Chestnut View Care Home

Lion Green, Haslemere GU27 1LD
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9.5 98 Reviews
  • Chestnut View Care Home, Haslemere
Chestnut View Care Home is a purpose-built nursing home situated in Lion Green, Haslemere offering 60 spacious en-suite rooms, a wide range of facilities and 24-hour expert care. Set in an ideal location with well-maintained gardens.

Chestnut View Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

At Chestnut View, comfort, compassion and credibility are at the heart of the ethos of their home.

The home offers a full range of care options to 60 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Chestnut View is run as a family home and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and place great importance in working with families and friends as part of the caring process.

Chestnut View aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Chestnut View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shantel Boothe Da-Costa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Chestnut View Care Home Reviews (98)

9.5

Chestnut View Care Home has a Review Score of 9.5 (9.500) out of 10, based on 15 reviews in the last 2 years.
Over all time Chestnut View Care Home has 98 reviews.

Overall Experience
  • 56
  • 34
  • 5
  • 3
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Date Published
  • 98
  • 1
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  • 15
  • 83
Reviewer Connection to Chestnut View Care Home
  • 37
  • 14
  • 10
  • 9
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 41-60
Review from R G (Son of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to the restrictions caused by the coronavirus pandemic, I have only limited direct experience of the care provided for my mother at Chestnut View. Despite these restrictions, I have been reassured by the attitudes and responsiveness of the staff at the home. Everybody has been kind and helpful.
Please note that the ratings are affected by the coronavirus restrictions.
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Review from M O (Cousin of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thanks to all management and staff at Chestnut View for all you are doing, including these difficult times of lockdown.
Perhaps an update on the manager's note to Family & Friends of Chestnut View dated 24th May 2020 might be opportune.
Please encourage staff to make sure that my cousin's hearing
aids are both fitted and working during the day - it makes such a difference.
Not sure how well my cousin is eating - she loves fruit so do offer to her.
Hope you are soon in a position to use the ground floor refurbished rooms (1 for my cousin).
Thanks for all the care and cuppas for my cousin - well done!
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Review from Karen C (Relative of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found my relative has received excellent care and people are very friendly when we come to visit or call/zoom with her. We feel she is very safe and extremely well looked after! especially at this time.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home

We appreciate how difficult recent months have been and are delighted to read that you have been able to remain in contact via zoom. Thank you.

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Review from G B (Son of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During this pandemic, everyone has been on their toes and given a service to my mother beyond all expectations. Keeping her and all the patient's health and safety their number one cause. I cannot fault anything the home has done for my mother. Also, I have been informed on my mother's welfare frequently.
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Review from K J (Daughter of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are all very lucky indeed. My mother is very well cared for and is having the time of her life. What more could her family ask for. Chestnut View should be very proud of themselves. Their standard overall is excellent in all departments. Thank you so much Chestnut View Care Home.
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Review from S S (Daughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team on pastimes are doing a fantastic job caring for my mum. Everyone is very caring and patient. During this time of lockdown, the team have gone the extra mile spending time with my mum when she becomes anxious. My thanks to everyone at Chestnut View during these very difficult times.
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Review from Emily C (Granddaughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Chestnut View Care Home to be a clean, caring and friendly environment. My nana has only been a resident for a few months and I can honestly say this is the happiest I have seen her in a long time. I am grateful to the team for taking such good care of my nana and always being so cheerful
and helpful. I would highly recommend Chestnut View Care Home.
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Review from P C (Wife of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband received excellent care during his short time at Chestnut View.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home

Thank you for the review, we are delighted you were happy with the care your husband received.

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Review from B A (Respite Resident) published on 25 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed here for four weeks and was looked after brilliantly. My wife is also here.
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Review from Joanna B (Daughter of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy we chose this home for our mother who has been there a few years now. She is cared for by excellent, caring and very professional staff always happy to go the extra mile for her and for us. There generally seems to be some kind of stimulating activity going on and we feel very welcome
when we visit (pre Corona Virus obviously). Our mother seems very contented and settled and we always get an immediate response when we ring and enquire after her. Many thanks to everyone there especially during this challenging time.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home

Thank you for the kind words it means a lot during these unprecedented times.

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Review from Ian M (Son of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I actually completed a review of Chestnut View Care Home in February this year when the Coronavirus was known about, but the subsequent impact that was to follow on our lives and those of our loved ones was still to be fully realised. With what has occurred over the last six weeks, I felt it was important
to take this opportunity to re-emphasise my thanks and gratitude to everyone at Chestnut View for their tireless work ethic; which has never been in question along with the continued love and care that is provided to so many loved ones within the home.


Whilst caring for our loved ones, it has been rightly recognised by the government and the nation that you are prepared to put your own health to one side to continue to do the job you all love and are so proud to go to work for every day.


My mother has been at Chestnut View for over eight years now, and in that time, the love and care provided by all members of the care home team to her has been exemplary. Thank you all.

Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home

Thank you for your review it is always most helpful and especially during these unprecedented times to know you feel reassured.

