Chestnut View Care Home

Lion Green, Haslemere GU27 1LD
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9.5 99 Reviews
  • Chestnut View Care Home, Haslemere
Chestnut View Care Home is a purpose-built nursing home situated in Lion Green, Haslemere offering 60 spacious en-suite rooms, a wide range of facilities and 24-hour expert care. Set in an ideal location with well-maintained gardens.

Chestnut View Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

At Chestnut View, comfort, compassion and credibility are at the heart of the ethos of their home.

The home offers a full range of care options to 60 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Chestnut View is run as a family home and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and place great importance in working with families and friends as part of the caring process.

Chestnut View aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.
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Care Provided by Chestnut View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Chestnut View Care Home to find out the exact price for your requirements.

Contact Chestnut View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chestnut View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Shantel Boothe Da-Costa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Chestnut View Care Home Reviews (99)

9.5

Chestnut View Care Home has a Review Score of 9.5 (9.473) out of 10, based on 16 reviews in the last 2 years.
Over all time Chestnut View Care Home has 99 reviews.

Overall Experience
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  • 34
  • 5
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Date Published
  • 99
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Reviewer Connection to Chestnut View Care Home
  • 38
  • 14
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  • 9
  • 5
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  • 3
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  • 1
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Total of 99, showing 1-20
Review from Sarah B (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved to Chestnut View aged 97 in April 2025. Going from independance to a care home (via hospital stays) was very stressful to both him and me. But the dedication and kindness of the staff, from reception onwards, was imo, outstanding. The care staff were always cheerful and helpful and made proper
connections with dad and his family. We are very grateful that he was so well looked after in his final months. There seemed to be a low turn over of staff which was comforting to dad.
Reply from Nicole Howarth, on behalf of the team at Chestnut View Care Home
Thank you for taking the time to share your experience with us at such a difficult time. We understand how challenging it can be for both residents and their families when making the transition into…read more
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Review from J E (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All I can say is... the staff are very professional, they care about every person in there. They show amazing patients and understanding with not always the most cooperative people. Everyone there is treated as an individual, my mother is not only cared for ,but, sometimes spoiled too.
I think I
want my name down on the waiting list now. Thank you to all the staff for your care and devotion the the health and well being of my mother.
Reply from Home Manager, Home Manager at Chestnut View Care Home
Thank you for taking the time to share your experience at Chestnut View. We're pleased to hear your mother feels both well cared for and valued as an individual - this is exactly the standard our team…read more
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Review from A P (Niece of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring staff. So attentive and always there to answer questions or help. Very good activities for the residents.
Reply from Home Manager, Home Manager at Chestnut View Care Home
Thank you so much for your kind words about Chestnut View! We're truly grateful for your appreciation of our dedicated staff and the care they provide. Ensuring our residents feel supported, engaged,…read more
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Review from J P (Son of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind and caring.
I am extremely grateful to the staff at Chestnut View who were both kind and caring. Their care made my mother's final months more bearable. She was treated with dignity, respect and compassion and we were welcomed at every visit.
Reply from Stuart Lamacraft, Marketing Assistant at Chestnut View Care Home
Thank you so much for your heartfelt words. It means the world to us that our care made a positive difference during such a difficult time. Treating your mother with dignity, respect, and compassion…read more
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Review from R D (Relative of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited about a month ago and helped to feed my stepdaughter's Mother, I was amazed and delighted to see the liquid diet that she had. It was chicken, mashed potatoes, peas and carrots. It was piped on the plate and looked amazingly like a proper meal. I have been to many homes and seen the meals
and this was the best I have ever seen.
Reply from Monika Jankauskaite, Digital Marketing Manager at Chestnut View Care Home
Thank you for taking the time to share your experience with us. Your kind words mean a lot to us, and we will be sure to pass along your feedback to our kitchen team. It's wonderful to hear that your…read more
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Review from Helen R (Daughter of Resident) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of all of us, we cannot thank to the manager the staff and so many others for their care for our dad in the last few months of his life even taking the time at the end of their shifts on Dad's last day to say goodbye. He was treated with dignity, respect and compassion and as a family knowing
he was cared for and genuinely looked after was a huge comfort at such a difficult time. We would not hesitate at all to recommend Chestnut View to anyone. Thank you.
Reply from Monika Jankauskaite, Digital Marketing Manager at Chestnut View Care Home
Thank you so much for taking the time to share such heartfelt feedback about your experience with us at Chestnut View Care Home. Your kind words mean the world to us and truly reinforce the dedication…read more
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Review from A S (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A care home with a lot of heart. My elderly father was unsure about moving to the South after spending his life in a Northern Village.
Staff and other residents have made him feel so welcomed that he instantly felt at home.
Its great location is perfect for my Father who likes to get out for a walk,
with local Green, Shops, an ice-cream milk bar, a cafe, and a friendly pub all on the doorstep.
My Dad comments on how well he is cared for, the team makes him laugh and as he has memory issues he is always in the moment, they make that matter and he only ever has good things to say about them.
Chestnut View has gone above and beyond to help him orientate in a different environment and provide him with a space where he feels at home, after a few weeks of respite care I'm confident he is settled and happy there.
Reply from Monika Jankauskaite, Digital Marketing Manager at Chestnut View Care Home
Thank you so much for sharing your experience with Chestnut View Care Home! We're delighted to hear that your father has found a welcoming and supportive community here, especially after his initial…read more
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Review from Steven R (Nephew of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was resident in Chestnut View Care Home for four years until her recent death. During that time, she received excellent care. The standards of the home were always excellent regarding care of the residents, cleanliness, housekeeping and catering. The carers were always attentive to her needs
and ready with a cup of tea. As my aunt's next of kin, I was given regular updates on any changes in her state of health, changes in medication and her general condition. The staff were encouraging in making sure she was as active as possible and that she engaged with other residents. When my aunt was nearing the end of her life, the standard of care was exemplary, ensuring that, although usually in a coma and not responding, she was treated with respect and dignity. We could not have wished for anything more.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
It warms our hearts to hear such kind words about Chestnut View Care Home. We extend our deepest condolences for the loss of your aunt, and we're grateful for the trust placed in us to care for her…read more
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Review from Lynette G (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of the nursing home is that they are very efficient, lovely staff and very caring. Have been very helpful in settling Mum in. Also helped me with social services. As you come into the entrance hall it is clean, airy and very welcoming. One staff member in particular has been particularly
helpful in answering all my questions.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
