Chestnut View

Lion Green, Haslemere GU27 1LD
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9.1 104 Reviews
  • Chestnut View, Haslemere
Located in Haslemere, Chestnut View provides round-the-clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy purpose-built facilities, including communal areas and a hair salon. Each en-suite bedroom is decorated to a high standard, with many offering patio access to the landscaped garden.

The team takes every step to help residents settle in and enjoy an independent life. A regular schedule of activities and outings in the home’s own minibus gives residents plenty to look forward to.
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Care Provided by Chestnut View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Chestnut View for full pricing details and T&Cs.

Contact Chestnut View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Chestnut View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vacant (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Chestnut View Reviews (104)

9.1

Chestnut View has a Review Score of 9.1 (9.131) out of 10, based on 10 reviews in the last 2 years.
Over all time Chestnut View has 104 reviews.

Overall Experience
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Reviewer Connection to Chestnut View
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Total of 104, showing 81-100
Review from Jeremy T (Nephew of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Chesnut View for two years, suffering from mild learning needs and dementia as well as being in her late 80's. I have been very impressed with the standard of care provided, especially since there's been a new manager. My aunt is happy, well looked after and has plenty of activities
and socialising on a regular basis. She enjoys her life, the carers always go the extra required to make activities suitable to all residents. The food is good, visitors are warmly welcomed (including pet dogs!) and you're always greeted on 1st name terms. Most importantly it is clear the staff do care about the happiness of their residents, which is the biggest positive for any relative.
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Review from Nick F (Son of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Chestnut View for about eighteen months, after transferring from another care home in the area. Since her arrival, the warmth and dignity she has received have been wonderful and extremely reassuring to me as I live far away. The staff are all so caring, patient and understanding
and treat mum more like a friend than just a resident. And it’s the personal touches from the carers that I know mum really likes. Also, I’m made to feel really welcome, and able to talk and discuss with carers and nurses who I’ve got to know on first name terms. Chestnut View is a truly warm and delightful home, and I feel super grateful to all the terrific staff. Thank you!
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Review from Paul (Private Carer of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is always great, the staff act on our advice and help to maximise each and every person's quality of life and independence.
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Review from Nicola H (Daughter of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident for nearly two years and is very happy and well looked after. Staff are always pleasant and visitors made very welcome. We are always kept informed of any issues, good or bad. Would definitely recommend.
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Review from John (Son of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been resident at Chestnut View for the last 18 months, moving from a smaller residential home after a fall and needing nursing care. She has been extremely well looked after by the staff and we have no worries about her care. The rooms are modern and well furnished and kept very clean.
I would recommend Chestnut View unreservedly.
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Review from Jill L (Daughter of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived in the home for about seven years in the residential area and has recently been transferred to the dementia unit. After an initial confusion, he has now settled into his new room and I believe it has given him a new boost, as he is encouraged to participate more in the activities
on offer. We as a family, have always been very happy with Chestnut View and cannot commend the staff enough.
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Review from Margaret W (Daughter of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are extremely caring, friendly and helpful. Feeling of space and variety of pleasant communal rooms overlooking Lion Green to see life, even if confined to the home. Visitors always welcomed at all times.
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Review from M B (Wife of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I are pleased with and thankful for the level of care and kindness which my husband receives at Chestnut View Care Home.
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Review from Gary E (Son of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since dad arrived here we have all been impressed with the care, support and excellent help he has received. All the staff are excellent and it would be nice for them all to know how much their support is to all of my dads family.
Dad enjoys his days here and is always complimentary of his food, outings
and help/support given to him.
Many thanks to everyone.
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Review from Anne H (Daughter of Resident) published on 15 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at Chestnut View are very friendly. It is a very safe environment. When we visit it is very friendly - staff, residents, even the cook. Me and my husband visit once a week and we always feel very welcome here.
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Review from Lesley B (Husband of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful care/nursing home. My husband has been cared and loved by these wonderful people for over 2 and a half years now. They are all like my extended family. I have recently had to make the decision to place my mother who is 97 into a care home and there could only be one choice for our family
and this is the best choice "Chestnut View" Haslemere. Outstanding care and love from the manager and all her staff. Thank you all from the bottom of my heart.
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Review from Leonard T (Resident) published on 1 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to the Chestnut View Care Home last October from the hospital on palliative care due to a liver failure. My two daughters told me that the specialist at the hospital had given me about 2 weeks to live. Due to the fantastic care is given to me in this care home and the marvellous food, my appetite
improved and my liver and kidney readings improved. After that, I was diagnosed with cancer of the right tonsil, had 5 radiotherapy treatments and I can walk now! This Chestnut View Care Home is absolutely brilliant in all ways and my two daughters help is very valuable as well. I'd give this care home 1000% out 100%
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Review from B G (Wife of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good.
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Review from Rudgard H (Resident) published on 17 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I like the active part of the home, there is always something to do. I am a very active person and I have never been stopped to do what I like. The staff here is semi-skilled and that's what I like about Chestnut View.
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Review from Ian S (Nephew of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home in the beginning of my aunts care which was four years ago was good, due to several changes of management it was poor. The new manager has picked the place back up to it's initial good standard. The staff have been excellent and some should be commended very caringly indeed.
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Review from Nadia C (Friend of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this home is first class. The staff treated the residents with great respect. Very clean, very friendly and happy residents and staff.
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Review from D I (Daughter of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
chestnut View provided everything I could have wished for. They made my mum's last few weeks of life happy and dignified.
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Review from Mary B (Daughter-in-law of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law's abilities have deteriorated but the care he receives is excellent. The staff patiently feed him and try to understand what he is trying to say to them.
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Review from Anne S (Daughter of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was first in the normal unit, then when it became clear she was showing signs of dementia, she moved into the more secure dementia unit. She spent almost 2 years in the unit and died in her own room surrounded by kind and caring staff she thought of as family. My daughter and myself were made
to feel as if it was our home too.
We miss them all now mum has gone. Her room was always clean and the plants watered. Mum's clothes were washed and kept clean. She always enjoyed her food and was fed by a carer as her sight was very poor. I can't thank the lovely staff enough.
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Review from Kathleen P (Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Arrived by ambulance from hospital, the bed was not ready, had to wait with ambulance while a new mattress was obtained. Deposited in bed okay. Dressings on my heel fracture are roughly every 2 days and I wear a splint boot, so I am very comfortable after 4 weeks here.
Reply from John Cunningham, Chief Operating Officer, St Cloud Care Ltd. at Chestnut ViewThank you for the review. We are delighted you have settled in so quickly and are happy at Chestnut View. We apologise that your room was not ready on arrival and will endeavour to improve this area of service in the future.
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Current Review Score: 9.1 (9.131)

Overview of Review Score

The Review Score of 9.1 (9.131) out of 10 for Chestnut View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Chestnut View is calculated as follows: ( (71 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 115 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.583 Points relating to the number of positive Reviews for Chestnut View is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (114)

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