: Manager

At Abbey Chase, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Abbey Chase a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Gino

Gino Ballesca

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Abbey Chase Nursing Home.

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