Thank you for taking the time to share your positive experience with Chestnut View Care Home. We're delighted to hear that your impression of the nursing home is one of efficiency, with lovely and…read more
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Review from S C (Daughter of Resident) published on 2 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Chestnut View are always so kind to my mum and welcoming to me. Reception are cheerful, the maintenance team always happy to help and the carers and nurses attentive. The kitchen staff go out of their way to provide a tasty and nutritional vegetarian option for her. Both Mum and I are very
grateful to them all for the care they show her.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
Thank you for sharing your positive experience about Chestnut View Care Home. We are delighted to learn that our staff's kindness and warmth have made a positive impact on both your mother and…read more
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Review from Jeff C (Son of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very attentive and caring staff considering the demanding nature of the job. The home and room is kept clean and tidy and during my visits the staff have been very professional in attending to the residents. The lounge would be my only criticism as it needs updating but I understand that is proposed.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
Thank you for your thoughtful review of Chestnut View Care Home. We appreciate your positive comments regarding the attentive and caring staff, as well as the cleanliness and professionalism observed…read more
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Review from Jenny H (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Generally, the family are happy with Chestnut View. The reception and admin staff are exemplary. Other staff are kind and engaging but sometimes there seems to be a repetition of information required about my dad. If possible it would be nice to see more trips out of the home but I appreciate that staffing
levels are key.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
Thank you for taking the time to share your feedback on Chestnut View Care Home. We greatly appreciate your positive comments regarding the exemplary service provided by our reception and admin staff.…read more
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Review from Jane D (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am extremely happy with Chestnut View - I always find it is a lovely atmosphere in the care home and the staff and caters always very helpful.
My mother seems very content and the carers are very kind and caring towards her.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
Thank you for sharing your positive experience with Chestnut View Care Home. We're delighted to hear that you find it to be a lovely atmosphere, and we appreciate your kind words about our helpful…read more
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Review from Christine R (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident of Chestnut View since May 2022. She is very happy and extremely well looked after. All the staff are very friendly and the standard of care is excellent. There is a very full and varied programme of activities to keep residents entertained as well as trips out. Family members
are always made very welcome when visiting.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
We truly appreciate your positive feedback. It's wonderful to hear that your mother is happy and well cared for at Chestnut View Care Home. We take pride in our friendly staff, excellent standard of…read more
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Review from Margo M (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are extremely warm and welcoming. My mum is being so well looked after. She loves her tea and she doesn’t have to wait long for her next cup, even though the carers are very busy. They always have time to chat with a resident. When there is music on in the background, it’s nice to see
a carer take a resident’s hand and sing to them. The home makes such a big effort in including family and friends at Christmas and BBQ in the summer. There are regular meetings too, which are very important. All in all, my mum is very happy.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
We truly appreciate your positive feedback about Chestnut View Care Home. It's heartening to know that the team's warmth and welcoming nature have created a positive environment for your mother. The…read more
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Review from Helen L (Niece of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been at Chestnut View for some months now and I am very impressed with how well he is cared for. The carers are very kind and fun and enjoy a good relationship with my uncle. He is happy there and loves the food. All the staff are helpful and happy to discuss any queries or issues that
come up. I am always welcomed as a visitor too and am very pleased with the home overall.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
We're grateful for your positive feedback on Chestnut View Care Home. Your acknowledgment of the excellent care, positive relationships, and delightful atmosphere means a lot to us. We understand how…read more
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Review from Linda T (Niece of Resident) published on 16 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Spent a great afternoon sat outside at a BBQ with my aunt, it was lovely for me to meet other residents and their families. All the food was cooked to perfection and everything, from burgers, to salad, to cakes, was very tasty. All the staff were happily mingling with all the residents, it was great
to see everyone enjoying themselves. A lot of time and energy was put into making the afternoon a complete success. My aunt and all the children really enjoyed the cakes and ice creams.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
We're delighted to hear about your enjoyable afternoon at the BBQ here at Chestnut View Care Home. It's wonderful that you had the opportunity to meet other residents and their families while…read more
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Review from William M (Friend of Resident) published on 16 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the family bbq and summer party and had a lovely day, there was plenty of food and drink and lots of fun and laughter. The singer brought in was brilliant and sang exactly the right type of songs, including a fun ABBA medley. The raffle was great and lots of prizes were given out, I met and
talked to the manager and carers who were all very supportive and friendly.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
We're delighted to hear about your positive experience at the family BBQ and summer party here at Chestnut View Care Home. It's wonderful that you enjoyed a day filled with food, drinks, fun, and…read more
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Review from Christine W (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everybody at Chestnut View was welcoming and caring, right from when I made my initial phone call asking whether they had space to take Mum for respite, until I took her home six weeks later. Nothing was too much trouble, either to help her with daily life, or supporting me with advice with how to get
financial assessment etc.
Mum became part of the 'family' very quickly and was encouraged to join in with the diverse activities, which she enjoyed. The building is clean and bright throughout, which adds to the welcoming atmosphere. The garden is pleasant to sit in, as are the various sitting areas, which is lovely because visitors are not restricted to having to sit in bedrooms to have private conversations. Although the staff are busy, there is a feeling of calm, which must affect everyone there.
Mum came out saying she would be very happy to go there for respite again and that, should they day come where she had to live in a care home permanently, she would be very happy there.
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
We appreciate your positive feedback about Chestnut View Care Home and the care your mother received during her stay. It's heartening to hear that staff were welcoming and caring from your very first…read more
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Review from Simon J (Relative of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited today, as we have on many occasions since our relative was admitted in May 2023. We have been greeted with smiles and really helpful staff every time. Often offered a drink and cake! The handyman has been of great help as our relative needed a phone line fitted, with complications, but he
helped and all was well. Thank you!
Reply from Sydney Lyttleton, Marketing Assistant at Chestnut View Care Home
We're delighted to hear about your positive experiences at Chestnut View Care Home during your visits. The warm and helpful staff who greet you with smiles and offer refreshments contribute to a…read more
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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Chestnut View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Chestnut View Care Home is calculated as follows: ( (101 Excellents x 5) + (66 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 182 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestnut View Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Kim

