Chestnut View Care Home is located in Haslemere overlooking Lion Green.
The care team at the home have a wealth of experience between them, allowing them to provide the best quality person-centred, residential, nursing and dementia care for each service user. Care plans are tailored to each user's individual requirements and capabilities and are reviewed regularly.
All rooms are en-suite and decorated to a high standard for residents to enjoy.
Group: St Cloud Care Ltd
Person in charge: Sylwia Indycka (Service Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 59+.
Languages Spoken by Staff (other than English): Hindi, Polish
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Chestnut View Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Chestnut View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Chestnut View Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.59 for Chestnut View Care Home is calculated as follows: ( (285 Excellents x 5) + (135 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 442 Ratings = 4.59
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Chestnut View Care Home is based on 24 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 24 Reviews ÷ 12 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Chestnut View Care Home has a Review Score of 9.6 (9.590) from 38 Reviews
Review submitted from a Postal Card by Helen J (Daughter of Resident) on Friday 11 May 2018. Relates to April 2018.
Chestnut View Care Home is everything we could wish for and more.
My mother is treated with dignity, respect, love and care and this has meant that my family and I can feel we are doing our very best for her. We love going to visit and have made many new friends. My mother has Alzheimer's.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Catherine L (Daughter of Resident) on Thursday 3 May 2018. Relates to April 2018.
Kind and thoughtful carers. Lots of appropriate activities and encouragement to residents. Creative, cerebral, pastoral needs met including regular Church Services.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Terence B (Son of Resident) on Thursday 3 May 2018. Relates to April 2018.
I find Chestnut View attractive welcoming and well run. My Father is cared for well and has settled in as well as can be expected. The staff are friendly and provide good care to my father and to me when visiting. My Fathers needs are met and he appreciates what the home does for him. My Father has been at the home for approximately 5 months over a winter/spring period and we look forward to the summer months.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by J B (Wife of Resident) on Wednesday 2 May 2018. Relates to April 2018.
Staff are all very caring, although some need more training and understanding in how they deal with dementia. Currently, they lack leadership, although I understand that this is to be resolved this coming week with the appointment of a team leader and more organised responsibilities and tasks.
I have requested that my husband's washing is put into a bag for my collection. Why do care home laundry to everything on a boil wash? With no regard to colour or garment!
Good management structure improving weekly.
How likely would you be to recommend Chestnut View Care Home? Likely
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Review submitted from a Postal Card by Joanna B (Daughter of Resident) on Thursday 7 December 2017. Relates to November 2017.
My mother has been at this care home for nearly a year now and has settled in far better than anticipated, largely due to the sympathetic and high level of professional care offered. Her needs are met with empathy and imagination and she is often found participating in some activity or another.
She is also included in a variety of outings about which we are forewarned so that we don't visit unnecessarily. The layout of the residential dementia wing is small with a warm cosiness in the dining area where the residents spend most of their time. Very happy.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Philip T (Resident) on Monday 4 December 2017. Relates to December 2017.
Chestnut View is a good residential home. The staff are wonderful, they are so cheerful and helpful, I can't fault them at all. They have made my life very pleasant whilst I have been here.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by S W (Resident) on Tuesday 21 November 2017. Relates to November 2017.
A first-class care home, providing excellent service and care. Cheerful, friendly and obliging staff. All aspects of care very good. Food is first-class, plentiful, varied and nutritious. The staff are a team who work together very well many of whom seem to have been here a long time. All services are provided e.g activities, hairdressing, chiropody. Set in a lovely town with rural views and a peaceful setting.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Sue C (Daughter of Resident) on Tuesday 21 November 2017. Relates to October 2017.
All my family and friends have nothing but praise for your home. We knew when we first came into your front room, that this was the home for dad.
All the management and carers in your home are so friendly and caring. Nothing was too much trouble.
The activity carers are brilliant, so helpful and so much fun for everyone, including us as a family. Dad is unwell at the moment but we have been kept up to date with all his treatments, and they look after us just as well. Well done everyone. See you all soon.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Martin P (Son of Resident) on Tuesday 21 November 2017. Relates to September 2017.
I am very happy with my mom's care. All staff are polite and very helpful.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Jane Y (Daughter of Resident) on Tuesday 14 November 2017. Relates to November 2017.
Mum became a resident at Chestnut View Care Home just before Christmas 2015. Since then we have got to know the staff quite well. We are always greeted with a friendly smile whenever we visit in offers of tea/coffee and biscuits. Mum's room is light and clean and she has settled well.
The food is great and the menu varied with plenty of choices. There are plenty of day trips and activities including an "Abba" afternoon which was great fun. A big thank you from all the family for making such a high level of care and support to mum.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Lisa G (Daughter of Resident) on Tuesday 7 November 2017. Relates to November 2017.
My mother has been at Chestnut View for over eighteen months. She is settled and happy there. The carers and nursing staff are lovely, friendly and patient. They take time to talk to her, and visitors are made welcome too. She is confined to bed and completely reliant on care but has not had problems with bed sores, etc. and medically any problems are picked up quickly. Her room and other areas are kept clean. The room is bright and airy with a lovely view over the green.
