Chestnut View Care Home

Lion Green, Haslemere GU27 1LD
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9.5 98 Reviews
  • Chestnut View Care Home, Haslemere
Chestnut View Care Home is a purpose-built nursing home situated in Lion Green, Haslemere offering 60 spacious en-suite rooms, a wide range of facilities and 24-hour expert care. Set in an ideal location with well-maintained gardens.

Chestnut View Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

At Chestnut View, comfort, compassion and credibility are at the heart of the ethos of their home.

The home offers a full range of care options to 60 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Chestnut View is run as a family home and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and place great importance in working with families and friends as part of the caring process.

Chestnut View aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Chestnut View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shantel Boothe Da-Costa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Chestnut View Care Home Reviews (98)

9.5

Chestnut View Care Home has a Review Score of 9.5 (9.500) out of 10, based on 15 reviews in the last 2 years.
Over all time Chestnut View Care Home has 98 reviews.

Overall Experience
  • 56
  • 34
  • 5
  • 3
  • 0
Date Published
  • 98
  • 1
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  • 15
  • 83
Reviewer Connection to Chestnut View Care Home
  • 37
  • 14
  • 10
  • 9
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 81-98
Review from Margaret W (Daughter of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are extremely caring, friendly and helpful. Feeling of space and variety of pleasant communal rooms overlooking Lion Green to see life, even if confined to the home. Visitors always welcomed at all times.
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Review from M B (Wife of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I are pleased with and thankful for the level of care and kindness which my husband receives at Chestnut View Care Home.
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Review from Gary E (Son of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since dad arrived here we have all been impressed with the care, support and excellent help he has received. All the staff are excellent and it would be nice for them all to know how much their support is to all of my dads family.
Dad enjoys his days here and is always complimentary of his food, outings
and help/support given to him.
Many thanks to everyone.
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Review from Anne H (Daughter of Resident) published on 15 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at Chestnut View are very friendly. It is a very safe environment. When we visit it is very friendly - staff, residents, even the cook. Me and my husband visit once a week and we always feel very welcome here.
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Review from Lesley B (Husband of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful care/nursing home. My husband has been cared and loved by these wonderful people for over 2 and a half years now. They are all like my extended family. I have recently had to make the decision to place my mother who is 97 into a care home and there could only be one choice for our family
and this is the best choice "Chestnut View" Haslemere. Outstanding care and love from the manager and all her staff. Thank you all from the bottom of my heart.
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Review from Leonard T (Resident) published on 1 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to the Chestnut View Care Home last October from the hospital on palliative care due to a liver failure. My two daughters told me that the specialist at the hospital had given me about 2 weeks to live. Due to the fantastic care is given to me in this care home and the marvellous food, my appetite
improved and my liver and kidney readings improved. After that, I was diagnosed with cancer of the right tonsil, had 5 radiotherapy treatments and I can walk now! This Chestnut View Care Home is absolutely brilliant in all ways and my two daughters help is very valuable as well. I'd give this care home 1000% out 100%
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Review from B G (Wife of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good.
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Review from Rudgard H (Resident) published on 17 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I like the active part of the home, there is always something to do. I am a very active person and I have never been stopped to do what I like. The staff here is semi-skilled and that's what I like about Chestnut View.
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Review from Ian S (Nephew of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home in the beginning of my aunts care which was four years ago was good, due to several changes of management it was poor. The new manager has picked the place back up to it's initial good standard. The staff have been excellent and some should be commended very caringly indeed.
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Review from Nadia C (Friend of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this home is first class. The staff treated the residents with great respect. Very clean, very friendly and happy residents and staff.
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Review from D I (Daughter of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
chestnut View provided everything I could have wished for. They made my mum's last few weeks of life happy and dignified.
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Review from Mary B (Daughter-in-law of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law's abilities have deteriorated but the care he receives is excellent. The staff patiently feed him and try to understand what he is trying to say to them.
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Review from Anne S (Daughter of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was first in the normal unit, then when it became clear she was showing signs of dementia, she moved into the more secure dementia unit. She spent almost 2 years in the unit and died in her own room surrounded by kind and caring staff she thought of as family. My daughter and myself were made
to feel as if it was our home too.
We miss them all now mum has gone. Her room was always clean and the plants watered. Mum's clothes were washed and kept clean. She always enjoyed her food and was fed by a carer as her sight was very poor. I can't thank the lovely staff enough.
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Review from Kathleen P (Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Arrived by ambulance from hospital, the bed was not ready, had to wait with ambulance while a new mattress was obtained. Deposited in bed okay. Dressings on my heel fracture are roughly every 2 days and I wear a splint boot, so I am very comfortable after 4 weeks here.
Reply from John Cunningham, Chief Operating Officer, St Cloud Care Ltd. at Chestnut View Care Home