Kim Artis

Job Title: Clinical Deputy Manager Joined: 2025

I have over 35 years' experience in the health and social care sector. I have been a deputy manager in a variety of settings for 20 years. Every day I feel privileged to be part of our residents ' lives and strive to ensure they are happy and living to their full potential. After 35 years I still feel passionately about my chosen career. 

Elisaveta

Elisaveta Beshirova

Job Title: Administration Manager

I see empowering and remarkable examples of health care professionals going the extra mile for our absolutely adorable residents every day. Having worked with an amazing team and being able to call my colleagues friends is an irreplaceable experience. We have the privilege to work at our residents’ home and be their family, we get to meet awesome people who’ve had amazing lives and listen to their wonderful stories. It is about all the precious moments, all the kindness, all that we share together as a big family that is so touching, meaningful and life fulfilling.


As a passionate and dedicated teacher, I’ve always loved caring for others and dedicating myself to a better future for children. Working for the Future Care Group gives me the opportunity to do that for the elderly. For all the above, for the people I work with, for a better future for our grandparents, and for all those dedicated and compassionate professionals I’m grateful for and I would keep working tirelessly.

Irene

Irene Larby

Job Title: Receptionist

Hello, my name is Irene Larby and I work as a Receptionist at Chestnut View Care Home.
I have worked in Office Management roles, going into care when my husband passed away.
I have worked at Chestnut View for almost four years now and I continue to enjoy my role very much. My days are very busy but I receive a lot of support from my Admin Manager.
My hobbies include crosswords and home courses. I also love spending time with my grandchildren and great grandchildren.

Anna

Anna Pocock

Job Title: Team Leader Joined: 2002

Hi, my name is Anna. I have worked in care for over 40 years. I am a Team Leader at Chestnut View Care Home and have worked here for 20 years. I enjoy my work very much, I also enjoy spending time with my family and my 4 grandchildren.

Frequently Asked Questions about Chestnut View Care Home

What types of Care is Chestnut View Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestnut View Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Chestnut View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut View Care Home to the centre of Haslemere?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut View Care Home to verify any information. View our terms and conditions. Chestnut View Care Home has an Enhanced Service - more info.