Only criticism is the food which is not great, she requires a soft diet and daily receives the same unidentifiable pureed lumps which she dislikes, rather than mashed normal food which was provided in hospital and enjoyed. Have tried to get food improved but not succeeded!
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Ian M (Son of Resident) on Tuesday 7 November 2017. Relates to October 2017.
My mother has now been at Chestnut View for almost six years. Whilst having to make the very difficult decision to finally move her into care, I have only the utmost respect and thanks for the love, care and kindness that all the staff at Chestnut View have shown day in and day out to my Mum, myself and my sister whenever she has visited from New Zealand. The care home is run to the highest possible standard, is always clean, tidy and welcoming. The activities and trips run by the home are diversified and nothing appears too much trouble to arrange and implement. From a personal perspective, I couldn't wish for my Mum to be in a better home surrounded by such caring people.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Jeremy T (Nephew of Resident) on Sunday 5 November 2017. Relates to November 2017.
My aunt has been at Chesnut View for two years, suffering from mild learning needs and dementia as well as being in her late 80's. I have been very impressed with the standard of care provided, especially since there's been a new manager. My aunt is happy, well looked after and has plenty of activities and socialising on a regular basis. She enjoys her life, the carers always go the extra required to make activities suitable to all residents. The food is good, visitors are warmly welcomed (including pet dogs!) and you're always greeted on 1st name terms. Most importantly it is clear the staff do care about the happiness of their residents, which is the biggest positive for any relative.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Nick F (Son of Resident) on Saturday 4 November 2017. Relates to November 2017.
My mum has been living at Chestnut View for about eighteen months, after transferring from another care home in the area. Since her arrival, the warmth and dignity she has received have been wonderful and extremely reassuring to me as I live far away. The staff are all so caring, patient and understanding and treat mum more like a friend than just a resident. And it’s the personal touches from the carers that I know mum really likes. Also, I’m made to feel really welcome, and able to talk and discuss with carers and nurses who I’ve got to know on first name terms. Chestnut View is a truly warm and delightful home, and I feel super grateful to all the terrific staff. Thank you!
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Paul (Private Carer of Resident) on Saturday 4 November 2017. Relates to November 2017.
The care is always great, the staff act on our advice and help to maximise each and every person's quality of life and independence.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Jill L (Daughter of Resident) on Friday 3 November 2017. Relates to October 2017.
My father has lived in the home for about seven years in the residential area and has recently been transferred to the dementia unit. After an initial confusion, he has now settled into his new room and I believe it has given him a new boost, as he is encouraged to participate more in the activities on offer. We as a family, have always been very happy with Chestnut View and cannot commend the staff enough.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Nicola H (Daughter of Resident) on Friday 3 November 2017. Relates to November 2017.
My father has been a resident for nearly two years and is very happy and well looked after. Staff are always pleasant and visitors made very welcome. We are always kept informed of any issues, good or bad. Would definitely recommend.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by John (Son of Resident) on Friday 3 November 2017. Relates to November 2017.
My mother has been resident at Chestnut View for the last 18 months, moving from a smaller residential home after a fall and needing nursing care. She has been extremely well looked after by the staff and we have no worries about her care. The rooms are modern and well furnished and kept very clean. I would recommend Chestnut View unreservedly.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by R K (Son of Resident) on Thursday 19 October 2017. Relates to October 2017.
My mother died at Chestnut View Care Home on 7th October. The care and kindness of the staff during her final days was outstanding.
How likely would you be to recommend Chestnut View Care Home? Extremely Unlikely
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Review submitted from a Website Submission by Margaret W (Daughter of Resident) on Saturday 2 September 2017. Relates to August 2017.
All the staff are extremely caring, friendly and helpful. Feeling of space and variety of pleasant communal rooms overlooking Lion Green to see life, even if confined to the home. Visitors always welcomed at all times.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by M B (Wife of Resident) on Tuesday 22 August 2017. Relates to August 2017.
My family and I are pleased with and thankful for the level of care and kindness which my husband receives at Chestnut View Care Home.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Gary E (Son of Resident) on Wednesday 16 August 2017. Relates to June 2017.
Since dad arrived here we have all been impressed with the care, support and excellent help he has received. All the staff are excellent and it would be nice for them all to know how much their support is to all of my dads family.
Dad enjoys his days here and is always complimentary of his food, outings and help/support given to him.
Many thanks to everyone.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Anne H (Daughter of Resident) on Monday 14 August 2017. Relates to August 2017.
All staff at Chestnut View are very friendly. It is a very safe environment. When we visit it is very friendly - staff, residents, even the cook. Me and my husband visit once a week and we always feel very welcome here.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Lesley B (Husband of Resident) on Tuesday 4 July 2017. Relates to June 2017.
What a wonderful care/nursing home. My husband has been cared and loved by these wonderful people for over 2 and a half years now. They are all like my extended family. I have recently had to make the decision to place my mother who is 97 into a care home and there could only be one choice for our family and this is the best choice "Chestnut View" Haslemere. Outstanding care and love from the manager and all her staff. Thank you all from the bottom of my heart.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Leonard T (Resident) on Wednesday 31 May 2017. Relates to May 2017.
