
Great home, fantastic management and overall excellent service, totally recommend.Siobhan C(Friend of Resident/Service User)

A care home with a lot of heart.A S(Daughter of Resident/Service User)

We would not hesitate at all to recommend Chestnut View to anyone.Helen R(Daughter of Resident/Service User)

Great home, fantastic management and overall excellent service, totally recommend.Siobhan C(Friend of Resident/Service User)

A care home with a lot of heart.A S(Daughter of Resident/Service User)

We would not hesitate at all to recommend Chestnut View to anyone.Helen R(Daughter of Resident/Service User)

Located in Haslemere, Chestnut View provides round-the-clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Surrey care home can enjoy purpose-built facilities, including communal areas and a hair salon. Each en-suite bedroom is decorated to a high standard, with many offering patio access to the landscaped garden.
The team takes every step to help residents settle in and...
Care Provided by Chestnut View
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Chestnut View for full pricing details and T&Cs.
Contact Chestnut View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Rachel Daley(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 59+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Chestnut View Reviews (106)
Chestnut View has a Review Score of 9.3 (9.259) out of 10, based on 12 reviews in the last 2 years.
Over all time Chestnut View has 106 reviews.
My mother seems very content and the carers are very kind and caring towards her.
Thank you for sharing your positive experience with Chestnut View Care Home. We're delighted to hear that you find it to be a lovely atmosphere, and we appreciate your kind words about our helpful staff and carers. It's heartening to know that your mother is content, and we're grateful for your...
Mum has been a resident of Chestnut View since May 2022. She is very happy and extremely well looked after. All the staff are very friendly and the standard of care is excellent. There is a very full and varied programme of activities to keep residents entertained as well as trips out. Family members are always made very welcome when visiting.
We truly appreciate your positive feedback. It's wonderful to hear that your mother is happy and well cared for at Chestnut View Care Home. We take pride in our friendly staff, excellent standard of care, and the engaging activities offered by our dedicated lifestyles team. We're thrilled to...
All the staff are extremely warm and welcoming. My mum is being so well looked after. She loves her tea and she doesn’t have to wait long for her next cup, even though the carers are very busy. They always have time to chat with a resident. When there is music on in the background, it’s nice to see a carer take a resident’s hand and sing to them. The home makes such a big effort in including family and friends at Christmas and BBQ in the summer. There are regular meetings too, which are very important. All in all, my mum is very happy.
We truly appreciate your positive feedback about Chestnut View Care Home. It's heartening to know that the team's warmth and welcoming nature have created a positive environment for your mother. The attention to her preferences and the efforts made by staff to engage residents through music are...
My uncle has been at Chestnut View for some months now and I am very impressed with how well he is cared for. The carers are very kind and fun and enjoy a good relationship with my uncle. He is happy there and loves the food. All the staff are helpful and happy to discuss any queries or issues that come up. I am always welcomed as a visitor too and am very pleased with the home overall.
We're grateful for your positive feedback on Chestnut View Care Home. Your acknowledgment of the excellent care, positive relationships, and delightful atmosphere means a lot to us. We understand how crucial mealtimes are, and we're thrilled to hear that he loves the food provided by our dedicated...
I attended the family bbq and summer party and had a lovely day, there was plenty of food and drink and lots of fun and laughter. The singer brought in was brilliant and sang exactly the right type of songs, including a fun ABBA medley. The raffle was great and lots of prizes were given out, I met and talked to the manager and carers who were all very supportive and friendly.
We're delighted to hear about your positive experience at the family BBQ and summer party here at Chestnut View Care Home. It's wonderful that you enjoyed a day filled with food, drinks, fun, and laughter. The live entertainment, including the ABBA medley, added to the enjoyment. It's great to know...
Spent a great afternoon sat outside at a BBQ with my aunt, it was lovely for me to meet other residents and their families. All the food was cooked to perfection and everything, from burgers, to salad, to cakes, was very tasty. All the staff were happily mingling with all the residents, it was great to see everyone enjoying themselves. A lot of time and energy was put into making the afternoon a complete success. My aunt and all the children really enjoyed the cakes and ice creams.
We're delighted to hear about your enjoyable afternoon at the BBQ here at Chestnut View Care Home. It's wonderful that you had the opportunity to meet other residents and their families while relishing perfectly cooked food and tasty treats. The staff's active participation in mingling with the...
Mum became part of the 'family' very quickly and was encouraged to join in with the diverse activities, which she enjoyed. The building is clean and bright throughout, which adds to the welcoming atmosphere. The garden is pleasant to sit in, as are the various sitting areas, which is lovely because visitors are not restricted to having to sit in bedrooms to have private conversations. Although the staff are busy, there is a feeling of calm, which must affect everyone there.
Mum came out saying she would be very happy to go there for respite again and that, should they day come where she had to live in a care home permanently, she would be very happy there.
We appreciate your positive feedback about Chestnut View Care Home and the care your mother received during her stay. It's heartening to hear that staff were welcoming and caring from your very first contact. It's great to know that your mother quickly felt at home and enjoyed participating in...
