Chestnut View

Lion Green, Haslemere GU27 1LD
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9.1 104 Reviews
  • Chestnut View, Haslemere
Located in Haslemere, Chestnut View provides round-the-clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy purpose-built facilities, including communal areas and a hair salon. Each en-suite bedroom is decorated to a high standard, with many offering patio access to the landscaped garden.

The team takes every step to help residents settle in and enjoy an independent life. A regular schedule of activities and outings in the home’s own minibus gives residents plenty to look forward to.
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Care Provided by Chestnut View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Chestnut View for full pricing details and T&Cs.

Contact Chestnut View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Chestnut View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vacant (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Chestnut View Reviews (104)

9.1

Chestnut View has a Review Score of 9.1 (9.131) out of 10, based on 10 reviews in the last 2 years.
Over all time Chestnut View has 104 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chestnut View
  • 40
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Total of 104, showing 61-80
Review from Dar M (Nephew of Resident) published on 13 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is in the care home and he loves it. Professional care and the best carers. I like the place and that it is so close to the town centre and nearby green space.
Reply from Tori Blackadder, Marketing Assistant at Chestnut ViewThank you for taking the time to review Chestnut View. We are pleased to hear that your Granddad loves his home and that the level of care provided is professional.
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Review from J L (Resident) assisted by family/friend published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff to be very friendly and caring. Not every day is the same but as far as I am concerned nothing is bad.
Unfortunately, the maintenance is not as good as the care. Since moving into my current room several months ago, I have had no hot water in my bathroom.
The food is generally
good but is often disappointing due to poor menu planning.
Normally I feel at ease and comfortable in my room.
Reply from Tori Blackadder, Marketing Assistant at Chestnut ViewThank you for taking the time to review Chestnut View.
We value your feedback and are pleased to read you feel at ease and are comfortable in your room.
We are aware of the ongoing issue with the hot water to your bathroom and continue to work with external suppliers to resolve this, as it is not something our own maintenance team can fix.
Thank you for sharing that you would like menu planning given more consideration. Our regular resident meetings provide opportunities to discuss this.
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Review from Doreen D (Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Just to say I came here by ambulance after a fall at the residential home in which I was living.
I have been very well cared for here.
It was a shock to me but I have been treated with respect and I am gradually getting acclimatised.
It is a cheerful place to be.
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Review from Edith W (Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Stupefying repetitive food, inedible. Help of very limited quality and a language problem I don't need. Apart from that...Air quality is good, convenient location for family and mostly willing to help with dressing and chores. Activities are not needed, it is not possible for me to move normally.
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Review from Audrey A (Resident) assisted by family/friend published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very kind and helpful.
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Review from Maxine G (Daughter of Resident) published on 29 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past couple of months, the home has been replacing members of staff due to people moving on, during this time they have maintained their usual, exceptionally high standards of care for my mother. The remaining staff and the new members of staff now on board and joining the team, deserve a pat
on the back for the way they always go beyond what is expected of them. My family and I are very grateful. We especially appreciate the fact that the in-house management are so approachable and are so knowledgeable about the needs of their residents.
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Review from Lesley B (Wife of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home. All of the staff are just so loving and caring whilst showing great respect to the people in their care and their families. They showed my husband great compassion and I shall always be in debt to them all. Over the 4 years I knew them, they became my second loving home and family.
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Review from T W (Son of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chestnut View has had a difficult 6 months with a temporary manager (now sorted)/
The staff could not be kinder or more thoughtful. I was informed when talking to an excellent new member of staff how little formal training he had done. Activity notices need to be in a larger font.
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Review from A D (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is quite happy and settled, the staff find the time to chat to her which she likes.
Overall things are good.
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Review from Catherine L (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff, who are always busy and do an excellent job. One more entertainment staff member would be good so that more time one-to-one with individual residents might be possible.
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Review from Alexander P (Husband of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run care home. My wife has Alzheimer's are is well cared for.
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Review from J B (Wife of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are all very caring, although some need more training and understanding in how they deal with dementia. Currently, they lack leadership, although I understand that this is to be resolved this coming week with the appointment of a team leader and more organised responsibilities and tasks.
I have
requested that my husband's washing is put into a bag for my collection. Why do care home laundry to everything on a boil wash? With no regard to colour or garment!
Good management structure improving weekly.
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Review from Helen J (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chestnut View Care Home is everything we could wish for and more.
My mother is treated with dignity, respect, love and care and this has meant that my family and I can feel we are doing our very best for her. We love going to visit and have made many new friends. My mother has Alzheimer's.
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Review from Terence B (Son of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Chestnut View attractive welcoming and well run. My Father is cared for well and has settled in as well as can be expected. The staff are friendly and provide good care to my father and to me when visiting. My Fathers needs are met and he appreciates what the home does for him. My Father has
been at the home for approximately 5 months over a winter/spring period and we look forward to the summer months.
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Review from Philip T (Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Chestnut View is a good residential home. The staff are wonderful, they are so cheerful and helpful, I can't fault them at all. They have made my life very pleasant whilst I have been here.
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Review from S W (Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first-class care home, providing excellent service and care. Cheerful, friendly and obliging staff. All aspects of care very good. Food is first-class, plentiful, varied and nutritious. The staff are a team who work together very well many of whom seem to have been here a long time. All services are
provided e.g activities, hairdressing, chiropody. Set in a lovely town with rural views and a peaceful setting.
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Review from Sue C (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my family and friends have nothing but praise for your home. We knew when we first came into your front room, that this was the home for dad.


All the management and carers in your home are so friendly and caring. Nothing was too much trouble.


The activity carers are brilliant, so helpful and

so much fun for everyone, including us as a family. Dad is unwell at the moment but we have been kept up to date with all his treatments, and they look after us just as well. Well done everyone. See you all soon.
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Review from Martin P (Son of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my mom's care. All staff are polite and very helpful.
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Review from Lisa G (Daughter of Resident) published on 14 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Chestnut View for over eighteen months. She is settled and happy there. The carers and nursing staff are lovely, friendly and patient. They take time to talk to her, and visitors are made welcome too. She is confined to bed and completely reliant on care but has not had problems
with bed sores, etc. and medically any problems are picked up quickly. Her room and other areas are kept clean. The room is bright and airy with a lovely view over the green.
Only criticism is the food which is not great, she requires a soft diet and daily receives the same unidentifiable pureed lumps which she dislikes, rather than mashed normal food which was provided in hospital and enjoyed. Have tried to get food improved but not succeeded!
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Review from Jane Y (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident at Chestnut View Care Home just before Christmas 2015. Since then we have got to know the staff quite well. We are always greeted with a friendly smile whenever we visit in offers of tea/coffee and biscuits. Mum's room is light and clean and she has settled well.
The food is great
and the menu varied with plenty of choices. There are plenty of day trips and activities including an "Abba" afternoon which was great fun. A big thank you from all the family for making such a high level of care and support to mum.
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Current Review Score: 9.1 (9.131)

Overview of Review Score

The Review Score of 9.1 (9.131) out of 10 for Chestnut View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Chestnut View is calculated as follows: ( (71 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 115 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.583 Points relating to the number of positive Reviews for Chestnut View is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (0)

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