Chestnut View Care Home

Lion Green, Haslemere GU27 1LD
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9.4 103 Reviews
  • Chestnut View Care Home, Haslemere
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Care Provided by Chestnut View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1512
  • Self-Funded Nursing Care: from £1886
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

All Fees are subject to a full assessment by the care home

The price(s) shown are provided by the care home. Contact Chestnut View Care Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Shantel Boothe Da-Costa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)
Are you the Owner/Manager of Chestnut View Care Home? View your Advertising Options

Chestnut View Care Home Reviews (103)

9.4

Chestnut View Care Home has a Review Score of 9.4 (9.387) out of 10, based on 12 reviews in the last 2 years.
Over all time Chestnut View Care Home has 103 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chestnut View Care Home
  • 40
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Total of 103, showing 41-60
Review from S W (Daughter of Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
We went through many things with managers and were promised that all would be accommodated easily. Unfortunately, the carers either didn't get the message, didn't understand or didn't care.
Left in bed often until late morning or dressed earlier and put back to bed.
Food was inedible.
Staff told
my dad that we had complained. Lost clothes, still not returned.
Very disappointed.
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Review from D S (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum started off on the nursing floor two weeks before lockdown. I wasn't impressed. The nurses were lovely but lack of socialisation and person-centred care. After a couple of months, Mum moved down to Pastimes dementia unit. She has flourished and is on the whole very happy, walking a lot and joining
in with activities etc. Staff are lovely and Mum has struck up a rapport with them. Haven't seen Mum's room and can't answer some questions.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care HomeThank you for the feedback. We are committed to getting the best possible outcomes for the residents that live at Chestnut view and it is great to read that with a small change to your Mum's room location within the home she has flourished.
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Review from E R (Wife of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the lockdown and easing, I have been able, on an appointment basis, to visit my husband in a "secluded" room, two-meter distancing, wearing a mask. An attendant from home available during the visit. I find this has been extremely well organised and was and am impressed by how well the home coped
with this pandemic. First-class
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care HomeWe are pleased to read that our procedures for coping during the pandemic has enabled you to safely visit with your husband. We appreciate the kind words and will share this with our team.
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Review from Sylvia G (Regular Volunteer) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot comment on the care home other than the visitor's lounge. I started to visit again in June once restrictions were eased post COVID-19. The team have all been very welcoming and friendly. The protocols for visiting are very clear and well organised. Everywhere is spotlessly clean and beautifully
furnished.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care HomeThank you for sharing your thoughts on Chestnut View. We are delighted you are made to feel welcome and the staff are friendly. We are most certainly proud of this home.
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Review from Fergus S (Grandson of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chestnut View is a lovely care home, with very attentive staff who create a safe, happy environment for all. I have never seen my grandmother look so happy - and that, for me, is all that matters.
Warm-hearted, upbeat staff, great sense of humour who create such a home-like environment - it feels
like they are their own little happy family.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care HomeThank you for taking the time to share your comments on Chestnut View and the impact of the team. It really does make a difference to our day to know that our hard work and commitment to our residents is appreciated.
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Review from R G (Son of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to the restrictions caused by the coronavirus pandemic, I have only limited direct experience of the care provided for my mother at Chestnut View. Despite these restrictions, I have been reassured by the attitudes and responsiveness of the staff at the home. Everybody has been kind and helpful.
Please note that the ratings are affected by the coronavirus restrictions.
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Review from M O (Cousin of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thanks to all management and staff at Chestnut View for all you are doing, including these difficult times of lockdown.
Perhaps an update on the manager's note to Family & Friends of Chestnut View dated 24th May 2020 might be opportune.
Please encourage staff to make sure that my cousin's hearing
aids are both fitted and working during the day - it makes such a difference.
Not sure how well my cousin is eating - she loves fruit so do offer to her.
Hope you are soon in a position to use the ground floor refurbished rooms (1 for my cousin).
Thanks for all the care and cuppas for my cousin - well done!
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Review from Karen C (Relative of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found my relative has received excellent care and people are very friendly when we come to visit or call/zoom with her. We feel she is very safe and extremely well looked after! especially at this time.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care HomeWe appreciate how difficult recent months have been and are delighted to read that you have been able to remain in contact via zoom. Thank you.
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Review from G B (Son of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During this pandemic, everyone has been on their toes and given a service to my mother beyond all expectations. Keeping her and all the patient's health and safety their number one cause. I cannot fault anything the home has done for my mother. Also, I have been informed on my mother's welfare frequently.
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Review from K J (Daughter of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are all very lucky indeed. My mother is very well cared for and is having the time of her life. What more could her family ask for. Chestnut View should be very proud of themselves. Their standard overall is excellent in all departments. Thank you so much Chestnut View Care Home.
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Review from S S (Daughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team on pastimes are doing a fantastic job caring for my mum. Everyone is very caring and patient. During this time of lockdown, the team have gone the extra mile spending time with my mum when she becomes anxious. My thanks to everyone at Chestnut View during these very difficult times.
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Review from Emily C (Granddaughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Chestnut View Care Home to be a clean, caring and friendly environment. My nana has only been a resident for a few months and I can honestly say this is the happiest I have seen her in a long time. I am grateful to the team for taking such good care of my nana and always being so cheerful
and helpful. I would highly recommend Chestnut View Care Home.
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Review from P C (Wife of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband received excellent care during his short time at Chestnut View.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care HomeThank you for the review, we are delighted you were happy with the care your husband received.
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Review from B A (Respite Resident) published on 25 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed here for four weeks and was looked after brilliantly. My wife is also here.
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Review from Joanna B (Daughter of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy we chose this home for our mother who has been there a few years now. She is cared for by excellent, caring and very professional staff always happy to go the extra mile for her and for us. There generally seems to be some kind of stimulating activity going on and we feel very welcome
when we visit (pre Corona Virus obviously). Our mother seems very contented and settled and we always get an immediate response when we ring and enquire after her. Many thanks to everyone there especially during this challenging time.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care HomeThank you for the kind words it means a lot during these unprecedented times.
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Review from Ian M (Son of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I actually completed a review of Chestnut View Care Home in February this year when the Coronavirus was known about, but the subsequent impact that was to follow on our lives and those of our loved ones was still to be fully realised. With what has occurred over the last six weeks, I felt it was important
to take this opportunity to re-emphasise my thanks and gratitude to everyone at Chestnut View for their tireless work ethic; which has never been in question along with the continued love and care that is provided to so many loved ones within the home.