We visited today, as we have on many occasions since our relative was admitted in May 2023. We have been greeted with smiles and really helpful staff every time. Often offered a drink and cake! The handyman has been of great help as our relative needed a phone line fitted, with complications, but he helped and all was well. Thank you!
We're delighted to hear about your positive experiences at Chestnut View Care Home during your visits. The warm and helpful staff who greet you with smiles and offer refreshments contribute to a welcoming environment. It's great to know that our maintenance team's assistance was a valuable support...
My overall impression of Chestnut View Care Home is good. The staff are lovely, dedication and very approachable. They do a difficult job willingly and cheerfully. I found the nursing staff efficient, friendly and kind. The volunteers and maintenance crew were delightful and always went the 'extra mile'.
Thank you for your review, we value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.
I think we all recognise how difficult it is making the decision to choose the right care home for your family member and to hopefully get the best care for them, especially if you’re not always locally enough to visit all the time. The home is well-run and clean and offers a huge number of activities but what stands out is, without doubt, the staffing team. Our family member is in the dementia unit but he also has nursing issues which are looked after too. He arrived in March and has been there five weeks and since he arrived he has been so well cared for. All the team from admin and reception to the nursing and care team have shown so much kindness, empathy and understanding not only to our family member but also to us, the family. As soon as you enter the home you are greeted with warmth and friendliness by all the staff - it has a very homely feeling. Our family member is always clean, tidy and smartly dressed - and is very happy.
Great home, fantastic management and overall excellent service, totally recommend. Residents are very well cared for and the staff are a pleasure to deal with while providing excellent care to the residents and our families.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Sadly I do not feel able to leave a positive review as my mother has not had the best experience at the home. I appreciate we were very fortunate to get a place during the first lockdown. On the whole, the staff are lovely.
We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 01428 652622 at your earliest convenience, it would be greatly appreciated.
There has been a change in management since she arrived (the previous manager was a superstar!) and inevitably the pandemic has been challenging times for the care home with many changes in the team as you would expect, however, I have always felt that the carers are very attentive with my mother and they have gone out of their way to keep her comfortable and happy.
My mother always seems content, not anxious, there is a lovely, friendly atmosphere every time I visit and I am very grateful to the staff there who work 24/7 and their dedication clearly shines through for all the residents they look after, including my dear elderly mother.
I would wholeheartedly recommend Chestnut View to anyone looking for a relative.
All in all, I am quite happy with the care given to my mother. Whenever I have had a problem they have addressed it. I would like to see them take my mother down to the lounge more often but she can be quite stubborn, a little cajoling would help. My mum looks healthy and seems happy. I have always found the staff very accommodating.
Thank you for taking the time to review Chestnut View. Your feedback is important to us, as is the care and well-being of all of our residents. We believe we have a fantastic team here at Chestnut View and your recognition of this is appreciated. We will continue to encourage your mother down to the lounge more often.
From our experience, the home is well-run and with attentive staff and management. Our relative has blossomed with the care and attention she has received which is reassuring for us.
Thank you for taking the time to review Chestnut View. Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted your loved one has blossomed with the care and attention she received from our dedicated member of staff. We will continue to provide attentive and excellent care to our residents.
My experience was that the staff at the home, in most cases, went out of their way to make my husband happy and comfortable during his stay but his deteriorating mobility made it difficult for them. Because he was not always able to go to the lounge for the activities he could not always have the interaction he needed, someone to come and talk to him more when he was bedbound (I visited him every day) and I know shortages of staff made this difficult and also Covid regulations. (Perhaps volunteer visitors now?).
Thank you for taking the time to review Chestnut View. Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted your husband enjoyed his stay with us and we will endeavour to have more tailor-made, individual base actives for all our residents to enhance their stay with us.
My experience over the last three years is that the Chestnut View Care Home has a very welcoming and friendly atmosphere! It has experienced the same problems as other nursing and care homes but can still welcome all visitors and the people being cared for in the home with a smile and a "hello"!
Thank you very much for taking the time to give us a review. Your thoughts and contribution are important to us. I will feedback to my team. We look forward to your visit. Thank you.
My father was a resident in the home for just over a year. He arrived during the Covid-19 restriction period from a situation where we spent most of the day alone. Before he arrived, he was lonely, bored and unhappy, within the home he was very happy and joined in the activities - he was treated by the staff with compassion and dignity, well-fed and felt secure. Some major improvements were made to the management of the home during his stay.
A very short stay for my father (5-days), but he was cared for well, and the staff were extremely kind and thoughtful.
It’s a challenging role and yet they always greet us with a smile and are so helpful.
Keep up the good work.
Thank you for your kind words! We have a great group of staff who work together to deliver the kind of care that we would all want and expect for ourselves and loved ones.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Chestnut View.
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