Thank you for the review. We are delighted you have settled in so quickly and are happy at Chestnut View. We apologise that your room was not ready on arrival and will endeavour to improve this area of service in the future.

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Review from Mags C (Daughter of Resident) published on 30 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Chestnut View has a caring, cosy environment. Mum is treated with dignity and respect by all the staff. I am made to feel very welcome when I come to visit Mum and feel like it is a second home for Mum.
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Review from S F (Daughter of Resident) published on 23 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly and welcoming care home. The staff are genuine and caring. All efforts are made for it to feel like a 'home from home'. It is clean, bright and a very comfortable atmosphere. Highly recommended.
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Review from An B (Resident) assisted by family/friend published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very willing and caring. Treated with dignity. Nice atmosphere. Clean and airy.
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Review from Mary A (Friend of Resident) published on 3 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my friend was there for end of life care, during the last few weeks of his life he was given the very best of care. All members of staff gave him his wife and friends all the care and support beyond duty. My friend, wife and friends were treated with dignity at all times. We have been told even
after he died they would be there for us if we needed them. It has a wonderful, happy and serene atmosphere with a friendly smile and great understanding.
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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Chestnut View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Chestnut View Care Home is calculated as follows: ( (97 Excellents x 5) + (61 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 170 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestnut View Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Kim

Kim Artis

Job Title: Clinical Deputy Manager Joined: 2025

I have over 35 years' experience in the health and social care sector. I have been a deputy manager in a variety of settings for 20 years. Every day I feel privileged to be part of our residents ' lives and strive to ensure they are happy and living to their full potential. After 35 years I still feel passionately about my chosen career. 

Elisaveta

Elisaveta Beshirova

Job Title: Administration Manager

I see empowering and remarkable examples of health care professionals going the extra mile for our absolutely adorable residents every day. Having worked with an amazing team and being able to call my colleagues friends is an irreplaceable experience. We have the privilege to work at our residents’ home and be their family, we get to meet awesome people who’ve had amazing lives and listen to their wonderful stories. It is about all the precious moments, all the kindness, all that we share together as a big family that is so touching, meaningful and life fulfilling.


As a passionate and dedicated teacher, I’ve always loved caring for others and dedicating myself to a better future for children. Working for the Future Care Group gives me the opportunity to do that for the elderly. For all the above, for the people I work with, for a better future for our grandparents, and for all those dedicated and compassionate professionals I’m grateful for and I would keep working tirelessly.

Irene

Irene Larby

Job Title: Receptionist

Hello, my name is Irene Larby and I work as a Receptionist at Chestnut View Care Home.
I have worked in Office Management roles, going into care when my husband passed away.
I have worked at Chestnut View for almost four years now and I continue to enjoy my role very much. My days are very busy but I receive a lot of support from my Admin Manager.
My hobbies include crosswords and home courses. I also love spending time with my grandchildren and great grandchildren.

Anna

Anna Pocock

Job Title: Team Leader Joined: 2002

Hi, my name is Anna. I have worked in care for over 40 years. I am a Team Leader at Chestnut View Care Home and have worked here for 20 years. I enjoy my work very much, I also enjoy spending time with my family and my 4 grandchildren.

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