Whilst caring for our loved ones, it has been rightly recognised by the government and the nation that you are prepared to put your own health to one side to continue to do the job you all love and are so proud to go to work for every day.


My mother has been at Chestnut View for over eight years now, and in that time, the love and care provided by all members of the care home team to her has been exemplary. Thank you all.

Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care HomeThank you for your review it is always most helpful and especially during these unprecedented times to know you feel reassured.
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Review from M V (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A "modern" purpose-built home that is light and spacious. The environment is well cared for and clean, some areas recently refurbished. All the staff are welcoming, friendly and very approachable. They take good care of our mum. There are much better consistency and a greater sense of stability since
the change of management last year. There is a range of activities each week and relatives are often invited to join in with special events as well.
Reply from Aileen Nimmo, Sales & Marketing at Chestnut View Care HomeThank you for taking the time to provide feedback. We are delighted to read that the changes in management have had a positive impact on the consistency of care for both the residents and their families.
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Review from T W (Son of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with Mum's care.
Staff are first-class.
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Review from I W (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here a year now, and I'm so glad we chose this home. The care is so wonderful, and the staff are so kind. I have absolutely no worried about her.
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Review from Dar M (Nephew of Resident) published on 13 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is in the care home and he loves it. Professional care and the best carers. I like the place and that it is so close to the town centre and nearby green space.
Reply from Tori Blackadder, Marketing Assistant at Chestnut View Care HomeThank you for taking the time to review Chestnut View. We are pleased to hear that your Granddad loves his home and that the level of care provided is professional.
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Current Review Score: 9.4 (9.387)

Overview of Review Score

The Review Score of 9.4 (9.387) out of 10 for Chestnut View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.587 for Chestnut View Care Home is calculated as follows: ( (89 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 138 Ratings = 4.587
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Chestnut View Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut View Care Home to verify any information. View our terms and conditions. Chestnut View Care Home has an Basic Service - more info.