I came to the Chestnut View Care Home last October from the hospital on palliative care due to a liver failure. My two daughters told me that the specialist at the hospital had given me about 2 weeks to live. Due to the fantastic care is given to me in this care home and the marvellous food, my appetite improved and my liver and kidney readings improved. After that, I was diagnosed with cancer of the right tonsil, had 5 radiotherapy treatments and I can walk now! This Chestnut View Care Home is absolutely brilliant in all ways and my two daughters help is very valuable as well. I'd give this care home 1000% out 100%
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Rudgard H (Resident) on Thursday 16 March 2017. Relates to March 2017.
I like the active part of the home, there is always something to do. I am a very active person and I have never been stopped to do what I like. The staff here is semi-skilled and that's what I like about Chestnut View.
How likely would you be to recommend Chestnut View Care Home? Likely
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Review submitted from a Postal Card by B G (Wife of Resident) on Wednesday 8 March 2017. Relates to January 2017.
Very good.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Ian S (Nephew of Resident) on Monday 23 January 2017. Relates to January 2017.
This home in the beginning of my aunts care which was four years ago was good, due to several changes of management it was poor. The new manager has picked the place back up to it's initial good standard. The staff have been excellent and some should be commended very caringly indeed.
How likely would you be to recommend Chestnut View Care Home? Don't know
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Review submitted from a Postal Card by Nadia C (Friend of Resident) on Friday 9 December 2016. Relates to December 2016.
I think this home is first class. The staff treated the residents with great respect. Very clean, very friendly and happy residents and staff.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by D I (Daughter of Resident) on Monday 21 November 2016. Relates to August 2016.
chestnut View provided everything I could have wished for. They made my mum's last few weeks of life happy and dignified.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Mary B (Daughter-in-law of Resident) on Friday 12 August 2016. Relates to July 2016.
My father-in-law's abilities have deteriorated but the care he receives is excellent. The staff patiently feed him and try to understand what he is trying to say to them.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Anne S (Daughter of Resident) on Thursday 11 August 2016. Relates to July 2016.
My mother was first in the normal unit, then when it became clear she was showing signs of dementia, she moved into the more secure dementia unit. She spent almost 2 years in the unit and died in her own room surrounded by kind and caring staff she thought of as family. My daughter and myself were made to feel as if it was our home too.
We miss them all now mum has gone. Her room was always clean and the plants watered. Mum's clothes were washed and kept clean. She always enjoyed her food and was fed by a carer as her sight was very poor. I can't thank the lovely staff enough.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Website Submission by Maxine G (Daughter of Resident) on Wednesday 3 August 2016. Relates to July 2016.
30th July 2016. The annual Summer Fair was held in the beautiful gardens of Chestnut View with music bric-a-brac stalls and a BBQ. Everyone enjoyed the atmosphere, the singalong, the burgers and just being out in the sunshine with family and friends. I would like to thank the manager and all her staff for making such a great effort, looking forward to the next one!
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Kathleen P (Resident) on Wednesday 29 June 2016. Relates to June 2016.
Arrived by ambulance from hospital, the bed was not ready, had to wait with ambulance while a new mattress was obtained. Deposited in bed okay. Dressings on my heel fracture are roughly every 2 days and I wear a splint boot, so I am very comfortable after 4 weeks here.
How likely would you be to recommend Chestnut View Care Home? Likely
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John Cunningham, Chief Operating Officer, St Cloud Care Ltd. at Chestnut View Care Home responded to this review on 29 Jun 2016:
Thank you for the review. We are delighted you have settled in so quickly and are happy at Chestnut View. We apologise that your room was not ready on arrival and will endeavour to improve this area of service in the future.
Review submitted from a Postal Card by Mags C (Daughter of Resident) on Wednesday 30 December 2015. Relates to December 2015.
I find Chestnut View has a caring, cosy environment. Mum is treated with dignity and respect by all the staff. I am made to feel very welcome when I come to visit Mum and feel like it is a second home for Mum.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by S F (Daughter of Resident) on Wednesday 23 December 2015. Relates to December 2015.
A very friendly and welcoming care home. The staff are genuine and caring. All efforts are made for it to feel like a 'home from home'. It is clean, bright and a very comfortable atmosphere. Highly recommended.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by An B (Resident) with assistance of Wife of Resident/Service User on Thursday 26 November 2015. Relates to November 2015.
Staff very willing and caring. Treated with dignity. Nice atmosphere. Clean and airy.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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Review submitted from a Postal Card by Mary A (Friend of Resident) on Thursday 19 November 2015. Relates to November 2015.
Whilst my friend was there for end of life care, during the last few weeks of his life he was given the very best of care. All members of staff gave him his wife and friends all the care and support beyond duty. My friend, wife and friends were treated with dignity at all times. We have been told even after he died they would be there for us if we needed them. It has a wonderful, happy and serene atmosphere with a friendly smile and great understanding.
How likely would you be to recommend Chestnut View Care Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Chestnut View Care Home
There are currently no Care Home Idol entrants who have performed at Chestnut View Care Home