
Great home, fantastic management and overall excellent service, totally recommend.Siobhan C(Friend of Resident/Service User)

A care home with a lot of heart.A S(Daughter of Resident/Service User)

We would not hesitate at all to recommend Chestnut View to anyone.Helen R(Daughter of Resident/Service User)

Great home, fantastic management and overall excellent service, totally recommend.Siobhan C(Friend of Resident/Service User)

A care home with a lot of heart.A S(Daughter of Resident/Service User)

We would not hesitate at all to recommend Chestnut View to anyone.Helen R(Daughter of Resident/Service User)

Located in Haslemere, Chestnut View provides round-the-clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Surrey care home can enjoy purpose-built facilities, including communal areas and a hair salon. Each en-suite bedroom is decorated to a high standard, with many offering patio access to the landscaped garden.
The team takes every step to help residents settle in and...
Care Provided by Chestnut View
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Chestnut View for full pricing details and T&Cs.
Contact Chestnut View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Rachel Daley(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 59+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Chestnut View Reviews (106)
Chestnut View has a Review Score of 9.3 (9.259) out of 10, based on 12 reviews in the last 2 years.
Over all time Chestnut View has 106 reviews.
Chestnut View staff went above and beyond making sure my mum who celebrated her 102nd birthday today, they made sure she looked amazing and supplying her a party in the garden, amazing food and cake. Thank you to all involved.
Visited yesterday for my Nana's birthday, all very nice, kind staff, lovely afternoon tea.
This is a wonderful care home.
Left in bed often until late morning or dressed earlier and put back to bed.
Food was inedible.
Staff told my dad that we had complained. Lost clothes, still not returned.
Very disappointed.
Mum started off on the nursing floor two weeks before lockdown. I wasn't impressed. The nurses were lovely but lack of socialisation and person-centred care. After a couple of months, Mum moved down to Pastimes dementia unit. She has flourished and is on the whole very happy, walking a lot and joining in with activities etc. Staff are lovely and Mum has struck up a rapport with them. Haven't seen Mum's room and can't answer some questions.
Thank you for the feedback. We are committed to getting the best possible outcomes for the residents that live at Chestnut view and it is great to read that with a small change to your Mum's room location within the home she has flourished.
Since the lockdown and easing, I have been able, on an appointment basis, to visit my husband in a "secluded" room, two-meter distancing, wearing a mask. An attendant from home available during the visit. I find this has been extremely well organised and was and am impressed by how well the home coped with this pandemic. First-class
We are pleased to read that our procedures for coping during the pandemic has enabled you to safely visit with your husband. We appreciate the kind words and will share this with our team.
I cannot comment on the care home other than the visitor's lounge. I started to visit again in June once restrictions were eased post COVID-19. The team have all been very welcoming and friendly. The protocols for visiting are very clear and well organised. Everywhere is spotlessly clean and beautifully furnished.
Thank you for sharing your thoughts on Chestnut View. We are delighted you are made to feel welcome and the staff are friendly. We are most certainly proud of this home.
Warm-hearted, upbeat staff, great sense of humour who create such a home-like environment - it feels like they are their own little happy family.
Thank you for taking the time to share your comments on Chestnut View and the impact of the team. It really does make a difference to our day to know that our hard work and commitment to our residents is appreciated.
Due to the restrictions caused by the coronavirus pandemic, I have only limited direct experience of the care provided for my mother at Chestnut View. Despite these restrictions, I have been reassured by the attitudes and responsiveness of the staff at the home. Everybody has been kind and helpful. Please note that the ratings are affected by the coronavirus restrictions.
Perhaps an update on the manager's note to Family & Friends of Chestnut View dated 24th May 2020 might be opportune.
Please encourage staff to make sure that my cousin's hearing aids are both fitted and working during the day - it makes such a difference.
Not sure how well my cousin is eating - she loves fruit so do offer to her.
Hope you are soon in a position to use the ground floor refurbished rooms (1 for my cousin).
Thanks for all the care and cuppas for my cousin - well done!
We have found my relative has received excellent care and people are very friendly when we come to visit or call/zoom with her. We feel she is very safe and extremely well looked after! especially at this time.
We appreciate how difficult recent months have been and are delighted to read that you have been able to remain in contact via zoom. Thank you.
During this pandemic, everyone has been on their toes and given a service to my mother beyond all expectations. Keeping her and all the patient's health and safety their number one cause. I cannot fault anything the home has done for my mother. Also, I have been informed on my mother's welfare frequently.
We are all very lucky indeed. My mother is very well cared for and is having the time of her life. What more could her family ask for. Chestnut View should be very proud of themselves. Their standard overall is excellent in all departments. Thank you so much Chestnut View Care Home.
The team on pastimes are doing a fantastic job caring for my mum. Everyone is very caring and patient. During this time of lockdown, the team have gone the extra mile spending time with my mum when she becomes anxious. My thanks to everyone at Chestnut View during these very difficult times.
I have found Chestnut View Care Home to be a clean, caring and friendly environment. My nana has only been a resident for a few months and I can honestly say this is the happiest I have seen her in a long time. I am grateful to the team for taking such good care of my nana and always being so cheerful and helpful. I would highly recommend Chestnut View Care Home.
My husband received excellent care during his short time at Chestnut View.
Thank you for the review, we are delighted you were happy with the care your husband received.
I stayed here for four weeks and was looked after brilliantly. My wife is also here.
We are very happy we chose this home for our mother who has been there a few years now. She is cared for by excellent, caring and very professional staff always happy to go the extra mile for her and for us. There generally seems to be some kind of stimulating activity going on and we feel very welcome when we visit (pre Corona Virus obviously). Our mother seems very contented and settled and we always get an immediate response when we ring and enquire after her. Many thanks to everyone there especially during this challenging time.
Thank you for the kind words it means a lot during these unprecedented times.
I actually completed a review of Chestnut View Care Home in February this year when the Coronavirus was known about, but the subsequent impact that was to follow on our lives and those of our loved ones was still to be fully realised. With what has occurred over the last six weeks, I felt it was important to take this opportunity to re-emphasise my thanks and gratitude to everyone at Chestnut View for their tireless work ethic; which has never been in question along with the continued love and care that is provided to so many loved ones within the home.
Whilst caring for our loved ones, it has been rightly recognised by the government and the nation that you are prepared to put your own health to one side to continue to do the job you all love and are so proud to go to work for every day.
My mother has been at Chestnut View for over eight years now, and in that time, the love and care provided by all members of the care home team to her has been exemplary. Thank you all.
Thank you for your review it is always most helpful and especially during these unprecedented times to know you feel reassured.
A "modern" purpose-built home that is light and spacious. The environment is well cared for and clean, some areas recently refurbished. All the staff are welcoming, friendly and very approachable. They take good care of our mum. There are much better consistency and a greater sense of stability since the change of management last year. There is a range of activities each week and relatives are often invited to join in with special events as well.
Thank you for taking the time to provide feedback. We are delighted to read that the changes in management have had a positive impact on the consistency of care for both the residents and their families.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Chestnut View.
Accreditations
There are no accreditations posted yet for Chestnut View.
Meet the Team (0)
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