Barchester Corrina Lodge Care Home

79 The Avenue, Camberley GU15 3NQ

Situated in the leafy suburb of Camberley and within walking distance of the town centre, this purpose built home is surrounded by beautifully landscaped gardens. They provide first-class 24-hour nursing care alongside expert care for younger people with a physical disability.

This team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

In all aspects of its environment both inside and out Corrina Lodge has been designed to provide a pleasant living space for all who choose to live here.

Group: Barchester Healthcare Ltd

Person in charge: Lydia Makuyana (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Cerebral Palsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 18+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Own car park for visitors.

Latest Care Quality Commission* Report on Barchester Corrina Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Barchester Corrina Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Barchester Corrina Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.437 for Barchester Corrina Lodge Care Home is calculated as follows: ( (64 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 126 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.517 Points relating to the number of positive Reviews for Barchester Corrina Lodge Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 6 Reviews ÷ 11.6 Target = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Barchester Corrina Lodge Care Home has a Review Score of 9 (8.954) from 11 Reviews


Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Corrina Lodge Care Home?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Corrina Lodge Care Home

  • Daughter of Resident/Service User
    3
  • Mother of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

The Manager and staff at Corrina Lodge, Camberley are all very pleasant, kind, helpful and overworked! The recent redecorations have caused much disruption, noise and inconvenience for both staff and residents. The redecoration workers were all courteous and apologetic for their unavoidable noise, unlike the external admin staff who invaded the lodge several times, commandeering communal space without explanation or apology. Neither staff nor residents had any opportunity for input into what needed doing. The changes imposed from above seem mainly aesthetic, with no improvements at all to the residents' rooms. Residents, relatives and even staff seem appalled at the extravagance of the redecorations. Ironically in the midst of all this financial waste, we received the unwelcome news of a 7% rise in fees. Very inept PR timing! Some changes are positively dysfunctional. The washbasin has been removed from the visitors coffee area, which is very inconvenient, and the replacement of the tatty old front doors has been thoroughly bungled. Over a fortnight after installation, they are still not working properly. Each is barely wide enough for a wheelchair to pass through. Sliding doors would have been much more sensible. The front doors were eventually fixed and now work automatically, with both opening so that they are OK for wheelchairs. The staff as always are very kind and helpful.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Likely

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Average Rating:   3.8 out of 5

My mother was transferred to Corrina Lodge from hosptial to received palliative care.

The care that she received was outstanding.

She was only there for a short time as she deteriorated very quickly but the staff were amazing and made her feel welcome from the moment she arrived. They were also incredibly supportive to our family when she sadly passed away.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I always enjoy my visits to see my old friend in Corrina Lodge.
I always receive a warm welcome and it is clear to me that they really know him as a person - his personality, his likes and dislikes.
There is a genuine warmth.
I feel he is well cared for.
The staff I have spoken to have always been so lovely and I have no doubts at all that my friend is in the best place.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff were incredibly supportive of myself and gran in her final weeks of life. She was safe and warm and very well cared for. I will forever be indebted to them. Thank you for looking after both of us.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

As my mother has only been here for a week so far, this is all very new to her and her family. She has settled in quite quickly and has now been able to move to a brand new room.
Staff really charming and helpful, you just have to ask.
I have been having lunch here with her and found the food excellent quality and a lot of thought has gone into the requirements of the residents, I thoroughly enjoyed my lunches. The staff find time for a little chat and make everyone feel welcome.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

My mother has just had a two-week respite stay at Corrina Lodge. The care and support given was wonderful, every single member of staff was very kind, caring and friendly. Really impressed with all the facilities, a very big thank you!

