Barchester Corrina Lodge Care Home

I have known Corrina Lodge for more than 6 years since my mother and sister first moved in. I can honestly say I have always found the staff to be very friendly and helpful to residents and relatives alike.

After frustration caused by Covid restrictions on visits, I have been pleased to stay for 3 weeks of respite, in order to spend more quality time with my wife at Corrina Lodge. There, I saw the empathy and support given by many nurses and carers. Sadly, whilst there I have heard of the death of my younger sister and I was touched by the personal concern staff showed me too. Sharing meals showed that my wife, even at 90, slowly feeds herself or has help from a kind carer. The food was great. Sitting in the garden we could hear laughter as the activities team cheered up those confined to their rooms. How pleasing to hear staff tell me how much they enjoy their work. They deserve a pay rise, I'm sure - as well as grateful appreciation from us all.

The staff are very helpful and welcoming.

Staff are always polite and helpful. He is content, happy and is pleased to help when he can he views this care home as his home. Thank you for your kind attention to his needs. Best regards.

Very welcoming on arrival. Made to feel very welcome. Nursing staff very caring. Lovely atmosphere. Relative looked after too. Great range of activities for residents, relatives including too ie. dog shows.

Staff were always on hand to ensure that appropriate care was provided and the residents' needs were met. Food and facilities were of a high standard and the whole environment had a homey feel to it, and the activities laid on were many and varied.

Every member of staff were helpful, polite, willing, warm, friendly and efficient. The premises were always clean, our room was always clean and aired. The staff were always busy attending to residents. (There was no idle chatter). Every carer was focused, serious and at the same time sensitive to vulnerable residents. With time to smile and get to know residents personally. Mainly kindness stood out.

As you would expect, some staff are there to do a job and earn a wage, but there are others who are clearly invested in the well being of the residents. I was lucky enough to join a group on an outing (the first since lockdown) watching the way that residents were treated was wonderful, and the staff were clearly thrilled at seeing my father laughing and happy. It's a memory I will cherish.

Dad is doing so much better since his move to Corrina Lodge. He has a wonderful relationship with the staff, who treat him with kindness and respect. We've been so worried about him before his acceptance to the home. Now we can be confident and happy that he is well cared for. Thank you Corrina Lodge you've helped our whole family.

Staff extremely helpful and cheerful, efficient facilities, comfortable and pleasant. Food well prepared and nutritious. Well managed, activities are excellent and enjoyable. Reception welcoming and warm. In all a most comfortable and recuperative stay in respite.

Our son, who is 54, suffers from advanced M.S. He has resided at Corrina Lodge for 9 years. He is now totally incapacitated. Since arriving at Corrina Lodge he has always been treated with kindness and respect.

My brother-in-law has lived at Corrina Lodge for many years now. He is happy here and well cared for he gets on well with the staff. He is happy with his computer and tv. He caught Covid at the care home but thankfully he has now recovered although he has been left weak and tired.

The Corrina Lodge have looked after my wife for over three years without any problems.

Well done and thank you to the management and fantastic team.

My father has been a resident at Barchester Corrina Lodge for almost three years. He is very happy with his care and so are we. The staff are very caring and friendly, and Dad has really improved since he became a resident at Corrina Lodge. The gardens are large and easy to access in nice weather. We are very happy with the care Dad receives.

This is a home that is charging over £8000 per month and when this home was selected claimed that they were proud of their food and the care they provide. The food is worse than a schoolchild would be expected to eat (for example today's supper was baked beans on toast). The rooms are small, like a student room and the care is underwhelming though there are some notable exceptions. I have had to contact the home to request they wash my relative's hair as they asked me to bring shampoo. They also claimed to offer physio as part of the contract but used the virus as cover to drop it and provide shocking levels of care (leaving in bed until late morning, not putting to bed until late at night etc) and when I challenge this the management has arrogantly ignored my concerns and continue business as usual. The real issue is extremely poor management and a grasping business model when they see residents as revenue streams only. I am still waiting for a response to a complaint I made in January.

My nan lived at Corrina Lodge for just under a year. I was always warmly welcomed by the staff and highly impressed by the cleanliness of the facilities. The vast majority of staff were highly professional and skilled. A few need to ensure professionalism at all times, including corridors. Overall I thank you all for caring for my Nan.

My mother lived in the home for about ten months before she sadly passed away. During her stay, she received excellent care and attention. The whole management, activity and clinical team have been wonderful and always cheerful even through these pandemic times. I have no hesitation in recommending this care and nursing home to you all.

My wife was at Corrina for nearly three years, and during this time we found the care to be excellent and the staff without exception to be kind, friendly and helpful. However, sadly at the end of July 2020, we were told that her needs had increased to the point where we should move her to some other home that had a dementia unit. This we managed to do on 27th August 2020. One of the consequences of this move was that a four-figure refund was due to me. The paperwork for this was completed promptly and efficiently at Corrina but needed some sort of higher approval. Now, 56 days (8 weeks) after my wife's departure, this refund has still not been paid and I have not been contacted in any way. Why not, and what is going on at the administrative level?

The visit was well managed, correctly distanced, overseen with care and kindness. Could not have been managed better. Booking the time slot was easy. All the staff are very helpful.