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Review from M V (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A "modern" purpose-built home that is light and spacious. The environment is well cared for and clean, some areas recently refurbished. All the staff are welcoming, friendly and very approachable. They take good care of our mum. There are much better consistency and a greater sense of stability since
the change of management last year. There is a range of activities each week and relatives are often invited to join in with special events as well.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care Home

Thank you for taking the time to provide feedback. We are delighted to read that the changes in management have had a positive impact on the consistency of care for both the residents and their families.

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Review from T W (Son of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with Mum's care.
Staff are first-class.
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Review from I W (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here a year now, and I'm so glad we chose this home. The care is so wonderful, and the staff are so kind. I have absolutely no worried about her.
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Review from Dar M (Nephew of Resident) published on 13 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is in the care home and he loves it. Professional care and the best carers. I like the place and that it is so close to the town centre and nearby green space.
Reply from Tori Blackadder, Marketing Assistant at Chestnut View Care Home

Thank you for taking the time to review Chestnut View. We are pleased to hear that your Granddad loves his home and that the level of care provided is professional.

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Review from J L (Resident) assisted by family/friend published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff to be very friendly and caring. Not every day is the same but as far as I am concerned nothing is bad.
Unfortunately, the maintenance is not as good as the care. Since moving into my current room several months ago, I have had no hot water in my bathroom.
The food is generally
good but is often disappointing due to poor menu planning.
Normally I feel at ease and comfortable in my room.
Reply from Tori Blackadder, Marketing Assistant at Chestnut View Care Home

Thank you for taking the time to review Chestnut View.
We value your feedback and are pleased to read you feel at ease and are comfortable in your room.
We are aware of the ongoing issue with the hot water to your bathroom and continue to work with external suppliers to resolve this, as it is not something our own maintenance team can fix.
Thank you for sharing that you would like menu planning given more consideration. Our regular resident meetings provide opportunities to discuss this.

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Review from Doreen D (Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Just to say I came here by ambulance after a fall at the residential home in which I was living.
I have been very well cared for here.
It was a shock to me but I have been treated with respect and I am gradually getting acclimatised.
It is a cheerful place to be.
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Review from Edith W (Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Stupefying repetitive food, inedible. Help of very limited quality and a language problem I don't need. Apart from that...Air quality is good, convenient location for family and mostly willing to help with dressing and chores. Activities are not needed, it is not possible for me to move normally.
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Review from Audrey A (Resident) assisted by family/friend published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very kind and helpful.
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Review from Maxine G (Daughter of Resident) published on 29 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past couple of months, the home has been replacing members of staff due to people moving on, during this time they have maintained their usual, exceptionally high standards of care for my mother. The remaining staff and the new members of staff now on board and joining the team, deserve a pat
on the back for the way they always go beyond what is expected of them. My family and I are very grateful. We especially appreciate the fact that the in-house management are so approachable and are so knowledgeable about the needs of their residents.
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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Chestnut View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Chestnut View Care Home is calculated as follows: ( (97 Excellents x 5) + (61 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 170 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestnut View Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Kim

Kim Artis

Job Title: Clinical Deputy Manager Joined: 2025

I have over 35 years' experience in the health and social care sector. I have been a deputy manager in a variety of settings for 20 years. Every day I feel privileged to be part of our residents ' lives and strive to ensure they are happy and living to their full potential. After 35 years I still feel passionately about my chosen career. 

Elisaveta

Elisaveta Beshirova

Job Title: Administration Manager

I see empowering and remarkable examples of health care professionals going the extra mile for our absolutely adorable residents every day. Having worked with an amazing team and being able to call my colleagues friends is an irreplaceable experience. We have the privilege to work at our residents’ home and be their family, we get to meet awesome people who’ve had amazing lives and listen to their wonderful stories. It is about all the precious moments, all the kindness, all that we share together as a big family that is so touching, meaningful and life fulfilling.


As a passionate and dedicated teacher, I’ve always loved caring for others and dedicating myself to a better future for children. Working for the Future Care Group gives me the opportunity to do that for the elderly. For all the above, for the people I work with, for a better future for our grandparents, and for all those dedicated and compassionate professionals I’m grateful for and I would keep working tirelessly.

Irene

Irene Larby

Job Title: Receptionist

Hello, my name is Irene Larby and I work as a Receptionist at Chestnut View Care Home.
I have worked in Office Management roles, going into care when my husband passed away.
I have worked at Chestnut View for almost four years now and I continue to enjoy my role very much. My days are very busy but I receive a lot of support from my Admin Manager.
My hobbies include crosswords and home courses. I also love spending time with my grandchildren and great grandchildren.

Anna

Anna Pocock

Job Title: Team Leader Joined: 2002

Hi, my name is Anna. I have worked in care for over 40 years. I am a Team Leader at Chestnut View Care Home and have worked here for 20 years. I enjoy my work very much, I also enjoy spending time with my family and my 4 grandchildren.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut View Care Home to verify any information. View our terms and conditions. Chestnut View Care Home has an Enhanced Service - more info.