
The management and staff have been absolutely brilliant during the pandemicSarah(Daughter of Resident/Service User)

he enjoys the lighthearted interaction with staffGez P(Son of Resident/Service User)


The management and staff have been absolutely brilliant during the pandemicSarah(Daughter of Resident/Service User)

he enjoys the lighthearted interaction with staffGez P(Son of Resident/Service User)


Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.
* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
*...
Care Provided by Downsvale Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, or any over-the-counter medications
medications that a GP wouldn’t typically prescribe, such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
An agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Downsvale Nursing Home for full pricing details and T&Cs.
Contact Downsvale Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Monarch KM Ltd
- Private Owned
Person in charge
- Deepa Chhapwale(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
Visiting
- 9am-5pm all days later if prior appointment is made by ringing the nurse in charge
Parking
- Sufficient on-site parking.
Downsvale Nursing Home Reviews (90)
Downsvale Nursing Home has a Review Score of 9.7 (9.654) out of 10, based on 18 reviews in the last 2 years.
Over all time Downsvale Nursing Home has 90 reviews.
My husband was with you for only a short time, but during his stay he was treated with kindness and gentleness by everyone. Thank you all for the care you gave him.
The care & love shown to Mum during her stay at Downsvale Nursing Home was exceptional. Mum could be tricky but the staff responded with gentleness, kindness and humour. I was very impressed tha the same staff were in place for the three years Mum was a resident. In my view this proves their commitment. I cannot recommend Downsvale highly enough. Mum was treated like a princess. Thank you.
My mother has been at Downsvale for just over 2 years, but passed away on 03/01/2026. Whilst the home could do with some updating, the facilities are good. However, where it excels is in its staff. I cannot fault them. The care and kindness shown to mom was wonderful. We were treated the same way when we visited. A real family feel, and we were included in events despite having dementia and being bed-bound.
My mother has been at Downsvale since September 2023. I have seen a number of changes there since that time. There has been a turnover of staff, I dont know why. However, this does not affect the great care they give to my mother and that is the main thing. The home is still very clean, no smells. The nursing staff are brilliant, I would give them 10 out of 10. I would entrust the care of my mum with Downsvale every time. Professional and also caring, always make me feel welcome and do their very best to help with anything when needed. I no longer worry about mum because she is in good hands and thats a huge thing taken off my mind. Mum says she is comfortable and happy, thats a big plus.
Celebrating our mum's 90th birthday was an important milestone. The staff at Downsvale went to great lengths to re-arrange her bedroom and to supply chairs and tables so that the eight of us could be in her bedroom. Birthday decorations had been put up and she was presented with a wonderful fresh cream and strawberry birthday gateau. It meant so much for us to be together to celebrate her special day, and Mum was smiling and joining in with the family's banter just like she used to do.
My husband has been at Downsvale for a couple of years now. He has advanced dementia. The staff are excellent and follow management guidance to a T. Everyone is professional but caring, friendly and approachable. The family are so glad he's there.
The staff are always on hand to talk on any subject regarding Mum's care and current health matters. There are regular meetings to review her care plan.
Since coming to stay at Downsvale, my father's health has been far more stable than in the preceding 8 months. The staff and management all act with diligence and professionalism, whilst maintaining a friendly environment for the residents. I couldn't be happier with Dad's care and feel confident that the Downsvale staff are appropriately qualified to deliver Dad's palliative/EOL care.
My mother has always been treated with the utmost respect and her happiness is evident whenever I visit. She entered the home with delirium and was traumatised by being catheterised in hospital. Downsvale helped her to feel like herself and removed the catheter which she has never needed again and so the anxiety that caused was instantly removed. They have been so supportive of her. Mum is never dressed when I visit, is always clean and well looked after. The staff are so caring and patient. I am so happy I chose Downsvale and would recommend it to anyone who needs care for a relative.
From the moment we visited Downsvale there was a feeling of home, genuine care and support. A lovely family atmosphere. Everyone on duty smiled and said hello when we dropped in unannounced. Downsvale doesn't boast bells and whistles but genuine car and consideration at all touch points. Sadly our father was only there for a short while before sadly passing. The staff and owners could not have been kinder and gave us plenty of time.
Delighted that my mother is cared for at Downsvale. A wonderful care home, run by the caring and compassionate staff who go out of their way to address her every need. Supported by a wonderful management team, Downsvale provides an environment where I am confident that my mother is getting the best possible care. Thank you all.
Management and nursing staff are caring and listen to you. Care staff get on well with mum and understand her. Food and entertainment are always good. Mum especially looks forward to her physio sessions. Family and friends are always welcomed.
In time of having to have a dear parent cared for there has been no better support comfort and professionalism provided by the staff and management at Downsvale NH. Thank you so much.
Managers pro-active and caring. All staff welcoming to visitors. Liaison with other professionals good. Managers communicate well with relatives time taken to get to know residents likes and dislikes.
Hacing no experince of a care home. I have found that my husband is looked after extremely well and the nursing care is outstanding. I am very happy with the care my husband is receiving. He is always clean and tidy and well dressed. The meals are well cooked, especially for a person with dementia. The staff are very pleasant and will ensure any questions I have regarding my husband.
Homely environment. Caring staff. Dedicated management. Nursing care is good and proactive. Liaison with other health and care professionals is good. Time taken to get to know residents well. Meals could be a little more varied.
Thank you for your feedback. We appreciate your time and were glad to discuss your thoughts with you. During our recent review meeting, you mentioned that some of the negative ratings were due to you selecting the incorrect options and that, in fact, you were very happy with our overall...
Dad's time at Downsvale was approximately 10 weeks. In that time we were amazed at how the staff helped him to adjust and how quickly they assessed his personality and the level of care he required. Every member of staff was incredible with the love care and respect they showed to dad and us as relatives. Dad passed away peacefully with dignity and respect thanks to the wonderful care he received from the brilliant team at Downsvale. Thank you all so much.
It has been a humbling experience to see the deep love that is given in the care of our relative. We always feel welcome the care provided is adjusted to suit the condition of the day and we feel very informed. Thank you for providing such a loving and caring environment.
Excellent staff. My wife had a very enjoyable 2 weeks of respite care and is happy to return again soon.
Managment and staff have been friendly, caring and supportive to mum and I. Her care has been targeted to meet her needs and I have been given regular updates when I visit and when I phone and I have been notified of any health issues arising. She seems settled and happy and enjoys lots of activities. I don't feel bad about leaving her as I know she is being well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Downsvale Nursing Home.
There are no upcoming events for Downsvale Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Downsvale Nursing Home.
Meet the Team (1)

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.
Frequently Asked Questions about Downsvale Nursing Home
What types of Care is Downsvale Nursing Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Downsvale Nursing Home have?
There are 31 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Downsvale Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Downsvale Nursing Home to the centre of Dorking?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downsvale Nursing Home to verify any information. View our terms and conditions. Downsvale Nursing Home has an Enhanced Service -more info.