How likely would you be to recommend Barchester Corrina Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My brother was a resident at Corrina Lodge Care Home from January 2002, until his death in February 2017. During those 15 years, he was treated as a member of a loving family. The care was evident at all levels within the home. His funeral was attended by care home staff, including some who had actually retired.
One could not wish for a more dignified and happy environment from Corrina Lodge.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband received a good level of care. He is treated with respect and sensitivity. His key worker and other carers are aware of his needs and respond appropriately. My husband is encouraged to pursue his hobby by keeping his budgarigars in his room which gives his interest and pleasure. He is also encouraged to join in a range of activities. The home is welcoming to visitors and is clean and tidy.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

My husband and I are delighted that our son resides at Corrina Lodge for five years now and we are very happy that he is there. We have some experience of other homes, some of which are national nursing homes and they do not come anywhere near Corrina Lodge, including the first nursing home which our son was in which was absolutely awful and we now believe has been closed.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

Some issues with laundry although eventually resolved.
Food very erratic, sometimes cold and sometimes not cooked enough. Seems to have gone downhill since the chef left.
Too many agency staff who do not care enough.
Requests for doctors visits take too long.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Lydia Makuyana, General Manager at Barchester Corrina Lodge Care Home responded to this review on 08 Feb 2017:

Dear Stephen
Thank you for taking the time to share your feedback on your mothers stay with us at Corrina Lodge. We pride ourselves on the close and attentive care to our residents and are proud of the changes that have been implemented in the home to continue to improve our service and delivery of care. Every team member is a part of that delivery of care, be it care, nursing, hospitality, housekeeping, activities and administrative staff, and at all times our staffing levels are within guidelines as set by the CQC as well as in meeting Barchester's quality standards. We regularly hold Resident and Relative Meetings allowing everyone to share views and feedback and to ensure everyone is advised of any changes or developments. I was disappointed to read your comments however I thank you for your feedback on the areas you have rated us good and excellent above.
In order to help us maintain our high standards, I would appreciate the opportunity to speak with you further should you wish to do so – please feel free to give me a call at a time that is convenient to you or to pop in and see me when you are next visiting your mother.

Our son is 49 years old. He was diagnosed with multiple sclerosis over 15 years ago. He requires full time residential care and was moved to Corrina Lodge over 4 years ago in 2012. He has been very well cared for physically, mentally and medically, but as is to be expected his condition has deteriorated. He can no longer use a self propelled wheelchair, has to be fed and helped to drink through a straw. He enjoys his food and a glass of wine at lunch and supper. He is content with his surroundings and appreciative of carers and medical staff who look after him so well and meet his needs. We are most pleased and grateful for the way he is looked after and for the friendly attitude of management and all the staff at Corrina Lodge.

How likely would you be to recommend Barchester Corrina Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Lydia

Lydia Makuyana

Job Title: General Manager

Joined: 2016

Description:

Hi my name is Lydia I am the General Manager of Corrina Lodge. A wonderful, friendly home in the leafy suburbs of Camberley.

Clive

Clive Parsons

Job Title: Head Chef

Description:

Clive is our fantastic head chef at Corrina Lodge.

Jenny

Jenny Hamilton

Job Title: Chef

Description:

Jenny will be receiving her 10 year service award in March 2013 and is a valued member of our team. She prides herself on providing a high quality menu and liaises closely with our residents in order to produce exactly what they want. Catering for all special diets, she specialises in her dessert menu. In her spare time she loves reading, walking and dining out. She is certainly the 'hostess with the mostess’.

Linda Collier

Linda Collier and Amanda Webster

Job Title: Reception Team

Description:

Linda and Amanda are always available to offer assistance and support.

Melanie

Melanie Stubbs

Job Title: Activities Co-ordinator

Description:

The mighty 'TRIO' of activities co-ordinators offer a wide range of activities 7 days per week. These include film viewings in our Cinema room, trips out in our mini-bus, music therapy, one to one pamper sessions and many more!

Michelle

Michelle Llaguno

Job Title: Team Leader

Description:

Michelle is our team leader at Corrina Lodge.

Pauline

Pauline Bowles

Job Title: Administration Assistant

Description:

Pauline is always available to offer help and assistance alongside our other administration assistant Linda.

Yvonne

Yvonne McCaffery

Job Title: Head Housekeeper

Description:

Yvonne is our wonderful housekeeper at Corrina Lodge.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Corrina Lodge Care Home